CAN CGSB-133 1-2017 Security officers and security officer supervisors.pdf

1、CAN/CGSB-133.1-2017Supersedes CAN/CGSB-133.1-2008National Standard of CanadaCanadian General Standards BoardSecurity officers and security officer supervisorsThe CANADIAN GENERAL STANDARDS BOARD (CGSB), under whose auspices this standard has been developed, is a government agency within Public Servi

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21、u, Quebecby email ncr.cgsb-ongctpsgc-pwgsc.gc.caon the Web www.tpsgc-pwgsc.gc.ca/ongc-cgsb/index-eng.htmlHow to order Publications:Published September 2017 by the Canadian General Standards Board Gatineau, Canada K1A 1G6 HER MAJESTY THE QUEEN IN RIGHT OF CANADA, as represented by the Minister of Pub

22、lic Services and Procurement, the Minister responsible for the Canadian General Standards Board (2017).No part of this publication may be reproduced in any form without the prior permission of the publisher.Security officers and security officer supervisorsCETTE NORME NATIONALE DU CANADA EST DISPONI

23、BLE EN VERSIONS FRANAISE ET ANGLAISE.ICS 13.310NATIONAL STANDARD OF CANADA CAN/CGSB-133.1-2017Supersedes CAN/CGSB-133.1-2008CAN/CGSB-133.1-2017 CGSB 2017 All rights reservedCANADIAN GENERAL STANDARDS BOARDCommittee on Security Officers and Security Officer Supervisors(Voting membership at date of ap

24、proval)ChairOspreay, G. Humber College Institute of Technology b) bears the words “Security/Scurit” or “Security” in a readily visible location, in accordance with provincial regulations;c) bears insignia readily distinguishable from the insignia on police uniforms.4.6 Deportment, appearance and sob

25、rietySecurity officers and supervisors shall maintain a standard of appearance and deportment at least as high as in any other work situation where the worker is in contact with the public. Security officers and supervisors shall not be under the influence of an illegal drug or alcohol while on duty

26、. This also applies to prescribed or over-the-counter drugs that could adversely affect performance.4.6.1 Security officers and supervisors shall maintain a high standard of civility when in contact with the public by reflecting appropriate courtesies and forms of address. 4.7 Training and experienc

27、e4.7.1 Where evidence of a security officers or supervisors level of training and experience is required (see 5.1), such evidence shall be provided by the employer to the client.4.7.2 Basic training courseThe basic training course is set out in Annex A for security officers and in Annex B for superv

28、isors.4.7.3 Experience and training requirementsTo meet the requirements of this standard: a) security officers shall have successfully completed the Security Officers Basic (Pre-assignment) Training Program set out in Annex A;6CAN/CGSB-133.1-2017 CGSB 2017 All rights reservedb) supervisors shall ha

29、ve successfully completed the Security Officers Basic (Pre assignment) Training Program set out in Annex A and the Security Officer Supervisors (Pre-assignment) Training Program set out in Annex B.4.7.4 First aid and CPR trainingTraining and current certification in first aid and cardiopulmonary res

30、uscitation (CPR) shall be by a recognized first aid/CPR training organization using qualified instructors. 5 OptionsThe following are options available in the application of this standard: a) Medical certification (see 4.2.1)b) Language requirement (see 4.4)c) Evidence of a level of training and exp

31、erience (see 4.7.1)CAN/CGSB-133.1-20177 CGSB 2017 All rights reservedAnnex A (normative)Security officers basic (pre-assignment) training programPreambleThe following pre-assignment formal training is intended to provide persons with the occupational and behavioural skills and attitudes necessary to

32、 function as a security officer, as required by provincial regulations and in accordance with other legislation. Successful completion of this basic training will provide security officers with the concepts and knowledge whereby they may function effectively as security officers. The subjects covere

33、d are intended to provide security officers with a sound basis on which to deal with many on-the-job situations. Many tasks performed are quasi-law enforcement in nature, where good public relations and awareness of the legal authority and responsibility for use of force are extremely important. On

34、the successful completion of this training, security officer candidates shall be able to:a) deal with the public in a professional and ethical manner;b) arrest people under the authority as specified in the Criminal Code or provincial legislation or relevant statute and to be aware of the rights and

