1、BSI Standards PublicationBS ISO/IEC 29155-2:2013Systems and softwareengineering Informationtechnology projectperformance benchmarkingframeworkPart 2: Requirements for benchmarkingBS ISO/IEC 29155-2:2013 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO/IEC29155-2
2、:2013.The UK participation in its preparation was entrusted to TechnicalCommittee IST/15, Software and systems engineering.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a co
3、ntract. Users are responsible for its correctapplication. The British Standards Institution 2013. Published by BSI StandardsLimited 2013ISBN 978 0 580 76317 5ICS 35.080Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the author
4、ity of theStandards Policy and Strategy Committee on 30 November 2013.Amendments issued since publicationDate Text affectedBS ISO/IEC 29155-2:2013Systems and software engineering Information technology project performance benchmarking framework Part 2: Requirements for benchmarkingIngnierie des syst
5、mes et du logiciel Cadre de conduite de tests de performance de projet de technologies de linformation Partie 2: Exigences pour le marquage de rfrence ISO/IEC 2013INTERNATIONAL STANDARDISO/IEC29155-2First edition2013-11-01Reference numberISO/IEC 29155-2:2013(E)BS ISO/IEC 29155-2:2013ISO/IEC 29155-2:
6、2013(E)ii ISO/IEC 2013 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2013All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the int
7、ernet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.orgWeb www.
8、iso.orgPublished in SwitzerlandBS ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E) ISO/IEC 2013 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 Abbreviated terms 25 Benchmarking process model 25.1 Outline of the benchmarking pro
9、cess model 25.2 Requirements and tasks for business layer 45.3 Requirements and tasks for program layer 55.4 Requirements and tasks for project and operational layer 5Annex A (informative) Framework model of IT project performance benchmarking 21Bibliography .24BS ISO/IEC 29155-2:2013ISO/IEC 29155-2
10、:2013(E)ForewordISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through
11、 technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also ta
12、ke part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.The main task of the joint technical committee is to prepare I
13、nternational Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote.Attention is drawn to the possibility that so
14、me of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.ISO/IEC 29155-2 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems en
15、gineering.ISO/IEC 29155 consists of the following parts, under the general title Systems and software engineering Information technology project performance benchmarking framework: Part 1: Concepts and definitions Part 2: Requirements for benchmarking Part 3: Guidance for reporting Part 4: Guidance
16、for data collection and maintenanceFurther parts might follow.iv ISO/IEC 2013 All rights reservedBS ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E)IntroductionThis part of ISO/IEC 29155 identifies the required activities and tasks that are necessary to successfully identify, define, select, apply, and i
17、mprove benchmarking for information technology (IT) project performance.This part of ISO/IEC 29155 is intended to provide guidance for organizations which are preparing to introduce and implement benchmarking techniques to evaluate performance of IT projects. This part of ISO/IEC 29155 assists organ
18、izations to establish a well-defined process to perform benchmarking. The process includes activities and tasks not only for data selection and comparison in IT project performance benchmarking but also for data collection, benchmarking repository management, and providing benchmarking instruments.T
19、his part of ISO/IEC 29155 is developed as the second part of multiple parts which will complete the IT project performance benchmarking framework as is shown in Figure 1. This part of ISO/IEC 29155 provides the requirements for a benchmarking process.Part 4:Guidance fordata collectionand maintenance
20、Data characteristicsINPUTPart 3:Guidance forreportingData analysisOUTPUTPart 2:Requirements for benchmarkingPROCESSPart 1:Concepts and definitionsRESOURCESBenchmarking domainsCONTROLSFigure 1 IT project performance benchmarking standards overview ISO/IEC 2013 All rights reserved vBS ISO/IEC 29155-2:
21、2013BS ISO/IEC 29155-2:2013Systems and software engineering Information technology project performance benchmarking framework Part 2: Requirements for benchmarking1 ScopeThis part of ISO/IEC 29155 provides general requirements for processes of “the information technology (IT) project performance ben
22、chmarking framework” by prescribing: the requirements for the processes for individual activities within the benchmarking framework (e.g. conduct benchmarking, maintain repository, submit data), the tasks necessary to successfully execute activities and equip them with components, both of which are
23、defined in ISO/IEC 29155-1.This part of ISO/IEC 29155 is intended for use by any stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team).NOTE The following are examples of how this part of ISO/IEC 29155 ca
24、n be used: by a systems and software supplier to implement a benchmarking process to estimate and/or evaluate performance of an IT project, by a systems and software acquirer (or a third-party agent) for evaluating the performance of the suppliers IT project, by a benchmark provider to implement pro
25、cesses to collect and analyze IT project data and provide benchmarks, by a benchmarking service provider to implement various services (e.g. providing instruments for benchmarking, or conducting an instance of benchmarking for a benchmarking user).This part of ISO/IEC 29155 does not prescribe how to
26、 utilize benchmarking results, nor does it prescribe the name, format, or explicit content of the documentation that results from the benchmarking processes.2 Normative referencesThe following documents, in whole or in part, are normatively referenced in this document and are indispensable for its a
27、pplication. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO/IEC 29155-1, Systems and software engineering Information technology project performance benchmarking framework Part 1: Conce
28、pts and definitions3 Terms and definitionsFor the purposes of this document, the terms and definitions given in ISO/IEC 29155-1 and the following apply.3.1data submitterperson or organization that provides IT project data to be included into a benchmarking repositoryINTERNATIONAL STANDARD ISO/IEC 29
