1、BSI Standards PublicationBS ISO 18065:2015Tourism and related services Tourist services for publicuse provided by NaturalProtected Areas Authorities RequirementsBS ISO 18065:2015 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 18065:2015. The UK participation i
2、n its preparation was entrusted to TechnicalCommittee SVS/2, Tourism services.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its corre
3、ct application. The British Standards Institution 2015.Published by BSI Standards Limited 2015ISBN 978 0 580 80576 9 ICS 03.080.30; 03.200 Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy
4、and Strategy Committee on 31 March 2015.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e d ISO 2015Tourism and related services Tourist services for public use provided by Natural Protected Areas Authorities RequirementsTourisme et services connexes Services touristiques publ
5、ics dlivrs par les autorits des espaces naturels protgs ExigencesINTERNATIONAL STANDARDISO 18065First edition 2015-03-01Reference number ISO 18065:2015(E)BS ISO 18065:2015ISO 18065:2015(E)ii ISO 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2015All rights reserved. Unless otherwise specif
6、ied, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO
7、s member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.orgWeb www.iso.orgPublished in SwitzerlandBS ISO 18065:2015ISO 18065:2015(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13
8、Terms and definitions . 14 Approaches for public use 34.1 General . 34.2 Public use plan 34.3 Impacts of public use plan 44.4 Staff . 55 Services provision . 55.1 Access and reception . 55.2 Information 55.2.1 General 55.2.2 Publication 65.2.3 Signposting . 65.3 Environmental education and interpret
9、ation 75.4 Reservations 75.5 Complaints handling 86 Facilities . 86.1 General . 86.2 Visitor centre 96.3 Trail . 96.4 Observation point . 96.5 Recreational area 96.6 Camping area 96.7 Refuge 106.8 Nature workshop centre 107 Outsourcing.108 Safety .109 Waste management, cleaning, and maintenance.11An
10、nex A (informative) Accessibility .12Annex B (informative) Consumers rights 13Bibliography .14 ISO 2015 All rights reserved iiiContents PageBS ISO 18065:2015ISO 18065:2015(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO m
11、ember bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governm
12、ental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenanc
13、e are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention
14、is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/
15、or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity ass
16、essment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT), see the following URL: Foreword Supplementary information .The committee responsible for this document is ISO/TC 228, Tourism and related services.iv ISO 2015 All rights reservedBS IS
17、O 18065:2015ISO 18065:2015(E)IntroductionNatural Protected Areas (NPA) are created to preserve and conserve the endemic features, cultural heritage, and ambience of a specified area for the enjoyment of both present and future generations.The initiative for setting up protected areas is no longer co
18、ming only or even mainly from the government.NPA Authorities (NPAA) are responsible for ensuring the efficient and sustainable planning and development of tourist services conforming to legal requirements. Risk assessments promote the safety of the visitor and quality assessment of services mitigate
19、s impacts upon NPAs wildlife, flora, fauna, and communities.When appropriately managed, tourist activities in NPA allow visitors to experience the natural environment and to learn about the importance of nature conservation at the same time.Protected areas are established primarily to preserve some
20、type of biophysical process or condition such as a wildlife population, habitat, natural landscape (including abiotic nature), or cultural heritage such as a communitys cultural tradition.Public use, tourism, and recreation can be part of the objectives of a NPA. Tourists visit them for their own en
21、joyment and, in doing so, benefit from understanding and appreciation of the values on which the area was established.Tourism to NPA has grown and is now a significant element in the culture of modern society. Protected areas are very attractive settings for the growing demand for outdoor appreciati
22、ve activities in natural environments.Through public use management processes, NPAA hold responsibility for ensuring that while visitors have opportunities to participate in their desired activities, they are aware of and uphold the NPA values. That is the objective of this International Standard. I
23、SO 2015 All rights reserved vBS ISO 18065:2015BS ISO 18065:2015Tourism and related services Tourist services for public use provided by Natural Protected Areas Authorities Requirements1 ScopeThis International Standard establishes the requirements for tourist services provided directly by NPAA in or
24、der to satisfy visitors while giving priority to the NPA conservation objectives, excluding the marine protected areas.NOTE These NPAs can be publicly or privately managed, managed by the community or by NGO, or managed by a mixture of some or all of these possibilities.2 Normative referencesThe fol
25、lowing documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 7001, Graph
26、ical symbols Public information symbols3 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.3.1carrying capacitymeasure that addresses the question of how many visitors can be permitted into an area in any specific time, taking into account, at least, t
27、he risk of degrading the site, its physical capacity, and the visitors experienceNote 1 to entry: These desirable limits measure the types and levels of sustainable use.3.2controlled camping areadefined geographical space with provision of services where people can pitch a tent for periods of time d
28、efined by NPAA and in which cleaning services are provided3.3information pointfacility providing visitors with information and warnings to assist them in getting around the areaNote 1 to entry: Information points can be staffed (with attendants providing information) or unstaffed (only with informat
29、ion panel, brochures, etc.).3.4interpretation activitiesvisitor management tool that develops awareness and understanding of the NPAs cultural and natural environments and heightens recreation experiences and visitor satisfactionNote 1 to entry: Interpretation activities stimulate visitors to learn
