BS ISO 44001-2017 Collaborative business relationship management systems Requirements and framework《业务合作关系管理系统 要求和框架规范》.pdf

1、BS ISO 44001:2017Collaborative businessrelationship managementsystems Requirements andframeworkBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS ISO 44001:2017 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 44001:2017. It supe

2、rsedes BS 11000-1:2010 which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee SVS/1/4, Collaborative business relationships.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to

3、include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2017.Published by BSI Standards Limited 2017ISBN 978 0 580 96742 9 ICS 03.100.01; 03.100.70 Compliance with a British Standard cannot confer immunity from legal ob

4、ligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 March 2017.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO 44001:2017 ISO 2017Collaborative business relationship management systems Requirements an

5、d frameworkSystmes de management collaboratif dune relation daffaire Exigences et cadre de travailINTERNATIONAL STANDARDISO44001First edition2017-03Reference numberISO 44001:2017(E)BS ISO 44001:2017ISO 44001:2017(E)ii ISO 2017 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2017, Published in Sw

6、itzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be

7、requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgBS ISO 44001:2017ISO 44001:2017(E)Foreword viIntrod

8、uction vii1 Scope . 12 Normative references 13 Terms and definitions . 14 Context of the organization . 54.1 Understanding the organization and its context . 54.2 Understanding the needs and expectations of stakeholders 54.3 Determining the scope of the collaborative business relationship management

9、 system 54.4 Collaborative business relationship management system 64.5 Creation of value 65 Leadership 65.1 Leadership and commitment . 65.2 Policy . 75.3 Organization roles, responsibilities and authorities 75.3.1 Top management . 75.3.2 Establishment of an organizational governance structure . 75

10、.3.3 Senior executive responsible . 86 Planning . 86.1 Actions to address risks and opportunities . 86.2 Collaborative business relationship objectives and planning to achieve them . 86.3 Identification and prioritization of collaborative business relationships . 96.3.1 General 96.3.2 Identification

11、 of opportunities for collaboration . 97 Support 107.1 Resources 107.2 Competence and behaviour 107.3 Awareness 107.4 Communication . 107.5 Documented information 117.5.1 General. 117.5.2 Creating and updating 117.5.3 Control of documented information 117.5.4 Record of collaborative competencies .11

12、7.5.5 Corporate RMP .128 Operation 128.1 Operational planning and control . 128.2 Operational awareness (Stage 1) . 128.2.1 General. 128.2.2 Duties of SER 138.2.3 Application and validation of operational governance structure .138.2.4 Identification of operational objectives and value 138.2.5 Establ

13、ishment of value analysis process 148.2.6 Identification and prioritization of collaborative business relationships .148.2.7 Development of competencies and behaviour 148.2.8 Initial risk assessment .148.2.9 Establishment of the RMP . 148.3 Knowledge (Stage 2) . 158.3.1 General. 158.3.2 Strategy and

14、 business case. 158.3.3 Identification of key individuals competence and behaviour .17 ISO 2017 All rights reserved iiiContents PageBS ISO 44001:2017ISO 44001:2017(E)8.3.4 Knowledge management . 178.3.5 Supply chain and extended enterprise risks and opportunities 178.3.6 Implementation of risk manag

15、ement process 178.3.7 Evaluation of the business case 188.3.8 Incorporation of knowledge into the RMP .188.4 Internal assessment (Stage 3) 198.4.1 General. 198.4.2 Capability and environment for collaboration 198.4.3 Assessment of strengths and weaknesses 198.4.4 Assessment of collaborative profile

16、.208.4.5 Appointment of collaborative leadership 208.4.6 Definition of partner selection criteria 208.4.7 Implementation of the RMP 208.5 Partner selection (Stage 4) 218.5.1 General. 218.5.2 Nomination of potential collaborative partners 218.5.3 Partner evaluation and selection 218.5.4 Development o

17、f engagement and negotiation strategy for collaboration .228.5.5 Initial engagement with potential partners 228.5.6 Assessment of joint objectives 228.5.7 Assessment of joint exit strategy 228.5.8 Selection of preferred partners 228.5.9 Initiation of joint RMP 228.6 Working together (Stage 5) . 228.

18、6.1 General. 228.6.2 Establishment of the joint governance structure .238.6.3 Joint knowledge management process 258.6.4 Establish joint risk management process .258.6.5 Operational process and systems review 268.6.6 Measurement of delivery and performance 268.6.7 Improvement of organizational colla

19、borative competence .268.6.8 Establishment of a joint issue resolution process 268.6.9 Establishment of a joint exit strategy .278.6.10 Agreements or contracting arrangements .278.6.11 Establishment and Implementation of the joint RMP 288.7 Value creation (Stage 6) . 288.7.1 General. 288.7.2 Establi

20、shment of the value creation process 298.7.3 Identification of improvement and setting of targets .298.7.4 Use of learning from experience . 298.7.5 Updating of the joint RMP . 298.8 Staying together (Stage 7) 298.8.1 General. 298.8.2 Oversight by the SERs .308.8.3 Management of the joint relationsh

21、ip 308.8.4 Implementation of monitoring of behaviour and trust indicators 318.8.5 Continual value creation 318.8.6 Delivery of joint objectives . 318.8.7 Analysis of results 318.8.8 Issue resolution318.8.9 Maintenance of the joint exit strategy 328.8.10 Maintenance of the joint RMP . 328.9 Exit stra

