1、DRAFT FOR DEVELOPMENTDD CEN/TR 15524:2006Postal services Customer-directed information including track and trace General concepts and definitionsICS 03.240g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g53g48g44g55g5
2、5g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSIDD CEN/TR 15524:2006This Draft for Development was published under the authority of the Standards Policy and Strategy Committee on 28 February 2007 BSI 20
3、07ISBN 978 0 580 50288 0National forewordThis Draft for Development was published by BSI. It is the UK implementation of CEN/TR 15524:2006.This publication is not to be regarded as a British Standard.It is being issued in the Draft for Development series of publications and is of a provisional natur
4、e. It should be applied on this provisional basis, so that information and experience of its practical application can be obtained.Comments arising from the use of this Draft for Development are requested so that UK experience can be reported to the European organization responsible for its conversi
5、on to a European standard. A review of this publication will be initiated not later than 3 years after its publication by the European organization so that a decision can be taken on its status. Notification of the start of the review period will be made in an announcement in the appropriate issue o
6、f Update Standards.According to the replies received by the end of the review period, the responsible BSI Committee will decide whether to support the conversion into a European Standard, to extend the life of the Technical Specification or to withdraw it. Comments should be sent to the Secretary of
7、 the responsible BSI Technical Committee at British Standards House, 389 Chiswick High Road, London W4 4AL.The UK participation in its preparation was entrusted to Technical Committee SVS/4, Postal services.A list of organizations represented on SVS/4 can be obtained on request to its secretary.This
8、 publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.Amendments issued since publicationAmd. No. Date CommentsLicensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSITECHNICAL REPORTR
9、APPORT TECHNIQUETECHNISCHER BERICHTCEN/TR 15524November 2006ICS 03.240English VersionPostal services - Customer-directed information including trackand trace - General concepts and definitionsService postal - Informations oriente client incluant le suiviet la localisation - Concepts gnraux et dfinit
10、ionsPostalische Dienstleistungen - KundengesteuerteInformationen einschlielich track-and-trace - AllgemeineKonzepte und DefinitionenThis Technical Report was approved by CEN on 23 October 2006. It has been drawn up by the Technical Committee CEN/TC 331.CEN members are the national standards bodies o
11、f Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE F
12、OR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2006 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. CEN/TR 15524:2006: ELicensed Copy: Wang Bin, na, T
13、hu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI2 Contents Page Foreword4 Introduction .5 1 Scope 6 2 Terms and definitions .7 3 Symbols and Abbreviations .14 4 General concepts.14 4.1 Mail communication system domains.15 4.2 Parties, agents and their roles .16 4.2.1 Party attribute.18
14、4.2.2 Agent attribute .18 4.3 Physical objects.18 4.3.1 Mail item18 4.3.2 Mail entity .18 4.3.3 Mail receptacle .18 4.3.4 Mail aggregate19 4.3.5 Mail set19 4.3.6 Mailing submission19 4.3.7 Induction unit .19 4.4 Informational objects 20 4.4.1 Mail entity attribute20 4.4.2 Mail receptacle attribute21
15、 4.4.3 Mail set attribute 21 4.4.4 Mail set catalogue22 4.4.5 Statement of mailing submission 22 4.4.6 Induction unit .23 4.4.7 Electronically exchanged message .23 4.4.8 Observation23 4.4.9 Observation attribute 23 4.4.10 Expectation.24 4.4.11 Postal product/service 24 4.4.12 Postal product/service
16、 attribute.26 4.4.13 Event .26 4.4.14 Event attribute28 4.5 Processes .29 4.5.1 Mailer domain process29 4.5.2 Postal domain process .32 4.5.3 Recipient domain process 34 4.6 Interfaces 35 5 Customer-directed information (model of usage) 36 5.1 Observations37 5.1.1 Observation at outbound facility37
17、5.1.2 Observation at outbound facility dispatch38 5.1.3 Observation at inbound facility entry 38 5.1.4 Observation at inbound facility processing38 5.1.5 Observation at customs39 5.1.6 Observation at delivery facility entry.40 5.1.7 Observation at delivery to recipient.40 5.2 Expectation.41 5.3 Even
18、ts .42 5.3.1 Event at outbound facility.43 CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI3 5.3.2 Event at outbound facility dispatch.44 5.3.3 Event at inbound facility entry .46 5.3.4 Event at inbound facility processing.48 5.3.5 Event at
19、 customs.49 5.3.6 Event at delivery facility entry51 5.3.7 Event at delivery to recipient .53 5.4 Track and trace 55 6 List of mail entity attributes and corresponding events .55 7 Data Constructs: Representation of Event Information70 Annex A (informative) Example of CDI application .72 Annex B (in
20、formative) Entity relationships diagram .76 Bibliography78 CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI4 Foreword This document (CEN/TR 15524:2006) has been prepared by Technical Committee CEN/TC 331 “Postal services”, the secretariat o
21、f which is held by NEN. CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI5 Introduction Widespread proliferation of electronic, internet-based data communications provides a cost-effective platform for the effective integration of a global m
22、ail communication system. The essence of such integration is an automated exchange of computerised information between mailer, postal and recipient domains. Within each of these domains there is a wealth of information that has been, or could be collected, computerised and subsequently communicated
23、to other domains enhancing the overall mail system. This information is typically information about mail entities and it allows for effective control and management of the entire mail distribution network and integration of mail communications with main business applications in postal customers IT s
24、ystems. Specifically, modern postal operators employ sophisticated mail processing machinery and supporting IT infrastructure. Computerised information describing mail entities and sets undergoing postal processing, transportation and delivery activities that already exists within postal IT systems
25、does have significant value for postal customers, both senders and recipients (and their authorised agents). The main purpose of the present technical report is to define basic concepts associated with collection and distribution of post-generated information to postal customers (framed using method
