1、 IEC 61968-8 Edition 1.0 2015-05 INTERNATIONAL STANDARD Application integration at electric utilities System interfaces for distribution management Part 8: Interfaces for customer operations IEC 61968-8:2015-05(en) colour inside THIS PUBLICATION IS COPYRIGHT PROTECTED Copyright 2015 IEC, Geneva, Swi
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11、lities System interfaces for distribution management Part 8: Interfaces for customer operations INTERNATIONAL ELECTROTECHNICAL COMMISSION ICS 33.200 ISBN 978-2-8322-2678-0 Registered trademark of the International Electrotechnical Commission Warning! Make sure that you obtained this publication from
12、 an authorized distributor. colour inside 2 IEC 61968-8:2015 IEC 2015 CONTENTS FOREWORD . 4 1 Scope 7 2 Normative references 7 3 Terms, definitions and abbreviations . 7 3.1 Terms and definitions 7 3.2 Abbreviations 8 4 Reference and information models 8 4.1 Reference model . 8 4.1.1 General . 8 4.1
13、.2 Customer support (CS) 9 4.2 Customer support functions and components 9 4.3 Static information model . 9 4.3.1 General . 9 4.3.2 Classes for customer support 9 5 Customer support message types 10 5.1 General . 10 5.2 Trouble ticket 11 5.2.1 General . 11 5.2.2 Message format . 12 5.3 Incident info
14、rmation 12 5.3.1 General . 12 5.3.2 Message format . 14 5.4 Service request . 15 5.4.1 General . 15 5.4.2 Message format . 16 5.5 Service order 17 5.5.1 General . 17 5.6 Work request 17 5.6.1 General . 17 5.7 Customer agreement 18 5.7.1 General . 18 5.7.2 Message format . 20 Annex A (normative) XML
15、schemas for message payloads 21 Bibliography 58 Figure 1 IEC 61968-8 context model 8 Figure 2 Example of trouble ticket exchange between CIS and OMS 11 Figure 3 Trouble ticket message 12 Figure 4 Example of incident information exchange between OMS and CIS . 13 Figure 5 Incident information message
16、. 14 Figure 6 Example of a service request exchange between CIS and WMS 15 Figure 7 Service request message . 16 Figure 8 Example of a service order exchange between CIS and WMS 17 Figure 9 Example of a work request exchange between CIS and WMS 18 IEC 61968-8:2015 IEC 2015 3 Figure 10 Example of a c
17、ustomer exchange between CIS and external or third party systems 19 Figure 11 Customer agreement message . 20 Figure A.1 Trouble ticket XSD 24 Figure A.2 Incident information XSD 28 Figure A.3 Customer agreement XSD 35 Figure A.4 Service request XSD . 57 Table 1 Document overview for IEC 61968-8 . 6
18、 Table 2 Business functions and abstract components 9 Table 3 Customer support classes . 10 4 IEC 61968-8:2015 IEC 2015 INTERNATIONAL ELECTROTECHNICAL COMMISSION _ APPLICATION INTEGRATION AT ELECTRIC UTILITIES SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT Part 8: Interfaces for customer operations F
19、OREWORD 1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising all national electrotechnical committees (IEC National Committees). The object of IEC is to promote international co-operation on all questions concerning standardization in the
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28、ation, use of, or reliance upon, this IEC Publication or any other IEC Publications. 8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is indispensable for the correct application of this publication. 9) Attention is drawn to the possibil
29、ity that some of the elements of this IEC Publication may be the subject of patent rights. IEC shall not be held responsible for identifying any or all such patent rights. International Standard IEC 61968-8 has been prepared by IEC technical committee 57: Power systems management and associated info
30、rmation exchange. The text of this standard is based on the following documents: FDIS Report on voting 57/1548/FDIS 57/1573/RVD Full information on the voting for the approval of this standard can be found in the report on voting indicated in the above table. This publication has been drafted in acc
31、ordance with the ISO/IEC Directives, Part 2. A list of all parts of the IEC 61968 series, under the general title: Application integration at electric utilities System interfaces for distribution management, can be found on the IEC website. IEC 61968-8:2015 IEC 2015 5 The committee has decided that
32、the contents of this publication will remain unchanged until the stability date indicated on the IEC web site under “http:/webstore.iec.ch“ in the data related to the specific publication. At this date, the publication will be reconfirmed, withdrawn, replaced by a revised edition, or amended. A bili
33、ngual version of this publication may be issued at a later date. IMPORTANT The colour inside logo on the cover page of this publication indicates that it contains colours which are considered to be useful for the correct understanding of its contents. Users should therefore print this document using
34、 a colour printer. 6 IEC 61968-8:2015 IEC 2015 INTRODUCTION The purpose of this part of IEC 61968 is to define a standard for the integration of Customer Support (CS), which would include Customer Service, Trouble Management and Point of Sale related components integrated with other systems and busi
35、ness functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise. The IEC 61968 series of standards is intended to facilitate inter-application integration as opposed to intra-app
36、lication integration. Intra-application integration is aimed at programs in the same application system, usually communicating with each other using middleware that is embedded in their underlying runtime environment, and tends to be optimised for close, real- time, synchronous connections and inter
37、active request/reply or conversation communication models. IEC 61968, by contrast, is intended to support the inter-application integration of a utility enterprise that needs to connect disparate applications that are already built or new (legacy or purchased applications), each supported by dissimi
38、lar runtime environments. Therefore, these interface standards are relevant to loosely coupled applications with more heterogeneity in languages, operating systems, protocols and management tools. This series of standards is intended to support applications that need to exchange data every few secon
39、ds, minutes, or hours rather than waiting for a nightly batch run. This series of standards, which are intended to be implemented with middleware services that exchange messages among applications, will complement, not replace utility data warehouses, database gateways, and operational stores. As us
40、ed in IEC 61968, a Distribution Management System (DMS) consists of various distributed application components for the utility to manage electrical distribution networks. These capabilities include monitoring and control of equipment for power delivery, management processes to ensure system reliabil
41、ity, voltage management, demand-side management, outage management, work management, automated mapping and facilities management. Standard interfaces are defined for each class of applications identified in the Interface Reference Model (IRM), which is described in IEC 61968-1: Application integrati
42、on at electric utilities System interfaces for distribution management Interface Architecture and General Requirements. This part of IEC 61968 contains the clauses listed in Table 1. Table 1 Document overview for IEC 61968-8 Clause Title Purpose 1. Scope The scope and purpose of the document are des
43、cribed. 2. Normative references Documents that contain provisions which, through reference in this text, constitute provisions of this international standard. 3. Terms, definitions and abbreviations 4. Reference and information models Description of general approach to customer support, reference mo
44、del, interface reference model, customer support functions and components, message type terms and static information model. 5. Customer support message types Message types related to the exchange of information for documents related to customer services. Annex A Sample XML schemas for message payloa
45、ds To provide XSD information for information use only. IEC 61968-8:2015 IEC 2015 7 APPLICATION INTEGRATION AT ELECTRIC UTILITIES SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT Part 8: Interfaces for customer operations 1 Scope This part of IEC 61968 specifies the information content of a set of mess
46、age types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose of this part of IEC 61968 is to define a standard for the integration of customer suppo
47、rt (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems wit
48、hin the utility enterprise. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced d
49、ocument (including any amendments) applies. IEC 60050, International Electrotechnical Vocabulary IEC 61968-1, Application integration at electric utilities System interfaces for distribution management Part 1: Interface architecture and general recommendations IEC TS 61968-2, Application integration at electric utilities System interfaces for distribution management Part 2: Glossary IEC 61968-6, Application integration at electric utilities System inter
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