BS 8484-2016 Provision of lone worker services Code of Practice《单独工人服务的规定 实施规范》.pdf

1、BS 8484:2016Provision of lone workerservices Code of practiceBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06Publishing and copyright informationThe BSI copyright notice displayed in this document indicates when the documentwas last issued. The British Standards Inst

2、itution 2016Published by BSI Standards Limited 2016ISBN 978 0 580 90069 3ICS 13.310The following BSI references relate to the work on this document:Committee reference GW/3Draft for comment 16/30322701 DCPublication historyFirst published September 2009Second edition, September 2011Third (present) e

3、dition, August 2016Amendments issued since publicationDate Text affectedBS 8484:2016 BRITISH STANDARDContentsForeword ii0 Introduction 11 Scope 32 Normative references 33 Terms, definitions and abbreviated terms 34 Supplier recommendations 65 Lone worker device (LWD) or lone worker application (LWA)

4、 106 Training and support 137 Alarm receiving centre (ARC) 158 Response services 20AnnexesAnnex A (informative) Typical lone worker activation process 21Bibliography 23List of figuresFigure 1 Overview of lone worker protection including a lone workerservice 2Figure A.1 Typical lone worker incident m

5、anagement process 22List of tablesTable1Target ARC response times from receipt of activation message/call 15Table 2 Monthly lone worker alarm statistics 20Table 3 Monthly summary of verified alarms 20Summary of pagesThis document comprises a front cover, an inside front cover, pages i to iv,pages 1

6、to 24, an inside back cover and a back cover.BRITISH STANDARD BS 8484:2016 The British Standards Institution 2016 iForewordPublishing informationThis British Standard is published by BSI Standards Limited, under licence fromThe British Standards Institution, and came into effect on 31 August 2016. I

7、t wasprepared by Subcommittee GW/3/-/12, Protection of lone workers, under theauthority of Technical Committee GW/3, Private Security Management BS 8591; BS 5979:2007.As a result of the publication of the BS EN 50518 series, BS 5979:2007 waswithdrawn, but suppliers may wish to continue using ARCs wh

8、ich conform toBS 5979:2007.Information about this documentThis is a full revision of BS 8484, and introduces the following principal changes:a) revised definitions;b) revised structure including:1) customer considerations for the supplier; and2) information on management and training;c) an improved

9、self-certification process for lone worker devices and loneworker applications which puts the responsibility for effectiveself-certification onto the supplier; andd) allowance for the emergence of safety applications for mobilecommunication devices.This British Standard remains a service standard en

10、abled by the integration of avariety of existing technologies.An employers duty of care extends to wherever an employee might be calledupon to perform their duties. This British Standard applies both within the UKand outside of the UK.This British Standard applies to lone worker devices, lone worker

11、 applications,and all of the supporting monitoring and customer support services. This BritishStandard also acknowledges that these are part of an overall lone workerprotection strategy.It is increasingly common for customers to integrate lone worker services withtheir health and safety, security or

12、 governance, risk management andcompliance (GRC) policies to mitigate risk to their organization and to theirlone-working staff. Compliance with this British Standard promotes the mosteffective use of resources while maintaining a good level of support for loneworkers.BRITISH STANDARDBS 8484:2016ii

13、The British Standards Institution 2016This British Standard aims to ensure only verified alarms are passed to theresponse services.Use of this documentAs a code of practice, this British Standard takes the form of guidance andrecommendations. It should not be quoted as if it were a specification and

14、particular care should be taken to ensure that claims of compliance are notmisleading.Any user claiming compliance with this British Standard is expected to be able tojustify any course of action that deviates from its recommendations.Presentational conventionsThe provisions of this standard are pre

15、sented in roman (i.e. upright) type. Itsrecommendations are expressed in sentences in which the principal auxiliaryverb is “should”.Commentary, explanation and general informative material is presented insmaller italic type, and does not constitute a normative element.The word “should” is used to ex

16、press recommendations of this standard. Theword “may” is used in the text to express permissibility, e.g. as an alternative tothe primary recommendation of the Clause. The word “can” is used to expresspossibility, e.g. a consequence of an action or an event.Notes and commentaries are provided throug

17、hout the text of this standard.Notes give references and additional information that are important but do notform part of the recommendations. Commentaries give background information.Contractual and legal considerationsThis publication does not purport to include all the necessary provisions of aco

