CEN TR 15524-2011 Postal services - Customer-directed information including track and trace - General concepts and definitions《邮政服务 客户指示信息包括跟踪和追踪般概念和定义》.pdf

1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationPD CEN/TR 15524:2011Postal services Customer-directed information includingtrack and trace Generalconcepts and definitionsPD CEN/TR 15524:2011 PUBLISHED DOCUMENTNational foreword

2、This Published Document is the UK implementation of CEN/TR 15524:2011. It supersedes DD CEN/TS 15524:2006 which iswithdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee SVS/4, Postal services.A list of organizations represented on this committee can beobtained on reque

3、st to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. BSI 2011ISBN 978 0 580 73767 1ICS 03.240Compliance with a British Standard cannot confer immunity fromlegal obligations.This Published Documen

4、t was published under the authority of theStandards Policy and Strategy Committee on 31 October 2011.Amendments issued since publicationDate Text affectedPD CEN/TR 15524:2011TECHNICAL REPORT RAPPORT TECHNIQUE TECHNISCHER BERICHT CEN/TR 15524 October 2011 ICS 03.240 Supersedes CEN/TR 15524:2006Englis

5、h Version Postal services - Customer-directed information including track and trace - General concepts and definitions Services postaux - Informations orientes client incluant le suivi et la localisation - Concepts gnraux et dfinitions Postalische Dienstleistungen - Kundengesteuerte Informationen ei

6、nschlielich track-and-trace - Allgemeine Konzepte und Definitionen This Technical Report was approved by CEN on 28 May 2011. It has been drawn up by the Technical Committee CEN/TC 331. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denma

7、rk, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISAT

8、ION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN/TR 15524:2011: EPD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 2 Contents Page Foreword 4Intro

9、duction .51 Scope 62 Terms and definitions .73 Symbols and Abbreviations 134 General concepts 134.1 Mail communication system domains 144.2 Parties, agents and their roles 154.2.1 Party attribute 174.2.2 Agent attribute 174.3 Physical objects 174.3.1 Mail item . 174.3.2 Mail unit . 174.3.3 Mail rece

10、ptacle 174.3.4 Mail aggregate . 184.3.5 Aggregate 184.3.6 Mailing submission. 184.3.7 Induction unit 184.4 Informational objects . 194.4.1 Mail unit attribute 194.4.2 Mail receptacle attribute . 204.4.3 Aggregate attribute . 204.4.4 Aggregate catalogue 214.4.5 Statement of mailing submission . 214.4

11、.6 Induction unit 224.4.7 Electronically exchanged message 224.4.8 Observation . 224.4.9 Observation attribute . 224.4.10 Expectation 234.4.11 Postal product/service . 234.4.12 Postal product/service attribute 254.4.13 Event 254.4.14 Event attribute . 274.5 Processes 284.5.1 Mailer domain process .

12、284.5.2 Postal domain process 314.5.3 Recipient domain process . 334.6 Interfaces . 345 Customer-directed information (model of usage) . 355.1 Observations . 365.1.1 Observation at outbound facility . 365.1.2 Observation at outbound facility dispatch . 375.1.3 Observation at inbound facility entry .

13、 375.1.4 Observation at inbound facility processing . 385.1.5 Observation at customs . 385.1.6 Observation at delivery facility entry 395.1.7 Observation at delivery to recipient 405.2 Expectation 405.3 Events 415.3.1 Event at outbound facility 43PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 3 5.3.2 Eve

14、nt at outbound facility dispatch . 445.3.3 Event at inbound facility entry . 465.3.4 Event at inbound facility processing . 485.3.5 Event at customs . 495.3.6 Event at delivery facility entry 515.3.7 Event at delivery to recipient . 535.4 Track and trace 556 List of mail unit attributes and correspo

15、nding events 557 Data Constructs: Representation of event information 70Annex A (informative) Example of CDI application . 72Annex B (informative) Entity relationships diagram . 76Bibliography 78PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 4 Foreword This document (CEN/TR 15524:2011) has been prepared

16、by Technical Committee CEN/TC 331 “Postal Services”, the secretariat of which is held by NEN. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent

17、rights. This document supersedes CEN/TR 15524:2006. PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 5 Introduction Widespread proliferation of electronic, internet-based data communications provides a cost-effective platform for the effective integration of a global mail communication system. The essence

18、of such integration is an automated exchange of computerised information between mailer, postal and recipient domains. Within each of these domains there is a wealth of information that has been, or could be collected, computerised and subsequently communicated to other domains, enhancing the overal

19、l mail system. This information is typically information about mail units and it allows for effective control and management of the entire mail distribution network and integration of mail communications with main business applications in postal customers IT systems. In particular, modern postal ope

20、rators employ sophisticated mail processing machinery and supporting IT infrastructure. Computerised information describing mail units and sets undergoing postal processing, transportation and delivery activities that already exists within postal IT systems does have significant value for postal cus

21、tomers, both senders and recipients (and their authorised agents). The main purpose of the present Technical Report is to define basic concepts associated with collection and distribution of post-generated information to postal customers (framed using methodology of an entity-relationship model), an

22、d to describe the content and structure of messages that can be used by posts to communicate this information to its customers using post-mailer interface. This report, however, does not describe specific messages and protocols that could be recommended for communicating the collected information no

