ANSI ATIS 0300209-2013 Operations Administration Maintenance and Provisioning (OAM&P) C Network Tones and Announcements.pdf

1、 AMERICAN NATIONAL STANDARD FOR TELECOMMUNICATIONS ATIS-0300209.2013 OPERATIONS, ADMINISTRATION, MAINTENANCE, AND PROVISIONING (OAM their existence does not in any respect preclude anyone, whether he has approved the standards or not, from manufacturing, marketing, purchasing, or using products, pro

2、cesses, or procedures not conforming to the standards. The American National Standards Institute does not develop standards and will in no circumstances give an interpretation of any American National Standard. Moreover, no person shall have the right or authority to issue an interpretation of an Am

3、erican National Standard in the name of the American National Standards Institute. Requests for interpretations should be addressed to the secretariat or sponsor whose name appears on the title page of this standard. CAUTION NOTICE: This American National Standard may be revised or withdrawn at any

4、time. The procedures of the American National Standards Institute require that action be taken periodically to reaffirm, revise, or withdraw this standard. Purchasers of American National Standards may receive current information on all standards by calling or writing the American National Standards

5、 Institute. Notice of Disclaimer Reorder Tone; and Special Information Tones. Announcements addressed include: Reorder; No Circuit; Vacant Code; Intercept; and Ineffective Other. The tones and announcements delineated above are used in the Public Switched Telephone Network (PSTN). This standard also

6、 addresses the mapping of Cause Indicator Values specified for the ISDN User Part (ISUP) and Digital Subscriber Signaling System Number 1 (DSS1) in ATIS-1000113.2005 (R2010), and ATIS-1000607.2000 (R2009), and ATIS-1000607.a.2006 (R2011), respectively, and the tones and announcements identified in t

7、his standard. This mapping is for use in call processing involving two or more interconnecting networks (ICNs) when Signaling System Number 7 (SS7) is used for call control. This standard considers the provision of these tones and announcements by originating, intermediate, and terminating ICNs. All

8、 other tones and announcements and the mapping of other Cause Values not included in this standard are candidates for further study for inclusion in this document in the future. 1.2 Purpose This document provides guidelines intended to standardize the application of tones and announcements to differ

9、entiate ineffective call conditions. ATIS-0300209.2013 2 This standard also provides guidelines to be used as a basis for the provisioning of tones and announcements in an SS7 environment by ICNs. 1.3 Application This document is intended to be used by Telecommunication Service Providers and vendors

10、 to standardize the use of tones and announcements for the treatment of ineffective call attempts within the PSTN for SS7 and non-SS7 environments. 2 Normative References The following standards contain provisions which, through reference in this text, constitute provisions of this American National

11、 Standard. At the time of publication, the editions indicated were valid. All standards are subject to revision, and parties to agreements based on this American National Standard are encouraged to investigate the possibility of applying the most recent editions of the standards indicated below. ATI

12、S-1000113.2005 (R2010), Signalling System No. 7 (SS7) - Integrated Services Digital Network (ISDN) User Part.1ATIS-1000607.2000 (R2009), Integrated Services Digital Network (ISDN) - Layer 3 Signaling Specification for Circuit Switched Bearer Services for Digital Subscriber Signaling System Number 1

13、(DSS1).1ATIS-1000607.a.2006 (R2011), Supplement to T1.607 2000 (R2004).1ANSI/TIA/EIA-825, A Frequency Shift Keyed Modem For Use On The Public Switched Telephone Network.2(For Informative References, see Annex A.) 3 Abbreviations, Acronyms, 2. Paging equipment busy; 3. Direct Inward Dial trunk busy;

14、4. Network access lines busy; and 5. Network Management controls for mass calling 4.2 ReOrder (RO) This tone indicates that the calling customers call has been blocked. The RO tone is a low-frequency tone provided at 120 IPM and should be applied under the following conditions: 1. Internal switching

15、 blockage; 2. Failure to receive wink on an interoffice call attempt; 3. Insufficient or mutilated digits; 4. Failure to find an available resource; 5. Interoffice signaling link failure; ATIS-0300209.2013 5 6. All announcement trunks busy; 7. Switching equipment congestion; and 8. Protocol errors.

