BS ISO IEC 29155-4-2016 Systems and software engineering Information technology project performance benchmarking framework Guidance for data collection and maintenance《系统和软件工程 信息技术.pdf

1、BSI Standards PublicationSystems and software engineering Information technology project performance benchmarking frameworkPart 4: Guidance for data collection and maintenanceBS ISO/IEC 29155-4:2016National forewordThis British Standard is the UK implementation of ISO/IEC 29155-4:2016.The UK partici

2、pation in its preparation was entrusted to Technical Committee IST/15, Software and systems engineering.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are

3、 responsible for its correct application. The British Standards Institution 2016 Published by BSI Standards Limited 2016ISBN 978 0 580 86506 0ICS 35.080Compliance with a British Standard cannot confer immunity from legal obligations. This British Standard was published under the authority of the Sta

4、ndards Policy and Strategy Committee on 30 November 2016.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS ISO/IEC 29155-4:2016Systems and software engineering Information technology project performance benchmarking framework Part 4: Guidance for data collection and

5、maintenanceIngnierie des systmes et du logiciel Cadre de conduite de tests de performance de projet de technologies de linformation Partie 4: Directives pour la collecte de donnes et la maintenanceINTERNATIONAL STANDARDISO/IEC29155-4Reference numberISO/IEC 29155-4:2016(E)First edition2016-10-15 ISO/

6、IEC 2016BS ISO/IEC 29155-4:2016ii ISO/IEC 2016 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO/IEC 2016, Published in Switzerlandg4g142g142g3g148g139g137g138g150g149g3g148g135g149g135g148g152g135g134g484g3g24g144g142g135g149g149g3g145g150g138g135g148g153g139g149g135g3g149g146g135g133g139g976g139

7、g135g134g481g3g144g145g3g146g131g148g150g3g145g136g3g150g138g139g149g3g146g151g132g142g139g133g131g150g139g145g144g3g143g131g155g3g132g135g3g148g135g146g148g145g134g151g133g135g134g3g145g148g3g151g150g139g142g139g156g135g134g3g145g150g138g135g148g153g139g149g135g3g139g144g3g131g144g155g3g136g145g148

8、g143g3or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.g12g22g18g3g133g145g146g155g148g1

9、39g137g138g150g3g145g136g976g139g133g135Ch. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgISO/IEC 29155-4:2016(E)BS ISO/IEC 29155-4:2016ISO/IEC 29155-4:2016(E)Foreword vIntroduction vi1 Scope . 12 Normative references 1g

10、885g3 g23g135g148g143g149g3g131g144g134g3g134g135g976g139g144g139g150g139g145g144g149 . 14 Abbreviated terms 2g887g3 g21g135g147g151g139g148g135g143g135g144g150g149g3g131g144g134g3g137g151g139g134g131g144g133g135g3g136g145g148g3g134g131g150g131g3g134g135g976g139g144g139g150g139g145g144 . 25.1 IT pro

11、ject data structure overview 25.2 Attribute . 45.3 Data element . 45.4 Data record . 45.5 IT project dataset 5g887g484g888g3 g21g135g147g151g139g148g135g143g135g144g150g149g3g136g145g148g3g134g135g976g139g144g139g144g137g3g134g131g150g131g3g135g142g135g143g135g144g150g149 . 5g887g484g888g484g883g3 g

12、18g152g135g148g152g139g135g153g3g145g136g3g134g135g976g139g144g139g150g139g152g135g3g146g148g145g146g135g148g150g139g135g149 . 5g887g484g888g484g884g3 g12g134g135g144g150g139g976g139g135g148 . 65.6.3 Short name 65.6.4 Name 65.6.5 Description 75.6.6 Priority . 7g887g484g888g484g889g3 g6g145g144g976g1

13、39g134g135g144g150g139g131g142g139g150g155 . 75.6.8 Reproducibility 75.6.9 Scalability . 75.6.10 Data type . 75.6.11 Measurement unit . 85.6.12 Precision 85.6.13 Timing . 85.6.14 Procedure 105.6.15 Source data elements 105.6.16 Dependency .10g887g484g889g3 g21g135g147g151g139g148g135g143g135g144g150

14、g149g3g136g145g148g3g134g135g976g139g144g139g144g137g3g134g131g150g131g3g148g135g133g145g148g134g149 10g887g484g890g3 g21g135g147g151g139g148g135g143g135g144g150g149g3g136g145g148g3g134g135g976g139g144g139g144g137g3g12g23g3g146g148g145g140g135g133g150g3g134g131g150g131g149g135g150g149 116 Functions

15、for data collection 116.1 Overview . 116.2 Data collection functions of “Measure IT project” . 116.3 Data collection functions of “Submit data” 126.4 Data collection functions of “Maintain repository” 127 Requirements and guidance for data collection .137.1 Requirements and guidance for data source

