1、BSI Standards PublicationBS 7984-1:2016Keyholding and responseservicesPart 1: General recommendationsfor keyholding and response servicesPublishing and copyright informationThe BSI copyright notice displayed in this document indicates when the documentwas last issued. The British Standards Instituti
2、on 2016Published by BSI Standards Limited 2016ISBN 978 0 580 90401 1ICS 13.310The following BSI references relate to the work on this document:Committee reference GW/3Draft for comment 15/30324695 DCPublication historyFirst published September 2001Second edition September 2008Third (present) edition
3、 April 2016Amendments issued since publicationDate Text affectedBS 7984-1:2016 BRITISH STANDARDContentsForeword iiIntroduction 11 Scope 12 Normative references 23 Terms and definitions 24 The organization and documented information 35 Premises 56 Personnel 67 Service provision 138 Key management 17B
4、ibliography 19Summary of pagesThis document comprises a front cover, an inside front cover, pages i to iv,pages 1 to 20, an inside back cover and a back cover.BRITISH STANDARD BS 7984-1:2016 The British Standards Institution 2016 iForewordPublishing informationThis part of BS 7984 is published by BS
5、I Standards Limited, under licence fromThe British Standards Institution, and came into effect on 30 April 2016. It wasprepared by Technical Committee GW/3, Private security management andservices. A list of organizations represented on this committee can be obtainedon request to its secretary.Super
6、sessionThis part of BS 7984 supersedes BS 7984:2008, which is withdrawn.Information about this documentThis is a full revision of the standard and introduces the following principalchanges: the text has been modified to take account of the creation of BS 7984-2; the standard has been harmonized, whe
7、re possible, with other servicestandards such as BS 7984-2, BS 7958 and BS 7499; greater flexibility is provided as to how an organization operates in thissecurity sector, i.e. two distinct methods of secure facility and therecommendations for a response centre if provided by the organization(could
8、be a contracted service by another provider); and keyholder response officer training has been aligned to the recentlypublished NOSs (National Occupational Standards) in this sector.Attention is drawn to the Private Security Industry Act 2001 1, which containsprovisions for regulating the private se
9、curity industry, including securityguarding and keyholding. A person falling within the definition of providingsecurity industry services under the Private Security Industry Act 2001 1 isrequired to be licensed in accordance with that Act.Use of this documentAs a code of practice, this part of BS 79
10、84 takes the form of guidance andrecommendations. It should not be quoted as if it were a specification andparticular care should be taken to ensure that claims of compliance are notmisleading.Any user claiming compliance with this part of BS 7984 is expected to be able tojustify any course of actio
11、n that deviates from its recommendations.It has been assumed in the preparation of this part of BS 7984 that theexecution of its provisions will be entrusted to appropriately qualified andexperienced people, for whose use it has been produced.Presentational conventionsThe provisions of this standard
12、 are presented in roman (i.e. upright) type. Itsrecommendations are expressed in sentences in which the principal auxiliaryverb is “should”.Commentary, explanation and general informative material is presented insmaller italic type, and does not constitute a normative element.The word “should” is us
13、ed to express recommendations of this standard. Theword “may” is used in the text to express permissibility, e.g. as an alternative tothe primary recommendation of the Clause. The word “can” is used to expresspossibility, e.g. a consequence of an action or an event.BRITISH STANDARDBS 7984-1:2016ii T
14、he British Standards Institution 2016Notes and commentaries are provided throughout the text of this standard.Notes give references and additional information that are important but do notform part of the recommendations. Commentaries give background information.Contractual and legal considerationsT
15、his publication does not purport to include all the necessary provisions of acontract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunity from legalobligations.BRITISH STANDARD BS 7984-1:2016 The British Standards Institution 2016 iiiBRITISH S
16、TANDARDBS 7984-1:2016This page deliberately left blankiv The British Standards Institution 2016IntroductionThis British Standard gives recommendations for keyholding and responseservices. It details the manner in which an organization manages the serviceprovision of keyholding and how it should resp
17、ond to an event. In addition tokey management, it further details what is expected of a response centre andvehicles used for the storage of keys.Elements of keyholding are also contained in BS 7499; however,BS 7499:2013, 5.4.2.2 clearly states that where an operational vehicle is requiredfor keyhold
