CEN TS 15291-2006 Identification card system - Guidance on design for accessible card-activated devices《识别卡系统 卡激活装置的设计指南》.pdf

1、DRAFT FOR DEVELOPMENTDD CEN/TS 15291:2006Identification card system Guidance on design for accessible card-activated devicesICS 35.240.15g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g53g48g44g55g55g40g39g3g37g60g3g

2、38g50g51g60g53g44g42g43g55g3g47g36g58DD CEN/TS 15291:2006This Draft for Development was published under the authority of the Standards Policy and Strategy Committee on 31 May 2006 BSI 2006ISBN 0 580 48383 5National forewordThis Draft for Development is the official English language version of CEN/TS

3、 15291:2006.This publication is not to be regarded as a British Standard.It is being issued in the Draft for Development series of publications and is of a provisional nature. It should be applied on this provisional basis, so that information and experience of its practical application may be obtai

4、ned.Comments arising from the use of this Draft for Development are requested so that UK experience can be reported to the European organization responsible for its conversion to a European standard. A review of this publication will be initiated 2 years after its publication by the European organiz

5、ation so that a decision can be taken on its status at the end of its 3-year life. Notification of the start of the review period will be made in an announcement in the appropriate issue of Update Standards.According to the replies received by the end of the review period, the responsible BSI Commit

6、tee will decide whether to support the conversion into a European standard, to extend the life of the Technical Specification or to withdraw it. Comments should be sent in writing to the Secretary of BSI Technical Committee IST/17, Cards and personal identification, at British Standards House, 389 C

7、hiswick High Road, London W4 4AL, giving the document reference and clause number and proposing, where possible, an appropriate revision of the text.A list of organizations represented on this subcommittee can be obtained on request to its secretary.Cross-referencesThe British Standards which implem

8、ent international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online.This publication does

9、not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.Summary of pagesThis document comprises a front cover, an inside front cover, the CEN/TS title page, pages 2 to 57 and a back cover.The BSI copyright notice displayed in this document

10、 indicates when the document was last issued.Amendments issued since publicationAmd. No. Date CommentsTECHNICAL SPECIFICATIONSPCIFICATION TECHNIQUETECHNISCHE SPEZIFIKATIONCEN/TS 15291January 2006ICS 35.240.15English VersionIdentification card system - Guidance on design for accessiblecard-activated

11、devicesSystme didentification des cartes - Guide sur les motifspour laccessibilit aux terminaux cartesIdentifikationskartensysteme - Leitfaden zur Gestaltungerreichbarer kartenaktivierter GerteThis Technical Specification (CEN/TS) was approved by CEN on 4 December 2005 for provisional application.Th

12、e period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit theircomments, particularly on the question whether the CEN/TS can be converted into a European Standard.CEN members are required to announce the existence of this

13、CEN/TS in the same way as for an EN and to make the CEN/TS availablepromptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)until the final decision about the possible conversion of the CEN/TS into an EN is reach

14、ed.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerlan

15、d and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2006 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. CEN/TS 15

16、291:2006: E2 Contents Page Foreword 4 Introduction5 1 Scope .7 2 Normative references .7 3 Terms, definitions and abbreviations7 3.1 Definitions .8 3.2 Abbreviations 9 4 General principles for ease of access and use.10 4.1 Approaches to ease of access and use 10 4.2 General principles.10 5 Access an

17、d location .11 5.1 Location site11 5.2 Location signs and visual indications.11 5.3 Alternative methods for locating terminals.12 5.4 Lighting13 5.5 Accessible route .13 5.6 Space in front of card-activated devices.13 5.7 Vestibules14 6 Location and layout of operating features15 6.1 Introduction.15

18、 6.2 High level design principles.15 6.3 Reach and vision.16 6.4 Approach to the terminal for wheelchair users 16 6.5 Position and angle of keyboard and display.17 6.6 Parallax 17 6.7 Ambient noise .18 6.8 Speech input/audio output.18 7 Operating instructions and feedback18 7.1 Introduction.18 7.2 G

19、eneral requirements .18 7.3 Insertion and retrieval.20 7.4 Audible signals and messages 21 7.5 Tactile feedback 21 7.6 Braille.21 7.7 Speech output .21 7.8 Task lighting23 8 Screen design .23 8.1 Introduction.23 8.2 Text 23 8.3 Graphics 24 8.4 Foreground and background colour .24 8.5 Touch screens.2

20、4 8.6 Scrolling and screen change .24 9 Keys, keypads and function keys25 10 Card handling25 10.1 Introduction.25 CEN/TS 15291:20063 10.2 General guidance25 10.3 Card swiping .25 11 Outputs 26 11.1 Introduction.26 11.2 General printed outputs .26 11.3 Receptacle.26 11.4 Timing of outputs26 12 Securi

21、ty and privacy.26 13 Access from vehicles .27 13.1 Introduction.27 13.2 Drive up card reading devices .27 13.3 Special applications28 13.4 Location of ticket machines.28 14 Hand held devices 28 14.1 Introduction.28 14.2 General 28 14.3 Communication links28 14.4 Use of the HHD to locate equipment .2

22、9 15 Contactless cards .29 15.1 Description and explanation 29 15.2 Contactless cards: factors to consider:29 16 Adoptions to user preferences 30 16.1 Introduction.30 16.2 Setting and resetting user preferences.30 16.3 Card holder control.30 17 Installation and maintenance.30 17.1 General 30 17.2 In

