1、BS EN1332-1:2009ICS 35.240.15NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDIdentification cardsystems Human-machine interfacePart 1: Design principles for the userinterfaceThis British Standardwas published under theauthority of the StandardsPolicy and Strateg
2、yCommittee on 31 August2009 BSI 2009ISBN 978 0 580 58754 2Amendments/corrigenda issued since publicationDate CommentsBS EN 1332-1:2009National forewordThis British Standard is the UK implementation of EN 1332-1:2009. Itsupersedes BS EN 1332-1:1999 which is withdrawn.The UK participation in its prepa
3、ration was entrusted to TechnicalCommittee IST/17, Cards and personal identification.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisionsof a contract. Users are responsible for its
4、correct application.Compliance with a British Standard cannot confer immunityfrom legal obligations.BS EN 1332-1:2009EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 1332-1July 2009ICS 35.240.15 Supersedes EN 1332-1:1999 English VersionIdentification card systems - Human-machine interface - Part 1:
5、Design principles for the user interfaceSystmes de cartes didentification - Interface homme-machine - Partie 1: Principes de conception pour linterfaceutilisateurIdentifikationskartensysteme - Mensch-Maschine-Schnittstelle - Teil 1: Gestaltungsgrundstze fr dieBenutzerschnittstelleThis European Stand
6、ard was approved by CEN on 20 June 2009.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such
7、nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and
8、 notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
9、Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: Avenue Marnix 17, B-1000 Brussels 2009 CEN All rights of exploi
10、tation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 1332-1:2009: EBS EN 1332-1:2009EN 1332-1:2009 (E) 2 Contents Page Foreword 3Introduction .41 Scope 52 Normative references 53 Terms, definitions and abbreviations 53.1 Definitions 53.2 Abbreviations .64 Approa
11、ch to user interface design 75 Goals of the user interface .76 Principles for user interface design.96.1 General 96.2 Suitable for the task 96.3 Self descriptive 96.4 Consistent 96.5 Conforms with user expectations/stereotypes .96.6 Controllable (user in control) 106.7 Error tolerant/forgiving 106.8
12、 Individual adaptation 106.9 Privacy and confidentiality at the user interface . 106.10 Simple and easy to use 106.11 Iterative/user centred design . 106.12 Easily perceptible information 106.13 Suitability for learning 117 User interface design guidelines 117.1 User instructions 117.2 Single handed
13、 operation 117.3 Feedback . 117.4 Feed forward . 117.5 Timing of operations 117.6 Error messages . 117.7 Cancellation of operation . 117.8 Provision of charges 127.9 Receipts . 127.10 Access to information stored on the card . 127.11 Card capture 127.12 Leaving the system. 137.13 Functions to be rep
14、resented by symbols 138 Testing for conformance with this standard 15Annex A (informative) Symbols in the form of icons on screens and/or pictograms . 16Bibliography . 27BS EN 1332-1:2009EN 1332-1:2009 (E) 3 Foreword This document (EN 1332-1:2009) has been prepared by Technical Committee CEN/TC 224
15、“Personal identification, electronic signature and cards and their related systems and operations”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by Janua
16、ry 2010, and conflicting national standards shall be withdrawn at the latest by January 2010. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent
17、rights. This document supersedes EN 1332-1:1999. This European Standard is one of a series of standards, under the general title “Identification card systems Human-machine interface“ and the different parts are the following: Part 1: Design principles for the user interface Part 2: Dimensions and lo
18、cation of a tactile identifier for ID-1 cards Part 3: Keypads Part 4: Coding of user requirements for people with special needs Part 5: Raised tactile symbols for differenciation of application on ID-1 cards. According to the CEN/CENELEC Internal Regulations, the national standards organizations of
19、the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slova
20、kia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS EN 1332-1:2009EN 1332-1:2009 (E) 4 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of this standard is to increase the accessibility of these services for the
21、 benefit of all users of the system. This will be achieved by facilitating the inter-sector and cross-border interoperability of machine-readable cards and to do so with the maximum possible degree of user-friendliness. EN 1332 addresses the needs of all users, including elderly, people with disabil
22、ities, first time users, minors, those not conversant with the local language and/or culture. EN 1332 specifies: a) the design principles for the user interface (including symbols) to be incorporated into design of card-operated equipment, but not the machine operations associated with the selection
23、 and delivery of goods or services; b) a tactile identifier to be incorporated into the design of machine-readable cards; c) a standard layout for the keypads of card-operated equipment; d) coding of user requirements for people with special needs; e) tactile markings for differentiating cards by ap
24、plication. The contents of EN 1332 are generically based, not sector specific, and cover card-operated devices. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined.