16、5 Special Information Tones Special Information Tones (SITs) are three precise sequential tones. They precede and are used to identify recorded announcements provided for ineffective call attempts in the PSTN. SITs should be used with announcements when practical. These tones enable automated call d

17、etection and analysis systems to classify ineffective call attempts. The classifications of call-disposition categories are: 1. No Circuit (NC); 2. Reorder (RO); 3. Vacant Code (VC); 4. Intercept (INT); and 5. Ineffective Other (IO). In the SS7 environment, a similar capability to SITs is available

18、by using the cause value and location indicators contained in the SS7 message as described in ATIS-1000113.2005 (R2010). The mapping of Cause Values and location indicators to specific SITs is for further study. 5.1 Encoding Scheme The encoding scheme consists of three tone segments with precisely d

19、efined frequencies and durations as depicted in Figure 1. These are consistent with ITU-T Recommendation E.180 (see Annex A). The first and second tone segments may be short or long duration in either the lower or higher part of the frequency band. The third segment may be of short- or long-duration

20、, but only the lower frequency should be used. The single frequency in the third segment provides a reference frequency for automated detection and analysis systems. The number of possible encodings allowed by this scheme is 32. ATIS-0300209.2013 6 Figure 1 - Encoding Scheme for Special Information

21、Tones 5.2 Frequencies and 2. The customer should try the call again later. 6.2 Reorder (RO) The RO announcements should be applied under the following conditions: 1. Internal switching blockage; 2. Failure to receive wink on an interoffice call attempt; 3. Insufficient or mutilated digits; 4. Failur

22、e to find an available resource; 5. Interoffice signaling link failure; 6. All announcement trunks busy; 7. Switching equipment congestion; and 8. Protocol errors. ATIS-0300209.2013 9 The content of the RO announcements should include the following information: a) The call did not go through the net

23、work; and b) The customer should try the call again later. 6.3 Vacant Code (VC) The VC announcements should be applied under the following conditions: 1. Vacant code; 2. Unauthorized CAMA “1“ or “0“ plus unauthorized code; 3. Nonworking 911; 4. Out-of-Area; 5. Terminating end-office or terminating t

24、andem receives digits for nonsubtending code; 6. No route to the specified transit network; and 7. No route to destination. The content of the VC announcements should include the following information: a) The call cannot be completed as dialed; and b) Instructions appropriate for the condition encou

25、ntered. 6.4 Intercept (INT) The INT announcements should be applied under the following conditions: 1. Number change; 2. Vacant number; 3. Disconnected number; 4. Nonworking number; 5. Temporarily suspended service; and 6. Incoming call restriction. The content of the INT announcements should includ

26、e the following information: a) The reason the call cannot be completed; and b) Instructions appropriate for the condition encountered. ATIS-0300209.2013 10 6.5 Ineffective Other (IO) The IO announcements should be applied under the following conditions: 1. Prefix or Access code dialing error irregu

27、larity; 2. Improper initial coin deposit; 3. Screened line access denial; and 4. Dialing irregularity. The content of the IO announcements should include the following information: a) The call cannot be completed as dialed; b) Instructions for correct dialing procedures; and c) The customer should t

28、ry the call again (except for Customer Calling Feature condition). 7 Other Tones or 2. If interworking is encountered anywhere in the connection, Cause Values which indicate ineffective call attempts should be returned as close to the originating ICN as possible. If an ICN has a need not met in the

29、application of tones and announcements as described in this ATIS-0300209.2013 11 paragraph, local agreements between affected ICNs will need to be developed. These agreements are outside the scope of this standard. 8.2 Cause Value to Tones & Announcements Mapping The application of a tone or announc

30、ement by an ICN is based on a cause value and should be in accordance with the Network Interconnection Interoperability Forum (NIIF) SS7 Cause Codes Matrix, except when specific agreements exist between ICNs. The NIIF SS7 Cause Code Matrix provides a listing of the Cause Values, the Definition, the

31、Expected Treatment and the appropriate Mapping of the Cause Values between interconnected networks. ATIS-0300209.2013 12 Annex A (informative) A Bibliography ATIS-0600401.2006 (R2011), Network to Customer Installation Interfaces - Analog Voicegrade Switched Access Lines Using Loop-Start and Ground-S

