1、e-Competence Framework (e-CF) A common EuropeanFramework for ICT Professionals in all industry sectorsPart 3: MethodologyPD CEN/TR 16234-3:2017BSI Standards PublicationNational forewordThis Published Document is the UK implementation of CEN/TR16234-3:2017.The UK participation in its preparation was
2、entrusted to TechnicalCommittee IST/43, Information technology for learning, education andtraining.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisions ofa contract. Users are respon
3、sible for its correct application. The British Standards Institution 2017.Published by BSI Standards Limited 2017ISBN 978 0 580 96341 4ICS 35.020Compliance with a British Standard cannot confer immunity fromlegal obligations.This Published Document was published under the authority of theStandards P
4、olicy and Strategy Committee on 3“QSJM 2017.Amendments/corrigenda issued since publicationDate Text affectedPUBLISHED DOCUMENTPD CEN/TR 16234-3:2017g23g8g6g11g17g12g6g4g15g3g21g8g19g18g21g23g3g21g4g19g19g18g21g23g3g23g8g6g11g17g12g20g24g8g3g23g8g6g11g17g12g22g6g11g8g21g3g5g8g21g12g6g11g23g3CEN/TR 16
5、234-3 g16g131g148g133g138g3g884g882g883g889g3g12g6g22g3g885g887g484g882g884g882g3 g22g151g146g135g148g149g135g134g135g149g3g6g26g4g3g883g888g884g885g886g486g885g483g884g882g883g886g8g144g137g142g139g149g138g3g25g135g148g149g139g145g144g3g135g486g6g145g143g146g135g150g135g144g133g135g3g9g148g131g143g
6、135g153g145g148g141g3g523g135g486g6g9g524g3g486g3g4g3g133g145g143g143g145g144g3g8g151g148g145g146g135g131g144g3g9g148g131g143g135g153g145g148g141g3g136g145g148g3g12g6g23g3g19g148g145g136g135g149g149g139g145g144g131g142g149g3g139g144g3g131g142g142g3g139g144g134g151g149g150g148g155g3g149g135g133g150g1
7、45g148g149g3g486g3g19g131g148g150g3g885g483g3g16g135g150g138g145g134g145g142g145g137g155g3g21g177g136g177g148g135g144g150g139g135g142g3g134g135g149g3g135g486g6g145g143g146g177g150g135g144g133g135g149g3g486g3g21g177g136g177g148g135g144g150g139g135g142g3g135g151g148g145g146g177g135g144g3g133g145g143g1
8、43g151g144g3g146g145g151g148g3g142g135g149g3g146g148g145g136g135g149g149g139g145g144g144g135g142g149g3g134g135g149g3g150g135g133g138g144g145g142g145g137g139g135g149g3g134g135g3g142g821g139g144g136g145g148g143g131g150g139g145g144g3g135g150g3g134g135g3g142g131g3g133g145g143g143g151g144g139g133g131g150
9、g139g145g144g3g134g131g144g149g3g150g145g151g149g3g142g135g149g3g149g135g133g150g135g151g148g149g3g134g821g131g133g150g139g152g139g150g177g3g486g3g19g131g148g150g139g135g3g885g3g483g3g16g177g150g138g145g134g145g142g145g137g139g135g3g135g486g14g145g143g146g135g150g135g144g156g3g21g131g138g143g135g144
10、g153g135g148g141g3g523g135g486g6g9g524g3g486g3g8g139g144g3g137g135g143g135g139g144g149g131g143g135g148g3g135g151g148g145g146g161g139g149g133g138g135g148g3g21g131g138g143g135g144g3g136g242g148g3g12g14g23g486g9g131g133g138g486g3g151g144g134g3g9g242g138g148g151g144g137g149g141g148g161g136g150g135g3g139
11、g144g3g131g142g142g135g144g3g5g148g131g144g133g138g135g144g3g23g135g139g142g3g885g483g3g16g135g150g138g145g134g139g141g3g23g138g139g149g3g23g135g133g138g144g139g133g131g142g3g21g135g146g145g148g150g3g153g131g149g3g131g146g146g148g145g152g135g134g3g132g155g3g6g8g17g3g145g144g3g885g3g16g131g148g133g13
12、8g3g884g882g883g889g484g3g12g150g3g138g131g149g3g132g135g135g144g3g134g148g131g153g144g3g151g146g3g132g155g3g150g138g135g3g23g135g133g138g144g139g133g131g142g3g6g145g143g143g139g150g150g135g135g3g6g8g17g512g23g6g3g886g884g890g484g3g6g8g17g3g143g135g143g132g135g148g149g3g131g148g135g3g150g138g135g3g1
