1、BRITISH STANDARD BS EN ISO 9241-1:1997 Incorporating Amendment No. 1 Ergonomic requirements for office work with visual display terminals (VDTs) Part 1: General introduction The European Standard EN ISO 9241-1:1997, with the incorporation of amendment A1:2001, has the status of a British Standard IC
2、S 13.180; 35.180 BS EN ISO 9241-1:1997 This British Standard, having been prepared under the direction of the Health and Environment Sector Board, was published under the authority of the Standards Board and comes into effect on 15 September 1997 BSI 24 July 2002 ISBN 0 580 28486 7 National foreword
3、 This British Standard is the English language version of EN ISO 9241-1:1997, including amendment A1:2001. It is identical with ISO 9241-1:1997, including amendment 1:2001. It supersedes BS EN 29241-1:1993 which is withdrawn. The UK participation in its preparation was entrusted by Technical Committ
4、ee PH/9, Applied ergonomics, to Subcommittee PH/9/6, User system interface, which has the responsibility to: A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British Standards which implement international publications referre
5、d to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisio
6、ns of a contract. Users are responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or
7、 proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, the EN foreword page, the ISO title page, pages ii to iv
8、, pages 1 to 16, an inside back cover and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No. Date Comments 13617 24 July 2002 Addition of paragraph to end of Clause 6 and addition of Annex AEUROP
9、EAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 9241-1 June 1997 + A1 March 2001 ICS 13.180 Supersedes EN 29241-1:1993 Descriptors: See ISO document English version Ergonomic requirements for office work with visual display terminals (VDTs) Part 1: General introduction (includes amendment A1:200
10、1) (ISO 9241-1:1:1997 + A1:2001) Exigences ergonomiques pour travail de bureau avec terminaux crans de visualisation (TEV) Partie 1: Introduction gnrale (inclut lamendement A1:2001) (ISO 9241-1:1997 + A1:2001) Ergonomische Anforderungen fr Brottigkeiten mit Bildschirmgerten Teil 1: Allgemeine Einfhr
11、ung (enthlt nderung A1:2001) (ISO 9241-1:1997 + A1:2001) This European Standard was approved by CEN on 1997-05-10. Amendment A1 was approved by CEN on 2001-03-01. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standar
12、d the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Central Secretariat or to any CEN member. The European Standards exist in three official versions (English, French, Ger
13、man). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, F
14、inland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. CEN European Committee for Standardization Comit Europen de Normalisation Europisches Komitee fr Normung Central Secretariat: rue de Stassart 36, B-1050
15、 Brussels 1997 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-1:1997 + A1:2001 EEN ISO 9241-1:1997 BSI 24 July 2002 Foreword The text of the International Standard ISO 9241-1:1997 has been prepared by Technical Committee
16、ISO/TC 159 “Ergonomics” in collaboration with CEN/CS. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by December 1997, and conflicting national standards shall be withdrawn at the latest by December
17、 1997. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norw
18、ay, Portugal, Spain, Sweden, Switzerland and the United Kingdom. This European Standard supersedes EN 29241-1:1993. Endorsement notice The text of the International Standard ISO 9241-1:1997 has been approved by CEN as a European Standard without any modifications. NOTE Normative references to Intern
19、ational Standards are listed in Annex ZA (normative). Foreword to amendment A1 The text of the amendment EN ISO 9241-1:1997/A1:2001 to the EN ISO 9241-1:1997 from Technical Committee ISO/TC 159, Ergonomics, of the International Organization for Standardization (ISO) has been taken over as an amendme
20、nt to the European Standard by CMC. This amendment to the European Standard EN ISO 9241-1:1997 shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by September 2001, and conflicting national standards shall be withdrawn at the
21、 latest by September 2001. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembour
22、g, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. NOTE FROM CMC The foreword is susceptible to be amended on reception of the German language version. The confirmed or amended foreword, and when appropriate, the normative Annex ZA for the references to internationa
23、l publications with their relevant European publications will be circulated with the German version. Endorsement notice The text of the amendment to the International Standard ISO 9241-1:1997/AM 1:2001 has been approved by CEN as an amendment to the European Standard without any modification.EN ISO
24、9241-1:1997 ii Contents Page Foreword iii Introduction 1 1S c o p e 1 2 Normative reference 1 3 Definitions 2 4 General introduction to ISO 9241 2 4.1 Purpose and intended users 2 4.2 Product specifications, technological change and the user-performance approach 2 5 Structure of ISO 9241 3 6 Guidanc
25、e on use of ISO 9241 4 7 Reporting conformance to parts of ISO 9241 5 Annex A (informative) Description and application of software parts (in ISO 9241-10 to ISO 9241-17) 6 Bibliography 15 Annex ZA (normative) Normative references to international publications with their relevant European publication
26、sInside back cover 16 Table 1 Overview of parts of ISO 9241 3 Descriptors: Ergonomics, office machines, computer peripheral equipment, text processing, data terminal equipment, display devices, specifications, generalities.EN ISO 9241-1:1997 BSI 24 July 2002 iii Foreword ISO (the International Organ
27、ization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been establish
28、ed has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
29、 Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. International Standard ISO 9241-1 was prepared by Technical Committee IS
