EN ISO 41011-2018 Facility management - Vocabulary.pdf

1、BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06Facility management - VocabularyBS EN ISO 41011:2018National forewordThis British Standard is the UK implementation of EN ISO 41011:2018. It is identical to ISO 41011:2017. It supersedes BS EN 152211:2006, which is with

2、drawn.The UK participation in its preparation was entrusted to Technical Committee FMW/1, Facilities management.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. U

3、sers are responsible for its correct application. The British Standards Institution 2018 Published by BSI Standards Limited 2018ISBN 978 0 580 51796 9ICS 01.040.03; 03.080.10Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the

4、 authority of the Standards Policy and Strategy Committee on 31 May 2018.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS EN ISO 41011:2018EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN ISO 41011May 2018ICS 01.040.03; 03.080.10 Supersedes EN 152211:2006EUROPEAN C

5、OMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2018 CEN Ref. No. EN ISO 41011:2018: EAll rights of exploitation in any form and by any means reserved worldwide for CEN national MembersFacility m

6、anagement Vocabulary (ISO 41011:2017)Facility management Vocabulaire (ISO 41011:2017) Facility Management Begriffe (ISO 41011:2017)This European Standard was approved by CEN on 6 April 2018.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for g

7、iving this European Standard the status of a national standard without any alteration. Uptodate lists and bibliographical references concerning such national standards may be obtained on application to the CENCENELEC Management Centre or to any CEN member.This European Standard exists in three offic

8、ial versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.CEN members are the national standards bodies of A

9、ustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, S

10、pain, Sweden, Switzerland, Turkey and United Kingdom.English VersionEN ISO 41011:2018 (E)European forewordThe text of ISO 41011:2017 has been prepared by Technical Committee ISO/TC 267 “Facility management” of the International Organization for Standardization (ISO) and has been taken over as EN ISO

11、 41011:2018 by Technical Committee CEN/TC 348 “Facility Management” the secretariat of which is held by NEN.This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2018, and conflicting national

12、standards shall be withdrawn at the latest by November 2018.Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent rights.This document supersedes EN 152211:2006.Ac

13、cording to the CENCENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, German

14、y, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.Endorsement noticeThe text of ISO 41011:2017 has been approved by CEN as EN ISO 410

15、11:2018 without any modification.iiBS EN ISO 41011:2018ISO 41011:2017Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 13.1 Terms related to facility management 13.2 Terms related to assets 23.3 Terms related to people 33.4 Terms related to sourcing 43.5 Terms rel

16、ated to process 53.6 Terms related to finance . 63.7 Terms related to general business . 63.8 Terms related to measurement . 9Bibliography .10Alphabetical index of terms .10 ISO 2017 All rights reserved iiiContents PageBS EN ISO 41011:2018ISO 41011:2017ForewordISO (the International Organization for

17、 Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the

18、right to be represented on that committee. International organizations, governmental and nongovernmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedur

19、es used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial r

20、ules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights iden

21、tified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation

22、on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/forew

23、ord.html.This document was prepared by Technical Committee ISO/TC 267, Facility management.iv ISO 2017 All rights reservedBS EN ISO 41011:2018ISO 41011:2017IntroductionThe International Standards on facility management (FM) developed by ISO/TC 267 describe the characteristics of facility management

24、and are intended for use in both the private and public sectors.NOTE The terms “facility management” and “facilities management” can be used interchangeably.International cooperation in the preparation of these International Standards has identified common practices that can be applied across a wide

25、 variety of market sectors, organizational types, process activities and geographies, and their implementation will help to: improve quality, productivity and financial performance; enhance sustainability and reduce negative environmental impact; develop functional and motivating work environments;

26、maintain regulatory compliance and provide safe workplaces; optimize life cycle performance and costs; improve resilience and relevance; project an organizations identity and image more successfully. ISO 2017 All rights reserved vBS EN ISO 41011:2018This page deliberately left blankFacility manageme

27、nt - Vocabulary1 ScopeThis document defines terms used in facility management standards.2 Normative referencesThere are no normative references in this document.3 Terms and definitionsISO and IEC maintain terminological databases for use in standardization at the following addresses: ISO Online brow

28、sing platform: available at http:/www.iso.org/obp IEC Electropedia: available at http:/www.electropedia.org/ 3.1 Terms related to facility management3.1.1facility managementfacilities managementFMorganizational function which integrates people, place and process (3.5.1) within the built environment

29、3.2.3) with the purpose of improving the quality (3.7.1) of life of people and the productivity of the core business (3.1.7) 3.1.2internal service provisionin-house service provisiondelivery and management of a service (3.5.3) by staff employed by the demand organization (3.3.1.1) 3.1.3support serv

30、icenonprimary activity (3.5.2) delivered in support of core business (3.1.7) 3.1.3.1facility servicesupport provision to the primary activities (3.7.4) of an organization (3.3.1), delivered by an internal or external provider3.1.3.2facility processprocess (3.5.1) which is integrated and managed by a

31、 facility management (3.1.1) organization (3.3.1) 3.1.4needexpectation, specific or abstract, from the demand organization (3.3.1.1) which is essential to enable the achievement of the core purpose and key objectives (3.7.8) INTERNATIONAL STANDARD ISO 41011:2017 ISO 2017 All rights reserved 1BS EN I

