1、BRITISH STANDARD BS ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services ICS 03.100.30; 03.120.10 BS ISO 10019:2005 This British Standard was published under the authority of the Standards Policy and Strategy Committee on 25 January 2005 BSI
2、25 January 2005 ISBN 0 580 45351 0 National foreword This British Standard reproduces verbatim ISO 10019:2005 and implements it as the UK national standard. The UK participation in its preparation was entrusted to Technical Committee QS/1, Quality management and quality assurance, which has the resp
3、onsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implement international publications referred to in this document may be found in the BSI Catalogue under the section entitled “International
4、 Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British St
5、andard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and Euro
6、pean developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the ISO title page, pages ii to v, a blank page, pages 1 to 13 and a back cover. The BSI copyright notice displayed in this document indicates when the document was last is
7、sued. Amendments issued since publication Amd. No. Date CommentsINTERNATIONAL STANDARD ISO 10019 First edition 2005-01-15 Reference number ISO 10019:2005(E) Guidelines for the selection of quality management system consultants and use of their services Lignes directrices pour la slection de consulta
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13、dna BSISO10019:2005 iii Contents Page 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 Selection of a quality management system consultant . 2 4.1 Input to the selection process . 2 4.2 Competence of the consultant . 3 4.3 Ethical considerations 6 5 Use of the quality management system
14、 consultants services . 7 5.1 Consultants services . 7 5.2 Contract for consultants services 7 5.3 Useful considerations for consultants services 7 Annex A (informative) Typical activities of quality management system consultants 9 Annex B (informative) Evaluation of quality management system consul
15、tants . 12 Bibliography . 13 BSISO10019:2005iv Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each me
16、mber body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International E
17、lectrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards ad
18、opted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of pa
19、tent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 10019 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies. BSISO10019:2005 v Introduction In the realization of a quality
20、 management system, some organizations choose to rely on their own personnel but some use the services of external consultants. The selection of a consultant by an organization is important for ensuring that the resulting quality management system is capable of meeting the organizations planned obje
21、ctives in the most efficient and effective manner. Even when using the services of a quality management system consultant, the involvement and commitment of the organizations top management are key factors for a quality management system realization. This International Standard aims to provide guida
22、nce on the factors to be taken into consideration when selecting a quality management system consultant. It can be used by organizations in the selection of a quality management system consultant who is able to meet their specific needs, expectations and objectives in the realization of quality mana
23、gement system. It can additionally be used by a) quality management system consultants as guidelines to quality management system consulting, and b) consulting organizations for the selection of quality management system consultants. BSISO10019:2005. iv ANRETNIITOTS LANDNADRA ISO 10015002:9)E(1 Guid
24、elines for the selection of quality management system consultants and use of their services 1S c o p e This International Standard provides guidance for the selection of quality management system consultants and the use of their services. It is intended to assist organizations when selecting a quali
25、ty management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organizations needs and expectations for the consultants services will be met. NOTE 1 This International Standard is not intended
26、 to be used for certification purposes. NOTE 2 This International Standard addresses the realization of a quality management system but, at the same time, could be used with appropriate adaptation for the realization of any other management systems. 2 Normative references The following referenced do
27、cuments are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9000:2000, Quality management systems Fundamentals and vocabulary 3 Term
28、s and definitions For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply. 3.1 quality management system realization process of establishing, documenting, implementing, maintaining and continually improving a quality management system NOTE Quality manag
29、ement system realization can include the following: a) identifying the processes needed for a quality management system and their application throughout the organization; b) determining the sequence and interaction of the identified processes; c) determining criteria and methods needed to ensure tha
30、t both the operation and control of the identified processes are effective; d) ensuring the availability of resources and information necessary to support the operation and monitoring of the identified processes; e) monitoring, measuring and analysing the identified processes; f) implementing action
31、s necessary to achieve planned results and continual improvement of the identified processes. 3.2 quality management system consultant person who assists the organization on quality management system realization, giving advice or information NOTE 1 The consultant can also assist in realizing parts o
