BS 12999-2015 Damage management - Code of practice for the organization and management of the stabilization mitigation and restoration of properties contents facilities and assets .pdf

1、BSI Standards PublicationBS 12999:2015Damage management Code of practice for theorganization and managementof the stabilization, mitigationand restoration of properties,contents, facilities and assetsfollowing incident damagePublishing and copyright informationThe BSI copyright notice displayed in t

2、his document indicates when the documentwas last issued. The British Standards Institution 2015Published by BSI Standards Limited 2015ISBN 978 0 580 85622 8ICS 03.100.01; 13.200The following BSI references relate to the work on this document:Committee reference CAR/1Draft for comment 15/30296351 DCP

3、ublication historyFirst published November 2015Amendments issued since publicationDate Text affectedBS 12999:2015 BRITISH STANDARDContents0 Introduction 11 Scope 32 Terms, definitions and abbreviations 33 Damage incident instructions, intake and response planning 54 On-site damage assessment 85 Stab

4、ilization 106 Damage scoping 127 Damage recovery and restoration 128 Completion, sign-off and handover 13AnnexesAnnex A (informative) Role of insurance sector stakeholders 14Annex B (informative) Business continuity, commercial property and majorincident considerations 17Annex C (normative) Inspecti

5、on methods and equipment 19Annex D (informative) Description of on-site health and safetyconsiderations 21Annex E (normative) Description of damage stabilization works 22Annex F (normative) Property damage restoration works 23Annex G (normative) Contents damage restoration works 24Annex H (normative

6、) Damage management assurance methods 25Annex I (informative) Repair/reinstatement activity 25Annex J (informative) Stakeholder route map 27Annex K (informative) Specific incident types 28Bibliography 33List of figuresFigure 1 Overview of generic incident stages (flowchart) 2List of tablesTable B.1

7、Business impact analysis (BIA) 18Table I.1 Repair/resinstatement works 26Table J.1 Stakeholder route map 27Summary of pagesThis document comprises a front cover, an inside front cover, pages i to ii,pages 1 to 34, an inside back cover and a back cover.BRITISH STANDARD BS 12999:2015 The British Stand

8、ards Institution 2015 iForewordPublishing informationThis British Standard is published by BSI Standards Limited, under licence fromThe British Standards Institution, and came into effect on 30 November 2015. Itwas prepared by Technical Panel CAR/1/-/6, Damage management, under theauthority of Techn

9、ical Committee CAR/1, Continuity and resilience. A list oforganizations represented on this committee can be obtained on request to itssecretary.Relationship with other publicationsThis code of practice builds on the existing BDMA Standards: Guidelines relatingto the protocols and procedures for dea

10、ling with incidents or perils that damageproperties 1.Use of this documentAs a code of practice, this British Standard takes the form of guidance andrecommendations. It should not be quoted as if it were a specification andparticular care should be taken to ensure that claims of compliance are notmi

11、sleading.Any user claiming compliance with this British Standard is expected to be able tojustify any course of action that deviates from its recommendations.Presentational conventionsThe provisions of this standard are presented in roman (i.e. upright) type. Itsrecommendations are expressed in sent

12、ences in which the principal auxiliaryverb is “should”.Commentary, explanation and general informative material is presented insmaller italic type, and does not constitute a normative element.Contractual and legal considerationsThis publication does not purport to include all the necessary provision

13、s of acontract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunity from legalobligations.BRITISH STANDARDBS 12999:2015ii The British Standards Institution 20150 Introduction0.1 GeneralThis British Standard document aims to provide recommendati

14、ons for goodpractice in organizing and managing stabilization, mitigation, remediation andrestoration procedures necessary to control and recover such damage andrestore equilibrium to those affected.The recommendations can be used in cases of property damage orcontamination caused by a wide range of

15、 incident types such as fires, floods,explosions and trauma scenes. It identifies generic processes applicable tospecific incident types but does not advocate specific technologies ormethodologies.The standard does not extend to providing guidance on building repair andreinstatement. However, it is

