1、STD-AECMA PREN 9000-2-ENGL 2000 LO123LL OOLBb22 508 W AECMA STANDARD prEN 9000-2 NORME AECMA Edition P 2 April 2000 AECMA NORM I I aecrna 2000 PUBLISHED BY THE EUROPEAN ASSOCIATION OF AEROSPACE INDUSTRIES - STANDARDIZATION Gulledelle 96 - B-I 200 BRUXELLES - Tel. (+32) 2 775 81 23 - Fax. (+32) 2 763
2、 3565 Supersedes edition P I January 1999 ICs: Descriptors: l ENGLISH VERSION Comments should be sent within six months after the date of publication to Gulledelle 96 AECMA-STAN B-1200 BRUXELLES Aerospace series Aerospace industry quality system Part 2: Requirements applicable to maintenance organiz
3、ations QC Chairman CO B Chairman Mr Fehrenbach Mr Zagonel Srie arospatiale Systme qualit du secteur aronautique et spatiale Partie 2 : Exigences applicables aux organismes dentretien Luft- und Raumfahrt Qualittsmanagementsysteme fr die Luft- und Raumfahrt Teil 2: Anforderungen an die Wartungsfirmen
4、This “Aerospace Series Prestandard has been dra European Association of Aerospace Industries. It is pu Members. If has been technically approved by the experts following comment by the Member countries. chnical Committee shall not be changed to an thout re-identification of the After examinat of the
5、 Oficial Standardization) for formal vote. I Replace page 1 of the previous edition by this page I Nota - Extra copies can be supplied by B.N.A.E. - Technopolis 54 - 199. rue Jean-Jacques Rousseau - 92138 ISSY-LES-MOUCINEAUX CEDEX Withdrawal approved 2000-04-30 Copyright Association Europeene des Co
6、nstructeurs de Materiel Aerospatial Provided by IHS under license with AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-STD-AECMA PREN 9000-2-ENGL 1999 1012311 0015918 058 E Page 3 prEN 9000-2: 1999 Contents O I 2 3 3.1 3.2 3.3 3.4 4 4.1 4.1.1 4.1.2 4.1.2.1 4.1
7、.2.2 4.1.2.3 4.1.3 4.2 4.2.1 4.2.2 4.2.3 4.2.4 4.3 4.3.1 4.3.2 4.3.3 4.3.4 4.4 4.4.1 4.4.2 4.4.3 4.4.4 4.4.5 4.4.6 4.4.7 4.4.8 4.4.9 4.4. IO 4.5 4.5.1 4.5.2 4.5.3 4.6 4.6.1 4.6.2 4.6.3 4.6.4 4.6.4.1 4.6.4.2 Introduction Scope Normative references Definitions Product Tender Contract Additional defini
8、tions Quality system requirements Management responsibility Quality policy Organization Responsibility and authority Resources Management representative Management review Quality system General Quality system procedures Quality planning Risk control Contract review General Review Amendment to a cont
9、ract Records Design control General Design and development planning Organizational and technical interfaces Design input Design output Design review Design verification Design validation Design changes Modifica tion and repar technical data approval Document and data control General Document and dat
10、a approval and issue Document and data changes Purchasing General Evaluation of subcontractors Purchasing data Verification of purchased product Supplier verification at subcontractor?s premises Customer verification of subcontracted product 5 5 5 5 5 5 6 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 9 10 10 10 1
11、0 10 11 11 11 11 11 11 11 12 12 12 12 12 12 12 13 13 14 14 14 Previous page is blank Copyright Association Europeene des Constructeurs de Materiel Aerospatial Provided by IHS under license with AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-STD=AECMA PREN 900
12、0-2-ENGL 3999 B LOL23LL 00L59b9 T94 Page 4 prEN 9000-2: 1999 4.7 4.8 4.9 4.9. I 4.9.1.1 4.9.1.2 4.9.1.3 4.9.1.4 4.9.1.5 4.9.2 4.1 O 4.10.1 4 . IO . I . I 4.10.1.2 4.10.2 4.10.3 4.10.4 4.10.5 4.1 1 4.11.1 4.1 1.2 4.12 4.12.1 4.12.2 4.13 4.13.1 4.1 3.2 4.14 4.14.1 4.14.2 4.14.3 4.1 5 4.15.1 4.1 5.2 4.