32、tart Signaling.1ATIS-1000609.1999 (R2009), Interworking between the ISDN User-Network Interface Protocol and the Signalling System Number 7 ISDN User Part.1ITU-T Recommendation E.180, Technical Characteristics of Tones for The Telephone Service, 1998.3ITU-T Recommendation E.182, Application of Tones

33、 and Announcements in Telephone Services, 1998.3GR-674-CORE, LLSGR: Special Information Tones (FSD 20-06-0500), Issue 1, June 2000 (Telcordia). 4SR-2275, Telcordia Notes on the Networks (Telcordia), Issue 4, Ocober 2000.4FR-64, LATA Switching System Generic Requirements (LSSGR) (Telcordia).4ATIS-030

34、0019, Next Generation Interconnection Interoperability Forum (NGIIF), NGIIF Reference Document, Version 12, Part 3 Installation, Testing and Maintenance Responsibilities for SS7 Links and Trunks, Attachment H, SS7 Cause Code and Tones & Announcements.13This document is available from the Internation

35、al Telecommunications Union. . 4Telcordia documents are available from Industry Direct Sales, Telcordia, 8 Corporate Place, PYA 3A-184, Piscataway, NJ, 08854-4156, or: . ATIS-0300209.2013 13 Annex B (informative) B TTY Announcements The following examples illustrate how SIT voice messages could be a

36、ugmented with TTY messages. Minimum confusion to hearing users is achieved by the insertion of only 3 TTY characters “_HD“ (HOLD in TTY) ahead of the voice announcement. (“HD“ is commonly used by TTY users to request that the other party wait for the resumption of the text conversation.) The corresp

37、onding TTY announcement is then appended to the end of the voice announcement. This scheme is essentially transparent to hearing users for SIT type messages because they will only hear the short “blip” in addition to the SIT tone before the message. The use of a _HD as a prefix may not be appropriat

38、e for messages without a SIT preamble as the presence of a tone may cause the hearing user to disconnect. The TTY code structure and signal requirements can be found in ANSI/TIA/EIA-825. # Name SIT TTY Example Spoken Announcement Example TTY Announcement 1 Vacant or Disconnected number IC _HD Were s

39、orry, you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again. _NBR REACHED NOT IN SERVICE PLS CK AND REDIAL SKSK 2 Prefix in Error VC _HD Were sorry, it is not necessary to

40、 dial a 1 or 0 when calling this number. Will you please hang up and try your call again. _NO NEED TO DIAL 1 FIRST PLS REDIAL SKSK 3 Prefix Required VC _HD Were sorry, you must first dial a 1 or 0 when calling this number. Will you please hang up and try your call again. _MUST DIAL 1 THEN NBR PLS RE

41、DIAL SKSK 4 No Circuit NC _HD Were sorry, all circuits are busy now. Will you please try your call again later. _ALL LINES BUSY PLS TRY LATER SKSK 5 Heavy Calling NC _HD Were sorry, due to heavy calling we cannot complete your call at this time. Will you please try your call again later. _ALL LINES

42、BUSY PLS TRY LATER SKSK 6 Facility Outage NC _HD Were sorry, due to telephone company facility trouble your call cannot be completed at this time. Will you please try your call again later. _PHONE CO TROUBLE PLS TRY LATER SKSK 7 Reorder (Vacant Code) RO _HD Were sorry, your call cannot be completed

43、as dialed. Please check the number and dial again. _CANNOT COMPLETE CALL AS DIALED PLS TRY AGAIN SKSK 9 Forced Ten Digit ( 0/1+NPA req.) VC _HD Were sorry, you must first dial a 1 or 0 plus the area code when calling this number. Will you please hang up and try your call again. _PLS REDIAL WITH 1 PL

44、US AREA CODE THEN NBR SKSK NOTES: References to dialing “0“ in the spoken version have been eliminated in the TTY version as TTY users would dial the relay or the TTY operator, rather than the “0” operator, for assistance. “_” (underscore) represents a space. “” (down arrow) represents the TTY “letters” command. “” (up arrow) represents the TTY “figures” command. “SKSK” is used at end of each announcement to indicate that we are done keying and are disconnecting.