13、44g131g150g139g145g144g131g142g3g149g150g131g144g134g131g148g134g149g3g132g145g134g139g135g149g3g145g136g3g4g151g149g150g148g139g131g481g3g5g135g142g137g139g151g143g481g3g5g151g142g137g131g148g139g131g481g3g6g148g145g131g150g139g131g481g3g6g155g146g148g151g149g481g3g6g156g135g133g138g3g21g135g146g15
14、1g132g142g139g133g481g3g7g135g144g143g131g148g141g481g3g8g149g150g145g144g139g131g481g3g9g139g144g142g131g144g134g481g3g9g145g148g143g135g148g3g28g151g137g145g149g142g131g152g3g21g135g146g151g132g142g139g133g3g145g136g3g16g131g133g135g134g145g144g139g131g481g3g9g148g131g144g133g135g481g3g10g135g148g
15、143g131g144g155g481g3g10g148g135g135g133g135g481g3g11g151g144g137g131g148g155g481g3g12g133g135g142g131g144g134g481g3g12g148g135g142g131g144g134g481g3g12g150g131g142g155g481g3g15g131g150g152g139g131g481g3g15g139g150g138g151g131g144g139g131g481g3g15g151g154g135g143g132g145g151g148g137g481g3g16g131g142
16、g150g131g481g3g17g135g150g138g135g148g142g131g144g134g149g481g3g17g145g148g153g131g155g481g3g19g145g142g131g144g134g481g3g19g145g148g150g151g137g131g142g481g3g21g145g143g131g144g139g131g481g3g22g135g148g132g139g131g481g3g22g142g145g152g131g141g139g131g481g3g22g142g145g152g135g144g139g131g481g3g22g14
17、6g131g139g144g481g3g22g153g135g134g135g144g481g3g22g153g139g150g156g135g148g142g131g144g134g481g3g23g151g148g141g135g155g3g131g144g134g3g24g144g139g150g135g134g3g14g139g144g137g134g145g143g484g3g8g24g21g18g19g8g4g17g3g6g18g16g16g12g23g23g8g8g3g9g18g21g3g22g23g4g17g7g4g21g7g12g29g4g23g12g18g17g3g6g18
18、g16g12g23g50g3g8g24g21g18g19g50g8g17g3g7g8g3g17g18g21g16g4g15g12g22g4g23g12g18g17g3g8g24g21g18g19g34g12g22g6g11g8g22g3g14g18g16g12g23g8g8g3g9g111g21g3g17g18g21g16g24g17g10g3g3CEN-CENELECg3Management Centre: Avenue Marnix 17, B-1000 Brussels g825g3g884g882g883g889g3g6g8g17g3 g4g142g142g3g148g139g137g
19、138g150g149g3g145g136g3g135g154g146g142g145g139g150g131g150g139g145g144g3g139g144g3g131g144g155g3g136g145g148g143g3g131g144g134g3g132g155g3g131g144g155g3g143g135g131g144g149g3g148g135g149g135g148g152g135g134g3g153g145g148g142g134g153g139g134g135g3g136g145g148g3g6g8g17g3g144g131g150g139g145g144g131g1
20、42g3g16g135g143g132g135g148g149g484g3g21g135g136g484g3g17g145g484g3g6g8g17g512g23g21g3g883g888g884g885g886g486g885g483g884g882g883g889g3g8PD CEN/TR 16234-3:2017CEN/TR 16234-3:2017 (E) Contents PageEuropean foreword . 3 Introduction 4 1 Scope 6 2 Normative reference 6 3 Terms and definitions, symbols
21、 and abbreviated terms 6 4 General principles executive overview 6 5 Building the e-CF: a combination of sound methodology and expert contribution 8 5.1 The four dimensions of the e-CF 8 5.2 Dimension 1: e-Competence areas 9 5.2.1 General 9 5.2.2 Processes and e-Competence Areas . 9 5.2.3 ICT (or kn
22、owledge) areas 13 5.3 Dimension 2: Competences 14 5.3.1 Competences in general . 14 5.3.2 Competences in the e-CF 14 5.4 Dimension 3: Proficiency levels 16 5.4.1 Proficiency levels in general, according to the EQF . 16 5.4.2 Elucidation: EQF learning levels . 17 5.4.3 Proficiency levels in the e-CF
23、. 19 5.5 Dimension 4: Knowledge and Skills 20 5.5.1 Knowledge and skills in general . 20 5.5.2 Knowledge and skills in the e-CF 21 Annex A (informative) Individual versus organizational competence definitions . 22 A.1 General . 22 A.2 Some definitions from Europe . 23 A.3 The EQF approach 23 Annex B
24、 (normative) The EQF and e-CF level table 26 Bibliography . 29 PD CEN/TR 16234-3:2017PD CEN/TR 16234-3:2017g6g8g17g512g23g21g3g883g888g884g885g886g487g885g483g884g882g883g889g3g525g8g5262CEN/TR 16234-3:2017 (E) European foreword This document (CEN/TR 16234-3:2017) has been prepared by Technical Comm
25、ittee CEN/TC 428 “Digital Competences and ICT Professionalism”, the secretariat of which is held by UNI. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent righ