22、tegy activation (Stage 8) . 328.9.1 General. 328.9.2 Initiation of disengagement 338.9.3 Business continuity 338.9.4 Evaluation of the relationship . 338.9.5 Future opportunities .33iv ISO 2017 All rights reservedBS ISO 44001:2017ISO 44001:2017(E)8.9.6 Review and updating of the RMPs . 339 Performan

23、ce evaluation 339.1 Monitoring, measurement, analysis and evaluation 339.1.1 General. 339.1.2 Exit evaluation 349.2 Internal audit . 349.3 Management review 3410 Improvement .3510.1 Nonconformity and corrective action 3510.2 Continual improvement . 35Annex A (informative) Assessment checklist .36Ann

24、ex B (informative) Relationship management plan 40Annex C (informative) Competencies and collaborative behaviour43Annex D (informative) Relationship maturity matrix .45Annex E (informative) Exit strategy 48Annex F (informative) Description of business relationship types .50Annex G (informative) Appl

25、ication guidance 52Bibliography .60 ISO 2017 All rights reserved vBS ISO 44001:2017ISO 44001:2017(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally c

26、arried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the wor

27、k. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the diffe

28、rent approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).Attention is drawn to the possibility that some of the elements of this document

29、may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www .iso .org/

30、patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information a

31、bout ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www .iso .org/ iso/ foreword .html.This document was prepared by Project Committee ISO/PC 286, Collaborative business relationship management Framework.vi ISO 2017 All

32、 rights reservedBS ISO 44001:2017ISO 44001:2017(E)IntroductionThe aim of this document is to establish the requirements of a strategic lifecycle framework to improve collaborative business relationships in and between organizations of all sizes. Collaborative business relationships in the context of

33、 this document can be multidimensional (see Figure 1). They can be one-to-one relationships or networked relationships involving multiple parties.Figure 1 Multidimensional relationshipsWhile this document principally addresses the management system of an organization, it also recognizes that effecti

34、ve collaboration requires two or more organizations to engage together and that management systems need to accommodate the joint activities of the parties.In addition to addressing the overall requirements to establish a management system, this document addresses operational process requirements for

35、 specific or individual organizational relationship engagement (see Clause 8). This document also contains a number of informative annexes to assist the user. Annex A provides a checklist to assist organizations to implement and meet the requirements of this document.Figure 2 illustrates the relatio

36、nship between clauses of this document and the organizations systems and processes.The framework addresses a number of themes that cascade from the high level management system and will vary within the context and maturity of a specific relationships lifecycle. These evolving themes impact the behav

37、iour and organizational culture of collaborating organizations to ensure they are effective, optimized and deliver enhanced benefit to the stakeholders through collaborative approaches. ISO 2017 All rights reserved viiBS ISO 44001:2017ISO 44001:2017(E)Figure 2 Relationship between clauses of this do

38、cument and the organizations systems and processesviii ISO 2017 All rights reservedBS ISO 44001:2017INTERNATIONAL STANDARD ISO 44001:2017(E)Collaborative business relationship management systems Requirements and framework1 ScopeThis document specifies requirements for the effective identification, d

39、evelopment and management of collaborative business relationships within or between organizations.This document is applicable to private and public organizations of all sizes, from large multinational corporations and government organizations, to non-profit organizations and micro/small businesses.A

40、pplication of this document can be on several different levels, e.g. a single application (including operating unit, operating division, single project or programme, mergers and acquisitions); an individual relationship (including one-to-one relationships, alliance, partnership, business customers,

41、joint venture); multiple identified relationships (including multiple partner alliances, consortia, joint ventures, networks, extended enterprise arrangements and end-to-end supply chains); full application organization-wide for all identified relationship types.2 Normative referencesThere are no no

42、rmative references in this document.3 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.ISO and IEC maintain terminological databases for use in standardization at the following addresses: ISO Online browsing platform: available at h t t p :/ www .iso

43、.org/ obp IEC Electropedia: available at h t t p :/ www .electropedia .org/ 3.1organizationperson or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.8)Note 1 to entry: The concept of organization includes, but is not limite

44、d to, sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.3.2stakeholderinterested partyperson or organization (3.1) that can affect, be affected by, or perceive itself to

45、be affected by a decision or activity ISO 2017 All rights reserved 1BS ISO 44001:2017ISO 44001:2017(E)3.3requirementneed or expectation that is stated, generally implied or obligatoryNote 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.1) and stakeh

46、olders (3.2) that the need or expectation under consideration is implied.Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.11).3.4management systemset of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) a

47、nd objectives (3.8) and processes (3.12) to achieve those objectivesNote 1 to entry: A management system can address a single discipline or several disciplines.Note 2 to entry: The system elements include the organizations structure, roles and responsibilities, planning and operation.Note 3 to entry

48、: The scope of a management system can include the whole of the organization, specific and identified functions of the organization, specific and identified sections of the organization, or one or more functions across a group of organizations.3.5top managementperson or group of people who directs a

49、nd controls an organization (3.1) at the highest levelNote 1 to entry: Top management has the power to delegate authority and provide resources within the organization.Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then top management refers to those who direct and control that part of the organization.3.6effectivenessextent to which planned activities are realized and planned results achieved3.7policyintentions and direction of an organization (3.1) as formally expressed by it