16、. 137.2 Guidance for timing . 137.3 Guidance for data validation 147.4 Requirements and guidance for privacy protection 148 Functions for maintenance and support 159 Requirements and guidance for maintenance and support .159.1 Requirements and guidance for data maintenance159.2 Requirements and guid

17、ance for repository maintenance 169.3 Requirements and guidance for delivery of benchmarking repository product.169.4 Requirements and guidance for delivery of issued benchmarks 169.5 Requirements and guidance for support for benchmarking products 179.6 Requirements and guidance for support for benc

18、hmarking experience base 17Annex A (informative) The benchmarking information model .18 ISO/IEC 2016 All rights reserved iiiContents PageBS ISO/IEC 29155-4:2016ISO/IEC 29155-4:2016(E)Annex B (informative)g3g6g142g131g149g149g139g976g139g133g131g150g139g145g144g3g145g136g3g134g131g150g131g3g135g142g1

19、35g143g135g144g150g149g3g131g144g134g3g133g145g143g146g131g148g139g149g145g144g3g153g139g150g138g3g145g150g138g135g148g3related standards 25Annex C (informative) Framework model of IT project performance benchmarking in ISO/IEC 29155-1 .32Bibliography .35iv ISO/IEC 2016 All rights reservedBS ISO/IEC

20、 29155-4:2016ISO/IEC 29155-4:2016(E)ForewordISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of Int

21、ernational Standards through technical g133g145g143g143g139g150g150g135g135g149g3 g135g149g150g131g132g142g139g149g138g135g134g3 g132g155g3 g150g138g135g3 g148g135g149g146g135g133g150g139g152g135g3 g145g148g137g131g144g139g156g131g150g139g145g144g3 g150g145g3 g134g135g131g142g3 g153g139g150g138g3 g1

22、46g131g148g150g139g133g151g142g131g148g3 g976g139g135g142g134g149g3 g145g136g3 g150g135g133g138g144g139g133g131g142g3g131g133g150g139g152g139g150g155g484g3g12g22g18g3g131g144g134g3g12g8g6g3g150g135g133g138g144g139g133g131g142g3g133g145g143g143g139g150g150g135g135g149g3g133g145g142g142g131g132g145g14

23、8g131g150g135g3g139g144g3g976g139g135g142g134g149g3g145g136g3g143g151g150g151g131g142g3g139g144g150g135g148g135g149g150g484g3g18g150g138g135g148g3g139g144g150g135g148g144g131g150g139g145g144g131g142g3organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the

24、 g153g145g148g141g484g3g12g144g3g150g138g135g3g976g139g135g142g134g3g145g136g3g139g144g136g145g148g143g131g150g139g145g144g3g150g135g133g138g144g145g142g145g137g155g481g3g12g22g18g3g131g144g134g3g12g8g6g3g138g131g152g135g3g135g149g150g131g132g142g139g149g138g135g134g3g131g3g140g145g139g144g150g3g150

25、g135g133g138g144g139g133g131g142g3g133g145g143g143g139g150g150g135g135g481g3ISO/IEC JTC 1.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the differen

26、t types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall no

27、t be held responsible for identifying any or all such patent rights. Details of g131g144g155g3g146g131g150g135g144g150g3g148g139g137g138g150g149g3g139g134g135g144g150g139g976g139g135g134g3g134g151g148g139g144g137g3g150g138g135g3g134g135g152g135g142g145g146g143g135g144g150g3g145g136g3g150g138g135g3g1

28、34g145g133g151g143g135g144g150g3g153g139g142g142g3g132g135g3g139g144g3g150g138g135g3g12g144g150g148g145g134g151g133g150g139g145g144g3g131g144g134g512g145g148g3on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the c

29、onvenience of users and does not constitute an endorsement.g9g145g148g3 g131g144g3 g135g154g146g142g131g144g131g150g139g145g144g3 g145g144g3 g150g138g135g3 g143g135g131g144g139g144g137g3 g145g136g3 g12g22g18g3 g149g146g135g133g139g976g139g133g3 g150g135g148g143g149g3 g131g144g134g3 g135g154g146g148g

30、135g149g149g139g145g144g149g3 g148g135g142g131g150g135g134g3 g150g145g3 g133g145g144g136g145g148g143g139g150g155g3assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/f

31、oreword.html.The committee responsible for this document is ISO/IEC JTC1, Information technology, Subcommittee SC 7, Software and systems engineering.A list of all parts in the ISO/IEC 29155 series can be found on the ISO website. ISO/IEC 2016 All rights reserved vBS ISO/IEC 29155-4:2016ISO/IEC 2915

32、5-4:2016(E)IntroductionBenchmarking is an activity of comparing “objects of interest” to each other or against a benchmark to evaluate characteristic(s). In the context of the ISO/IEC 29155 series, the “object of interest” is the performance of information technology (IT) project, and the characteri

33、stic is a particular aspect of an IT project such as productivity.Benchmarking is one of the fastest-growing techniques in the area of IT project management. Instances of IT project performance benchmarking are initiated and conducted for various reasons. Among the most common reasons are the follow

