CAN CSA-ISO IEC TR 20000-5-2015 Information technology - Service management - Part 5 Exemplar implementation plan for ISO IEC 20000-1.pdf

1、 ISO/IEC 2013. CSA Group 2015. All rights reserved. Unauthorized reproduction is strictly prohibited.CAN/CSA-ISO/IEC TR 20000-5:15(ISO/IEC TR 20000-5:2013, IDT)National Standard of CanadaCAN/CSA-ISO/IEC TR 20000-5:15Informationtechnology Servicemanagement Part 5:Exemplar implementationplan for ISO/I

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19、y 2015Title: Information technology Service management Part 5: Exemplar implementationplan for ISO/IEC 20000-1To register for e-mail notification about any updates to this publication go to shop.csa.ca click on CSA Update ServiceThe List ID that you will need to register for updates to this publicat

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36、thStandards Council of Canada270 Albert Street, Suite 200Ottawa, Ontario, K1P 6N7CanadaCette Norme Nationale du Canada nest disponible quen anglais. Le Groupe CSA publiera la version en franais ds quelle sera produite parlorganisme rdacteur.Although the intended primaryapplication of this Standard i

37、s stated in its Scope, it is important to note that it remainsthe responsibility of theusers to judge its suitability for their particular purpose.TMA trade-mark of the Canadian Standards Association, operating as “CSA Group”ICS 35.020; 03.080.99ISBN 978-1-77139-815-2 2015 CSA GroupAll rights reserv

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39、ublications, visit our Online Store at shop.csa.caor call toll-free 1-800-463-6727 or 416-747-4044.TMA trade-mar k of the Canadian S tandards Association, operating as “CSA Group”Reviewed byPrepared byInternational Organization for Standardization/International Electrotechnical CommissionApproved by

40、Informationtechnology Servicemanagement Part 5: Exemplarimplementationplan for ISO/IEC 20000-1(ISO/IEC TR 20000-5:2013,IDT)CAN/CSA-ISO/IEC TR 20000-5:15National Standard of CanadaCAN/CSA-ISO/IEC TR 20000-5:15Information technology Service management Part 5:Exemplar implementationplan for ISO/IEC 200

41、00-1January 2015 2015 CSA GroupCSA/5CAN/CSA-ISO/IEC TR 20000-5:15Informationtechnology Servicemanagement Part 5: Exemplarimplementationplan for ISO/IEC 20000-1(ISO/IEC TR 20000-5:2013,IDT)CSA PrefaceStandards development within the Information Technology sector is harmonized with internationalstanda

42、rds development. Through the CSA Technical Committee on Information Technology (TCIT),Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 onInformation Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member bodyfor Canada and s

43、ponsor of the Canadian National Committee of the IEC. Also, as a member of theInternational Telecommunication Union (ITU), Canada participates in the International Telegraph andTelephone Consultative Committee (ITU-T).For brevity, this Standard will be referred to as “CAN/CSA-ISO/IEC TR 20000-5” thr

44、oughout.At the time of publication, ISO/IEC TR 20000-5:2013is available from ISO and IEC in English only. CSAGroup will publish the French version when it becomes available from ISO and IEC.This International Standard was reviewed by the TCIT under the jurisdiction of the Strategic SteeringCommittee

45、 on Information Technology and deemed acceptable for use in Canada. From time to time,ISO/IEC may publish addenda,corrigenda, etc. The TCIT will review these documents for approval andpublication. For a listing, refer to the Current Standards Activities page at standardsactivities.csa.ca. ThisStanda

46、rd has been formally approved, without modification, by the Technical Committee and has beenapproved as a National Standard of Canada by the Standards Council of Canada. 2015 CSA GroupAll rights reserved.No part of this publication may be reproducedin any form whatsoeverwithout theprior permission o

47、f the publisher. ISO/IEC material is reprinted with permission. Where the words “thisTechnical Report” appear in the text, they should be interpreted as “this National Standard of Canada”.Inquiries regarding this National Standard of Canada should be addressedtoCSA Group5060 Spectrum Way, Suite 100,

48、 Mississauga, Ontario, Canada, L4W 5N61-800-463-6727 416-747-4000http:/csa.caTo purchase standards and related publications, visit our Online Store at shop.csa.caor call toll-free1-800-463-6727or 416-747-4044.CAN/CSA-ISO/IEC TR 20000-5:15Information technology Service management Part 5:Exemplar impl

49、ementationplan for ISO/IEC 20000-1January 2015 2015 CSA GroupCSA/6This Standard is subject to review five years from the date of publication, and suggestions for itsimprovementwill be referred to the appropriate committee. To submit a proposal for change, please sendthe following information to inquiriescsagroup.organd include “Proposal for change” in the subjectline:a) Standard designation (number);b) relevant clause,table, and/or figure number;c) wording of the proposed change; andd) rationale for the change.CSA Technical Committee