ATIS VSOG-003-2002 Vertical Service Ordering Guidelines (VSOG).pdf

1、Sponsored byAlliance for TelecommunicationsIndustry SolutionsProblem Solvers to the Telecommunications IndustryATIS/OBF-VSOG-003Vertical ServiceOrderingGuidelines(VSOG)Issue 3 October 18, 2002Ordering and BillingForumTHIS PAGE INTENTIONALLY LEFT BLANK.ATIS/OBF-VSR-200Vertical ServiceOrdering Overvie

2、wVertical Service OrderingGuidelinesIndustry Support InterfaceOrdering and BillingForumCopyright 2002 by the Alliance for Telecommunications Industry Solutions Inc. Allrights reserved.The Vertical Services Ordering Guidelines (VSOG) document, Issue 3, October 18, 2002,is copyrighted, printed and dis

3、tributed by the Alliance for Telecommunications IndustrySolutions (ATIS) on behalf of the ATIS-sponsored Ordering and Billing Forum (OBF).Except as expressly permitted, no part of this publication may be reproduced ordistributed in any form, in an electronic retrieval system or otherwise, without th

4、e priorexpress written permission of ATIS. Permission may be obtained by contacting ATIS at202-628-6380. OBF Funding Companies (which are defined in the OBF Guidelines)should refer to the OBF Guidelines (accessible from:http:/www.atis.org/atis/clc/obf/obfhom.htm) as respects their rights to reproduc

5、ethis publication.Limited Exception for “Customized” Forms. In recognition of the business needs andprocesses implemented by companies throughout the industry, ATIS, on behalf of theOBF, grants the following limited exception to the copyright policy given above. Theforms contained within this docume

6、nt, once “Customized,” may be reproduced,distributed and used by an individual or company provided that the following legend isplaced on all “Customized” forms:“This form/screen is based upon the Ordering and Billing Forums (OBF)industry consensus approved guidelines, found in the Vertical ServicesO

7、rdering Guidelines (VSOG) document. The VSOG may be obtained bycontacting the Alliance for Telecommunications Industry Solutions (ATIS)at 202-628-6380.”For purposes of this limited exception, the term “Customized” means, the modification,by a company, of a VSOG form to be issued to a trading partner

8、 to make it companyspecific by, for example, adding a company logo, graying-out optional fields not requiredby that specific issuing company, and converting into an electronic format/screen. Thislimited exception does not affect the VSOG document itself which remains copyrightedand may not be reprod

9、uced in whole or part. OBF Funding Companies (which aredefined in the OBF Guidelines) should refer to the OBF Guidelines as respects theirrights to reproduce this publication.For ordering information, please contact:ATIS1200 G Street N.W., Suite 500Washington, DC 20005(202) 628-A complete OBF Docume

10、nt Catalog and On-line Document Store is available on theATIS Web Site at: http:/www.atis.org/atis/docstore/index.aspNoticeThis document was developed by the Local Services Ordering and Provisioning(LSOP Committee) of the Alliance for Telecommunications Industry Solutions(ATIS) Ordering and Billing

11、Forum (OBF). The OBF provides a forum forcustomers and providers in the telecommunications industry to identify,discuss and resolve national issues which affect ordering, billing, provisioningand exchange of information about access services, other connectivity andrelated matters. The LSOP Committee

12、 is responsible for identifying andincorporating the necessary changes into this document. All changes to thisdocument shall be made through the OBF issue resolution process andadopted by the LSOP Committee as set forth in the OBF Guidelines.Cap Gemini Telecom Media suspendsservice.1a. LSP notifies

13、NSP-Switch.2. NSP-Switch sends notification PN to VSP(suspension) “Phone on suspension”.Suspension rate in effect if applicable.3. LSP receives request to restore service.Restores customer service.3a. LSP notifies NSP-Switch.4. NSP-Switch sends notification PNresponse(s) to VSP (restoration) “Full r

14、atesin effect”.2. Receives PN.4. Receives PN.LSP/NSPSwitchVSP1. End user contacts LSP tosuspend phone service.3. End user contacts LSP torestore phone service.13245-5ATIS/OBF-VSR-200Issued March 15, 2002Effective March 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.5 END USER INITIATED DISCONNE