30、and gain more appreciation of the values for which the NPA was established. Examples of interpretation activities are trail sight signs, field guides, guided walks or tours, interactive displays.INTERNATIONAL STANDARD ISO 18065:2015(E) ISO 2015 All rights reserved 1BS ISO 18065:2015ISO 18065:2015(E)
31、3.5marked trailsignposted path or track made across the NPA to direct walking and trekking activities (on foot, by bicycle, on horseback, or by other means accepted by NPAA)3.6natural protected areaNPAclearly defined geographical space, recognized, dedicated, and managed through legal means or other
32、 types of efficient means to achieve the long term conservation of nature with associated ecosystem services and cultural values3.7natural protected area authorityNPAAorganization that has the responsibility of planning and managing the NPANote 1 to entry: It can provide services to visitors and man
33、age facilities for public use.3.8nature workshopseminar or course that provides education for participants to learn about nature, particularly flora and fauna and/or specific natural environmentsNote 1 to entry: Specific infrastructure designed for educational aims, heritage interpretation, or conta
34、ct with nature can be provided.Note 2 to entry: Workshops can take place indoors or outdoors.3.9public useprograms, services, activities, and facilities provided within the protected area by the NPAA in order to bring the visitors closer to its natural and cultural values in a safe and ordered manne
35、r that guarantees the conservation, understanding, and appreciation of said values through information, education, and interpretation of the patrimony3.10public use servicesattention provided specifically to individuals or groups of individuals to facilitate activities of public useNote 1 to entry:
36、Support of specific facilities and/or specialized personnel is usually required, although in some cases, operation can proceed without these requirements.3.11recreational areaadapted space used for enjoyment and leisure in a safe and convenient wayNote 1 to entry: Recreational areas are usually avai
37、lable with basic services provided such as cleaning services, tables and seats and, in some cases, also opportunities for visitors to purchase goods.Note 2 to entry: This limited area can accommodate a broad range of education, outdoor recreation opportunities, and related facilities in ways that re
38、spect the natural landscape.3.12refugeroofed structure created for shelter, rest, or an overnight stay for one or several days, generally used in relation to complicated itinerariesNote 1 to entry: Refuges can either be manufactured or part of the natural landscape.Note 2 to entry: Refuges can be st
39、affed and unstaffed.2 ISO 2015 All rights reservedBS ISO 18065:2015ISO 18065:2015(E)3.13visitorperson using the NPA for outdoor recreation and enjoyment of its natural and cultural valuesNote 1 to entry: It includes international and domestic visitors.3.14wildlife exhibitdesignated, controlled area
40、where visitors are offered the opportunity to observe wildlifeNote 1 to entry: Physical barriers can be used to separate visitors from the species being viewed. Equipment for investigation of fauna to develop education or interpretative activities can be provided.3.15zoningland-use planning process
41、designed to manage the permitted uses and activities in an NPA4 Approaches for public use4.1 GeneralNPAA shall develop a policy and establish the criteria to evaluate the suitability of tourism activities, access and transportation by land, water, or air, taking into account the NPAs resources, valu
42、es, and conservation objectives.NOTE These criteria can consider low impact, non-consumptive activities; promote education, and include small groups activities.NPAA shall provide guidelines for tourism and recreation activities and communicate these to the public.NPAA shall define minimum level requ
43、irements for environmental performance of public use services and facilities.Accessibility principles should be considered when establishing conditions to service provision and facilities (see Annex A).4.2 Public use planNPAA shall establish and document a public use plan. Stakeholder consultation s
44、hould be considered. This plan shall address the conservation, understanding, and appreciation of natural and cultural values through information, education, and interpretation of the patrimony and shall minimize the potential impacts generated by tourism.NOTE 1 A public use plan can be called by di
45、fferent title. It can be one document or a series of documents.The public use plan shall include the following:a) public use zoning scheme;b) monitoring of environmental impacts;c) carrying capacity;d) maximum number of visitors for facilities;e) criteria to evaluate the suitability of tourism activ
46、ities;f) activities permitted and prohibited;g) expected, suggested, and prohibited visitor behaviours; ISO 2015 All rights reserved 3BS ISO 18065:2015ISO 18065:2015(E)h) recreation management and facilities (staffed or unstaffed);i) use, information, and interpretation of visitors experience and vi
47、sitors profile (such as surveys, questionnaires, etc.);j) accessibility considerations;k) safety;l) waste, cleaning, and maintenance;m) outsourcing;n) information and communication.NOTE 2 NPAA can use these different approaches to monitor impacts: limits of acceptable change, visitor impact manageme
48、nt, visitor experience and resource protection, visitor activity management process, the recreation opportunity spectrum, tourism optimization model, etc.NPAA shall ensure that the public use plan is established, implemented, and maintained valid and updated and shall maintain records for public use
49、 plan reviews.NPAA shall keep a record of the public use services offered, identifying the operating regime, managing company or concession holder, period of concession and gratuity or cost of the service for the visitor.NPAA shall monitor number and type of visitor and their perception of use, information, and interpretation. This data shall be recorded at visitor centres and at staffed information points.NOTE 3 Feedback can be obtained through comments, suggestions, complaints, and visitor satisfaction surveys.4.3 Impacts of pub
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