18、ing and alarm response, the response is to be carried out inaccordance with BS 7984.NOTE BS 7984-2 covers response services provided by lone workers.This British Standard is intended to be used in conjunction with the NationalOccupational Standards for responding to keyholding attendance requests an
19、dcovers the following activities:a) response to keyholding attendance requests;b) attendance at sites in response to keyholding attendance requests;c) locating causes of security and safety alarms;d) making premises secure and complete keyholding attendance;e) preserving potential evidence of securi
20、ty breaches;f) dealing with conflict when making keyholding attendances; andg) carrying out site inspections to support keyholding activities.Although this British Standard is aimed at organizations that provide keyholdingand response services on a contracted basis, its provisions and guidelines cou
21、ldbe equally applicable to those companies operating an in-house serviceprovision.1 ScopeThis British Standard gives recommendations for the management, staffing andoperation of an organization providing keyholding and response services orkeyholding response services and mobile patrols as a shared s
22、ervice on acontracted basis.This British Standard does not apply to lone worker response services, static siteguarding and mobile patrol services.NOTE Recommendations for lone worker response services are given in BS 7984-2.Recommendations for static site guarding and mobile patrol services are give
23、n inBS 7499.This British Standard assists procurers of keyholding and response services suchas security companies and agencies, building management companies, localauthorities and those promoting compliance.BRITISH STANDARD BS 7984-1:2016 The British Standards Institution 2016 12 Normative reference
24、sThe following referenced documents are indispensable for the application ofthis document. For dated references, only the edition cited applies. For undatedreferences, the latest edition of the referenced document (including anyamendments) applies.BS 7858, Security screening of individuals employed
25、in a security environment Code of practicePD 6662:2010, Scheme for the application of European standards for intrusionand hold-up alarm systems3 Terms and definitionsFor the purposes of this British Standard, the following terms and definitionsapply.3.1 assignment instructionsoperational document de
26、tailing specific contractual dutiesNOTE The document can be either a hard copy or an electronic copy.3.2 check callroutine communication to verify the location and status of a keyholdingresponse officer on an assignment3.3 controllerperson designated to manage, control and report on keyholding and r
27、esponseservices3.4 customerindividual or body retaining the services of the organization3.5 eventincident requiring entry or attendance at a customers location as determined bycontractual requirements3.6 keyholdingservice whereby the organization holds keys to a customers premises and/orequipment fo
28、r use as agreed in the contractNOTE Keyholding might involve dual key systems. One key is held by the customerand another (different) key to the same premises or equipment is held by theorganization. Both keys would be required to gain access to the premises or tooperate the equipment.3.7 keyholding
29、 responseservice whereby the organization holding keys to a customers premises attendsin response to a request3.8 keyholding response officertrained person who attends a location (as determined by contractualrequirements) in response to an event and, when required, provides guardingservicesNOTE Atte
30、ntion is drawn to the Private Security Industry Act 2001 1 and the needfor private contractors to hold the appropriate licence to undertake designatedactivities.BRITISH STANDARDBS 7984-1:20162 The British Standards Institution 20163.9 key(s)physical instrument or data allowing authorized access to a
31、 customers premises3.10 organizationsole or main provider of keyholding and response services to a particularcustomer3.11 principalowner, partner, board director or other top executive in the private sector, or anexecutive officer in the public sector or a not-for-profit organization3.12 response ce
32、ntresecure location from which a controller operates3.13 secure facilityplace in which keys and/or assignment instructions are stored and from whichthey are provided in responding to an eventNOTE See 5.2 for further information.3.14 subcontractall, or part, of a contract assigned to another service
33、provider, where thesubcontracted services provider is responsible for service delivery including thesupply and management of their employees in fulfilment of the subcontract3.15 subcontracted serviceprovision of services on behalf of a principal contractor3.16 subcontracted services providerself-emp