15、CT OF TELEPHONE SERVICE1. LSP receives disconnect request;terminates service.1a. LSP notifies NSP-Switch of servicedisconnect.2. NSP-Switch sends PN to VSP when not inreceipt of the VSP disconnect.3. NSP-Switch receives VSP disconnect VSRand performs required disconnectactions.4. NSP-Switch sends re

16、sponse(s) ofdisconnect.1. Receives end user notification fordisconnect of vertical service.2. Receives NSP-Switch PN. Terminatesassociated feature(s).3a. Issues disconnect VSR without NSP-Switchrelated order number when not in receiptof PN from NSP-Switch.3b. Issues disconnect VSR with NSP-Switchrel

17、ated order number when not in receiptof end user information.4. Receives NSP-Switch response(s) fordisconnect.LSP/NSP SwitchVSP1. End user contacts LSP todisconnect local dial toneservice and may contactVSP to disconnectvertical service.1243a3b15-6ATIS/OBF-VSR-200Issued March 15, 2002Effective March

18、 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.6 END USER INITIATED MOVE OF TELEPHONE SERVICE KEEPING SAME NUMBER, NOT PORTED1. End usercontactsLSP to movetelephoneservice.1. Receives changerequest tomove. Changesservice.1. Updates endusers records.LSPVSP5-7ATIS/OBF-VSR-200Issued March 15, 200

19、2Effective March 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.7 END USER INITIATED MOVE OF TELEPHONE SERVICE WITHLSP/NSP-SWITCH PORT OF TELEPHONE NUMBER1. LSP receives change request to move.2. LSP notifies NSP-Switch of dial tone officechange.2a. NSP-Switch determines vertical featureavailab

20、ility at new switch and transfersVSP vertical service with end user TNmove.2b. NSP-Switch determines vertical feature notavailable at new dial tone office and issuesPN to VSP.3. NSP-Switch receives VSR.4. NSP-Switch issues VR.2b. Receives PN.3. Issues VSR to disconnect vertical service.4. Receives V

21、R.LSP/NSP SwitchVSP1. End user contactsLSP to movetelephone service.12b435-8ATIS/OBF-VSR-200Issued March 15, 2002Effective March 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.8 END USER PORTS TELEPHONE SERVICE TO NEW NSP-SWITCH1. Receives end user order.2. Sends LSR to old NSP-Switch.2. Receiv

22、es LSR.3. Sends PN to VSP.4. Receives VSR.5. Sends VSP response(s) for disconnect.New LSPOld NSP-Switch1. End user contacts NewLSP (NSP-Switch) tochange service providersand port telephonenumber. *11. Receives end user notification fordisconnect of vertical service.3. Receives old NSP-Switch PN. Ter

23、minatesassociated feature(s).4a. Issues disconnect VSR without old NSP-Switch related order number when not inreceipt of PN from old NSP-Switch.4b. Issues disconnect VSR with old NSP-Switch related order number when not inreceipt of end user information.5. Receives old NSP-Switch response(s) fordisc

24、onnect.VSP1 2* For service order processes related to number portability, please refer to the Local Service Ordering Guidelines (LSOG).34a4b55-9ATIS/OBF-VSR-200Issued March 15, 2002Effective March 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.9 LSP INITIATED DISCONNECT OF SERVICE TO END USERVS

25、PLSP/NSP Switch1. LSP disconnects end userservice.1a. LSP notifies the NSP-Switch.2. NSP-Switch sends PN to VSPwith Effective Bill Date (EBD).3. NSP-Switch receives disconnect.4. NSP-Switch issues response(s)notice.2. Receives PN. Terminatesfeature(s) showing effectivedate of disconnect.3. Sends VSR

26、 disconnectwith EBD to NSP-Switch.4. Receives NSP-Switchresponse(s).2345-10ATIS/OBF-VSR-200Issued March 15, 2002Effective March 15, 2002Implemented NA5. PROCESS FLOWS (CONTINUED)5.10 END USER CONTACTS LSP TO CHANGE NUMBER, KEEPING SAMESERVICE1. LSP receives request to changenumber. Changes service.1a. LSP notifies NSP-SWITCH ofnumber change.2. NSP-Switch issues PN (telephonenumber change).1. VSP receives end user notificationof telephone number change.2. VSP receives PN (telephonenumber change).LSP/NSP SwitchVSP1. End user contactsLSP to changephone number.112