23、r the methods of its use within sender or recipient environments. Thus, the main objective of this document is a description of a standardised method of capturing by post and enabling customers to access information within the postal environment. The basis of the method described in this report is a

24、n entityrelationship model that is widely used in the design of modern computer databases. At the heart of this model is the notion of mail units and their attributes, the values of which can be captured at feasible and desirable locations and dates to form observations. Comparison of observations t

25、aken at different locations and dates naturally leads to the notion of events that are triggers for the communication of information contained in the observations to postal customers. Generalisation of the concept of observation is the concept of expectation that provides quite a useful way to creat

26、e a forecast for the future values of mail units attributes. Together, expectations, observations and values of mail unit attributes form a basis for a formal and broad definition of the concept of postal product or service. It is expected that more and more postal services will be information-rich,

27、 meaning that the main added value of such services will come from computerised information (about postal distribution process applied to mail units) that will be made available to postal customers. The methodology described in this report is also applicable to capturing a broad class of information

28、 that is encountered in mail communication systems, for example information that is important for managing data exchanges between postal operators and between postal operators and their contractors. PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 6 1 Scope This Technical Report consists of three parts. Th

29、e first part defines, describes and explains basic concepts typical to all mail communication systems such as; domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships. The first part does not cover more detailed technical asp

30、ects of the main concepts such as: a detailed description of mail units and sets, their attributes and methods of collection/capture of their values; applications describing specific use of the information describing basic objects by mailers, postal operators and recipients; data elements, data cons

31、tructs and message descriptions; communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel); message security issues related to individual messages: confidentiality and integrity of data, authentication and non-rep

32、udiation; printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality. The second part of this Technical Report defines the necessary and sufficient concepts for customer directed information that can be captured by post and made

33、accessible to customers using post-mailer interface. This report explains and describes relationships between these concepts. This report provides a comprehensive list of mail unit attributes that are involved in forming observations and events significant for postal customers. This report describes

34、 a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover: applications describing the use of collected event information; messages and protocols; communication infr

35、astructure. The third part of this Technical Report describes: a list of specific events knowledge of which is valuable to postal customers (mail senders and recipients) and could be made available to such customers; underlying mail unit attributes that form corresponding observations; data construc

36、t supporting practical access to information collected within postal domain about events, underlying observations and expectations, and in particular information about events, observations and expectations that are valuable to postal customers. This Technical Report also provides an example of appli

37、cation that demonstrates the use of specific events and data constructs. PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 7 This Technical Report makes use of XML schema in describing relevant data constructs. Actual communication messages can be built from data constructs described in this report. However

38、, this report does not specify the structure of specific messages, nor does it preclude using mechanisms other than XML schema to describe data constructs. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 address list selection process of sele

39、cting a mailing address for the intended recipient of the message 2.2 agent entity involved in any part of the provision of postal services in respect of a mail item 2.3 agent attribute characteristic of the agent which is or can be represented by a data value 2.4 authorised third party party that i

40、s authorised by the mail originator to receive information about the mail unit for the purpose of potential dispute resolution concerning the mail unit between the mail originator, postal operator, carrier or their agents and the recipient 2.5 collection (posting) process of picking up mail units fr

41、om collection boxes, postal retail facilities or the mailer domain 2.6 communication domain domain set of parties, agents, and processes that together play a specific functional role (such as sender, channel or recipient) in a mail communication system 2.7 consolidator party that is responsible for

42、assembling mail units from a given creator together with mail units from other creators 2.8 containerisation process of assembling together and putting mail units into receptacles for transportation 2.9 mail creator creator party that is responsible for production (creation) of a mail item, a mail u

43、nit or an aggregate 2.10 customs process series of activities comprising customs entry, customs examination, clearance, retention or refusal aimed at processing dutiable cross-border mail units according to customs regulations PD CEN/TR 15524:2011CEN/TR 15524:2011 (E) 8 2.11 delivery process of tran

44、sferring a mail unit from a postal operator/carrier to a recipient which may result in successful completion or failure 2.12 destination postal operator/carrier party responsible for accepting a mail unit from other postal operator/carrier or its contractor and for processing and delivery of the mai

45、l unit to its final destination (a recipient or recipients) 2.13 electronically exchanged message EEM electronic message sent or received by a mailer or postal operator during the process of mail creation, preparation, submission, acceptance, processing and delivery 2.14 electronic interface channel

46、 electronic communication channel designed for the exchange of information between computers operating in mailer, postal and recipient domains and enabled by a public or private electronic communication network such as internet 2.15 electronic sortation process of sorting a list of mailing addresses

47、 into groups having common characteristics (such as identical postal codes) 2.16 event occurrence of a significant change in the actual or predicted values of one or more attributes of an entity 2.17 event attribute set of name-value pairs specifying a significant change(s) or a deviation(s) that tr

48、igger the event, the name and/or identities of the parties responsible for defining these values and the rules governing the decision concerning the occurrence of the event 2.18 expectation set of mail unit attribute name-value pairs predicted, derived or assumed for a given date or a date range 2.1

49、9 facility entry process of entering mail units into postal/carrier processing facilities 2.20 finishing process of direct printing of information on (or applying labels containing information to) assembled mail units, said information concerning payment evidence and endorsements required for the entry of finished mail units into the postal distribution network 2.21 incoming sortation process of sorting mail units into groups