BS 8522-2009 Furniture removal activities - Commercial moving services《家具搬运作业 商业搬运服务》.pdf

1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI British StandardsWB9423_BSI_StandardColCov_noK_AW:BSI FRONT COVERS 5/9/08 12:55 Page 1Furniture removal activities Commercial moving servicesBS 8522:2009BS 8522:2009 BRITISH STANDARDPublishing and co

2、pyright informationThe BSI copyright notice displayed in this document indicates when the document was last issued. BSI 2009 ISBN 978 0 580 64011 7ICS 03.080.30; 03.220.20The following BSI references relate to the work on this standard: Committee reference SVS/7/2 Drafts for comment 09/3018666 DC an

3、d 09/30186668 DCPublication historyFirst published June 2009Amendments issued since publicationDate Text affected BRITISH STANDARD BSI 2009 iBS 8522:2009ContentsForeword ii1 Scope 12 Terms and definitions 13 General 24 Initial contact and preliminary information 25 Provision of the commercial moving

4、 service 46 Monitoring of the commercial moving service 87 Quality management 88 Claims of compliance 11Bibliography 12Summary of pagesThis document comprises a front cover, an inside front cover, pages i to ii, pages 1 to 12, an inside back cover and a back cover.BS 8522:2009ii BSI 2009BRITISH STAN

5、DARDForewordPublishing informationThis British Standard is published by BSI and came into effect on 30 June 2009. It was prepared by Subcommittee SVS/7/2, Furniture removals services, under the authority of Technical Committee SVS/7, Property services. A list of organizations represented on this com

6、mittee can be obtained on request to its secretary.Relationship with other publicationsThis British Standard is based on PAS 126-1:2008 and PAS 126-2:2008, both of which are withdrawn.It is intended to establish a minimum level of service and performance in organizations dealing with the moving of o

7、ffice or business equipment, furniture and goods as a service to commercial entities and other organizations.It is separate from, but related to, the following standards covering furniture removal and storage services for private individuals: BS EN 12522-1, Furniture removal activities Furniture rem

8、oval for private individuals Part 1: Service specification; BS EN 12522-2, Furniture removal activities Furniture removal for private individuals Part 2: Provision of service; BS EN 14873-1, Furniture removal activities Storage of furniture and personal effects for private individuals Part 1: Specif

9、ication for storage facility and related storage provision; BS EN 14873-2, Furniture removal activities Storage of furniture and personal effects for private individuals Part 2: Provision of the service.Use of this documentIt has been assumed in the preparation of this British Standard that the exec

10、ution of its provisions will be entrusted to appropriately qualified and experienced people, for whose use it has been produced.Presentational conventionsThe provisions of this standard are presented in roman (i.e. upright) type. Its requirements are expressed in sentences in which the principal aux

11、iliary verb is “shall”.Commentary, explanation and general informative material is presented in smaller italic type, and does not constitute a normative element.Contractual and legal considerationsThis publication does not purport to include all the necessary provisions of a contract. Users are resp

12、onsible for its correct application.Compliance with a British Standard cannot confer immunity from legal obligations.BRITISH STANDARD BSI 2009 1BS 8522:20091 ScopeThis British Standard specifies requirements for a commercial moving service. It specifies requirements for:a) defining the scope of the

13、commercial moving service, obtaining preliminary information and supplying quotations; b) undertaking the commercial moving service;c) monitoring the commercial moving service.It is applicable to all forms of such service whatever the means of transport and handling or the type of property being mov

14、ed, and whatever the type of customer organization, e.g. office-based, industrial/manufacturing, private or public sectors. 2 Terms and definitionsFor the purposes of this British Standard, the following terms and definitions apply.2.1 commercial moving contractquotation accepted by the customer and

15、 supplemented by the customers specification 2.2 commercial moving servicemoving of office or business equipment, furniture, goods and assets which are subject to the commercial moving contract 2.3 deliveryunpacking, re-assembly and putting in place according to the instructions given to the service

16、 provider and in accordance with the commercial moving contract and job sheet2.4 handlingdismantling, packing, carrying, moving, loading, stowing, transporting, where required, and unloading in accordance with the commercial moving contract2.5 job sheet (instructions and work completion declarations

