1、BEC商务英语（高级）口语模拟试卷 27及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 0 Task Sheet： A： Time Management： the impotance of prioritizing tasks of work B： Recruitment： how to select competent applicants C： Customer Relations： how to deal with customer complaints effectively 二、 SECTION 2 MINI PRESENTATIONS (AB
2、OUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 0 Task Sheet： Initial Public Offering(IPO)： Your company plans to have its
3、IPO in the Shanghai Stock Market。 You have been asked to submit ideas on how to make a successful IPO Discuss， and decide together： Why is it necessary to make road shows and how to make successful road shows Why is it important to make an investigation of the capital market BEC商务英语（高级）口语模拟试卷 27答案与解
4、析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 0 【试题解析】 A： Time Management： the importance of prioritizing tasks of worksuggested ideas： ?One Important aspect of time management is to know how to prioritize tasks of work There are always all kinds of tasks to be fulfilled at work One often feels that there
5、is not enough time to complete aIlthese tasks and thus feels stressed However， if one is good at managing time One can al-ways find time to complete all the tasks。 What is impoant in time management is to p rioritize the tasks one has to finish and allocate ones time in accordance with the prioritie
6、s Some of these tasks are urgent tasks and need to be fulfilled as soon as possible whereas other tasks are not uraent and can be postponed for a while ? For example suppose you work as the assistant to the general manager of your company The general manager has given you several tasks for the day：
7、to draft a letter in answer to the chairmans inquiry letter about the investment agreement to be signed tomorrow： to send an email to all the staff for a staff meeting to be held next week； to arrange a dinner with an important client for the coming weekend； in addition， you have all the routine wor
8、k to do： to answer telephone calls： to take telephone messages for the general manager； to dictate all his instructions and pass on the instructions to all department managers It seems that the first priority for todays work is to do all the routine work as they cannot be postponed Then you need to
9、squeeze in the other assigned tasks in the following order： to fast read the chairmans letter and the investment agreement in Order to draft the letter in answer； to call the client to find out what time of the week end is convenient and then call a good restaurant to reserve a room for the dinner；
10、to find out from the HR manager the venue and time for the staff meeting and then send the email on behalf of the general manager to request everyone to be present at the scheduled meeting If there is not enough time for you to complete all these tasks in addition to your routine work Then perhaps y
11、ou can draft and send the email early next morning when you come to the office B： Recruitment： how to select competent applicants Suggested Ideas： ? First it is important to decide on the requirements for applicants， because only when the requlrements are set， can the recruitment panel judge whether
12、 an applicant is competent or not.To set the reauirements for a certain job， it is important to decide on the responsibilities for the job.For example， if the job is that of a receptionist， then， its responsibilities would probably include： to answer telephone calIs with good telephone manners， to t
13、ake telephone messages in both Chinese and English to receive visitors in a professional way， to be able to communicate with English speaking caIIers visitors， clients， to respond to emails sent by visitors and clients， etc Then the requtrements for such a iob could be set as： having a certificate f
14、or basic computer skills， a certificate showing level of English proficiency， etc. ? Secondlv， it is important to prepare a job advertisement describing the responsibilities and requirements and have the advertisement publicized so as to invite applications. ? Thirdlv， when all the applications are
15、submitted， it is important to screen the CVs of job applicants and shortlist the applicants for going through further recruitment procedures such as sitting in a standardized test and being interviewed ? Next it is important to give those applicants whose CVs seem to meet the requirements a standard
16、-ized test to find out if they do meet the requirements ? FinaIIV it is important to interview those who have passed the test and make the final decision who is the most competent applicant for the job C： Customer Relations： how to deal with customer complaints effectively Suggested Ideas： ? First i
17、t is important to make the staff realize and accept the concept that customers are the God and they are always right ? Secondly， it is important to provide the staff with necessary training to teach them how to deal with customer complaints effectively This training program may include training in t
18、he following aspects： how to respond to customer complaints politely； how to listen to customer complaints patiently with-out showing any impatience； how to interact with complaining customers in a professional way； how to make them feel that their complaints have been received with appreciation and
19、 will be dealt with in their favor； how to make use of the internal system to deal with customer complaints effectively. ? Thirdly it is important to set up an internal system for dealing with customer complaints effectivelY. This system may include the following： having a customer hot line especial
20、ly for receiving customer complaints. havina a section on the company website for customers to post their complaints. assigning a special team whose main responsibility is to deal with customer complainls received through the hot line or emails or letters and faxes havina a requirement that all cust
21、omer complaints must be responded to within 3 days keeping a record of all customer complaints and how these complaints have been dealt with and by whom writjng an annual report to summarize what kinds of complaints have been made by customers， how they have been dealt with what is the most effectiv
22、e way for dealing with customer complaints who has/have done a good job in dealing with customer complaints effectively， how to improve work in this respect 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choo
23、se one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 0 【试题解析】 Initial Public Offering(IPO)： Your company plans to have its IPO in the Shanghai Stock Market You have been asked to submit ideas on how to make a successful IPO Discuss， and
24、 decide together： ? Why is it necessary to make road shows and how to make successful road shows ? Why is it important to make an investigation of the capital market Suggested Ideas： ? Why is it necessary to make road shows and how to make successful road shows It is important to make road shows for
25、 the following reasons： to publicize corporate information to prospective investors to attract as many prospective investors as possible to pave the way for IPO(Initial Public Offering) To make successful road shows， it is important to do the following： to prepare a PPT presentation for the road sho
26、ws This presentation should include true information about the company in the following aspects： company history(when and where was the company established and by whom)， business scope(what kind of business is the company involved in)， * financial status(registered capital， composition of investment
27、， working capital，annual income and profit， etc )， * management team(introduction to each member of the management team， their eduction background， work experience， career achievement)， * plan for development and expansion in the near future(usually in the next 5 years) to set up a team for the road
28、 shows to train presenters for the road shows and/or to train interpreters for the road shows(if necessary)， to prepare answers to possible questions to be raised by prospective investors at the road shows ? Why is it important to make an investigation of the capital market It is impodant to make an
29、 investigation of the capital market for the following reasons： to know the current status of the capital market and decide whether it is appropriate time to have the intended IPO， to know whether there will be many prospective investors for the intended IPO， to know whether there will be sufficient investment on the intended IPO to predict whether the intended IPO will be a success
