1、BSI Standards PublicationBS 8591:2014Remote centres receivingsignals from alarm systems Code of practicePublishing and copyright informationThe BSI copyright notice displayed in this document indicates when the documentwas last issued. The British Standards Institution 2014Published by BSI Standards
2、 Limited 2014ISBN 978 0 580 83675 6ICS 13.320The following BSI references relate to the work on this document:Committee reference GW/1/11Draft for comment 13/30286749 DCPublication historyFirst published April 2014Amendments issued since publicationDate Text affectedBS 8591:2014 BRITISH STANDARDCont
3、entsForeword ii1 Scope 12 Normative references 13 Terms, definitions and abbreviations 24 Planning 65 Construction and facilities 76 Operation of an alarm receiving centre 147 Records 228 Contingency plan 23AnnexesAnnex A (informative) Security and technical implications of remote access toremote ce
4、ntre data systems 25Annex B (informative) Representation of the typical relationship andcommunication paths between stakeholders in alarm monitoring andresponse 27Annex C (informative) Filtering actions for fire alarm signals 28Annex D (informative) Example form of agreement for authorizing alarmrec
5、eiving centre to exercise discretion regarding the filtering out of alarminformation 30Bibliography 32List of figuresFigure B.1 Typical relationship and communication paths between stakeholdersin alarm monitoring and response 27Figure C.1 Fire response from ARC to site following receipt of a fire al
6、armsignal 28Summary of pagesThis document comprises a front cover, an inside front cover, pages i to iv,pages 1 to 34, an inside back cover and a back cover.BRITISH STANDARD BS 8591:2014 The British Standards Institution 2014 iForewordPublishing informationThis British Standard is published by BSI S
7、tandards Limited, under licence fromThe British Standards Institution, and came into effect on 30 April 2014. It wasprepared by Subcommittee GW/1/11, Remote Centres, under the authority ofTechnical Committee GW/1, Electronic security systems. A list of organizationsrepresented on this committee can
8、be obtained on request to its secretary.SupersessionTogether with BS EN 50518-1:2010, BS EN 50518-2:2010 andBS EN 50518-3:20111), this British Standard supersedes BS 5979:2007, which iswithdrawn.Relationship with other publicationsThis British Standard has been produced following the publication of
9、theBS EN 50518 series of standards, which apply to alarm signals generated fromintruder and hold-up alarm systems (Ib) by not more than six residents living together as a single household,including a household where care is provided for residents;c) by persons who do not live together as a family, b
10、ut who live inself-contained single-family flats, maisonettes or bedsits within the unit; ord) as a shared houseNOTE The definitions in c) and d) relate only to some types of house in multipleoccupation and specifically exclude hostel type accommodation, for whichBS 5839-1 is more appropriate. They
11、can, however, include houses with long-termlodgers.3.1.12 false alertsignalled alarm condition that (without having been extended to the relevantemergency service) is regarded by the ARC as cancelled, such cancellation havingbeen authorized by the customerNOTE 1 Such authorization can be either:a) o
12、n a case-by-case basis by use of suitable code words or numbers inaccordance with a defined alarm filtering routine; orb) by prior written agreement.NOTE 2 Communication whereby the customer/user causes (i) a mis-operation signalor (ii) an unset signal to be sent to the ARC affirming that the signal
13、led alarmcondition is to be filtered out and not extended to the relevant emergency serviceare examples of cancellation authorized by the customer see NOTE 1a).NOTE 3 “False alerts” are not regarded as “false alarms”. False alarms are eventsthat have not been successfully identified and filtered out
14、, and have therefore beennotified to the relevant emergency service.3.1.13 fire alarm filteringagreed procedure between the ARC and responsible or authorised person (user)at the premises whereby signalled fire alarm conditions are confirmed orcancelled as fire signalsNOTE Such filtering is not appli
15、ed to signals from fire alarm systems in residentialcare premises.3.1.14 fire resistanceability of an element of building construction, component or structure to fulfil,for a stated period of time, the required stability, fire integrity and/or thermalinsulation and/or other expected duty in a standa
16、rd fire resistance testNOTE The designation “fire resisting” given to an element implies that thiselement fulfils the requirements of the relevant standard fire test.3.1.15 fire signalsignal intended to indicate the occurrence of a fireSOURCE: BS 5839-1:2013, 3.253.1.16 hold up devicedevice which, w
17、hen manually operated, causes an alarm signal or message to begeneratedBRITISH STANDARD BS 8591:2014 The British Standards Institution 2014 3SOURCE: BS EN 50518-1:2010, 3.1.93.1.17 mis-operation signalsignal that is definitely and unambiguously identifiable at the ARC as indicatingto the ARC that th