32、f a quality management system. BSISO10019:20052 NOTE 2 This International Standard provides guidance on how to distinguish a competent quality management system consultant from one who is not competent. 4 Selection of a quality management system consultant 4.1 Input to the selection process 4.1.1 Or
33、ganizations needs and expectations When selecting a quality management system consultant, the organization should identify its needs and expectations of the quality management system consultant, based on its overall objectives for the realization of a quality management system. Top management should
34、 be involved in the process of evaluation and selection of the quality management system consultant. 4.1.2 Role of the consultant The selection process should take into account the role of the quality management system consultant in the quality management system realization (see Annex A). The consul
35、tants role generally includes the following: a) assisting the organization to ensure that the design and the implementation of the quality management system is suited to the organizations culture, characteristics, level of education and specific business environment; b) illustrating the concepts con
36、cerning quality management in a clear and understandable way throughout the organization, paying special attention to the understanding and adoption of quality management principles; c) communicating with all relevant individuals, at all levels, involving them actively in the quality management syst
37、em realization; d) advising and supporting the organization in identifying the appropriate processes needed for its quality management system and defining the relative importance, sequence and interaction of those processes; e) assisting the organization in identifying needs for documentation essent
38、ial to ensure the effective planning, operation and control of its processes; f) evaluating the effectiveness and efficiency of the quality management system processes to stimulate the organization to look for opportunities for improvement; g) assisting in promoting a process approach and continual
39、improvement of the quality management system within the organization; h) assisting in identifying the training needs to enable the organization to maintain the quality management system; i) assisting the organization, where applicable, to identify the relationship between its quality management syst
40、em and any other relevant management system (e.g. environmental or occupational health and safety) and facilitate the integration of such systems. 4.1.3 Evaluation of the competence of the consultant When evaluating the competence and suitability of a consultant, due consideration should be given to
41、 a) personal attributes (see 4.2.2), b) relevant education (see 4.2.3), c) knowledge and skills necessary to meet the organizations overall objectives for the quality management system (see 4.2.3, 4.2.4 and 4.2.5), d) work experience (see 4.2.6), and e) ethical behaviour (see 4.3). BSISO10019:2005 3
42、 4.2 Competence of the consultant 4.2.1 General When selecting a quality management system consultant, the organization should evaluate whether the consultant maintains the competence appropriate to the scope of the consulting services to be provided. The concept of the competence of a quality manag
43、ement system consultant is illustrated in Figure 1. NOTE Competence is defined in ISO 9000 as the demonstrated ability to apply knowledge and skills. 4.2.2 Personal attributes Personal attributes contribute to the successful performance of a quality management system consultant. A quality management
44、 system consultant, generally, should be a) ethical: fair, truthful, sincere, honest and discreet; b) observant: constantly and actively aware of organizational culture and values, physical surroundings and activities; c) perceptive: aware of and able to understand the need for change and improvemen
45、t; d) versatile: able to adapt to different situations and provide alternative and creative solutions; e) tenacious: persistent, focused on achieving objectives; f) decisive: capable of reaching timely conclusions based on logical reasoning and analysis; g) self-reliant: able to act and function ind
46、ependently while interacting effectively with others; h) communicative: able to listen to, and effectively interface with, all levels of an organization, confidently and with sensitivity to its culture; i) practical: realistic and flexible with good time management; Figure 1 Concept of competence of
47、 a quality management system consultant BSISO10019:20054 j) accountable: able to take responsibility for his/her own actions; k) facilitative: able to assist an organizations management and employees through the quality management system realization. 4.2.3 Education, knowledge and skills Quality man
48、agement system consultants should have the appropriate education needed to acquire the knowledge and skills relevant for the consulting services to be provided. A typical example is provided in Annex B. NOTE In this context, knowledge and skills are related to generic scholastic ability, such as lin
49、guistic ability and knowledge of basic science and humanities. 4.2.4 Knowledge and skills specific to quality management 4.2.4.1 Relevant standards Quality management system consultants should be able to understand and apply relevant International standards that can affect the organization, such as ISO 9000, Quality management systems Fundamentals and vocabulary, ISO 9001, Quality management systems Requirements, ISO 9004, Quality management sy
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