REG NASA-LLIS-1139-2000 Lessons Learned Space Shuttle Program Workforce Workload Sustainment.pdf

1、Lessons Learned Entry: 1139Lesson Info:a71 Lesson Number: 1139a71 Lesson Date: 2000-02-01a71 Submitting Organization: HQa71 Submitted by: David M. LengyelSubject: Space Shuttle Program/Workforce/Workload Sustainment Description of Driving Event: Higher Shuttle Flight Rates Driving Higher WorkloadsLe

2、sson(s) Learned: Space Shuttle processing workload is sufficiently high that it is unrealistic to depend on the current staff to support higher flight rates and simultaneously develop productivity improvements to compensate for reduced head counts. NASA and Shuttle Processing Contract (SPC) cannot d

3、epend solely on improved productivity to meet increasing launch demands.Recommendation(s): Hire additional personnel and support them with adequate training.Evidence of Recurrence Control Effectiveness: NASA concurs with the ASAP recommendation. Both NASA and SPC recognize the need to assure adequat

4、ely staffed and trained personnel for processing the Shuttle and, simultaneously, pursue productivity improvements that can help meet the planned flight-rate increases. To address this concern, KSC civil servant Shuttle Processing has authorization for additional staff, and SPC is increasing their w

5、orkforce at KSC from 3,650 to approximately 3,900 to support Shuttle processing. Recruitment for these positions is in progress and expected to be completed in FY 2000. Finally, a replenishment rate for FY 2001 has been authorized at KSC, which will permit continued infusion of skills to offset anti

6、cipated attrition.Documents Related to Lesson: Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-N/AMission Directorate(s): a71 Space Operationsa71 Exploration SystemsAdditional Key Phrase(s): a71 Administration/Organizationa71 Aerospace Safety Advisor

7、y Panela71 Human Resources & Educationa71 Policy & PlanningAdditional Info: Approval Info: a71 Approval Date: 2002-02-25a71 Approval Name: Bill Loewya71 Approval Organization: HQa71 Approval Phone Number: 202-358-0528Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-