18、e alarm system has mis-operated and therefore that the alarmsignal is to be filtered out and not extended to the relevant emergency serviceNOTE The designation of a particular type of signal as a mis-operation signal istherefore a matter for agreement between the alarm company and ARC, with theconcu
19、rrence of the customer.3.1.18 operations areathat part of an ARC concerned directly with the display of information from thealarm systems monitored by the ARC3.1.19 police responseemergency police response as defined in the ACPO and Police Scotland policiesdependent upon the type of alarm system ins
20、talled3.1.20 remote accessrestricted facility to view/edit data and/or to create new records from outsidethe shell of the remote centre3.1.21 remote centrelocation remote from the supervised premises, in which the informationconcerned with the state of one or more alarm systems is collected either f
21、orreporting (i.e. an ARC or a satellite) or for onward transmissionNOTE For the avoidance of doubt, an ATS monitoring centre as defined inBS EN 50136-1 does not come within the definition of remote centre for the purposeof this British Standard.3.1.22 residential care homehome which provides accommo
22、dation and includes nursing care, personal careor personal support, to vulnerable children or adults, but excluding hospitals,schools and sheltered housingNOTE Such premises include homes for: older people; children and young people; people with learning disabilities; people with drug and alcohol pr
23、oblems; people with mental health problems; people with physical and sensory impairment; and respite and short breaks.3.1.23 response agreementset of instructions agreed between the remote centre and the client as to theactions to be taken in the event of an alarm signal being received3.1.24 satelli
24、teremote centre, normally unmanned, in which the information concerning thestate of alarm and/or CCTV systems is collected and processed for onwardtransmission either direct or via a further satellite to an ARCNOTE 1 The junction point of a number of alarm system signalling circuits is notregarded a
25、s a satellite.BRITISH STANDARDBS 8591:20144 The British Standards Institution 2014NOTE 2 An ARC is classified as a satellite if, during periods without manning,alarms are transmitted through it to another ARC.3.1.25 setstatus of an alarm system, or part thereof, in which an alarm condition can benot
26、ified3.1.26 shellall parts of the boundary of a remote centre including walls, floors, roof orceiling and including any openings therein3.1.27 sheltered housingblock or group of dwellings, with each dwelling incorporating its own cookingand sanitary facilities, designed specifically for persons who
27、might requireassistance (e.g. elderly people) and where some form of assistance is available atall timesNOTE 1 This does not imply that assistance need be provided on the premises.NOTE 2 Sheltered housing often includes amenities common to all occupiers, suchas lounges and guest rooms.3.1.28 signall
28、ed alarm conditionstate of monitoring equipment at an ARC (or other remote location) thatindicates that a hazard and/or event or unauthorized interference has occurredat the supervised premises, or is likely to occurNOTE Once signalled at the ARC as an alarm condition, the event is regarded as asign
29、alled alarm condition even if subsequently filtered out by the ARC personnel asbeing a false alert not requiring relevant emergency service response.3.1.29 signallinginitiation of the transmission of an alarm condition from the supervised premisesto a remote location3.1.30 social alarm system (Telec
30、are)system providing 24 h facilities for alarm triggering, identification, signaltransmission, alarm reception, two-way speech communication, reassurance andassistance, for use by persons considered to be at riskSOURCE: BS EN 50134-3:2012, 3.13.1.31 supervised premisespart of a building to which pro
31、tection is afforded by an alarm system3.1.32 unsetstatus of an alarm system, or part thereof, in which an alarm condition cannotbe notified3.1.33 userperson authorized by the customer to operate an alarm system3.2 AbbreviationsFor the purposes of this British Standard, the following abbreviations ap
32、ply.ARC Alarm receiving centre.CCTV Closed circuit television.F social alarm systems (Telecare); CCTV systems not requiring police response; lone worker systems not requiring police response; vehicle tracking systems not requiring police response.b) Category II: remote centre handling signals from c
33、ategory I systems and thefollowing: CCTV systems that require police response; lone worker systems that require police response; vehicle tracking systems that require police response.NOTE See BS EN 50518 series and BS 8243 for the monitoring of I orb) routed through areas protected by automatic fire
