中级-On+the+phone及答案解析.doc

1、中级-On+the+phone 及答案解析(总分：83.00，做题时间：90 分钟)一、Telephone techniques(总题数：1，分数：10.00)（分数：10.00）(1).Identify yourself by giving your _ and your _ in the company.（分数：1.00）_(2).Make sure youre talking to the _ _（分数：1.00）_(3).Say right away what youre calling about. Be _ , and dont waste time.（分数：1.00）_(4).I

2、f its a _ _, say that youll _ _ at once. Then start the call again.（分数：1.00）_(5).Speak slowly and clearly, but in a friendly voice, _ while youre speaking.（分数：1.00）_(6).Dont use _ terms or _ , because the other person may not understand these as well as you do.（分数：1.00）_(7).Give important informatio

3、n, like figures, _ , _, dates and so on, slowly and carefully.（分数：1.00）_(8).Dont _ the other person even if you think you know what he or she is going to say.（分数：1.00）_(9).Dont phone during the other persons _ _ - find out what time it is in the other country before you call.（分数：1.00）_(10)._ _ all t

4、he important information youre given by the other person.（分数：1.00）_二、Using the phone(总题数：5，分数：5.00)1.To make a call: first listen for the _ tone and dial the number. With any luck, youll hear a tone telling you that the number is _ If the other phone is being used youll hear the _ tone.（分数：1.00）_2.T

5、o make an international call: first dial the international code, then the country code, then the _ and finally the number you require.（分数：1.00）_3.If you want the other person to pay for the call you can make a _（分数：1.00）_4.If you want to talk to a particular person you can make a _（分数：1.00）_5.If you

6、 dont want to be interrupted, you can leave the phone _（分数：1.00）_三、Speaking and writing(总题数：8，分数：8.00)6.Oh, do you think you could call me about this next week? Could _（分数：1.00）_7.Do you think you could confirm this by fax? Would _（分数：1.00）_8.Sorry, but we cant give you a special discount. I regret

7、to say that _（分数：1.00）_9.If you like, we can send you a sample of this product. Please let us know if _（分数：1.00）_10.Will it be OK to ship the order in two separate consignments? With your permission, we propose _（分数：1.00）_11.Thanks a lot for all your help. It was very kind of you. Thank you _（分数：1.0

8、0）_12.There may be some questions about our literature - if so, can I help at all? If you _（分数：1.00）_13.Terribly sorry, but you cant amend an order over the phone. Unfortunately, _（分数：1.00）_四、Whos speaking?(总题数：1，分数：5.00)14. （分数：5.00）_五、Three messages(总题数：3，分数：15.00)15. （分数：5.00）_16. （分数：5.00）_17. （

9、分数：5.00）_六、Call me back(总题数：0，分数：0.00)Now fill the gaps in A with these words and phrases:be finished connect with disconnect find lift reach replace the receiverreturn the call stop trying wait（分数：10.00）(1).The phones ringingWhy dont you _ _ the receiver?（分数：1.00）_(2).Im afraid she isnt available a

10、t the moment. Can you _ _ later?（分数：1.00）_(3).Can you _ _ their number in the directory, please?（分数：1.00）_(4).Im afraid shes with a client, shall I _ you _ to her secretary?（分数：1.00）_(5).Hello? Are you still there? I think we were _ _ for a moment.（分数：1.00）_(6).Mr Green never seems to be in his offi

11、ce. Ive been trying to _ _ to him all morning.（分数：1.00）_(7).Could you _ _ for a moment? Ill just find out for you.（分数：1.00）_(8).If the telephonist says Thank you so much for calling and plays me that awful electronic music again, Ill _ _（分数：1.00）_(9).If you get a wrong number, its polite to say Im s

12、orry, Ive dialled the wrong number before you _ _（分数：1.00）_(10).If an American telephonist asks Are you through?, she wants to know if your call _ _（分数：1.00）_Decide which of these phrases fit best in the following sentences.be over call back cut off get through give up hang up hold on look uppick up

13、 put through（分数：10.00）(1).The phones ringingWhy dont you _ _ the receiver?（分数：1.00）_(2).Im afraid she isnt available at the moment. Can you _ _ later?（分数：1.00）_(3).Can you _ _ their number in the directory, please?（分数：1.00）_(4).Im afraid shes with a client, shall I _ you _ to her secretary?（分数：1.00）