16、recognized that damage management is theprimary phase of the overall repair and reinstatement process and is likely toinvolve interaction with other parties involved at various stages.The standards structure ensures it is relevant to all interested parties and coversall activities from incident occu

17、rrence to completion of the recovery phase (seeFigure 1). It also provides users with a means of establishing whether theseactivities have been carried out and ensures those aiming to comply with thestandard can demonstrate they have done so by means of the project records.Additionally, it will faci

18、litate communication between those who might need tobe aware of an incidents status at any stage of the process.Depending on the type of incident, such interested parties might includegovernment departments, the Environment Agency, emergency responders, localauthorities, insurance industries, risk a

19、nd facilities management sectors,emergency planners, surveyors, business continuity managers,recovery/restoration and damage management practitioners, building andproperty sectors, property owners or occupiers, managing agents and membersof the public.This standard encompasses the relevant informati

20、on and current generic bestpractice in a format that is transparent, accessible and supports the consistentand systematic management of post-incident activities.0.2 Damage managementDamage management encompasses the activities undertaken to assess andmanage damage to properties and contents followin

21、g an incident or peril inorder to mitigate, stabilize, remediate, recover and restore said properties andcontents to their pre-incident condition, up to the point of reinstatement worksif these are required.Professional damage management practitioners are expected to have theknowledge and expertise

22、to deliver these activities in accordance with currentbest practice and available technology, aiming to provide solutions that are costeffective for the incident owner and restore normality for the affected parties.Damage management might be referred to alternatively by some sectors asdamage restora

23、tion/disaster restoration (DR) or recovery and restoration (R risk and business continuity managers and other interestedparties identified in 0.1.2 Terms, definitions and abbreviations2.1 Terms and definitionsFor the purposes of this British Standard, the following terms and definitionsapply.2.1.1 a

24、sbestos registerpre-existing document that contains information about asbestos containingmaterials that have been identified within a building2.1.2 beyond economic restorationcategory or item that is considered not able to be restored cost effectively whencompared to the insurers liability or the fu

25、ll replacement cost2.1.3 completionpoint at which agreed outcomes have been achieved2.1.4 contractual relationshipbasis on which the damage management company or the damage managementpractitioner (DMP) is employed and remunerated2.1.5 customerinstructing party and/or the owner(s), occupier(s) or man

26、aging agent of theproperty (buildings and/or contents)2.1.6 damage managementmanagement of damage to properties and contents resulting from an incidentor perilNOTE Referred to by some sectors as damage restoration/disaster restoration (DR),or recovery and restoration (Rb) evidence of any special cir

27、cumstances/vulnerabilities that might necessitate aprioritized response;c) contact details for a representative if one has been nominated by theincident owner;d) the property address;e) the usage and type of property;f) incident date and details (including incident type, date, nature of event,what h

28、as been affected and any site access issues);g) existence and nature of any insurance policy (if applicable);h) contact details for relevant interested parties and references with theirrelationship to the incident and incident owner identified;i) details of BCP if one exists; andj) risk register if

29、one exists.NOTE 1 This information may come from intermediaries or directly from theincident owner. It could be partly available from an intermediary before the firstcontact is made with the incident owner.NOTE 2 See Annex A for information on interested parties and intermediaries andtheir roles.BRI

30、TISH STANDARD BS 12999:2015 The British Standards Institution 2015 5NOTE 3 See Annex B for information on BCPs.3.2 Initial contact with the incident owner and relevant partiesContact should be made with the incident owner or their nominatedrepresentative, to enable the initial information to be chec

31、ked and furtherdetails clarified (see 3.4).NOTE In particular the details of the incident owners experience of the impact ofthe incident on their personal, or working life, and on the operation of the entityinvolved in the incident if a non-domestic property. Knowledge of this impact and ofthe incid

32、ent owner needs at this time is essential to inform the initial response plans;and to ensure the most effective response is provided to all parties involved.3.3 Basis for a contractual relationshipThe incident owner should be made aware at the start of the engagement whothe DMP is, who they work for

33、, what role they play in the damage incident, whothey report to and how they can be contacted.Instructions to proceed with any work required can only be received, and therequired work progressed, with the consent of the incident owner.NOTE 1 Any work carried out would normally be based on a commerci

