1、PD CEN/TR 16234-2:2016e-Competence Framework(e-CF) A commonEuropean Framework for ICTProfessionals in all industrysectorsPart 2: User GuideBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06PD CEN/TR 16234-2:2016 PUBLISHED DOCUMENTNational forewordThis Published Documen
2、t is the UK implementation of CEN/TR16234-2:2016.The UK participation in its preparation was entrusted to TechnicalCommittee IST/43, Information technology for learning, educationand training.A list of organizations represented on this committee can beobtained on request to its secretary.This public
3、ation does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2016. Published by BSI StandardsLimited 2016ISBN 978 0 580 93174 1ICS 35.020Compliance with a British Standard cannot confer immunity froml
4、egal obligations.This Published Document was published under the authority of theStandards Policy and Strategy Committee on 31 August 2016.Amendments issued since publicationDate Text affectedPD CEN/TR 16234-2:2016TECHNICAL REPORT RAPPORT TECHNIQUE TECHNISCHER BERICHT CEN/TR 16234-2 August 2016 ICS
5、35.020 Supersedes CWA 16234-2:2014English Version e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 2: User Guide This Technical Report was approved by CEN on 4 July 2016. It has been drawn up by the Technical Committee CEN/TC 428. CEN m
6、embers are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Por
7、tugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation in any
8、form and by any means reserved worldwide for CEN national Members. Ref. No. CEN/TR 16234-2:2016 EPD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Normative reference 5 3 Terms, definitions, symbols and abbreviated terms 5 4 General princi
9、ples . 5 5 Adapting EN 16234-1 as a shared European reference to specific needs . 5 5.1 Case studies . 5 5.2 Human resources management in ICT services (demand and supply public and private) . 8 5.3 A common reference for local frameworks 12 5.4 Reference for qualifications, training and certificati
10、on . 20 5.5 Support of ICT professional career development 22 5.6 Support of HR planning and job profiles development 23 5.7 Support of recruiting and sourcing processes . 25 5.8 Support of understanding learning paths and training offers . 26 5.9 A common reference for policy makers, professional a
11、ssociations and market analysts 27 Annex A (informative) Use of ICT sector terminology . 28 Annex B (informative) Development history of EN 16234-1 . 31 Bibliography . 34 PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 3 European foreword This document (CEN/TR 16234-2) has been prepared by Technical C
12、ommittee CEN/TC 428 “Project Committee - e-Competences and ICT Professionalism”, the secretariat of which is held by UNI. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN shall not be held responsible for identifying any or all
13、 such patent rights. This document supersedes CWA 16234-2:2014. This Technical Report is the second part of the EN 16234 series, which is made up of the following three parts and which will replace CWA 16234-1:2014, CWA 16234-2:2014 and CWA 16234-3:2014: EN 16234-1, e-Competence Framework (e-CF) - A
14、 common European Framework for ICT Professionals in all industry sectors - Part 1: Framework CEN/TR 16234-2, e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 2: User guide prCEN/TR 16234-3, e-Competence Framework (e-CF) - A common Europ
15、ean Framework for ICT Professionals in all industry sectors - Part 3: Methodology Part 1 is a fully standalone document, whilst part 2 and 3 rely on part 1. A relationship with the European ICT Professional Profiles (CWA 16458:2012, original CWA updated by e-CF 3.0 competences and re-published in 20
16、14) is established. A number of relevant e-Competences and their applying level(s), as defined by this standard, are assigned to each Profile. CWA 16234-4:2014, composed of 15 case studies illustrating e-CF practical use from multiple sector perspectives, remains published and can be downloaded for
17、free from the internet (Official e-CF website: www.ecompetences.eu). PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 4 Introduction EN 16234-1 was established as a tool to support mutual understanding and provide transparency of language through the articulation of competences required and deployed by
18、 Information and Communication Technology (ICT) professionals. The underpinning philosophy and principles adopted during the standards construction that are vital for its application and for successive updates are explained in the Introduction of EN 16234-1. PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016
19、 (E) 5 1 Scope This Technical Report supports understanding, adoption and use of EN 16234-1. It supports Information and Communication Technology (ICT) stakeholders, in particular: ICT service, demand and supply companies; ICT professionals, managers and human resource (HR) departments; vocational e
20、ducation institutions and training bodies including higher education; social partners (trade unions and employer associations); professional associations, accreditation, validation and assessment bodies; market analysts and policy makers; and other organizations and stakeholders in public and privat
21、e sectors across Europe, to adopt, apply and use the framework in their environment. 2 Normative reference The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For un
22、dated references, the latest edition of the referenced document (including any amendments) applies. EN 16234-1, e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 1: Framework 3 Terms, definitions, symbols and abbreviated terms For the pu
23、rposes of this document, the terms, definitions, symbols and abbreviated terms given in EN 16234-1 apply. 4 General principles This Technical Report provides guidance on how to apply EN 16234-1 from multiple ICT stakeholder perspectives. It addresses the fact that a European reference set of ICT com
24、petence definitions is unlikely to match all company or institutions needs perfectly. EN 16234-1 is intended for guidance and is designed to provide a common shared reference tool which can be implemented, adapted and used in accordance with ICT stakeholder requirements. The following implementation
25、 guidance is structured by stakeholder groups. 5 Adapting EN 16234-1 as a shared European reference to specific needs 5.1 Case studies To support EN 16234-1 application within multiple environments, a series of illustrative case studies provide examples, benefits and hints of how to make best use of
26、 EN 16234-1. They relate to practical EN 16234-1 application experiences and have been elaborated together with EN 16234-1 applying organizations throughout Europe. All case studies have been published as Part 4 of the European e-Competence framework version 3.0 CWA 16234-4:2014 and they can be down