14、5).Hello? Are you still there? I think we were _ _ for a moment.（分数：1.00）_(6).Mr Green never seems to be in his office. Ive been trying to _ _ to him all morning.（分数：1.00）_(7).Could you _ _ for a moment? Ill just find out for you.（分数：1.00）_(8).If the telephonist says Thank you so much for calling

15、and plays me that awful electronic music again, Ill _ _（分数：1.00）_(9).If you get a wrong number, its polite to say Im sorry, Ive dialled the wrong number before you _ _（分数：1.00）_(10).If an American telephonist asks Are you through?, she wants to know if your call _ _（分数：1.00）_九、Present tenses(总题数：0，分

16、数：0.00)Fill the gaps in the sentences, using the verbs in this list:assist attend call back deserve get throughlook up make pick up print out put through（分数：10.00）(1).Normally she _, straight away.（分数：1.00）_(2).His secretary always _ the phone first.（分数：1.00）_(3).This year we _ to get a pay rise.（分数

17、1.00）_(4).This week he _ the Personnel Director with the interviews.（分数：1.00）_(5).She _ the number in the phone book at the moment.（分数：1.00）_(6).Today I _ a training session on quality control.（分数：1.00）_(7).Once a week the computer _ the sales figures.（分数：1.00）_(8).We hardly ever _to Bombay so easi

18、ly.（分数：1.00）_(9).Please hold on. I _ to the Sales Department.（分数：1.00）_(10).I _ some notes now and Ill make the call in a few minutes.（分数：1.00）_18.The consignment consists of _ pieces. Sorry, _（分数：1.00）_19.We usually keep in touch with him by _ Im sorry, how _?（分数：1.00）_20.The _ shipment is being un

19、packed now. Sorry, which _?（分数：1.00）_21.This_ specification looks exactly like Pardon? What _?（分数：1.00）_22.Shes working in _ at present. Excuse me, where _?（分数：1.00）_23.The parcel weighs 500 kilos, I think. Well, no, actually _（分数：1.00）_24.Youre making up the order this week, I gather. Well, no, in

20、fact _（分数：1.00）_25.I suppose the computer prints out the figures every day. Well, no, actually _（分数：1.00）_26.Youre working now as Mrs Greens assistant, arent you? Well, no, in actual fact _（分数：1.00）_27.They always deliver the goods promptly, I believe. Well, no, actually _（分数：1.00）_中级-On+the+phone 答

21、案解析(总分：83.00，做题时间：90 分钟)一、Telephone techniques(总题数：1，分数：10.00)（分数：10.00）(1).Identify yourself by giving your _ and your _ in the company.（分数：1.00）_正确答案：(name position)解析：解析 1-10 Training officer: Right. 1 think the best thing is if I give you some rules. If you make notes now, you can ask questions

22、and we can discuss what Ive said afterwards. Is that OK? . All right. Right, first off: give your name slowly and clearly. Identify yourself and your position in the company, all right? Just make sure youre talking to the correct person. Right, after that, say right away what youre calling about, do

23、nt expect the other person to guess this or work it out. Plenty of mistakes are made that way! Be brief, remember that the other person may have other things to do than to talk to you on the phone. Right, also if its a bad line, say that youll call back at once. Then ring back and start the call aga

24、in. OK? Speak slowly and clearly, but in a friendly voice and smile! All right? The other person can hear if you smile. Dont let the other person misunderstand your attitude as being, you know, unfriendly. Ah, right, dont use technical terms or abbreviations, because the other person may not underst

25、and these as well as you do. Also give important information, like figures, names, quantities, dates and so on, slowly and carefully. Repeat all the important information. Make sure that the other person has noted it down correctly - especially numbers, which are often the most difficult thing to un

26、derstand over the phone. Also let the other person finish speaking - dont interrupt him or her even if you think you know what he wants to say. Thats.theyiI take it as very rude. Ah.if possible, dont phone during the other persons lunch hour or just before theyre about to stop work for the day, righ

27、t? Find out what time it is in the other country before you call. I mean, think about it from your own point of view, I mean if youre heading off for a sandwich you dont want to have to be on the phone for an hour or so before . . . Also note down all the important information youre given by the other person. OK? You dont want to have to waste the phone bill calling up again. Now, if you do all this, you can prevent mistlnderstandings occurring. OK, well, if you have any questions, anybody?(2).Make sure youre talking to the _ _（分数