18、ntract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunity from legalobligations.In particular, attention is drawn to the following:a) The Corporate Manslaughter and Corporate Homicide Act 2007 1b) The National Police Chiefs Council (NPCC), Se

19、curity Systems Policy,Appendix V1)2c) INDG 73, Working Alone Health and safety guidance on the risks of loneworking 3d) The Rehabilitation of Offenders Act 1974 4e) The Data Protection Act 1998 5f) The Health and Safety at Work etc Act 1974 6g) The Telecommunications Act 2003 71)Police Scotland Secu

20、rity Systems Policy is currently being reviewed.BRITISH STANDARD BS 8484:2016 The British Standards Institution 2016 iiiBRITISH STANDARDBS 8484:2016This page deliberately left blankiv The British Standards Institution 20160 Introduction0.1 GeneralThis British Standard provides recommendations for lo

21、ne worker services (LWSs)for customers who have identified a level of risk to their lone workers (LWs).This British Standard recognizes two broad categories of risk that affect LWs:environmental risk (see 3.1.6); and people risk (see 3.1.14).0.2 Overview of lone worker protectionConsidering employee

22、 safety and security at a strategic level leads to a cultureof safety at work at the operational level. LW protection might be aconsideration for both safety and security strategies. It contributes to theorganizations governance, management of risk and compliance with bothcompany policies and legal

23、obligations.NOTE 1 Attention is drawn to The Corporate Manslaughter and CorporateHomicide Act 2007 1.Matters for consideration in LW employee protection strategies can include:a) how to establish a culture of safety so that employee protection becomes anintegral part of daily operational activities;

24、b) assessing risk, both anticipated risk and dynamic risk; andc) creating and reviewing LW protection policy, including managementresponsibilities.A policy can include:1) establishing which employees are LWs, either occasionally or for themajority of their employment;2) conferring with LWs; and3) de

25、vising appropriate procedures to protect employees when they are awayfrom direct supervision.These procedures are directed towards:i) avoiding incidents (dynamic risk assessments);ii) managing incidents;iii) calling for help when necessary;iv) training; andv) management of LWs.Implementing such proc

26、edures results in embedding LW safety in anorganizations operations.NOTE 2 Figure 1 gives an overview of the process of protecting LW employeeswhere control measures include an LWS. Part A shows how an organizations LWpolicy can be developed and part B shows the contribution of the LWS.BRITISH STAND

27、ARD BS 8484:2016 The British Standards Institution 2016 1Figure 1 Overview of lone worker protection including a lone worker serviceThe supplier provides management information to the customer to aidcompliance with the customers LW policy. Recommendations are given inClause 6.A lone work device (LWD

28、)/lone worker application (LWA) encourages and formspart of an LW dynamic risk assessment. In the event of an incident, it enablesthe LW to transmit their identity and location easily and discreetly in order torequest assistance when they feel threatened or at risk. Recommendations aregiven in Claus

29、e 5 and Clause 6.Recommendations for training for the customer, LW and suppliers employees, aswell as recommendations for training for the alarm receiving centre (ARC)operators are given in Clause 6.ARCs establish and verify the severity and nature of the incident and pass on allrelevant information

30、 to the appropriate response services. Recommendations aregiven in Clause 7.The types of response available are shown in Clause 8.The lone worker alarm activation process is shown in Annex A.If a customer decides that a police response is required to form part of the LWS,customers can consult the re

31、quirements from police forces in England, Walesand Northern Ireland, which can be found in Appendix V of the Police Responseto Security Systems Policy 2.BRITISH STANDARDBS 8484:20162 The British Standards Institution 20161 ScopeThis British Standard gives recommendations for providing for the safety

32、 andsecurity of lone working employees where the customers risk profile identifiesthe need for an LWS.This British Standard gives recommendations on the provision of LWSs to helpcontrol and manage identified LW risks. Such services consist of an LWD and/oran LWA, monitoring, training, management inf

33、ormation and response options.This British Standard also gives recommendations for the response serviceincluding:a) minimizing their receipt of false alarms; andb) ensuring that low level genuine incidents that do not require an immediatemanned response are treated accordingly.This British Standard