35、 freedoms of individuals under the Canadian Charter of Rights and Freedoms;c) communicate effectively, both verbally and in writing;d) present verbal and material evidence in courts and other judicial settings;e) conduct themselves appropriately in court;f) write reports and protect evidence;g) dire

36、ct traffic where legislation permits and control traffic movement in a safe and appropriate manner;h) detect or prevent thefts, vandalism and other criminal/provincial offences;i) report and deal appropriately with perimeter protection systems, intrusion, fire, carbon dioxide, water, smoke, alarms a

37、nd other building and access control systems and security systems that may be assigned to a work site;j) react and take appropriate measures in emergency situations;k) respond to bomb threats and suspicious packages;l) make use of conflict resolution techniques;m) understand human rights and diversi

38、ty;n) perform other duties as required of security officers.NOTE The pre-assignment training program may take place in a classroom setting or may be achieved through alternate training methods providing that the requirement of the security officer to spend an equivalent amount of time on the trainin

39、g program can be verified.8CAN/CGSB-133.1-2017 CGSB 2017 All rights reservedProgram content and minimum hours of trainingSection Program contentMinimum hours of trainingA.1 Administration, introduction and evaluation of candidates knowledge3A.2 Introduction to duties and responsibilities2A.3 Profess

40、ionalism and public relations3A.4 Legal authority, duties and responsibilities6A.5 Use of force principles and guidelines6A.6 Alarm and protection systems2A.7 Traffic movement1A.8 Personnel and materiel access control3A.9 Report writing, note taking, evidence and crime-scene sketching4A.10 Response

41、to emergency situations; fire detection, prevention, safety; explosive devices, bomb threats, suspicious packages 9A.11 Patrol procedures4A.12 Labour disputes2A.13 Relations with the police1A.14 Effective communications8A.15 First aid and CPR trainingAdditional hours as requiredTotal 54NOTE The numb

42、er of hours for the teaching of this entire course has been set to be no less than 54 (not including CPR training). This standard recognizes that different class sizes and student abilities may result in some minor variance in the content hours for individual topic.A.1 Administration, introduction a

43、nd evaluation of candidates knowledge Minimum duration: 3 hA.1.1 AdministrationThe time spent on administration shall be used to brief candidates on the administrative arrangements related to the training course.CAN/CGSB-133.1-20179 CGSB 2017 All rights reservedA.1.2 IntroductionThe introduction sha

44、ll provide the candidates with an overview of the training program and shall include some remarks about security officer standards and a statement of course objectives.A.1.3 EvaluationThe time allotted for evaluation shall be used to measure the candidates success in meeting the training objectives.

45、 Evaluators should consider the following:a) Each training topic has an evaluation component comprised of evaluation items.b) Evaluation items shall comprehensively address the topic content.c) Each evaluation item shall be objectively measurable, whether by written question or demonstration evaluat

46、ion. d) Each evaluation item that is knowledge based shall have a written question, formulated by the school/instructor. Questions shall be administered in a written or electronic form, excluding oral exams for students with a documented learning disability.A.2 Introduction to duties and responsibil

47、itiesMinimum duration: 2 hA.2.1 Security officers protect people, property and information. This session provides an overview of the principal duties and responsibilities involved in these security requirements.A.2.2 InstructionThis session shall include the following instruction:A.2.2.1 Duties rela

48、ted to security of peoplea) Fire and other abnormal conditions (e.g. flood, sprinkler system and smoke)b) Action of unruly groups or individuals (e.g. crowd control)c) Injuries and situations where they could occurd) Physical hazards, existing or potentiale) Emergency evacuation procedures and measu

49、resf) Familiarity with the uniqueness of work locations within the work siteg) Identity (ID) cards, local pass systems and proceduresh) Elevator and escalator operations i) Knowledge of all emergency phone numbers and response procedures A.2.2.2 Duties related to security of propertya) Controlling access (entry and exit) of vehicles, articles and persons to the propertyb) Fire prevention/detection and use of firefighting equipment10CAN/CGSB-133.1-2017 CGSB 2017 All rights reservedc) Traffic movement and parkingd) Control of keys and lockse)