CAN CSA-ISO 10015-2000 Quality management - Guidelines for training (First Edition).pdf

1、CSA INTERN AT10 #AI. / - National Standard of Canada CAN/CSA-IS0 1001 5-00 (IS0 1 00 15: 1 999) International Standard IS0 10015:1999 (first edition, 1999-12-15) has been adopted without modification as CSA Standard CAN/CSA-IS0 10015-00, which has been approved as a National Standard of Canada by th

2、e Standards Council of Canada. ISBN 1-55324-1 82-7 March 2000 (Reaffirmed 2005) Quality management - Guidelines for training Management de la qualite - Lignes directrices pour /a formation Reference number IS0 100f5:7999(E) 0 IS0 1999 The Canadian Standards Association, which operates under the name

3、 CSA International (CSA), under whose auspices this National Standard has been produced, was chartered in 191 9 and accredited by the Standards Council of Canada to the National Standards system in 7 973. It is a not-for-profit, nonstatutory, voluntary membership association engaged in standards dev

4、elopment and certification activities. and users - including manufacturers, consumers, ret ai I ers, u n ions and p rofessio n a I o rg a n iza tions, an d governmental agencies. The standards are used widely by industry and commerce and often adopted by municipal, provincial, and federal government

5、s in their regulations, particularly in the fields of health, safety, building and construction, and the environment. indicate their support for CSAs standards development by volunteering their time and skills to CSA Committee work and supporting the Associations objectives through sustaining member

6、ships. The more than 7000 committee volunteers and the 2000 sustaining memberships together form CSAs total membership from which its Directors are chosen. Sustaining memberships represent a major source of income for C SAS stand a rd s d eve1 o p m e n t activities . in support of and as an extensi

7、on to its standards development activities. To ensure the integrity of its certification process, the Association regularly and continually audits and inspects products that bear the CSA Mark. Toronto, CSA has regional branch offices in major centres across Canada and inspection and testing agencies

8、 in eight countries. Since 191 9, the Association has developed the necessary expertise to meet its corporate mission: CSA is an independent service organization whose mission is to provide an open and effective forum for activities facilitating the exchange of goods and services through the use of

9、standards, certification and related services to meet national and international needs. For futher information on CSA services, write to CSA 1 nternation a I 178 Rexdale Boulevard Toronto, Ontario, M9W 1 R3 Canada CSA standards reflect a national consensus of producers Individuals, companies, and as

10、sociations across Canada The Association offers certification and testing services In addition to its head office and laboratory complex in The Standards Council of Canada is the coordinating body of the National Standards system, a federation of independent, autonomous organizations working towards

11、 the further development and improvement of voluntary standardization in the national interest. The principal objects of the Council are to foster and promote voluntary standardization as a means of advancing the national economy, benefiting the health, safety, and welfare of the public, assisting a

12、nd protecting the consumer, facilitating domestic and international trade, and furthering international cooperation in the field of standards. has been approved by the Standards Council of Canada and one which reflects a reasonabte agreement among the views of a number of capable individuals whose c

13、ollective interests provide to the greatest practicable extent a balance of representation of producers, users, consumers, and others with relevant interests, as may be appropriate to the subject in hand. It normally is a standard which is capable of making a significant and timely contribution to t

14、he national interest. Approval of a standard as a National Standard of Canada indicates that a standard conforms to the criteria and procedures established by the Standards Council of Canada. Approval does not refer to the technical content of the standard; this remains the continuing responsibility

15、 of the accredited standards-development organization. Those who have a need to apply standards are encouraged to use National Standards of Canada whenever practicable. These standards are subject to periodic review; therefore, users are cautioned to obtain the latest edition from the organization p

16、reparing the standard. The responsibility for approving National Standards of Canada rests with the Standards Council of Canada 45 OConnor Street, Suite 1200 Ottawa, Ontario, K1 P 6N7 Canada A National Standard of Canada is a standard which CSA INTERNATIONAL - . Les normes nationales du Canada sont

17、publiees en versions frarqaise et anglaise. Although the intended primary application of this Standard is stated in its Scope, it is importunt to note that it remains the responsibility of the users to judge its suitability for their particulur purpose. CAN/CSA-IS0 7 0075-00 Quality management - Gui

18、delines for training CAN/CSA-IS0 1001 5-00 Quality management - Guidelines for training CSA Preface This is the first edition of CSA Standard CAN/CSA-IS0 1 001 5, Quality management - Guidelines for training, which is an adoption without modification of the identically titled IS0 (International Orga

19、nization for Standardization) Standard 1001 5:1999 (first edition, 1999-1 2-1 5). world, under the auspices of the International Organization for Standardization (ISO) Technical Committee 176. Canada plays a major role in this area. The technical committee is chaired by a Canadian. The Secretariat o

20、f ISO/TC 176 is held by CSA on behalf of Canadas member body in ISO, the Standards Council of Canada. Canadian stakeholders participate actively in the administration and development of the IS0 9000 and IS0 10000 family of International Standards, through CSAs forum for national consensus in the dev

21、elopment of Standards. The CSA Technical Committee on Quality Management is the source of Canadian experts and public input for the IS0 9000 and IS0 10000 Standards. In its capacity as the Canadian Advisory Committee to ISO/TC 176 (CAC/ISO/TC 176) the Technical Committee is responsible for (a) devel

22、oping and submitting coordinated Canadian responses, comments, and voting actions on ISO/TC 176 documents; (6) developing and submitting Canadian proposals for new international work items; (c) recommending the Canadian delegates to participate in international meetings of tSO/TC 176, its Subcommitt

23、ees and Working Groups; and (d) recommending the Canadian position for delegates to take in international meetings. In proposing this International Standard for adoption as a National Standard of Canada, the CSA Technical Committee on Quality Management (CAC/ISO/TC 176) has approved the technical co