34、provides a customer with recommendations and abenchmark when seeking a solution to reduce and/or eliminate the risk to staffoperating away from the ability of colleagues to provide direct assistance. Insuch circumstances, an LWS solution provides a proportional response from theemergency services.Th

35、is British Standard is applicable to both suppliers and customers procuringLWSs.NOTE See Figure 1 for an example of how an LWS fits into an LW policy.2 Normative referencesThe following documents, in whole or in part, are normatively referenced in thisdocument and are indispensable for its applicati

36、on. For dated references, onlythe edition cited applies. For undated references, the latest edition of thereferenced document (including any amendments) applies.BS 7858, Security screening of individuals employed in a security environment Code of practiceBS 7984-2, Keyholding and response services P

37、art 2: Lone worker responseservices Code of practiceBS 8591, Remote centres receiving signals from alarm systems Code of practiceBS EN 50518 (all parts), Monitoring and alarm receiving centreBS ISO/IEC 27001, Information technology Security techniques Informationsecurity management systems Requireme

38、nts3 Terms, definitions and abbreviated termsFor the purposes of this British Standard, the following terms, definitions andabbreviations apply.3.1 Terms and definitions3.1.1 accurate locationarea of space typically to within 10 m of the LWD/LWA, in the horizontal andvertical planeNOTE For example,

39、this might be a satellite location and/or a pre-activationmessage providing location information within a multi-storey building.BRITISH STANDARD BS 8484:2016 The British Standards Institution 2016 33.1.2 activationoperation of an LWD/LWA resulting in the generation of an activationmessage/call3.1.3

40、alarm receiving centre (ARC)continuously manned remote centre which receives activation messages/calls andengages in communications with LWs and response servicesNOTE See Clause 7 for further information on ARCs.3.1.4 customerorganization, employer and/or individual who contracts for the provision o

41、fLWSsNOTE A customer who subcontracts LWD/LWAs, monitoring and/or responseseparately to provide the LWS for its own LWs takes on the role of supplier asdefined in 3.1.18.3.1.5 dynamic risk assessmentcontinuous process of identifying hazards, assessing risk, taking action toeliminate or reduce risk3.

42、1.6 environmental riskrisks to the LW from hazards in their work environment which could have anadverse effect on their safetyNOTE This includes natural disasters, working with hazardous materials, working atheights, working with electricity, etc.3.1.7 escalation instructionsdocumented instructions

43、from the customer or individual which are available tothe operator on receipt of an activation message/call and give details concerninguse of response services3.1.8 incident datainformation containing the date/time of the incident occurring, the reason,associated accurate location, incident log, aud

44、io (or other evidentialinformation) and any resolution to the incident3.1.9 lone worker (LW)individual who work by themselves, without close or direct supervisionNOTE 1 Examples of other terms used within the industry for LW include mobileworker or remote worker.NOTE 2 Guidance on controlling the ri

45、sks of solitary work is given in HSE guidancedocument, INDG 73 3.3.1.10 lone worker application (LWA)dedicated application (software) running on a non-dedicated device(s) able totransmit an activation message/call and to provide communicationsNOTE For example, a non-dedicated device can be a mobile

46、device or satellitephone.3.1.11 lone worker device (LWD)dedicated electronic device, able to transmit an activation message/call and toprovide communications3.1.12 lone worker service (LWS)combination of an LWD/LWA, monitoring, training and managementinformation provided by a supplier to a customer,

47、 enabling a response to anLWs activation message/callBRITISH STANDARDBS 8484:20164 The British Standards Institution 20163.1.13 operatorindividual in an ARC who verifies and takes action on receipt of activationmessages/calls3.1.14 people riskrisk to the LW from unwanted actions of othersNOTE The fo

48、llowing events can generate incidents which might fall into one ormore of the following categories: verbal abuse, assault, medical emergency,incapacitation alarm (this is sometimes referred to as man-down or fall-down), aloneand unsafe, user false alert, alcohol or drug related, and/or use of weapon

49、s.3.1.15 points of contactpersons to be contacted both for gaining further information andcommunicating alarm detailsNOTE For example, a manager, colleague or family member.3.1.16 pre-activation message/callinformation sent from an LWD/LWA to an ARC providing the operator withdetails about planned LW location, identity, nature of the task and any potentialrisk applicable at that point in timeNOTE 1 Collectively, these details might result from an LWs dynamic riskassessment.NOTE 2 Examples of other term