DB46 T 499-2019 文化主题酒店服务质量规范.pdf

1、ICS 03.080.30 12 = - DB46 #-7 f= DB 46/ T 4992019 LqNGCCH?99 2019 - 11 - 20 9 2020 - 01 - 01 #-78 p-1*F+e6* 7k?C9y#W#893W 7k?C9yi!AMNHMP*cN DB46/ T 4992019 2 LqNGCCH?99 1 99 * 7?FkNG,_B y7GG_B yF2+XF|50A A503pKA7-/j/F)(Qu,M#j)(#CiP,kNRF BGu6,G 3.3 LqN $50FkN? 3.1( 7.2 FkNGAA7AE jE 6 1.3.1 EG 4 87E j

2、E=Ao, 40 4 87E jE=Ao, 15 2 1.3.2 97A$5, E4 1 1.3.3 97-$Eu+e5 8*6 1 1.4 *17- 6 1.4.1 G 47-j56L 8*6 2 1.4.2 oG 47-j56L 8*6 2 1.4.3 JA jp 47-j56L 8*6 2 2 +X3+5 48 2.1 7-F1*63+5 6 2.1.1 9xF9x,Q 3 4.6.6 0H0LFyx 3 5 o O 42 5.1 o 21 5.1.1 o3p 8*6+XM07-(iG 2 5.1.2 o M4.F Lb%4*6 2 DB46/ T 4992019 12 5.1.3 :L

3、$M RA7+O60 1 5.1.9 +OO 950,7171:9 =n=79|A 3 2 1 0 1.1.3 Af9A4*6,xA 3 2 1 0 1.1.4 *055A-3+X/lB+XB 3 2 1 0 3.2 rL$ H 8 3.2.1 39yn 4239y62n 3 2 1 0 3.2.2 $5#G#G#62n 3 2 1 0 3.3 o5$ $5#1+O H 8 3.3.1 oLLK19x8L 8.ddFe2 3 2 1 0 ?A 60 Lu6 6)Lu6 )/BNk6 100%= OO 4.1 OO=CXG H 8 4.1.1 :6-?93FP5? 3 2 1 0 4.1.7 O

4、 +gAG59Ul,0;AU 3 2 1 0 4.2 OOj5$ $5#1+O H 8 DB46/ T 4992019 16 4.2.1 O 58O 0c *5?#1 3 2 1 0 4.2.2 M M.d $=2 3 2 1 0 4.2.3 42O ,.d$=&H 3 2 1 0 4.2.4 +X 5 3O.M.O1y+X.d&H $= 3 2 1 0 ?A 33 Lu6 6)Lu6 )/BNk6 100%= j 5.1 $) H 8 5.1.1 L8 8XU 1$5#1 3 2 1 0 5.1.2 E j#1 E474$5EF 1+uFJ 3 2 1 0 5.1.3 M.d$=dF) 3

5、2 1 0 5.1.4 7 =.d $= 3 2 1 0 5.2 +OL$ H 8 5.2.1 M M.d $=&H0d 3 2 1 0 5.2.2 uC$Y$F2FJN82 3 2 1 0 5.2.3 #G P? 1#1$=e%$%? 3 2 1 0 5.2.4 K/)*&H$= 3 2 1 0 5.2.5 #G#4uC+XLK12J9x 3 2 1 0 5.3 C+e H 8 5.3.1 MMY8.d $=&H 3 2 1 0 5.3.2 &O(.d$=&H 3 2 1 0 5.3.3 .d $=&H 3 2 1 0 5.3.4 3WU* #LbA7A$5AFJF+uFJ 3 2 1 0

6、5.3.5 n.d $= 3 2 1 0 5.3.6 +e0cB,2 &H$= 3 2 1 0 5.4 j H 8 5.4.1 j 4FJF 1+uFJr(60 3 2 1 0 5.4.2 4NA75$ 8F|!hD%$%?)B 3 2 1 0 5.4.3 AA7O F|895$A 3 2 1 0 5.4.4 p9o$Y$F2FJNA9x#1+O 3 2 1 0 ?A 57 Lu6 6)Lu6 )/BNk6 100%= FkN 6.1 FkN ,AA H 8 6.1.1 G $)AA 3 2 1 0 6.1.2 #s3P6EG,FkN# 3 2 1 0 6.2.3 )Os3P7- EG,FkN

7、# 3 2 1 0 6.2.4 O,O7-EFkN,# 3 2 1 0 6.2.5 O O 1y( 7-E EG,FkN# 3 2 1 0 6.2.6 o,NlO7-EG,FkN# 3 2 1 0 6.2.7 FkNK?,o)(2 Jg 3 2 1 0 6.2.8 +X ,!n?FP G,FkNNl08$ 3 2 1 0 6.2.9 AL=?G,FkN-(iG 3 2 1 0 6.2.10 FkN 950 A:,( 3 2 1 0 6.2.11 =?7-5KFP)(6 3 2 1 0 6.3 =OF# H 8 6.3.1 ,-p7-)G,FkN# 3 2 1 0 6.3.2 ,-p7-)G,F

8、kN# 3 2 1 0 6.4 )FkN,A F G,FkNl 3 2 1 0 6.4.2 G G*,FkN#kF 7-k A9 3 2 1 0 6.4.3 oG 7- AGoFkN ,# 3 2 1 0 6.4.4 OOG 7- AGOOFkN ,# 3 2 1 0 6.5 F#k H 8 6.5.1 93+GFkN#k,x 3 2 1 0 6.5.2 )FkN#k,441B9f L 3 2 1 0 6.5.3 9FkN,P6C? 3 2 1 0 6.5.4 9FkN-(B3,?= 3 2 1 0 6.5.5 98|0 D1V 8FkN,K?#k 3 2 1 0 6.5.6 42F#klB3QL1V 8&%#q 3 2 1 0 6.5.7 O440FkN,8#k 3 2 1 0 6.5.8 440FkN#k,?JgF 3 2 1 0 6.5.9 9$hFkN#kP,xA 3 2 1 0 6.5.10 9FkN#k,CN4Ci 3 2 1 0 ?A 90 NLu6 6 6)Lu6 )/BNk6 100%= k6 300 Luk6 6 k6) _