26、ts. This document supersedes CWA 16234-3:2014. This Technical Report is the third part of the EN 16234 series, which is made up of the following three parts and which will replace CWA 16234-1:2014, CWA 16234-2:2014 and CWA 16234-3:2014: EN 16234-1, e-Competence Framework (e-CF) - A common European F
27、ramework for ICT Professionals in all industry sectors - Part 1: Framework CEN/TR 16234-2, e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 2: User guide CEN/TR 16234-3, e-Competence Framework (e-CF) - A common European Framework for IC
28、T Professionals in all industry sectors - Part 3: Methodology Part 1 is fully standalone, and part 2 and 3 rely on part 1. A relationship with the European ICT Professional Profiles (CWA 16458:2012, original CWA updated by e-CF 3.0 competences and re-published in 2014) is established. A number of re
29、levant e-Competences and their applying level(s), as defined by this standard, are assigned to each Profile. CWA 16234:2014-4 composed by 15 case studies illustrating e-CF practical use from multiple sector perspectives remains published and can be downloaded for free from the internet (Official e-C
30、F website: www.ecompetences.eu). PD CEN/TR 16234-3:2017PD CEN/TR 16234-3:2017g6g8g17g512g23g21g3g883g888g884g885g886g487g885g483g884g882g883g889g3g525g8g5263CEN/TR 16234-3:2017 (E) Introduction EN 16234-1 was established as a tool to support mutual understanding and provide transparency of language
31、through the articulation of competences required and deployed by Information and Communication Technology (ICT) professionals. The Guiding Principles This standard is an enabler; it is designed to be a tool to empower users, not to restrict them. This standard provides a structure and content for ap
32、plication by many types of users from organizations in the private and public sector, ICT user or ICT supply companies, educational institutions including higher education and private certification providers, social partners and individuals. In this broad application context, this standard is design
33、ed to support common understanding, not to mandate the use of each and every word used within it. This standard expresses ICT competence using the following definition: Competence is a demonstrated ability to apply knowledge, skills and attitudes for achieving observable results. This is a holistic
34、concept directly related to workplace activities and incorporating complex human behaviours expressed as embedded attitudes. Attitudes are the glue which keep knowledge and skills together. Soft skills are the attitudes components that can be made explicit, trained and developed. Competence is a dur
35、able concept and although technology, jobs, marketing terminology and promotional concepts within the ICT environment change rapidly, this standard remains durable requiring maintenance approximately every three years to maintain relevance. A competence can be a component of a job role, but it canno
36、t be used as a substitute for similarly named job titles, for example; the competence, D.7. Sales Management does not represent the complete content of a Sales Manager job role. Competences can be aggregated, as required, to represent the essential content of a job role or profile. On the other hand
37、, one single competence may be assigned to a number of different job profiles. Competence is not to be confused with process or technology concepts such as, Cloud Computing or Big Data. These descriptions represent evolving technologies and in the context of this standard, they may be integrated as