13、15.3 4.15.4 4.15.5 4.15.6 4.16 4.17 4.18 4.18. I 4.18.2 4.19 4.20 4.20.1 4.20.2 Control of customer-supplied product Product identification and traceability . Process control General . Maintenance documentation Maintenance control Control of maintenance process Chang . C of maintenance equipment, to
14、ols and N . C . machine programs U supplies and workplace environment . Special processes . Inspection and testing Inspection documentation . Delegation . In-process inspection and testing . Final inspection and testing . Inspection and test records . General . . Receiving inspection and testing . .
15、 Control of inspection, measuring and test equipment . General Control procedure . inspection and test status Authorized signatories . Inspection stamps Control of nonconforming product . General Review and disposition of nonconforming product Corrective and preventive action General . Corrective ac
16、tion . Preventive action . Handling, storage, packaging, preservation and delivery General Handling Storage Packaging Preservation Delivery . Control of quality records Internal quality audits Training . Assessment of competence Continuation training . Servicing Statistical techniques . Identificati
17、on of need . Procedures Annex A . Bibliography . 14 15 15 15 15 16 16 16 16 16 17 17 17 17 18 18 18 18 19 19 19 20 20 20 20 20 20 21 21 21 21 22 22 22 22 22 22 22 23 23 23 23 23 24 24 24 24 25 Copyright Association Europeene des Constructeurs de Materiel Aerospatial Provided by IHS under license wit
18、h AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-STD*AECMA PREN 9000-2-ENGL L999 10423111 00L59Z0 706 Page 5 prEN 9000-2: 1999 r O Introduction The aim of this series of standards is to harmonize the quality system requirements for the suppliers to European a
19、erospace industry and consequently reduce the amount of multiple assessments against various other company and regulatory body standards based on similar principles and basic rules. Taking into account IS0 9001/ISO 9002 models, additional requirements represent, to the greatest possible extent, comm
20、on specific requirements to the aerospace industry, including, when applicable, requirements of civil and military authorities (e.g. JARS and AQAPs). EN 9000-1 is applicable to all suppliers to the European aerospace industry except maintenance organizations and stockists-distributors for which ther
21、e are specific quality system standards (respectively EN 9000-2 and EN 9000-3). I Scope This standard includes IS0 9001/ISO 9002 quality system requirements and specifies additional ones for the quality system of aerospace industry suppliers involved in maintenance activities. For those suppliers no
22、t involved in design activities (IS0 9002), 4.4 is not applicable. It is emphasized that the quality system requirements specified in this standard are complementary (not alternative) to the contractual and applicable law and regulatory requirements. 2 Normative references This European Standard inc
23、orporates provisions from other publications. These normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incor
24、porated in it by amendment or revision. For undated references the latest edition of the publication referred to applies. IS0 8402: 1994 Quality management and quality assurance - Vocabulary IS0 9001 : 1994 Quality systems - Model for quality assurance in design, development, production, installatio
25、n and servicing Quality systems - Model for quality assurance in production, installation and servicing IS0 9002: 1994 NOTE 1 : For information references, see annex A. 3 Defini tio ns For the purposes of this standard, the definitions given in IS0 8402 and the following definitions apply: 3.1 Produ
26、ct Result of activities or processes NOTE 2: A product may include service, hardware, processed materials, software or a combination thereof. NOTE 3: A product can be tangible (e.g. assemblies or processed materials) or intangible (e.g. knowledge or concepts), or a combination thereof. NOTE 4: For t
27、he purposes of this document, the term “ product ” applies to the intended product offering only and not to unintended I by-products ” affecting the environment. This differs from the definition given in IS0 8402. 3.2 Tender Offer made by a supplier in response to an invitation to satisfy a contract
28、 awarded to provide product. Copyright Association Europeene des Constructeurs de Materiel Aerospatial Provided by IHS under license with AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-STD.AECMA PREN 9000-2-ENGL 3999 E LOL2311 OOL592L b42 .I Page 6 prEN 9000-
29、2: 1999 3.3 Contract Agreed requirements between a supplier and customer transmitted by any means. 3.4 Additional definitions 3.4.1 Supplier An organisation performing maintenance of aircraft or aircraft components in accordance with contractual requirements. If required it shall hold an approval ce
30、rtificate issued under the regulation applicable in the particular case. 3.4.2 Subcontractor An organisation that perfoms specific maintenance functions under the suppliers control 3.4.3 Maintenance Means any one or combination of overhaul, repair, inspection, replacement, modification or defect rec
31、tification of an aircraft or an aircraft component 3.4.4 Authority Means the National Aviation Authority, applying in the particular case, having legal jurisdiction over the manufacturer, aircraft owner and operator, maintenance organizations; it could be civilian or military 3.4.5 Technical approve