17、)document, drawn up in several copies, which includes instructions relative to the commercial moving service and which allows its follow-upNOTE The job sheet is also known as a job ticket, crew sheet, work order, docket, job instructions, waybill, etc.2.6 loss and/or damage insuranceinsurance cover

18、arranged as an option by the service provider to cover the customers property against loss and/or damage during the course of the commercial moving operations2.7 pre-move surveyvisit by a service provider representative to the customers premises to assess the service to be performed and to gather th

19、e information required for submitting a proposal2.8 propertyoffice or business equipment, furniture, goods and assets2.9 quotationwritten proposal of the commercial moving service and offer priceBS 8522:20092 BSI 2009BRITISH STANDARD2.10 supervisorperson responsible for managing the removal process

20、on siteNOTE The supervisor might also be known as the foreman, charge hand, team leader or project manager.3 GeneralCOMMENTARY ON CLAUSE 3The provision of a generally acceptable, customer-oriented commercial moving service requires the detailed gathering and timely supply of accurate and relevant in

21、formation and the application of human and technical skills and means, at each of the following three phases: preparation/presentation of preliminary information (see Clause 4); provision of the commercial moving service (see Clause 5); monitoring of the commercial moving service (see Clause 6).The

22、service provider shall ensure that all administrative, commercial and operational personnel involved in the three phases of the performance of the commercial moving service (see commentary) are acquainted with this British Standard and how to meet its requirements.4 Initial contact and preliminary i

23、nformation4.1 General4.1.1 The service provider shall seek to obtain from the customer all information required in order to carry out the commercial moving service in accordance with the service providers established procedures. This shall include information relating to: a) the core service (see 4.

24、2);b) any additional optional services (see 4.3).NOTE Obtaining all information required in order to carry out the service in accordance with the service providers established procedures might involve contact with other parties, such as landlord and statutory authorities.4.1.2 The customer shall be

25、advised of the need for all relevant information to be provided.4.1.3 Initial contact with the customer and the assessment of the work to be undertaken shall be carried out by competent personnel of the service provider.NOTE The personnel dealing with the initial contact should have a professional a

26、ttitude. The competence of the personnel should include the ability to gain the confidence of the customer and the sales and technical skills acquired through training and practical experience. See also 5.2 and 7.5.4.2 Core serviceThe service provider shall seek to obtain any and all information rel

27、ating to the collection and delivery addresses, which could affect the physical performance of the move.NOTE The service provider should undertake a pre-move survey of the premises and the property to be moved. The survey can be carried out either directly or through another service provider operati

28、ng to this British Standard.BRITISH STANDARD BSI 2009 3BS 8522:20094.3 Optional servicesThe service provider shall determine whether any additional optional services are to be provided as part of the commercial moving service. The service provider shall be capable of providing any of the following o

29、ptional services:a) pre-move survey;b) loss and/or damage insurance;c) building protection;d) IT equipment relocation;e) removal of fixtures and fittings;f) packing of fragile and/or non fragile objects;g) packing and unpacking of sequential material, e.g. files, books;h) dismantling and reassemblin

30、g of knock-down or unit furniture;i) supply of packing materials in advance; j) additional handling operations within the premises;k) special packing and handling of high value objects, identified by the customer;l) special handling of large and/or heavy objects;m) preparation of an itemized packing

31、 list; n) “export” type packing;o) clearance and disposal services;p) supply of labels for identification and location of items;q) storage of items and associated handling, retrieval and re-delivery services;r) supply of crates for the stowing, carriage and delivery of small items.4.4 QuotationsWher

32、e a written quotation is required by the customer, it shall incorporate:a) the date of drawing up the quotation; b) the contact details of the service provider;c) the name and address of the customer;d) the contact details for the customers representative(s);e) if known, the planned carrying out per

33、iod or dates; f) the collection and delivery addresses;g) the detail of the services to be provided including any special or optional services that the customer might choose to select;h) responses to any tender documents or the customers specification;i) the procedures by which the customer may make