38、knowledge and skills examples in Dimension 4. This standard does not attempt to cover every possible competence deployed by an ICT professional nor are the included competences necessarily unique to ICT. This standard articulates competences associated with ICT professional roles including some that
39、 may be found in other professions but are very important in an ICT context; examples include, C.4. Problem Management or E.3. Risk Management. However, to maintain an ICT focus, this standard avoids generic competences such as Communications or General Management although very applicable these tran
40、sversal competences are comprehensively articulated in other structures. Selecting competences for inclusion within this standard is therefore, not a scientific choice, but a pragmatic process engaging a broad cross-section of stakeholders who prioritize competence inclusion based upon industry know
41、ledge and experience. This standard is structured from four dimensions. e-Competences in Dimension 1 and 2 are presented from the organizational perspective as opposed to from an individuals perspective. Dimension 3 which defines e-Competence levels related to the European Qualifications Framework (
42、EQF), is a bridge between organizational and individual competences. Dimension 4 provides samples of knowledge and skills to the e-Competences in Dimension 2, they are not intended to be exhaustive but for inspiration and orientation only. This standard has a sector specific relationship to the EQF;
43、 competence levels within this standard provide a consistent and rational relationship to levels defined within the EQF. The relativity between EQF learning levels and the e-competence proficiency levels of this standard has been systematically developed to enable consistent interpretation of the EQ
44、F in the ICT workplace environment. PD CEN/TR 16234-3:2017PD CEN/TR 16234-3:2017g6g8g17g512g23g21g3g883g888g884g885g886g487g885g483g884g882g883g889g3g525g8g5264CEN/TR 16234-3:2017 (E) 5Continuity of this standard is imperative; following maintenance updates it is essential that users are provided wi
45、th a simple upgrade path. Users of this standard invest considerable time and resources to align processes or procedures with it. Organizations deploying these downstream activities are reliant upon this standard and need to be confident of the continued sustainability of their processes. Updates of
46、 this standard should recognize this requirement and provide for continuity enabling use of the existing version of this standard until it is convenient to upgrade to the latest version. This standard is neutral; it does not follow the specific interests of a few major influencers, it is developed a
47、nd maintained through an EU-wide balanced multi-stakeholder agreement process, under the umbrella of the European Committee for Standardization. This standard is a key component of the European Commissions Digital Agenda; it is designed for use by any organization and individual engaged in ICT Human
48、 Resources planning and competence development. PD CEN/TR 16234-3:2017PD CEN/TR 16234-3:2017g6g8g17g512g23g21g3g883g888g884g885g886g487g885g483g884g882g883g889g3g525g8g5265CEN/TR 16234-3:2017 (E) 1 Scope This Technical Report describes the methodology grounding for the development of the e-Competenc
49、e Framework published as EN 16234-1. It supports methodological understanding of the e-CF by all parties interested; and it seeks to particularly satisfy the needs of stakeholders from competence frameworks construction and research environment. 2 Normative reference The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amend
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