1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationDD ISO/TS 18152:2010Ergonomics of human-systeminteraction Specificationfor the process assessment ofhuman-system issuesDD ISO/TS 18152:2010 DRAFT FOR DEVELOPMENTNational foreword
2、This Draft for Development is the UK implementation of ISO/TS 18152:2010. It supersedes DD ISO/PAS 18152:2003 which iswithdrawn.This publication is not to be regarded as a British Standard.It is being issued in the Draft for Development series of publicationsand is of a provisional nature. It should
3、 be applied on thisprovisional basis, so that information and experience of its practicalapplication can be obtained.Comments arising from the use of this Draft for Developmentare requested so that UK experience can be reported to theinternational organization responsible for its conversion toan int
4、ernational standard. A review of this publication willbe initiated not later than 3 years after its publication by theinternational organization so that a decision can be taken on itsstatus. Notification of the start of the review period will be made inan announcement in the appropriate issue of Upd
5、ate Standards.According to the replies received by the end of the review period,the responsible BSI Committee will decide whether to support theconversion into an international Standard, to extend the life of theTechnical Specification or to withdraw it. Comments should be sentto the Secretary of th
6、e responsible BSI Technical Committee at BritishStandards House, 389 Chiswick High Road, London W4 4AL.The UK participation in its preparation was entrusted to TechnicalCommittee PH/9, Applied ergonomics.A list of organizations represented on this committee can beobtained on request to its secretary
7、.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. BSI 2010ISBN 978 0 580 70886 2ICS 13.180Compliance with a British Standard cannot confer immunity fromlegal obligations.This Draft for Development was published
8、under the authority ofthe Standards Policy and Strategy Committee on 31 October 2010.Amendments issued since publicationDate Text affectedDD ISO/TS 18152:2010Reference numberISO/TS 18152:2010(E)ISO 2010TECHNICAL SPECIFICATION ISO/TS18152First edition2010-06-01Ergonomics of human-system interaction S
9、pecification for the process assessment of human-system issues Ergonomie de linteraction homme-systme Spcification pour lvaluation de processus des aspects homme-systme DD ISO/TS 18152:2010ISO/TS 18152:2010(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobes lic
10、ensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobes licensing policy. The I
11、SO Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has b
12、een taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT ISO 2010 All rights reserved. Unless otherwise specified, no part o
13、f this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 C
14、H-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO 2010 All rights reservedDD ISO/TS 18152:2010ISO/TS 18152:2010(E) ISO 2010 All rights reserved iiiContents Page Foreword iv Introduction.v 1 Scope1 2 Conformance .1 3
15、Normative references2 4 Terms and definitions .2 5 Symbols (and abbreviated terms)6 6 Content and format of the model.6 6.1 Use of this Technical Specification .6 6.2 Format of the HS model7 7 Human-system process category (HS) .9 7.1 HS.1 Life cycle involvement .9 7.2 HS.2 Integrate human factors.1
16、2 7.3 HS.3 Human-centred design 17 Annex A (informative) Exemplar assessment model 20 Annex B (informative) Structure and context of the human-system model63 Annex C (informative) Human resources process.68 Annex D (informative) Use of the human-system life cycle processes.71 Annex E (informative) I
17、SO/IEC 15504 capability scale and attributes .75 Annex F (informative) Mapping between processes in this specification 81 Annex G (informative) Mapping to ISO 13407 and ISO/TR 18529.85 Annex H (informative) Mapping to ISO/IEC 15288 .87 Annex I (informative) Conformance with ISO/IEC 15504.89 Bibliogr
18、aphy92 DD ISO/TS 18152:2010ISO/TS 18152:2010(E) iv ISO 2010 All rights reservedForeword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through I
19、SO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates
20、closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards.