25、Issues relating to such consumer concerns at the human-machine interface as PIN presentation are not dealt with in EN 1332. The EN 1332 standard series has been completed with CEN/TS 15291, Identification card system Guidance on design for accessible card-activated devices. This technical specificat
26、ion provides guidance for the design and location of card-activated devices and the immediate environment to facilitate access for the users. BS EN 1332-1:2009EN 1332-1:2009 (E) 5 1 Scope The purpose of this European Standard is to ensure that card-operated devices are accessible and usable by stand
27、ardising significant components of the user interface. This European Standard describes principles and guidelines so that people with the widest range of capabilities can use card-based services in any sector. This includes, but is not limited to, purchase of goods and services, leisure, distributio
28、n, identification, banking, telecommunications, mass transport, parking, access control. It also provides recommendations for the operational procedures to be followed when users interact with a card-operated device: in order to enter a system; whilst using a system; leaving a system. In particular,
29、 this European Standard will: aid the users interaction with the system through a consistent user interface when entering, using and leaving card-operated devices; promote user confidence in card-based systems in general; promote efficient use, security and privacy of card-based systems; reduce the
30、occurrence and consequences of error when the user enters, uses or leaves the system; enable people with different levels of ability and comprehension (e.g. minors, elderly, visually impaired, foreign language, motor impaired, hearing, etc) and different levels of experience (e.g. first-time users)
31、to use card-based systems; improve the learnability of new card-based systems through consistency. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the lates
32、t edition of the referenced document (including any amendments) applies. EN 1332-4, Identification card systems Man-machine interface Part 4: Coding of user requirements for people with special needs 3 Terms, definitions and abbreviations 3.1 Terms and definitions For the purposes of this standard,
33、the following terms and definitions apply: 3.1.1 automated teller machine ATM customer operated device that dispenses and/or accepts cash and/or other services BS EN 1332-1:2009EN 1332-1:2009 (E) 6 3.1.2 card-operated device device operated by a card which is designed to offer some service or goods
34、3.1.3 cardholder verification method CVM method of automatically identifying the cardholder e.g. Personal Identification Number, finger print, voice print 3.1.4 dialogue interaction between a user and a system to achieve a particular goal EN ISO 9241-10:1996 3.1.5 feedback system output which a user
35、 recognises as a reaction of the system to the users input 3.1.6 inter-sector use use in more than one sector and thus not restricted by particular requirements defined in a sector standard 3.1.7 legibility visual properties of a character or symbol that determine the ease with which it can be measu
36、red EN 29241-3:1993 3.1.8 machine readable card card incorporating a technology such as magnetic stripe, integrated circuit etc, that may be read by a machine 3.1.9 navigate (to) to progress through a transaction using navigation aids such as Page Up, Page Down, Next Page, Return to Menu, etc. 3.1.1
37、0 Personal Identification Number PIN code or password the customer possesses for verification of identity EN 29564-1:1993 3.1.11 symbol either pictogram or icon 3.2 Abbreviations For the purposes of this standard, the following abbreviations apply: ATM automated teller machine CVM cardholder verific
38、ation method PIN personal identification number BS EN 1332-1:2009EN 1332-1:2009 (E) 7 4 Approach to user interface design The approach to user interface design is divided into four main components Goals, Principles, Guidelines and Conformance Testing (which is a separate standard). These components
39、correspond to Sections 5, 6, 7 and 8 respectively. Figure 1 illustrates the relationship between these components. The contents of the Conformance Testing are derived from the user interface Guidelines, which are in turn driven by the Principles and Goals. Figure 1 Relationship between Goals, Princi
40、ples, Guidelines and Conformance Testing Note that there is not a 1:1 mapping between Goals and Principles, and Principles and Guidelines. For example, the principle “Consistency” can support most of the Goals. Several Principles can support the same Goal. There can also be a conflict between some P
41、rinciples e.g. flexibility versus stability and ease of use. 5 Goals of the user interface The card-based systems user interface should be designed so that it is: Easy to learn: Ensure that users can be quickly acquainted with the system in order to be able to use it from initial contact. Easy to us
42、e: The system shall be transparent and therefore easy to explore and efficient to use. Easy to remember: The use of the interface shall be easy to remember such that the user is able to return to the system after a period of not using it, without having to re-learn its interface. Error tolerant: The
43、 system shall minimise the potential for errors being made, while reducing the severity of errors if they do occur. Fatal errors shall not be possible. Effective: The system shall ensure that the desired result can be achieved with a minimum of effort, and that the user never questions the purpose o
44、f any part of the user interface. Satisfying to use: Satisfaction measures the extent to which users are free from discomfort, and their attitudes towards the use of the card operated device. BS EN 1332-1:2009EN 1332-1:2009 (E) 8 Goals for the design of a card-based system can be illustrated using t
45、he model shown in Figure 2. The model shows the interaction between a human and the machine being used. The process is described below: Figure 2 A simple model for human-machine interaction 1) The user perceives information via one or more of the machines output devices. For example, the user hears
46、an audible tone representing progress in the transaction. 2) The cognition box represents the users interpretation of the perceived information. E.g. the user interprets the sound as positive feedback and relates the sound to previous experience meaning wait. 3) The cognition box is followed by an a
47、ction, which is detected by one of the machines input devices. E.g. the user selects a different touch screen button. This input is then processed by the machine and a new output is created. The model includes the environment as this affects how both the user and machine perform. For example, ambien
48、t noise may influence the users ability to detect audible outputs, and rain may prevent a touch screen correctly detecting user input. The design of the machines output devices shall correspond to the users capabilities and limitations. For example, any audible feedback on a product designed for use
49、 by the aged must have the correct audio characteristics for it to be heard by someone with reduced hearing ability. Likewise, the input devices must also be appropriately selected. E.g. a user with reduced motor skills must not be made to use a device like a mouse; a touch screen is probably better. The users cognition box relates to the machines processing box; the users mental model of how the machine reacts to inputs
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