32、d data Means any information necessary to ensure that an aircraft or an aircraft component is maintained in a condition approved by the Authority 3.4.6 Accountable manager Means the manager who has corporate authority for ensuring that all maintenance required by the aircraft operator can be finance
33、d and carried out to the standard required by the authority 3.4.7 Release certificate Is the certification issued on completion of any maintenance, which certifies conformance of the activities carried out with the suppliers approved procedures and with the applicable regulatory authority requiremen
34、ts 4 Quality system requirements This clause reproduces 1) (placed in frames) clause 4 of IS0 9001. Additional aerospace industry requirements are shown in italics. 4. I Management responsibility 4.1.1 Quality policy The suppliers management with executive responsibility shall define and document it
35、s policy for quality, including objectives for quality and its commitment to quality. The quality policy shall be relevant to the suppliers organizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented and maintained at al
36、l levels of the organization. 1) With the permission of the International Organization for Standardization (ISO). The complete standard may be obtained from any IS0 member or from the IS0 Central Secretariat, Case Postale 56, 1211 Geneva 20, SWITZERLAND. Copyright remains with ISO. Copyright Associa
37、tion Europeene des Constructeurs de Materiel Aerospatial Provided by IHS under license with AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Page 7 prEN 9000-2: 1999 STD.AECMA PREN 4000-2-ENGL 1999 1012311 0015922 5/37 4.1.2 Organization 4.1.2.1 Responsibility
38、and authority The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality shall be defined and documented, particularly for personnel who need the organizational freedom and authority to: a) initiate action to prevent the occurrence of any n
39、onconformities relating to the product, process and quality system: b) identify and record any problems relating to the product, process and quality system; c) initiate, recommend or provide solutions through designated channels; d) verify the implementation of solutions; e) control further processi
40、ng, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected. r) report to the competent Authority any maintenance findings that could require Airworthiness Directive actions; g) certify that all maintenance performed has been properly car
41、ried out in accordance with the suppliers quality procedures. 4.1.2.2 Resources The supplier shall identify resource requirements and provide adequate resources, including the assignment of trained personnel (see 4.1 8), for management, performance of work and verification activities including inter
42、nal quality audits. 4.1.2.3 Management representative The suppliers management with executive responsibility shall appoint a member of the suppliers own management who, irrespective of other responsibilities, shall have defined authority for a) ensuring that a quality system is established, implemen
43、ted and maintained in accordance with this International Standard, and b) reporting on the performance of the quality system to the suppliers management for review and as a basis for improvement of the quality system. NOTE 5: The responsibility of a management representative may also include liaison
44、 with external parties on matters relating to the suppliers quality system. c) requesting corrective actions as necessary by any other departmental manager as appropriate. The management representative shall have the necessary authority and organizational freedom to resolve matters pertaining to qua
45、lity. Suppliers having a quality assurance activity performed by an individual process owner (e.g., operator, buyer, planner) shall have procedures that define the specific tasks and responsibilities that are authorized and the corresponding requirements and training necessary to perform those tasks
46、. 4.1.2.3.1 Accountable manager The supplier shall appoint a manager with corporate authority to ensure that all contracted maintenance can be financed and carried out to the required applicable standards. The manager specified shall be responsible to ensure that the necessary resources are availabl
47、e to accomplish all contracted maintenance to the quality standards required. In different organizations covered by a single approval, the accountable manager may delegate his duties, in writing, to another person, providing that the terms of such delegations are clearly defined. Copyright Associati
48、on Europeene des Constructeurs de Materiel Aerospatial Provided by IHS under license with AECMANot for ResaleNo reproduction or networking permitted without license from IHS-,-,-STD-AECIA PREN 9000-2-ENGL 1999 LOL23L1 0035923 415 Page 8 prEN 9000-2: 1999 4.7.2.3.2 Maintenance manager The supplier sh
49、all appoint a manager to ensure that all maintenance required is carried out to the standards and company procedures specified and is also responsible for any corrective action resulting from the quality compliance monitor. 4.1.3 Management review The suppliers management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in satisfying the requirem
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