24、ntent of this Standard, and supports it on a continuing basis, providing interpretations, updates and revisions, reaffirmations or withdrawals, as appropriate for Canadian stakeholders. Management (CAC/lSO/TC 1 76), under the jurisdiction of the Strategic Steering Committee on Business Management Sy

25、stems, and was formally approved by the Technical Committee. A list of the members of the Technical Committee is available upon request. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada. The IS0 9000 and IS0 10000 family of Standards was developed b

26、y quality experts from around the This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Quality March 2000 0 CIA lnternational- 2000 All rights reserved. No port of this publication may be reproduced in any form whatsoever without the prior permission of the publisher. I

27、S0 material is reprinted with permission. lnquiries regarding this National Standard of Canada should be addressed to CSA /nternational, 7 78 Rexdale Boulevard, Toronto, Ontario, Canada, MPW 7 R3. March 2000 CSA/7 INTERNATIONAL STANDARD IS0 1001 5 First edition 1999-12-15 Quality management - Guidel

28、ines for training Management de la qualite - Lignes directrices pour la formation Reference number IS0 10015:1999(E) 0 IS0 1999 IS0 10015:1999(E) 0 IS0 1999 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electro

29、nic or mechanical, including photocopying and microfilm, without permission in writing from either IS0 at the address below or ISOs member body in the country of the requester. IS0 copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 734 10 79 E-mail copyrightiso.ch

30、Web www.iso.ch ii 0 IS0 1999 - All rights reserved IS0 10015:1999(E) Contents Page Foreword . iv Introduction . v 1 Scope 1 2 Normative reference 1 3 Terms and definitions . 1 4 Guidelines for training 2 4.1 Training: A four-stage process 2 4.2 Defining training needs . 3 4.3 Designing and planning

31、training 4 4.4 Providing for the training 7 4.5 Evaluating training outcomes 8 5 Monitoring and improving the training process . 8 5.1 General 8 5.2 Validation of the training process 9 Annex A (informative) Tables . 10 0 IS0 1999 . All rights reserved IS0 1001 5:1999(E) Foreword IS0 (the Internatio

32、nal Organization for Standardization) is a worldwide federation of national standards bodies (IS0 member bodies). The work of preparing International Standards is normally carried out through IS0 technical committees. Each member body interested in a subject for which a technical committee has been

33、established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. IS0 collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standar

34、dization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least

35、 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this International Standard may be the subject of patent rights. IS0 shall not be held responsible for identifying any or all such patent rights. International Standard IS0 1001 5 was prepar

36、ed by Technical Committee ISO/rC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies. Annex A of this International Standard is for information only. IV 0 IS0 1999 -All rights reserved IS0 10015:1999(E) Introduction The Quality management principles underlying t

37、he IS0 9000 family of standards (of which the IS0 10000 series form a part) emphasize the importance of human resource management and the need for appropriate training. They recognize that customers are likely to both respect and value an organizations commitment to its human resources and its abili

38、ty to demonstrate the strategy used to improve the competence of its personnel. Personnel at all levels should be trained to meet the organizations commitment to supply products of a required quality in a rapidly changing market place where customer requirements and expectations are increasing conti

39、nuously. This International Standard provides guidelines to assist organizations and their personnel when addressing issues related to training. It may be applied whenever guidance is required to interpret references to “education“ and ?raining“ within the IS0 9000 family of quality assurance and qu

40、ality management standards. Any references to “training“ in this document includes all types of education and training. An organizations objectives for continual improvement, including the performance of its personnel, might be affected by a number of internal and external factors including changes

41、in markets, technology, innovation, and the requirements of customers and other stakeholders. Such changes may require an organization to analyse its competence-related needs. Figure 1 illustrates how training could be selected as an effective means of addressing these needs. e OTHER NEEDS OTHER NEE

42、DS u Figure 1 - Improving quality by training 0 IS0 1999 - All rights reserved V IS0 1001 5:1999(E) The role of this International Standard is to provide guidance that can help an organization to identify and analyse training needs, design and plan the training, provide for the training, evaluate tr

43、aining outcomes, and monitor and improve the training process in order to achieve its objectives. It emphasizes the contribution of training to continual Improvement and is intended to help organizations make their training a more effective and efficient investment. vi 0 IS0 1999 -All rights reserve

44、d IS0 10015:1999(E) INTERNATIONAL STANDARD Quality management - Guidelines for training 1 Scope These guidelines cover the development, implementation, maintenance, and improvement of strategies and systems for training that affect the quality of the products supplied by an organization. This Intern

45、ational Standard applies to all types of organizations. It is not intended for use in contracts, regulations, or for certification. It does not add to, change, or otherwise modify requirements for the IS0 9000 series. This International Standard is not intended to be used by training providers deliv

46、ering services to other organizations. NOTE system elements - fat-2: Guidelines for services, until superseded by IS0 9004:ZOOO. The main source of reference for training providers should be IS0 9004-2:1991, Quality management and quality Training providers may use this International Standard when a

47、ddressing the training needs of their own personnel. 2 Normative reference The following normative document contains provisions which, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of this pu

48、blication do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. For undated references, the latest edition of the normative document referred to ap

49、plies. Members of IS0 and IEC maintain registers of currently valid International Standards. IS0 8402, Qudity management and qualify assurance - Vocabulary1 1. 3 Terms and definitions For the purposes of this International Standard, the terms and definitions given in IS0 8402 and the following apply. 3.1 corn petence application of knowledge, skills, and behaviours in performance 3.2 training process to provide and develop knowledge, skills and behaviours to meet requirements 1) To be revised as IS0 9000:2000. 0 IS0 1999 - All rights reserved 1 IS0 10015:1999(E) 1 4 Guidelin