34、loyed individual or a company that is contracted to provide servicedelivery on behalf of the principal contractorNOTE The principal contractor is ultimately responsible and accountable for servicedelivery to the customer.3.17 supplierindividual or company (and the persons employed, including all lev
35、els ofsubcontractor, by that individual or company) that supplies the organizationwith equipment, material and/or labour which is used in providing the service tothe customer4 The organization and documented information4.1 StructureThe organization should have a clearly defined management structure
36、showingcontrol and accountability at each level of operation.Details of the ownership of the organization should be established and theprincipals curricula vitae made available. Any unspent criminal convictions orundischarged bankruptcy of a principal or director should be disclosed onrequest.NOTE 1
37、 Attention is drawn to the Rehabilitation of Offenders Act 1974 2, whoseprovisions govern such disclosure.NOTE 2 Attention is drawn to the Data Protection Act 1998 3 and the rights of anindividual regarding access to information about their convictions and cautions.The organization should operate a
38、documented complaints management system.NOTE 3 Guidance is given in BS ISO 10002.BRITISH STANDARD BS 7984-1:2016 The British Standards Institution 2016 34.2 FinancesThe organization should be able to present two years annual trading accounts,certified by an accountant, except if it is starting as a
39、subsidiary of anestablished business, and adequate financial backing is evident, or in the case ofa new start-up business where management accounts should be made availableto show that the organization can demonstrate it has the funding available toachieve its plan for the business.The organization
40、should prepare annual accounts in accordance with applicableaccounting standards. The accounts should be certified by an accountant withcomplete details of expenditure and income. Accounts should be available forexamination on request.4.3 InsuranceThe organization should possess insurance cover comm
41、ensurate with thebusiness undertaken and the number of persons employed, including publicliability, employers liability, efficacy, loss of keys, consequential loss of keys,fidelity guarantee, professional indemnity, wrongful arrest and vehicleinsurance.NOTE The following insurance cover could also b
42、e considered: legal expenses,directors and officers liability.4.4 Documented informationSeparate records (hardcopy or electronic) should be maintained for eachcustomer, employee and supplier.The records should be held in a secure manner, but should be easily accessible toauthorized persons who have
43、been screened (see 6.1.2).NOTE 1 Attention is drawn to the Data Protection Act 1998 3.Amended and/or updated records should be identifiable by date and clearlydistinguishable from previous versions.Information stored in an electronic retrieval system should be regularlybacked-up. The back-up copies
44、should be stored separately.NOTE 2 Further information on the management of electronic data can be foundin BS ISO/IEC 27001 and BS ISO/IEC 27002. Guidance on the storage of electronicmedia can be found in PD 5454.Archived records should be clearly indexed.All records concerning a contract should be
45、maintained for at least 12 monthsafter termination of the contract. Such records should include:a) all issues of assignment instructions;b) key registers and incident reports;c) details of persons deployed to the assignment;d) training records;e) rosters; andf) risk assessments.An employees basic re
46、cords (as detailed in BS 7858) should be kept for atleast seven years after the cessation of their employment.NOTE 3 Minimum periods for retention of records can be reviewed if applicable forparticular purposes, especially with regard to potential liabilities for civil action.BRITISH STANDARDBS 7984
47、-1:20164 The British Standards Institution 20164.5 Subcontracted servicesThe organization should obtain the customers agreement regarding conditionsfor the use of subcontracted service providers for undertaking the duties ofkeyholding response officers and controllers.The subcontracted services prov
48、ider should also follow the recommendationsgiven in this British Standard. The organization should satisfy itself that theserecommendations have been followed. There should be documented evidencethat due diligence has been carried out.5 Premises5.1 GeneralThe organization should have an administrati
49、ve office(s) and/or operationalcentre(s) where documented information (e.g. records, certificates,correspondence and files) necessary for conducting business transactions shouldbe kept in a secure manner. The location of documented information, both localand centralized, should be clearly defined by the organization.5.2 Secure facilityA secure facility should be one of the following.a) A soundly constructed building, protected by a remotely monitored intruderalarm conforming to PD 6662:2010, grade 3, containing a dedicated room orlockabl
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