34、alcontractual relationship for the services being provided and the service providerremunerated accordingly.NOTE 2 It is possible that this standard could be followed under a non-commercial,non-contractual relationship. It is essential that the nature and the potentialcharacter of the relationship ar

35、e established at an early stage so that all parties canagree on what basis the service provider is employed and remunerated.3.4 Information for desk-top triage and response decisionDuring the initial contact with the incident owner (see 3.2), the DMP shouldevaluate the incident owners current situat

36、ion, the way in which they havebeen affected by the incident, the disruption that they are experiencing, and anearly indication of their priorities and expectations for resolution and timescales.NOTE 1 This information could include but is not limited to:a) more information on the incident to unders

37、tand the general disruption that theincident owner is experiencing; andb) the current perceived levels of damage/contamination/disruption according tothe incident owner (or their nominated representative or involved parties) inrespect of:1) the building (especially any effect that is preventing use

38、of an area);2) the contents (especially to items of significant value or function);3) the business (especially in their ability to continue in operation).The DMP should gather the following information (for desk-top triagepurposes):i. the current environmental conditions within the affected property

39、;NOTE 2 In order to determine the control measures required to mitigate thedamage and prevent the onset of secondary damage.ii. information on the extent of the damage;NOTE 3 Number of rooms affected, number of floors, etc.iii. the observable damage to the building in the areas affected;iv. any acce

40、ss restrictions;v. ongoing business/trading requirements;BRITISH STANDARDBS 12999:20156 The British Standards Institution 2015vi. dangerous structures;vii. listed or historic building status;viii. the nature of the contents affected, and the observable damage orcontamination;ix. information on any o

41、bserved or known environmental contamination issues;x. if a commercial building, the existence and availability of its buildingshealth and safety file, asbestos register and details of other hazardoussubstances known to be present;xi. for commercial and public properties, the existence of a BCP and

42、whether itprioritizes any damage response issues;xii. if a tenanted property, either residential or commercial, the nature of thetenancy agreement and liabilities/obligations under that agreement;xiii. if an owned apartment within an apartment block, where the incident hashad an effect on the buildi

43、ng structure in any way, information on themanagement company and contact details for the persons who is dealingwith the incident;xiv. the likely financial impact of the incident disruption on the incident owner;xv. a re-statement of the needs and priorities of the incident owner;xvi. the potential

44、for storage on-site of contents from the affected area, i.e.:upstairs, when the ground floor is water damaged;xvii.any pre-existing defects or disrepair affecting the properties structural orfunctional integrity;xviii.any health and safety issues that might need to be taken into account;xix. any kno

45、wn action taken by other parties that could impact on the damagemanagement activity.The DMP should take steps to resolve any conflicting or contradictoryinformation supplied by the different parties.NOTE 4 Often a situation is unfolding at this time and so more information canbecome available over q

46、uite short periods of time. Its important to recognize thisdynamic element and be alert to these changes and be prepared for updates. It is atthis point that good communication is established to both reassure all relevantparties, and to ensure collaboration between all involved parties.Once all of t

47、he required information has been gathered and considered anappropriate initial response plan should be formulated and recorded. Theplanned response should be confirmed with the incident owner and, if found tobe acceptable, an appointment should be made for the initial site visit.3.5 Interface with B

48、CPFor commercial and public properties, once the DMP has established that a BCPis in place contact should be made with the BCP plan owner at the earliestopportunity. A copy of the relevant part pertaining to initial response damagemanagement operations and recovery objectives, as well as business im

49、pacts,business priority activities and maximum acceptable outage should be reviewedand then discussed with the BCP plan owner. All actions to be taken should bein close collaboration with the BCP plan owner. It would be assumed that thiscollaboration would continue throughout the project when a BCP plan is inplace.NOTE See Annex B for business continuity and commercial property considerations.BRITISH STANDARD BS 12999:2015 The British Standards Institution 2015 7In incidents affecting commercial property, if no BCP is available the DMP shouldconsider using bu