BS ISO 17679-2016 Tourism and related services Wellness spa Service requirements《旅游和相关服务 健康水疗 业务要求》.pdf

1、BS ISO 17679:2016Tourism and related services Wellness spa ServicerequirementsBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS ISO 17679:2016 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 17679:2016.The UK participation in i

2、ts preparation was entrusted to TechnicalCommittee SVS/18/3, Spa Services.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctappl

3、ication. The British Standards Institution 2016.Published by BSI Standards Limited 2016ISBN 978 0 580 77415 7ICS 03.080.30; 03.200Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strateg

4、y Committee on 30 September 2016.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO 17679:2016 ISO 2016Tourism and related services Wellness spa Service requirementsTourisme et services connexes Spa de bien-tre Exigences du serviceINTERNATIONAL STANDARDISO17679First edi

5、tion2016-10-01Reference numberISO 17679:2016(E)BS ISO 17679:2016ISO 17679:2016(E)ii ISO 2016 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2016, Published in SwitzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any f

6、orm or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonn

7、et 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgBS ISO 17679:2016ISO 17679:2016(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 Facilities and equipment 24.1 Wellness facilities . 24.1.1 Gen

8、eral requirements 24.1.2 Reception 24.1.3 Treatment area 24.2 Equipment . 35 Staff requirements 35.1 Human resources general requirements 35.2 Wellness spa manager 45.3 Wellness spa therapist 46 Hygiene good practices 56.1 General requirements . 56.2 Maintenance 56.2.1 Stock . 56.2.2 Preventive main

9、tenance 56.2.3 Corrective maintenance . 86.2.4 Maintenance staff 96.3 Microbiological control 96.3.1 Minimum requirements for disinfection and cleaning plan . 96.3.2 Actions in case of microbiological contamination 96.3.3 Sanitizers 97 Service to clients 107.1 Information, booking and reception requ

10、irements107.2 Wellness spa treatment 117.3 Other services . 118 Support processes 118.1 Commercialization 118.2 Treatment design . 128.3 Environmental policy . 128.3.1 General requirements .128.3.2 Energy consumption .128.3.3 Resources consumption . 128.3.4 Pollution reduction and management 12Annex

11、 A (informative) Origin of traditional massages from specific countries .13Annex B (informative) Holistic activities 14Annex C (informative) Checklist of requirements in reception .15Bibliography .16 ISO 2016 All rights reserved iiiContents PageBS ISO 17679:2016ISO 17679:2016(E)ForewordISO (the Inte

12、rnational Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has

13、 been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical s

14、tandardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in acco

15、rdance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Detail

16、s of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endo

17、rsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html

18、.The committee responsible for this document is Technical Committee ISO/TC 228, Tourism and related services.iv ISO 2016 All rights reservedBS ISO 17679:2016ISO 17679:2016(E)IntroductionISO 18513 defines spas as “acknowledged health resorts, with specific natural factors natural remedies of the soil

19、 (for example, mineral spring), the sea or the climate sometimes complemented by appropriate health treatments”, and notes that spas are specifically recognized and regulated in some countries. Consequently, this document establishes quality requirements for wellness spa services, while respecting t

20、he principle of cultural identity and cultural differences.Instead of placing emphasis on the desired effects of naturally occurring local remedies, a “wellness spa” aims to promote and balance all health components in each individual, including physical, mental, emotional, social and spiritual heal

21、th. The wellness spa clients expect to gain “pleasure at leisure”, supporting health benefits through relaxation, peaceful reflection, revitalization of the body, mind and spirit and finally being ready to fully return to their daily lives again.As the appreciation of health, successful ageing and l

22、ongevity grows, the wellness spa gains more and more popularity. The diversity of wellness spas has become increasingly pronounced. There is the need for identification of good quality services, creating transparency in the exchange of services, raising clients confidence, business competence and pr

23、omoting knowledge transfer about quality of services.At the present time, the wellness spa represents an international trade in services. The international market requires a foundation of strategies which generate quality improvements and competitive pricing.The lack of identification of the essence

24、 of wellness spa services, together with the absence of reference standards, will affect the service chain throughout the industry from top management and their establishments to trade industries, government regulation bodies and most importantly, it will affect clients. This document aims to define

25、, establish and develop the quality requirements of the wellness spa services, in order for them to be monitored, as well as to provide guidelines for the selection of the relevant measurement methods, to ensure their effectiveness and adaptation.Since 1947, the constitution of the World Health Orga

26、nization has stated that “health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity”. The definition is composed of two main ideas, including well-being and disease/infirmity.However, the perception of health in general has the idea of di

27、sease/infirmity at its core. Presently, caring for health is disease-oriented; all are familiar with disease prevention, disease control or treatment of disease. This approach to health which places emphasis on the absence of sickness is not familiar in character and scarcely suitable for a dynamic

28、programme to improve the level of wellness. The idea that there are different levels of health has gained more and more support. Persons who may not be affected by a specific disease or disability are not considered to be equally healthy.Although the gradations of health are not measurable, the conc

29、ept has definite and understandable meaning. A healthy individual can be described as a well-integrated individual, both as to physical structure and as to physiological and psychological functioning. The completely healthy person meets trouble with equanimity. They have time and inclination for soc