30、O/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human system interaction. This second edition cancels and replaces the first edition (ISO 9241-1:1992), which has been technically revised. ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work
31、with visual display terminals (VDTs): Part 1: General introduction; Part 2: Guidance on task requirements; Part 3: Visual display requirements; Part 4: Keyboard requirements; Part 5: Workstation layout and postural requirements; Part 6: Environmental requirements; Part 7: Requirements for display wi
32、th reflection; Part 8: Requirements for displayed colours; Part 9: Requirements for nonkeyboard input devices; Part 10: Dialogue principles; Part 11: Guidance on usability; Part 12: Presentation of information; Part 13: User guidance; Part 14: Menu dialogues; Part 15: Command dialogues; Part 16: Dir
33、ect manipulation dialogues; Part 17: Form-filling dialogues. Annex A of this part of ISO 9241 is for information only.iv blankEN ISO 9241-1:1997 BSI 24 July 2002 1 Introduction One of the main concerns of ergonomics is to ensure that products and systems are fit for human use. In general this involv
34、es matching the design of products or systems, including displays, input devices, software, workplace, working environment and tasks, to the characteristics, capabilities and limitations of potential users. Improving the ergonomic properties of systems will improve performance, reduce errors and dis
35、comfort, and minimize health and safety risks. Failure to take account of human capabilities is wasteful, will reduce efficiency and result in boring, tedious work. In practice, all users of products or systems are different; it is important to understand in what ways they vary and to quantify the v
36、ariation so that account can be taken of it in design. Both hardware and software can be used for many different tasks, and in a variety of working environments, and it is also important to take these factors into consideration in design. Good ergonomic design is important in any product or system d
37、esigned for human use. It is especially important when: use is intensive; accuracy or speed of the users performance is critical; user acceptance is critical. Work with visual display terminals (VDTs) is often both intensive and a significant part of many office workers jobs. The characteristics of
38、both hardware and software can substantially affect the users performance. Increasingly, users, their representatives and managers are concerned with ensuring that work with VDTs is designed to appropriate standards. What is appropriate in one set of circumstances may be inappropriate in a different
39、 context; when using VDT ergonomics standards it is important to recognize that the potential range of application is very broad. Therefore ergonomics standards often take the form of recommendations, or requirements, which are conditional upon certain defined circumstances. 1 Scope This part of ISO
40、 9241: introduces the multipart standard on ergonomic requirements for the use of visual display terminals for office tasks; provides guidelines for a user-performance approach; gives an overview of all parts of ISO 9241 currently published and of the anticipated content of those in preparation; pro
41、vides some guidance on how to use ISO 9241; describes how conformance to ISO 9241 should be reported. For the purposes of ISO 9241, office tasks are taken to include a wide range of generic text and data processing tasks. Due to the similarity of these tasks to tasks performed in other environments,
42、 e.g. medical, scientific, telecommunications, control rooms and public access, many of the requirements in ISO 9241 are appropriate to these environments as well. ISO 9241 does not cover electrical safety of VDTs. This is covered by IEC 60950. NOTE The ergonomic requirements of flat panel displays
43、are covered in ISO 13406-1 and ISO 13406-2. More extensive guidance on human-centred design for interactive systems is provided in ISO 13407. 2 Normative reference The following standard contains provisions which, through reference in this text, constitute provisions of this part of ISO 9241. At the
44、 time of publication, the edition indicated was valid. All standards are subject to revision, and parties to agreements based on this part of ISO 9241 are encouraged to investigate the possibility of applying the most recent edition of the standard indicated below. Members of the IEC and ISO maintai
45、n registers of currently valid International Standards. ISO 6385 1) , Ergonomic principles of the design of work systems 1) To be published. (Revision of ISO 6385:1981)EN ISO 9241-1:1997 2 BSI 24 July 2002 3 Definitions For the purposes of this part of ISO 9241, the definitions given in ISO 6385 and
46、 the following definitions apply. 3.1 user-performance approach approach to systems evaluation which sets requirements on a system based on the level of performance which users are expected to achieve when carrying out relevant tasks 3.2 user-performance test test in which the level of performance o
47、f users is measured directly in order to evaluate a system NOTE Parameters of performance which may be measured include accuracy, speed, and comfort. 4 General introduction to ISO 9241 4.1 Purpose and intended users ISO 9241 establishes ergonomic requirements for office work with VDTs. Ergonomic des
48、ign enhances the ability of VDT users to operate display screen equipment safely, healthily, effectively, efficiently and comfortably. This is achieved by careful design of the VDTs, the workplaces and working environments in which they are used, and the way the VDT work is organized, managed and pe
49、rformed. In practice, these different aspects may be the responsibility of a number of different people or organizations. ISO 9241 is intended to help designers and manufacturers to develop ergonomically sound visual display terminals and software systems. ISO 9241 is also relevant to purchasers who wish to specify VDT systems for use in their own organization
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