26、ology of an entity-relationship model), and to describe the content and structure of messages that can be used by posts to communicate this information to its customers using post-mailer interface. This report, however, does not describe specific messages and protocols that could be recommended for
27、communicating the collected information nor the methods of its use within sender or recipient environments. Thus, the main objective of this document is a description of a standardised method of capturing by post and enabling customers access to information within the postal environment. The basis o
28、f the method described in this report is an entityrelationship model that is widely used in the design of modern computer databases. At the heart of this model is the notion of mail entities and their attributes, the values of which can be captured at feasible and desirable locations and dates to fo
29、rm observations. Comparison of observations taken at different locations and dates naturally leads to the notion of events that are triggers for the communication of information contained in the observations to postal customers. Generalisation of the concept of observation is the concept of expectat
30、ion that provides quite a useful way to create a forecast for the future values of mail entities attributes. Together, expectations, observations and values of mail entity attributes form a basis for a formal and broad definition of the concept of postal product or service. It is expected that more
31、and more postal services will be information-rich, meaning that the main added value of such services will come from computerised information (about postal distribution process applied to mail entities) that will be made available to postal customers. The methodology described in this report is also
32、 applicable to capturing a broad class of information that is encountered in mail communication systems, for example information that is important for managing data exchanges between postal operators and between postal operators and their contractors. CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Th
33、u Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI6 1 Scope This Technical Report consists of three parts. The first part defines, describes and explains basic concepts typical to all mail communication systems such as domains, parties, agents and their role in the system, physical and inf
34、ormational objects, processes, interfaces and relationships. The first part does not cover more detailed technical aspects of the main concepts such as: detailed description of mail entities and sets, their attributes and methods of collection/capture of their values; applications describing specifi
35、c use of the information describing basic objects by mailers, postal operators and recipients; data elements, data constructs and message descriptions; communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel); me
36、ssage security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation; printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality. The second part of this Technical Report
37、 defines the concepts necessary and sufficient to describe customer-directed information that can be captured by post and made accessible to customers using post-mailer interface. This report explains and describes relationships between these concepts. This report provides a comprehensive list of ma
38、il entity attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The
39、report does not cover: applications describing the use of collected event information; messages and protocols; communication infrastructure. The third part of this report describes: list of specific events knowledge of which is valuable to postal customers (mail senders and recipients) and could be
40、made available to such customers; underlying mail entity attributes that form corresponding observations; data construct supporting practical access to information collected within postal domain about events, underlying observations and expectations, and in particular information about events, obser
41、vations and expectations that are valuable to postal customers. The Technical Report also provides an example of application that demonstrates the use of specific events and data constructs. This Technical Report makes use of XML schema in describing relevant data constructs. Actual communication me
42、ssages can be built from data constructs described in this report. However, this report does CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI7 not specify the structure of specific messages, nor does it preclude using mechanisms other than
43、XML schema to describe data constructs. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 acceptance process of verification of a mailing submission to ensure its compliance with postal/carrier regulations 2.2 address list selection process of
44、selecting a mailing address for the intended recipient of the message 2.3 agent entity involved in a mail communication process that does not have a legal status NOTE In the context of a mail communication system the major role of the agent is to capture, process, store and share information. 2.4 ag
45、ent attribute characteristic of the agent which is or can be represented by a data value 2.5 authorised third party party that is authorised by the mail originator to receive information about the mail entity for the purpose of potential dispute resolution concerning mail entity between the mail ori
46、ginator, postal operator, carrier or their agents and the recipient 2.6 bank party that facilitates payment (exchange of funds) between parties for mail entity creation, finishing, consolidation, transportation and delivery 2.7 collection (posting) process of picking up mail entities from collection
47、 boxes, postal retail facilities or the mailer domain 2.8 communication domain set of parties, agents, and processes that together play a specific functional role (such as sender, channel or recipient) in a mail communication system 2.9 consolidator party that is responsible for consolidating mail e
48、ntities from a given creator together with mail entities from other creators 2.10 consolidation contractor party responsible for consolidating mail entities received from a postal operator or a carrier together with other mail entities (possibly from another postal operator/carrier) to achieve a des
49、irable grouping of mail entities such as sortation or containerisation for transportation CEN/TR 15524:2006Licensed Copy: Wang Bin, na, Thu Apr 19 08:14:43 GMT+00:00 2007, Uncontrolled Copy, (c) BSI8 2.11 containerisation process of assembling together and putting mail entities into receptacles for transportation 2.12 creator party that is responsible for production (creation) of a mail item, a mail entity or a mail set 2.13 customs process series of activities comprising customs entry, customs examination, clearance, retention or refusal aimed at pr
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