34、 specific observations;j) the procedures for making complaints and/or claims;k) the terms of insurance and/or the liability of the commercial moving contract;l) the cost of the services offered;BS 8522:20094 BSI 2009BRITISH STANDARDm) the terms of payment; n) the terms and conditions of the commerci

35、al moving contract;o) the agreement as to whether the customer or the service provider is responsible for arrangement and payment of ancillary services, such as parking fees;p) any special measures to be taken with regard to health, safety and security.5 Provision of the commercial moving service5.1

36、 Job sheet5.1.1 A job sheet shall be drawn up for the commercial moving service and shall contain the following:a) the name, address and contact details of the service provider;b) the name and address of the customer;c) the place(s) of collection and place(s) of delivery;d) the contact details of th

37、e customers representative(s) at the place of collection and the place of delivery;e) risk assessment information;f) the availability and details of access and parking arrangements, lifts and loading/unloading docks at the places of collection and delivery;g) the identification mark(s) of the vehicl

38、e(s) or container(s) being used;h) any specific security arrangements;i) a description of the property to be moved;j) the time schedule for the collection and delivery operations;k) the procedures for making complaints and/or claims;l) a delivery sheet;m) a work completion declaration for signing.5.

39、1.2 A copy of the job sheet shall be provided to:a) the customer or the customers representative upon completion of each phase or shift;b) the operational personnel, or, where the occasion arises, a third party entrusted with carrying out the commercial moving operations. 5.1.3 The job sheet shall b

40、e used by the operational personnel at each execution phase of the service.5.1.4 On completion of the service, the job sheets delivery sheet and work completion declaration shall be signed by both the customer and the service provider to confirm completion of the agreed services.NOTE The job sheet h

41、as a triple function as follows.a) The receipt given by the customer provides proof of the completion of the phase or shift.BRITISH STANDARD BSI 2009 5BS 8522:2009b) It allows the customer to record any exceptions or reservations upon delivery and to notify the existence of any loss or damage. At th

42、e same time, this document allows the service providers representative to make written observations concerning the customers comments.c) It includes information required for making a claim or for lodging a complaint.5.2 Operational personnelCOMMENTARY ON 5.2The service provider should ensure that th

43、e professional personnel engaged to carry out the commercial moving service have, in addition to the necessary technical skills, the following qualities: punctuality; courtesy; good presentation.5.2.1 All supervisors shall:a) be employed on a full-time contract;b) have regular relevant training;c) b

44、e responsible for the commercial moving team;d) be fully acquainted with the general and special conditions of the commercial moving contract and ensure that the service rendered complies with the specifications agreed upon; e) ensure that the commercial moving operations are conducted in safety.5.2

45、.2 Each commercial moving team shall comprise, at least for half of the number, operational personnel who have completed a recognized training course in commercial moving or who possess at least one years relevant practical experience.NOTE A recognized training course is, for example, one offered by

46、 a relevant trade association.5.2.3 Mechanized lifting and handling equipment shall only be operated by operational personnel who have been trained in its use.5.3 Technical means5.3.1 Packing materials5.3.1.1 The service provider shall be capable of providing suitable packing materials to protect th

47、eir contents (the property) from damage during handling and delivery.5.3.1.2 The packing materials utilized for the service shall be: a) sufficient in quantity;b) clean.NOTE Shape, size, strength and durability are factors that should be taken into account when selecting packing materials for proper

48、ty.BS 8522:20096 BSI 2009BRITISH STANDARD5.3.2 Other materials and equipmentThe service provider shall make the following available for use as specified or required by the commercial moving contract agreed with the customer:a) adhesive tape, labels, air bubble film, padded paper wrapping, clean whit

49、e paper and a selection of cartons suitable for the protection of the property to be moved;b) toolboxes and tools, roll cages, trolleys, hand-trucks, skates and plastic crates appropriate to the nature and quantity of the property to be moved;c) handling equipment appropriate to the circumstances of the operation, e.g. powered stair-climbers, external elevators, cranes and heavy lifting gear.NOTE 1 This list is not exhaustive.NOTE 2 Attention is drawn to legislation on the requirements for the design and manufacture of equ