32、SO 41011:2018ISO 41011:20173.1.4.1requirementneed (3.1.4) or expectation that is stated, generally implied or obligatoryNote 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.3.1) and interested parties (3.3.3) that the need or expectation under consi

33、deration is implied.Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.7.7).3.1.4.2demandstated requirement (3.1.4.1) for a services (3.5.3) or products (3.5.1.1) to be delivered3.1.4.3service levelcomplete description of requirements (3.1.4.1) o

34、f a product (3.5.1.1), process (3.5.1) or system (3.5.4) with their characteristics3.1.4.3.1service level agreementSLAdocument which has been agreed between the demand organization (3.3.1.1) and a service provider (3.1.5) on performance (3.8.3), measurement (3.8.1) and conditions of service (3.5.3)

35、delivery3.1.5service providerorganization (3.3.1) that delivers one or more facility services (3.1.3.1) Note 1 to entry: A service provider can be internal or external to the demand organization (3.3.1.1).3.1.6workplacephysical location where work is performed3.1.6.1work stationlocation containing f

36、urniture and supporting equipment (including telephony, IT and power connections), specifically designed or suitable for work-related activities (3.5.2) and is suitable for permanent use3.1.7core businessentity (3.7.11) from which needs (3.1.4) are derived3.2 Terms related to assets3.2.1assetitem, t

37、hing or entity (3.7.11) that has potential or actual value to an organization (3.3.1) SOURCE: ISO 55000:2014, 3.2.1, modified Notes to entry have been removed.3.2.1.1asset managementcoordinated activity (3.5.2) of an organization (3.3.1) to realize value from assets (3.2.1) SOURCE: ISO 55000:2014, 3

38、3.1, modified Notes to entry have been removed.3.2.2real estateimmoveable property including structures, grounds and undeveloped land2 ISO 2017 All rights reservedBS EN ISO 41011:2018ISO 41011:20173.2.3built environmentcollection of buildings, external works (landscaped areas), infrastructure (3.2.

39、3.1) and other construction works within an area3.2.3.1infrastructuresystem (3.5.4) of facilities (3.2.3.2), equipment and services (3.5.3) needed for the operation of an organization (3.3.1) SOURCE: ISO 9000:2015, 3.5.23.2.3.2facilitycollection of assets (3.2.1) which is built, installed or establi

40、shed to serve an entitys (3.7.11) needs (3.1.4) 3.3 Terms related to people3.3.1organizationperson or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.7.8) Note 1 to entry: The concept of organization includes, but is not li

41、mited to sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.3.3.1.1demand organizationentity (3.7.11) which has a need (3.1.4) and the authority to incur costs to have req

42、uirements (3.1.4.1) metNote 1 to entry: This is typically an authorized representative within a functional unit of an organization (3.3.1).3.3.2top managementexecutive managementperson or group of people who directs and controls an organization (3.3.1) at the highest levelNote 1 to entry: Top manage

43、ment has the power to delegate authority and provide resources within the organization.Note 2 to entry: If the scope of the management system (3.7.5) covers only part of an organization, then top management refers to those who direct and control that part of the organization.3.3.3interested partysta

44、keholderperson or organization (3.3.1) that can affect, be affected by, or perceive itself to be affected by a decision or activity (3.5.2) 3.3.4competenceability to apply knowledge and skills to achieve intended results3.3.5end userperson or organization (3.3.1) which uses products (3.5.1.1) or ser

45、vices (3.5.3) from a supplier ISO 2017 All rights reserved 3BS EN ISO 41011:2018ISO 41011:20173.4 Terms related to sourcing3.4.1agreementstatement agreed between the demand organization (3.3.1.1) and the provider of services (3.5.3) or products (3.5.1.1) Note 1 to entry: This should be in the form o

46、f a written statement agreed between the demand organization and the provider of services or products setting out the requirements (3.1.4.1), conditions, costs, the level of resources and outputs required.Note 2 to entry: For complex multicountry or multiservice agreements, the type of documentation

47、 and content outlined in ISO 41012:2017, Annexes C and D, could be required. For small or single service agreements, a one page document setting out the important terms and conditions can suffice.3.4.1.1contractagreement (3.4.1) under which two parties undertake to exchange a product (3.5.1.1) for a

48、 payment3.4.1.2specificationdetailed description of the essential performance (3.8.3) and/or technical requirements (3.1.4.1) for services (3.5.3) or products (3.5.1.1) and processes (3.5.1) set out by the demand organization (3.3.1.1) to make clear to the service provider (3.1.5) the requirements t

49、o be fulfilledNote 1 to entry: This is the documentary interface between the needs (3.1.4) of the demand organization and the activities (3.5.2) of the service provider.3.4.1.3mobilizationphase to establish and implement all resources, systems (3.5.4), data and procedures prior to taking full responsibility for the facility services (3.1.3.1) to be delivered as specified in the facility management (3.1.1) agreement (3.4.1) Note 1 to entry: Start up can also be used in this context.3.4.1.4demobilizationphase to transfer fac