ISO 13687-3-2017 Tourism and related services - Yacht harbours - Part 3 Minimum requirements for high service level harbours《旅游和相关服务 游艇港湾 第3部分 港口高等服务水平最低要求》.pdf

1、 ISO 2017 Tourism and related services Yacht harbours Part 3: Minimum requirements for high service level harbours Tourisme et services connexes Ports de plaisance Partie 3: Exigences minimales pour les port de niveau de service haut INTERNATIONAL STANDARD ISO 13687-3 First edition 2017-07 Reference

2、 number ISO 13687-3:2017(E) ISO 13687-3:2017(E)ii ISO 2017 All rights reserved COPYRIGHT PROTECTED DOCUMENT ISO 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic

3、or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 Vernier, G

4、eneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org www.iso.org ISO 13687-3:2017(E)Foreword v Introduction vi 1 Scope . 1 2 Normative references 1 3 T erms and definitions . 1 4 General requirements . 1 4.1 Legal and other requirements . 1 4.2 Office 2 4.3 Staff . 2 4.3.1

5、General requirements 2 4.3.2 Structure of staff duties and responsibilities 2 4.3.3 Corporate identity 2 4.4 Administration 2 4.5 Insurance . 2 5 Environmental requirements . 2 5.1 Waste control 2 5.1.1 General 2 5.1.2 Collection and disposal of waste oil and fuel. 3 5.2 Oil and fuel spill 3 5.3 Bla

6、ck water, bilge water, grey water, and hazardous substances 3 5.4 Environmental code of conduct 3 6 Safety requirements . 3 6.1 First aid kit 3 6.2 Fire fighting 3 6.3 Lifesaving equipment 3 6.4 Illumination . 3 6.5 Emergency action plan . 3 6.6 Drills . 3 7 Signage 4 7.1 General . 4 7.2 Graphical s

7、ymbols 4 7.3 Information point . 4 7.4 Entrances . 4 8 Services 4 8.1 Fresh water 4 8.2 Toilets 4 8.3 Showers . 5 8.4 Electricity . 5 8.5 Activities and attractions . 5 8.6 Vehicle parking . 5 8.7 Food and beverage . 5 8.8 Trolleys 5 8.9 Chandler and craft equipment . 6 8.10 Lift or slip facilities

8、6 8.11 Repair and maintenance . 6 8.12 Wifi access . 6 8.13 Auxiliary craft. 6 8.14 Laundry services . 6 8.15 Fuelling 6 8.16 Concierge services . 6 8.17 Transportation services for persons 6 ISO 2017 All rights reserved iii Contents Page ISO 13687-3:2017(E)8.18 Extra means for embarking and disemba

9、rking 6 9 Maintenance and cleaning 7 9.1 General . 7 9.2 Maintenance and cleaning programme . 7 9.3 Tests and inspections 7 10 Security. 7 iv ISO 2017 All rights reserved ISO 13687-3:2017(E) Foreword ISO (the International Organization for Standardization) is a worldwide federation of national stand

10、ards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International orga

11、nizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. The procedures used to develop this document and those intended for its

12、 further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/

13、directives). Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be i

14、n the Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. For an explanation on the voluntary nature of standards, the meaning

15、of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: w w w . i s o .org/ iso/ foreword .html. This document was prepared by

16、Technical Committee ISO/TC 228, Tourism and related services. This first edition of ISO 13687-3, together with ISO 13687-1 and ISO 13687-2, cancels and replaces ISO 13687:2014, which has been technically revised. A list of all parts in the ISO 13687 series can be found on the ISO website. ISO 2017 A

17、ll rights reserved v ISO 13687-3:2017(E) Introduction Yacht harbours have a measurable and increasing social, commercial, and environmental influence. All this has been taken into account of and motivates the development of this document due to the itinerant nature of craft and the boating and yacht

18、ing tourism community. Recognizing that every yacht harbour is unique, the purpose of the ISO 13687 series is to set out minimum requirements which are suitable for all yacht harbours. Special attention has been given to users safety and environment protection. ISO 13687 consists of the following th

19、ree parts: ISO 13687-1 provides minimum requirements for basic service level harbours; ISO 13687-2 provides minimum requirements for intermediate service level harbours; ISO 13687-3 provides minimum requirements for high service level harbours. The aim of the ISO 13687 series is to provide yacht har