21、Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. In other circumstances, particularly when there is an urgent market requi
22、rement for such documents, a technical committee may decide to publish other types of document: an ISO Publicly Available Specification (ISO/PAS) represents an agreement between technical experts in an ISO working group and is accepted for publication if it is approved by more than 50 % of the membe
23、rs of the parent committee casting a vote; an ISO Technical Specification (ISO/TS) represents an agreement between the members of a technical committee and is accepted for publication if it is approved by 2/3 of the members of the committee casting a vote. An ISO/PAS or ISO/TS is reviewed after thre
24、e years in order to decide whether it will be confirmed for a further three years, revised to become an International Standard, or withdrawn. If the ISO/PAS or ISO/TS is confirmed, it is reviewed again after a further three years, at which time it must either be transformed into an International Sta
25、ndard or be withdrawn. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO/TS 18152 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subco
26、mmittee SC 4, Ergonomics of human-system interaction. It extends and formalises the user-centred processes defined in ISO 13407. It is presented in a similar form to the process definitions for sofware development defined in ISO/IEC 15504 developed by ISO/IEC JTC 1/SC 7. This first edition of ISO/TS
27、 18152 cancels and replaces ISO/PAS 18152:2003 , of which it constitutes a minor revision. DD ISO/TS 18152:2010ISO/TS 18152:2010(E) ISO 2010 All rights reserved vIntroduction By the time ISO/PAS 18152 had reached the end of its six-year life it had proved to be a useful collection of information wit
28、h a range of uses. For example, it is cited in ISO/IEC 15288 (the reference model for systems engineering) as the means to address human-system issues in the system lifecycle. However, there are a number of ongoing developments in other standards and related pre-standardization work in ISO/TC 159 an
29、d in other ISO technical committees that need to be completed before the material in this Technical Specification can be further developed into a standard or other ISO document. In order to ensure its continued availability within ISO until a project is started to develop a possible successor, it ha
30、s been converted into this Technical Specification. This Technical Specification presents a view of system life cycle processes with an emphasis on the identification and handling of issues related to people (users and other stakeholders). It is intended for use in process assessment. The specificat
31、ion describes a set of processes that address issues associated with humans throughout the life cycle of a system. Process models offer a) the potential to analyse the ability of an organization to deliver and/or maintain a system that meets a required level of performance, b) a description of the f
32、actors that hinder this ability, and c) the means of addressing such shortcomings and mitigating risk. These have led to the widespread adoption of process modelling and assessment as an element in the assurance of timely and effective system delivery. Processes are defined at the level of what is d
33、one to develop and operate a system or organization. Process reference models have been defined for particular applications and industries. International Standard process models are being developed by ISO and ISO/IEC JTC 1. This Technical Specification provides a bridge between standardization in th
34、e area of Ergonomics (by ISO/TC 159) and the life cycle standardization being carried out by ISO/IEC JTC 1, Information technology, SC 7, Software engineering. ISO/TS 18152 makes the contents of ISO 13407 accessible to process assessors and to those familiar with, or involved in, process modelling.
35、ISO/TS 18152 extends the range of processes in ISO 13407 to cover the integration of human-centred design with project and organizational processes and makes a clearer separation between human-centred processes and human-centred design in the system life cycle. A mapping between ISO/TS 18152 and ISO
36、 13407 is provided in Annex G. ISO/TS 18152 informs the developers and users of process models who want to integrate Ergonomics/Human Factors processes in system, hardware and software life cycles in order to assure system usability, health and safety. The processes in ISO/TS 18152 (the Human-System
37、 process model, or HS model) present a collation of good practice in ergonomics/human factors, user/human-centred design and human factors integration across a range of industries worldwide. These processes are performed by a range of staff and with different degrees of rigour depending on the indus
38、trial sector, the type of system, its purpose or use and the need for an assured level of usability. ISO/TS 18152 has been developed with the following objectives in mind: To provide the means of assessing and mitigating risks arising from human-system issues that will affect usability through the l
39、ife cycle, both at transition points between life cycle stages and during each stage. DD ISO/TS 18152:2010ISO/TS 18152:2010(E) vi ISO 2010 All rights reserved To provide a description of human-system processes for use in project planning and for inter-disciplinary communication. As a basis for under
40、standing and cooperation during the tendering process and for human-system capability evaluation to support contract award, either in a stand-alone manner or in conjunction with a software or system capability evaluation. To provide a basis for structured human-system process improvement by supplier
41、, customer or employer organizations. DD ISO/TS 18152:2010TECHNICAL SPECIFICATION ISO/TS 18152:2010(E) ISO 2010 All rights reserved 1Ergonomics of human-system interaction Specification for the process assessment of human-system issues 1 Scope This Technical Specification presents a human-systems (H
42、S) model for use in ISO/IEC 15504-conformant assessment of the maturity of an organization in performing the processes that make a system usable, healthy and safe. It describes processes that address human-system issues and the outcomes of these processes. It details the practices and work products
43、associated with achieving the outcomes of each process. The model describes processes for specifying and evaluating usability, health and safety, but it does not address all processes relating to their achievement. The model will always be tailored to the specific organizational and system context p
44、rior to use in assessment. Annex D provides advice on tailoring process models for a range of uses. The HS model does not define the roles or competencies of staff who perform HS processes. This Technical Specification is intended for use by process assessors and those developing process assessment
45、models and tools. It may be informative for those responsible for human factors activities and human factors specialists. The latter groups of readers should familiarise themselves with the vocabulary of process modelling and process assessment prior to reading this Technical Specification. The Bibl
46、iography lists informative standards and texts. This Technical Specification is intended to be used in conjunction with ISO 13407 and ISO/IEC 15504. The latter standard provides the framework in which the process descriptions in this Technical Specification may be used. This Technical Specification
47、defines an additional category of processes for use with other process standards, for example ISO/IEC 12207 and ISO/IEC 15288. NOTE 1 Readers of this Technical Specification are expected to be familiar with ISO 13407 and ISO/IEC 15504. The HS model can be applied to the specification, design, assess
48、ment and operation of manned or embedded systems, hardware and software. The HS model can be applied to generic systems (for example consumer products), bespoke systems (for example control or defence systems) and systems which continuously change to meet changes in the business or user environment
49、(for example management information systems). However, it will need to be tailored for each application. NOTE 2 Copyright release for the process descriptions: Users of this Technical Specification may freely reproduce the process descriptions contained in Clause 7 and Annex A as part of any Process Assessment Model, or as part of any demonstration of compatibility with this Technical Specification, so that it can be used for its intended purpose. 2 Conformance Those wishing to claim that derived process assessment models are conforma
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