REG NASA-LLIS-1587--2004 Lessons Learned - Next Generation Launch Technology (NGLT) A Simple Clear Management Chain is Critical.pdf

1、Lessons Learned Entry: 1587Lesson Info:a71 Lesson Number: 1587a71 Lesson Date: 2004-07-01a71 Submitting Organization: MSFCa71 Submitted by: Donald Dugala71 Authored by: Stephen CookSubject: Next Generation Launch Technology (NGLT)/A Simple, Clear Management Chain is Critical Abstract: The X-43C Proj

2、ect was required to report up two management chains to the Center level, one for “programmatic” issues and one for “implementation” issues. Projects should report through a single, clear Center management chain. Description of Driving Event: The X-43C Project was required to report up two management

3、 chains to the Center level, one for “programmatic” issues and one for “implementation” issues. These areas of a project are not separable, as they continually interact. In addition, there was also a direct management chain to the Headquarters-level, NGLT Program Management Team. Often, an action wo

4、uld be levied on the project from two or more sources, with slightly different interpretations, disguising the fact that it was a single action. Management issues surfaced that were addressed through one chain, often offending the other. One chain sometimes challenged the other in overlapping areas,

5、 causing confusion for the project. Lesson(s) Learned: Within a Center, a single management chain is a necessity. Multiple reporting chains within one organization cause confusion, difficulty, and inefficiency in project management. Multiple management chains result in “turf” battles, duplication of

6、 effort and other distractions for the project staff in status reporting. Recommendation(s): Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Projects should report through a single, clear Center management chain. Programs should minimize the number o

7、f levels between the Project Manager and the Center Director for significant and/or highly visible projects. A single Center-level manager should be responsible for making final decisions at that Center for a particular set of projects. Evidence of Recurrence Control Effectiveness: N/ADocuments Rela

8、ted to Lesson: N/AMission Directorate(s): a71 Exploration Systemsa71 Aeronautics Researcha71 Space OperationsAdditional Key Phrase(s): a71 Policy & Planninga71 Program and Project ManagementAdditional Info: Approval Info: a71 Approval Date: 2006-04-10a71 Approval Name: dkruhma71 Approval Organization: HQProvided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-