30、iability and recreation. The goal of health from this positive perspective calls for not only the cure or alleviation of disease. It calls for even more than the prevention of disease. Rather, it looks beyond, to strive for maximum physical, mental and social efficiency for the individual, for the f

31、amily and for the community.Concomitant progress in science and medicine has led to better preservation of the body and increasing absence of disease, yet, mental, emotional, social and spiritual problems are often left untreated. High-level wellness can never be achieved in fragments, ignoring the

32、unity of the whole. This special state of health comprises an overall sense of well-being and sees man as consisting of body, spirit and mind and being dependent on his environment.This dynamic state is an ongoing process, not a static state which we reach and never have to consider again.There are

33、degrees of wellness as there are degrees of sickness, and wellness services should be oriented towards identifying causes of wellness rather than causes of sickness. Seekers after their own wellness ISO 2016 All rights reserved vBS ISO 17679:2016ISO 17679:2016(E)can claim services which are very sim

34、ilar to medical services used by patients in a conventional hospital, but with the motive of exploitation of their potential for a better quality of life. Although it is possible that hospitals can house both patients and wellness clients, offering them similar services, or at least a similar infras

35、tructure, plus their know-how, they are not wellness seekers preference. Seekers frequently look for locations and activities that are transcendent. It is no coincidence that many wellness spas are located beside the ocean or on a mountain top. Again, though the strength of the wellness spas mainly

36、has to do with their atmosphere and surroundings or location, these are not all about the wellness spas. In order to qualify as a wellness spa, some deliberate contribution has to be made to psychological, spiritual or emotional well-being in addition to physical. With this end in view, the wellness

37、 spa is often an alternative space in which one can engage in self-analysis without the stresses and distractions of home.The addition of a variety of wellness programs or treatments can help to further encourage the individual on a journey of self-discovery to the destination of rejuvenation, livin

38、g longer and happier.vi ISO 2016 All rights reservedBS ISO 17679:2016INTERNATIONAL STANDARD ISO 17679:2016(E)Tourism and related services Wellness spa Service requirements1 ScopeThis document establishes the service requirements of a wellness spa, the main supporting processes and the quality of ser

39、vice to be provided to the client.This document can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals).This document does not include any accommodation or food and beverage requirements.This document d

40、oes not apply to medical spas and thalassotherapy centres.This document does not cover decisions that are related to medical professions, medical training or any religious aspects.2 Normative referencesThere are no normative references in this document.3 Terms and definitionsFor the purposes of this

41、 document, the following terms and definitions apply.ISO and IEC maintain terminological databases for use in standardization at the following addresses: ISO Online browsing platform: available at http:/www.iso.org/obp IEC Electropedia: available at http:/www.electropedia.org/3.1saunawooden cabin wi

42、th hot dry airSOURCE: ISO 18513:2003, 4.2.23.2steam bathroom or cabin with hot steamSOURCE: ISO 18513:2003, 4.2.33.3well-beingfeeling of being comfortable, healthy and happy3.4wellnessstate of health and well-being (3.3), featuring the harmony of body, mind, spirit, emotion and social relations thro

43、ugh self-responsibilityNote 1 to entry: An approach towards wellness is not disease-oriented but to improve ones level of wellness. Different persons not affected by a specific disease can have different levels of wellness. People living with illness can achieve higher levels of wellness. ISO 2016 A

44、ll rights reserved 1BS ISO 17679:2016ISO 17679:2016(E)3.5wellness consultationprocess of getting advice from a wellness spa therapist (3.7)3.6wellness spaestablishment dedicated to the provision of wellness spa treatments (3.8) or treatment packages within a secluded space with a relaxing ambience,

45、for the promotion of health and well-being (3.3)Note 1 to entry: Its effort is to provide care and enhancement of health through a holistic approach, aimed at rejuvenating and relaxing the body, mind and spirit.3.7wellness spa therapistpersonnel contracted by the wellness spa (3.6), with a demonstra

46、ble evidence of knowledge and competence in applying the wellness approach and the wellness spa treatments (3.8)3.8wellness spa treatmentintervention to promote well-being (3.3)Note 1 to entry: The wellness spa treatments are mainly categorized into manual treatment, water treatment and/or holistic

47、activities.Note 2 to entry: The treatment is not related with medication or medical treatment.3.9whirlpoolbath or tub with a mechanism that swirls heated water4 Facilities and equipment4.1 Wellness facilities4.1.1 General requirementsAdequate space shall be provided for the comfort, privacy, well-be

48、ing and safety of clients. The wellness spa shall provide a secluded space appropriate for clients to use at peak times with enough privacy space for each individual.The ambience shall be peaceful and relaxing.4.1.2 ReceptionThere shall be a reception area. The reception area shall be in good condit

49、ion in terms of cleanliness and illumination and without obstacles.If the spaces for the client service (reception, porters lodge, cash, etc.) are differentiated, they shall be clearly identified and with signs.NOTE International Standards related to signs (e.g. ISO 7001) can be used.4.1.3 Treatment areaThere shall be a treatment area. The treatment area shall have a sink, except in temporary settings such as in natural areas.A minimum floor space should be allotted for each type of treatment.2 ISO 2016 All rights reservedBS I