20、bour operators with a practical tool to: promote health, safety, and respect to the environment; help the development of yacht harbours, surrounding spaces, and communities by sharing global practices; provide nautical tourists with harmonized information and services across yacht harbours and to gi

21、ve them a broad choice of offers regardless of their location. A high service level harbour is a harbour that fulfils the requirements specified in ISO 13687-1 and ISO 13687-2 as well as the requirements specified in this document.vi ISO 2017 All rights reserved Tourism and related services Yacht ha

22、rbours Part 3: Minimum requirements for high service level harbours 1 Scope This document establishes minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the high level to deliver services to the boating community for all types of recreational boating

23、 activities, excluding the standardization of sports activities. The scope does not cover specifics of boat yards, dry stacks, dry-docking areas, dry storages, fuel stations and nearby beaches. This document does not cover risks in case of abnormal weather conditions above windforce 9 on the Beaufor

24、t scale and extreme sea conditions or rogue waves. 2 Normative references The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the l

25、atest edition of the referenced document (including any amendments) applies. ISO 13687-1:2017, Tourism and related services Yacht harbours Part 1: Minimum requirements for basic service level harbours ISO 13687-2:2017, Tourism and related services Yacht harbours Part 2: Minimum requirements for inte

26、rmediate service level harbours 3 T erms a nd definiti ons For the purposes of this document, the following terms and definitions given in ISO 13687-1:2017, ISO 13687-2:2017 and the following apply. ISO and IEC maintain terminological databases for use in standardization at the following addresses:

27、ISO Online browsing platform: available at h t t p :/ www .iso .org/ obp IEC Electropedia: available at h t t p :/ www .electropedia .org/ 3.1 berth master person who has specific responsibility for berthing operations 4 General requirements 4.1 Legal and other requirements The requirements of ISO 1

28、3687-1:2017, 4.1, shall apply. INTERNATIONAL ST ANDARD ISO 13687-3:2017(E) ISO 2017 All rights reserved 1 ISO 13687-3:2017(E) 4.2 Offic e The requirements of ISO 13687-1:2017, 4.2, and ISO 13687-2:2017, 4.2, shall apply. In addition, the office staff shall be available 12 hours per day for general i

29、nformation, arrivals and departures. 4.3 Staff 4.3.1 General requirements The requirements of ISO 13687-1:2017, 4.3, ISO 13687-2:2017, 4.3.1, and the following shall apply. a) Staff shall be competent to assist mooring activities of craft if necessary with operation of auxiliary craft. b) At least 5

30、0 % of staff at each shift shall be trained on first aid. c) Staff evaluations shall be done regularly but at least once a year by the yacht harbour manager. d) The yacht harbour manager shall have a relevant professional qualification to be able to fulfil his tasks according to the size of the harb

31、our. 4.3.2 Structure of staff duties and responsibilities The requirements of ISO 13687-2:2017, 4.3.2, shall apply. In addition, the organization chart and the description of responsibilities shall be reviewed at least once every three years. 4.3.3 Corporate identity The requirements of ISO 13687-2:

32、2017, 4.3.3, shall apply. In addition, staff names shall be displayed. 4.4 Administration The requirements of ISO 13687-1:2017, 4.4, ISO 13687-2:2017, 4.4, and the following shall apply. a) The yacht harbour shall have a quality management system, including an improvement plan based on customer surv

33、ey feedback. b) The yacht harbour shall accept credit and debit cards or a means to accept electronic payment to cover the yacht harbour charges. 4.5 Insurance The requirements of ISO 13687-1:2017, 4.5, shall apply. 5 Environmental requirements 5.1 Waste control 5.1.1 General The requirements of ISO

34、 13687-1:2017, 5.1, and ISO 13687-2:2017, 5.1.1, shall apply.2 ISO 2017 All rights reserved ISO 13687-3:2017(E) In addition, the distance to waste and recycling collection points shall be no further than 500 m on foot from any craft. 5.1.2 Collection and disposal of waste oil and fuel The requiremen

35、ts of ISO 13687-2:2017, 5.1.2, shall apply. 5.2 Oil and fuel spill The requirements of ISO 13687-1:2017, 5.2, and ISO 13687-2:2017, 5.2, shall apply. In addition, absorbent agents shall be available. 5.3 Black water, bilge water, grey water, and hazardous substances The requirements of ISO 13687-1:2