27、loaded for free from the internet (Official e-CF website: PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 6 www.ecompetences.eu). Table 1 provides an overview of the case studies published together with their respective key perspectives on EN 16234-1 application. Table 1 15 case studies covering multi
28、ple ICT sector perspectives overview Case study Title Key perspectives A e-CF in large ICT demand organizations Job profile creation Internal ICT staff development Cross company and cross border common language B e-CF in a corporate/ ICT supplier environment e-CF for consultants Identifying training
29、 needs Training development Competence gap identification C e-CF for SMEs - competence need analysis and managerial dashboard Application in a micro enterprise environment e-CF as a marketing aid e-CF as a business development tool Competence need analysis Linking business strategy and competence de
30、velopment Develop or buy new competences e-CF for SME consultants D SME competence assessment and business card creation based upon the e-CF SME competence self-assessment Business card creation Business capability e-CF for SME consultants E e-CF to build SME job descriptions Job description develop
31、ment Intercompany communication Recruitment aid F e-CF for qualification providers Matching education supply to market needs The difference between competence development and traditional learning Student motivation from a competence approach EQF and e-CF compliance G e-CF in a certification environm
32、ent Matching certification supply to market needs Increasing transparency in the European e-Skills landscape H e-CF for ICT professional self-assessment Self-assessment CV / Self promotion PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 7 Case study Title Key perspectives I e-CF for linking e-curricul
33、a supply and demand Competence connected to learning outcomes e-CF and EQF compliance Personal career development Competence based e-curriculum K e-CF for ICT professional associations Assessment Benchmark criteria Community building L e-CF for ICT training quality improvement Specialized competence
34、s Specialist role development Matching education supply and demand M e-CF for assessment and career tools Assessing an ICT professionals capability Recognition of formal and informal learning N e-CF for National and EU policy makers Ensuring qualified ICT workforce in the long term Communication bet
35、ween policy makers and ICT business e-Curricula building Cross-European common language O e-CF to relate or integrate to other frameworks e-CF use in an established structure Relating the e-CF to other frameworks Relating workplace and qualification perspective by EQF and e-CF P e-CF for European IC
36、T professional Profiles creation Including competence into a job Profile Communication between HR, management and ICT professionals Building and linking local profiles to a recognized European structure PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 8 5.2 Human resources management in ICT services (d
37、emand and supply public and private) 5.2.1 General Competence management, people development and HR planning are valuable components of employee management within companies and the public sector. At a minimum, each employee should have: In an existing role, a clear description of the position to whi
38、ch he/she is assigned, including a mission statement, responsibilities, activities, outcomes, performance indicators and resources/ experience/ certifications required to perform the job correctly. In a new role, a competence assessment to measure the gap between his/her knowledge, skills and experi
39、ence and those required by the position. When necessary, an individual development plan is established to fill the gaps. At a more intensive level of people management, the following points are relevant: position descriptions derive from part of one or several job profile structures, each job profil
40、e including the levels of required competence; each job profile is part of a career path, allowing employees to understand progression routes; HR strategy and annual individual objectives derived from company needs (or ambitions); individual development plans taking into consideration annual individ
41、ual objectives; using training catalogues, a training plan is created from consolidation of combined individual development plans. Figure 1 The use of the European e-Competence Framework is multiple within ICT organizations PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 9 The four dimensions of EN 16
42、234-1 support the employee and the competence management process on multiple levels. As shown in Figure 1, it provides a consistent level of granularity and continuity. For further practical illustrations, see Table 2. Table 2 Case studies illustrating EN 162341 use in support of HR management (Sour
43、ce: CWA 162344:2014) Case study Title Key perspectives A e-CF in large ICT demand organizations Job profile creation Internal ICT staff development Cross company and cross border common language B e-CF in a corporate/ ICT supplier environment e-CF for consultants Identifying training needs Training
44、development Competence gap identification 5.2.2 Small and medium-sized enterprises (SMEs) There are differences between ICT SMEs and larger organizations when considering the application of competences. Such differences are more related to business approach than size. In particular, agile SMEs focus
45、ed on continuous improvement and innovations are likely the target groups of EN 16234-1. However, size may influence: the type of e-competences considered as relevant for the organization; namely, the smaller the enterprise, the smaller its interest in standardization and formalization of internal p
46、rocesses; the perspective of e-competence application and use. The smaller the enterprise, the greater the interest in e-competences, for internal business purposes; EN 16234-1 as an internal tool becomes more and more relevant when size increases. In this ICT SME context, types of EN 16234-1 applic
47、ation may be as follows: 1. self-assessment, addressing people, the organization, the company as such; 2. company presentation to clients, as a business card; 3. support company growth, as a compass, a managerial dashboard. The key perspectives of the possible EN 16234-1 applications mentioned above
48、 can be summarized as follows: Competence need analysis tool; Marketing aid; Competence development tool linked consistently to the business strategy. Mapping skills and competence with EN 16234-1 is straightforward. Enterprises may access EN 16234-1 vocabulary and definitions and, if doubts arise,
49、consult this Technical Report or check with the official e-CF website where FAQs and answers are available. PD CEN/TR 16234-2:2016CEN/TR 16234-2:2016 (E) 10 For small ICT enterprises, it is very useful to demonstrate ownership of competences required to fulfil client demands. Customers no longer look for technical skills only; they seek business partners able to work in teams, manage projects and processes
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