29、155-2:2013(E) ISO/IEC 2013 All rights reserved 1BS ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E)3.2repository ownerperson or organization that owns and maintains a benchmarking repository3.3tasksmallest unit of work subject to management accountability; a well-defined work assignment for one or more p
30、roject membersNote 1 to entry: Related tasks are usually grouped to form activities.SOURCE: IEEE 829-2008 IEEE Standard for Software and System Test Documentation, 3.1.384 Abbreviated termsCBa “Conduct Benchmarking” activityIBa “Issue Benchmarks” activityIT Information TechnologyMPa “Measure IT Proj
31、ect” activityMRa “Maintain Repository” activityMBLa “Manage benchmarking Business Level” activityMPLa “Manage benchmarking Program Level” activityPIa “Provide Instruments” activitySDa “Submit Data” activityURa “Utilize benchmarking Results” activity5 Benchmarking process model5.1 Outline of the benc
32、hmarking process modelIT project performance benchmarking requires various mutually related activities to be executed systematically as presented in Figure A.1. In addition, it outlines requirements for data retention and storage activities for an organizational benchmarking repository.To ensure tha
33、t all activities in the benchmarking framework will be managed and systematically executed, this part of ISO/IEC 29155 adopts a three-layered benchmarking management process model (see Figure 2) that consists of: Business layer, which takes responsibility for organizational business decision making
34、and commitment, Program layer, which controls all benchmarking activities in the organization and supervises projects, Project and operational layer, which consists of various projects and/or operations to perform one or more allocated activities.NOTE 1 The project and operational layer corresponds
35、to the IT project performance benchmarking framework that was introduced in ISO/IEC 29155-1 (Concepts and definitions) of which an excerpted outline is included as Annex A .2 ISO/IEC 2013 All rights reservedBS ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E)NOTE 2 Depending on the maturity of the organiz
36、ation, IT project performance benchmarking might include only the activities in the project and operational layer. For example, an organization might choose to pilot a benchmarking activity as a single instance of benchmarking.Figure 2 Benchmarking process modelTable 1 presents a description of the
37、activities for which each layer is responsible, and to which activities other layers participate.NOTE 3 In this part of ISO/IEC 29155, the word “project” (except when it is prefixed with IT as in, IT project) means performing a benchmarking activity as a project. ISO/IEC 2013 All rights reserved 3BS
38、 ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E)Table 1 Responsibility and activity assignments in benchmarking process modelAssignment(Action)ResponsibilityBusiness layerProgram layerProject and operational layerIdentify organizational needs and priorities for benchmarking, establish long term benchmar
39、king plan, identify and allocate the necessary resources, and commit to the execution of benchmark-ing plan.R C, I IEstablish execution plan to implement the benchmarking plan, allocate the necessary activities to multiple projects and opera-tions, invoke and manage progress.C R C, IPrepare and exec
40、ute activity. I C,I RResponsibilities: R: Responsible, C: Consulted, I: Informed.The processes at each layer require the following task groups: G1 “Initiating”, which launches a project, G2 “Planning”, which establishes a project plan, G3 “Executing”, which conducts one or more benchmarking activiti
41、es, G4 “Evaluating”, which evaluates processes and outcomes of the benchmarking activities, G5 “Improving”, which plans the changes to be implemented for future benchmarking based on lessons learned.5.2 Requirements and tasks for business layerThe following tasks should be performed:a) identify busi
42、ness goals for the organization,b) specify how benchmarking can provide information to support the business goals,c) launch a benchmarking program,d) create and maintain the benchmarking plan,e) receive and evaluate the benchmarking feedback against the business goal(s),f) decide improvement actions
43、.Strategic management of benchmarking is performed at the business layer. For this reason, the organization should execute a “manage benchmarking business level” activity.The activity includes, but is not limited to, following tasks: specify the purpose of adopting IT project performance benchmarkin
44、g, map the organizational focus on the aspects of IT project performance, define role(s) of the organization (e.g. benchmarking service provider and/or benchmarking user), check strategic programs to justify the business goals of organization, estimate the amount of resources to be invested in the b
45、enchmarking program, check and justify the organizational policy to allocate outsourced or in-house resources in various benchmarking activities.4 ISO/IEC 2013 All rights reservedBS ISO/IEC 29155-2:2013ISO/IEC 29155-2:2013(E) determine acceptance criteria for the program, assign the program to one o
46、r more organizational units, acquire commitments to ensure the execution of the program, evaluate the adequacy of human and financial resources to execute the program.5.3 Requirements and tasks for program layerAt the program layer, a program steering committee shall be organized to activate and con
47、trol each program.The program steering committee shall:a) determine the total number of projects and operations within the program,b) establish a project and operational level work breakdown plan for the execution of the program,c) divide benchmarking activities into projects and operations,d) assig
48、n projects and operations to organizational units,e) launch projects and operations by allocating necessary resources,f) synchronize the management practices,g) supervise and control the progress,h) perform mutual adjustments to coordinate the project(s) and operation(s),i) indicate the observable i
49、mprovements to business layer.The organization should execute a “manage benchmarking program level” activity.The activity includes, but is not limited to, following tasks: break the assigned mission (purpose) of the program into projects and operations, determine acceptance criteria for projects and operations, list the benchmarking activities which are essential for achieving the mission, determine which of the activities will be outsourced and which will be performed by the organizatio
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