36、017, 5.3, and ISO 13687-2:2017, 5.3, shall apply. In addition, appropriate facilities to discharge these substances shall be provided in the yacht harbour. 5.4 Environmental code of conduct The requirements of ISO 13687-1:2017, 5.4, and ISO 13687-2:2017, 5.4, shall apply. 6 Safety requirements 6.1 F

37、irst aid kit The requirements of ISO 13687-1:2017, 6.1, and ISO 13687-2:2017, 6.1, shall apply: In addition, where permitted, at least one Automated External Defibrillator (AED) shall be available in the yacht harbour. 6.2 Fir e fig hting The requirements of ISO 13687-1:2017, 6.2, and ISO 13687-2:20

38、17, 6.2, shall apply. 6.3 Lifesaving equipment The requirements of ISO 13687-1:2017, 6.3, and ISO 13687-2:2017, 6.3, shall apply. In addition, the distance between two safety ladders shall be no more than 100 m on each jetty. Other distances may be accepted if they are justified by a documented risk

39、 assessment. 6.4 Illumination The requirements of ISO 13687-1:2017, 6.4, and ISO 13687-2:2017, 6.4, shall apply. 6.5 Emergency action plan The requirements of ISO 13687-1:2017, 6.5, shall apply. In addition, there shall be a section on security threats. 6.6 Drills The requirements of ISO 13687-2:201

40、7, 6.6, shall apply. ISO 2017 All rights reserved 3 ISO 13687-3:2017(E) 7 Signage 7.1 General The requirements of ISO 13687-1:2017, 7.1, and ISO 13687-2:2017, 7.1, shall apply. In addition, all emergency related symbols shall be clearly visible in all light levels, including darkness. 7.2 Graphical

41、symbols The requirements of ISO 13687-1:2017, 7.2, shall apply. 7.3 Information point The requirements of ISO 13687-1:2017, 7.3, and ISO 13687-2:2017, 7.3, shall apply. In addition, the information shall be available via electronic information transfer, e.g. internet, barcode or quick-response (QR)

42、code. 7.4 Entrances The requirements of ISO 13687-1:2017, 7.4, and ISO 13687-2:2017, 7.4, shall apply. 8 Services 8.1 Fresh water The facility shall have a fresh water system, supplying at least: a) showers and washrooms, and b) a fresh water system with the amount of outlets in accordance with Tabl

43、e 1. Table 1 Minimum fresh water outlets Hull length of craft m Number of craft per outletup to 15 2 over 15 1 Each outlet shall be labelled according to the water quality. The facility shall provide potable water in any case. 8.2 Toilets The requirements of ISO 13687-1:2017, 8.2, ISO 13687-2:2017,

44、8.2, and the following shall apply. a) The number of toilets is increased to at least six toilets each with a wash basin per every 100 berths or part thereof. If deemed necessary by the harbour operator, the toilets may be labelled also for families. b) The distance between the toilet facility and a

45、 berth shall not exceed a walking distance of 200 m. c) Hot water shall be provided at the wash basin. d) Each toilet shall be equipped with a clothes hook.4 ISO 2017 All rights reserved ISO 13687-3:2017(E) e) The yacht harbour shall have at least one toilet facility with appropriate access and hand

46、rails suitable for people with disabilities. 8.3 Showers The requirements of ISO 13687-1:2017, 8.3, ISO 13687-2:2017, 8.3, and the following shall apply. a) The yacht harbour shall have at least three showers per every 100 berths or part thereof. If deemed necessary by the harbour operator, the toil

47、ets may be labelled also for families. b) The distance between the shower facility and a berth shall not exceed a walking distance of 200 m. c) The shower shall be at least 2 m 2and shall come with a seat, at least two clothes hooks. d) Towels and toiletries shall be available if there is a demand.

48、e) The yacht harbour shall have at least one shower facility with appropriate access and handrails suitable for people with disabilities. 8.4 Electricity The requirements of ISO 13687-1:2017, 8.4, ISO 13687-2:2017, 8.4, and the following shall apply. a) Each berth receptacle shall be rated with 16 A

49、 / 240 V (30 A/120 V). b) Berths for craft longer than 15 m shall have outlets with 32 A/240 V (50 A/120 V) or/and 64 A/240 V. c) Suitable plugs for the electrical sockets installed shall be available in the yacht harbour. 8.5 Activities and attractions The yacht harbour shall provide information about attractions and activities available. Five activities and/or attractions, or a combination thereof, from the list in ISO 13687-1:2017, Annex A, shall be reachable within a walkable distance of 10 min from the yach