34、ing:a) the need to compare project productivity between similar industries;b) the need to compare productivity between different project types and technologies;g133g524g3 g150g138g135g3g144g135g135g134g3g150g145g3g976g139g144g134g3g150g138g135g3g143g145g149g150g3g135g136g136g135g133g150g139g152g135g

35、3g150g131g148g137g135g150g149g3g136g145g148g3g12g23g3g134g135g152g135g142g145g146g143g135g144g150g3g146g148g145g133g135g149g149g3g139g143g146g148g145g152g135g143g135g144g150g482d) the need to compare productivity between different suppliers;e) the need to improve project management maturity;f) the n

36、eed to improve project estimation capability.Much has been written regarding the trials of establishing IT project performance benchmarking, and statistics bear witness to the high failure rate of measurement and benchmarking programs. The most probable causes for failure have been disappointment in

37、 the benchmarking outcomes due to a lack of alignment between the selected measurements and business goals, and the misunderstanding of project level measurements in relation to program and portfolio management levels. When there is no alignment between executed measurements and provided outcomes, u

38、nnecessary effort is required from the IT project teams collecting the project data. The result is decreased motivation to continue and institutionalize benchmarking.As is shown in Figure 1, the ISO/IEC 29155 series consists of multiple parts. ISO/IEC 29155-1 provides the overall framework model for

39、 IT project performance benchmarking. g12g150g3g133g145g144g149g139g149g150g149g3g145g136g3g131g133g150g139g152g139g150g139g135g149g3g131g144g134g3g133g145g143g146g145g144g135g144g150g149g3g150g138g131g150g3g131g148g135g3g144g135g133g135g149g149g131g148g155g3g150g145g3g149g151g133g133g135g149g149g13

40、6g151g142g142g155g3g139g134g135g144g150g139g136g155g481g3g134g135g976g139g144g135g481g3g149g135g142g135g133g150g481g3apply, and improve benchmarking. ISO/IEC 29155-2 prescribes the required tasks in individual benchmarking activities that are necessary to execute various activities to conduct and/or

41、 support successful benchmarking in an organization. ISO/IEC 29155-3 prescribes the guidance for reporting processes and contents of typical reports. ISO/IEC 29155-4 provides guidance for the activities to collect data of IT projects to be entered into and maintained in a benchmarking repository.Fur

42、ther parts might follow.vi ISO/IEC 2016 All rights reservedBS ISO/IEC 29155-4:2016ISO/IEC 29155-4:2016(E)Requirements andguidance for data collection and maintenanceData characteristicsINPUTGuidance forreportingData analysisOUTPUTRequirements for benchmarkingPROCESSISO/IEC 29155-1Concepts and deg976

43、initionsRESOURCESExemplarBenchmarking DomainsCONTROLSData ExchangeISO/IEC 29155-3ISO/IEC 29155-2ISO/IEC 29155-4Figure 1 IT project performance benchmarking standards overview ISO/IEC 2016 All rights reserved viiBS ISO/IEC 29155-4:2016This page deliberately left blankSystems and software engineering

44、Information technology project performance benchmarking framework Part 4: Guidance for data collection and maintenance1 ScopeThis document provides general requirements and guidance for collecting and maintaining data of information technology (IT) projects and for delivering the benchmarking reposi

45、tory within benchmarking activities of “the IT project performance benchmarking framework” by prescribing the following:g131g524g3 g148g135g147g151g139g148g135g143g135g144g150g149g3g131g144g134g3g137g151g139g134g131g144g133g135g3g136g145g148g3g134g131g150g131g3g135g142g135g143g135g144g150g3g134g135g

46、976g139g144g139g150g139g145g144g149g482b) requirements and guidance for the data collection and maintenance processes within the benchmarking framework;c) requirements and guidance for maintaining benchmarking repository product and issued benchmarks.This document mainly focuses on three major activ

47、ities, which are “maintain repository”, “submit IT project data”, and “measure IT project” activities.This document is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team).NOTE The f

48、ollowing are examples of how this document can be used:g516g3 g132g155g3 g131g3 g132g135g144g133g138g143g131g148g141g3 g146g148g145g152g139g134g135g148g481g3 g150g145g3 g134g135g976g139g144g135g3 g134g131g150g131g3 g135g142g135g143g135g144g150g149g481g3 g133g145g142g142g135g133g150g3 g131g144g134g3

49、g143g131g139g144g150g131g139g144g3 g12g23g3 g146g148g145g140g135g133g150g3 g134g131g150g131g481g3 g131g144g134g3 g146g148g145g152g139g134g135g3benchmarking repository product or issued benchmarks; by a benchmarking analyst, to use benchmarking repository product and/or benchmarks for executing an instance of benchmarking; by a benchmarking service provider, to utilize benchmarking repository product and/or benchmarks for providing benchmarking services;g516g3 g132g155g3g131g144g3g12g23g3g149g135g148g152g139g133g135g3g146g148g145g152g139g134g1