34、 detection or an automaticfire extinguishing system.There should be a contract for 24 h emergency maintenance of alltelecommunications circuits, the failure of which would affect the monitoring ofalarm signals or the extension of alarm signals or the extension of alarmmessages to the emergency servi
35、ces.The ARC should have a minimum of two means of incoming communication forvoice and sufficient capacity to cope with peak alarm demand.Radio communication antennas should be within the shell or otherwiseduplicated and/or inaccessible and/or protected against physical attack.Personal mobile electro
36、nic devices, such as telephones, music or data storagedevices, pocket PCs and photographic equipment should not be used at oradjacent to the operators workstation.5.1.10.2 OutgoingThere should be at least two independent means for outgoing voicecommunication, which should be dedicated to alarm commu
37、nications andconfigured for outgoing calls only.There should be sufficient communication capacity to enable all operators tomake outgoing calls in respect of alarm signals without disconnecting the alarmcall requiring that assistance.In addition, for a Category II ARC, an additional radio communicat
38、iontechnology should be installed to permit external communication with apermanently manned control room or another ARC. If radio communication isnot practical or reliable, there should be an additional means for outgoing voicecommunication and configured for outgoing calls only.5.1.10.3 IncomingWhe
39、re satellites connected to an ARC rely on a public switched telephoneconnection as a communication standby, the ARC should have a minimum oftwo telephone lines with ex-directory numbers dedicated exclusively for this use.5.1.10.4 Recording equipmentThe ARC should be provided with equipment for the a
40、utomatic recording of allincoming and outgoing alarm signals, including date and time of receipt, andfor the automatic recording of all voice and data communications in and out ofthe ARC.BRITISH STANDARDBS 8591:201410 The British Standards Institution 20145.1.11 Power supplies5.1.11.1 Category I5.1.
41、11.1.1 GeneralThe public mains supply should be used as the principal source of electricalpower, although reliable alternatives can be used, and a standby power sourceshould be provided as a backup. Changeover to, or from, a standby powersupply should not cause the malfunction of equipment. Standby
42、power cablesexternal to the shell should be protected against physical and fire damage.There should be an indication in the operations area of the current source ofpower.The mains supply should be such that it is capable of providing sufficient powerfor the normal load of the ARC and for simultaneou
43、sly recharging the standbybatteries to the required capacity within 24 h.NOTE Where it can be shown that there is no loss of service delivery performancethrough transferring all monitoring functions to another alarm receiving centreduring a power outage then backup power supplies might not be requir
44、ed. i.e.transfer to take place within UPS battery period.5.1.11.1.2 Standby power suppliesA standby power supply should be of sufficient capacity for the uninterruptedoperation of all communication, signalling, monitoring, recording, essentialventilation and essential lighting equipment, including t
45、hat required for thenecessary surveillance to conform to 5.1.7, for a period of 24 h based on ademand of 1.5 times the average requirement.The standby power supply should be either:a) a standby battery with associated charging equipment (5.1.11.1.3);orb) a standby generator or generators supported b
46、y a standby battery andassociated charging equipment (5.1.11.1.4).Standby batteries and any automatic changeover equipment should be locatedwithin the ARC.5.1.11.1.3 Standby batteriesThe standby batteries should be brought into use automatically and immediatelyif the mains voltage falls below the le
47、vel required to operate the ARC. The ARCshould return to mains power operation and the standby batteries shouldrecharge automatically when the mains voltage is restored to its minimum value.Standby batteries should be electrically protected by fuses or circuit breakers.Wet cells should be located in
48、 a separate battery room with its own ventilation.Battery installations should conform to either BS 6132, BS 6133 orBS EN 50272-1 as appropriate.Where a standby generator is provided, the standby battery capacity should besufficient to power the ARC equipment for at least 4 h based on a demandof 1.5
49、 times the average requirement.Where a second standby generator is provided, the standby battery capacityshould be sufficient to provide the required power for at least 30 min based ona demand of 1.5 times the average requirement.NOTE Handling and charging batteries might involve flammable or hazardoussubstances.BRITISH STANDARD BS 8591:2014 The British Standards Institution 2014 115.1.11.1.4 Standby generatorsAny generator situated within the shell of the ARC should be separated fromthe operations areas by sound-resistant construction that wou
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