23、stallation.30 17.3 Maintenance 30 Annex A (informative) About disability (CAE UK Guidelines for ATMS) 32 Annex B (informative) Checklist for design of card reading devices and terminals .34 Annex C (Informative) Wheel chair and user sizes 37 Annex D (informative) Requirements for access and location

24、39 Annex E (informative) Letters and numerals that are commonly confused when presented visually.52 Annex F (informative) Access from vehicles53 Bibliography.55 CEN/TS 15291:20064 Foreword This Technical Specification (CEN/TS 15291:2006) has been prepared by Technical Committee CEN/TC 224 “Machine-r

25、eadable cards, related device interfaces and operations”, the secretariat of which is held by AFNOR. This Technical Specification is based on the results of a CEN TC 224 WG 6 Project team commissioned to perform the necessary research. It is intended that this Technical Specification will complement

26、, but not be a part of, the series EN 1332, “Identification card systems Man-machine interface”. The EN 1332 series includes the following parts: Part 1: Design principles for the user interface; Part 2: Dimensions and location of a tactile identifier for ID-1 cards; Part 3: Key pads; Part 4: Coding

27、 of user requirements for people with special needs; Part 5: Raised tactile symbols for differentiation of application on ID-1 cards. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Aust

28、ria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. CEN/TS 15291:20065 Intr

29、oduction Machine-readable cards facilitate the provision of a growing variety of services across Europe. The purpose of this document is to increase the accessibility of these services for the benefit of consumers. This will be achieved by facilitating the inter-sector and cross-border interoperabil

30、ity of machine-readable cards and to do so with the maximum possible degree of user-friendliness. This document complements the EN 1332 series. EN 1332 addresses the needs of all users, including people with special needs, not overlooking first time users, minors, those not conversant with the local

31、 language. EN 1332 specifies: a) the design principles for the user interface (including functions to be represented by symbols) to be incorporated into the design of card operated equipment, but not the machine operations associated with the selection and delivery of goods or services; b) a tactile

32、 identifier to be incorporated into the design of machine readable cards; c) a standard layout for the keypads of card operated equipment; d) coding of user requirements for people with special needs. The contents of the EN 1332 series are generically based, not sector specific, and cover card- oper

33、ated equipment. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the scope of this document has been, as indicated, narrowly defined. Issues relating to such consumer concerns at the man-machine interface as PIN presentation is de

34、alt with in a separate standard, see ISO 9564. The information society is moving from a “service” society to a “self service“ society and the key to accessing many of these services will be via the use of a machine readable card. It is essential that all users are able to achieve access in order to

35、avoid a two-tier society. The purpose of this document is to increase the accessibility of these services for the benefit of all stakeholders and to explain the design requirements for equipment, services and the environment in which they are used. According to CEN Guide 6:2002, 3.2, accessible desi

36、gn is focused on principles of extending standard design to people with some type of performance limitation to maximize the number of potential customers who can readily use a product, building or service which may be achieved by: e) designing products, services and environments that are readily usa

37、ble by most users without any modification, f) making products or services adaptable to different users (adapting user interfaces) and g) having standardized interfaces to be compatible with special products for persons with disabilities. NOTE 1 Terms such as design for all, barrier-free design, inc

38、lusive design and trans-generational design are used similarly but in different contexts. NOTE 2 Accessible design is a subset of universal design where products and environments are usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. CEN/TS

39、15291:20066 There are a wide range of application areas where card readers might be employed (public, e.g. ATMs and personal, e.g. mobile phone). This is likely to expand enormously in the future. This document is written in the form of a set of informative clauses covering various aspects of locati

40、on, access, user space, lighting, interface layout and interface design etc., to which compliance is necessary in order for a device to be regarded as “accessible”, i.e. enables inserting or swiping the card. It should be noted that all components of the total design are equally important. If one pa

41、rt is missing or inadequate it may not be possible to use the card-activated device at all. This document is based on a review of published literature, supplemented by limited research, practice and expert judgment. CEN/TS 15291:20067 1 Scope This document provides guidance for the design and locati

42、on of card-activated devices and the immediate environment, to facilitate access for the widest possible range of users (all / most members of the community), subject to conditions of adequate privacy and security. The contents of this document are generically based, not sector specific, and cover “

43、card-activated device” , the generic term used in this document to encompass: a) terminals (device with card reader and other components such as keyboard and displays); b) standalone card readers (access control for building, public transport); c) hand held devices (e.g. mobile phone when used to ac

44、cess other card-activated devices). Card-activated devices may be used either by pedestrians or car drivers. This document may also be applied to devices that are not card-activated, e.g. they may be activated by notes, coins, tickets, tokens, touch or other interaction with the user. (Context of us

45、e includes: unattended, public and home use, handheld). This document addresses the card-activated device and its immediate vicinity. It does not address the entire building / locality in which the card-activated device is located. (The reader is referred to appropriate ISO, CEN and national standar

46、ds for guidance on designing accessible built environments. It should be noted that national legislation, standards and guidance have different requirements). The term “wheelchair” in this document refers to manually propelled wheelchairs, not power driven ones, which are often of different dimensio

47、ns in relation to manually propelled wheelchairs. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including a

48、ny amendments) applies. EN 1332-1, Identification card systems Man-machine interface Part 1: Design principles for the user interface ISO 7010, Graphical symbols - Safety colours and safety signs Safety signs used in workplaces and public areas ISO/IEC 7810, Identification cards Physical characteris

49、tics ISO 14443, Identification cards - Contactless integrated circuit(s) cards Proximity cards 3 Terms, definitions and abbreviations For the purposes of this document, the following terms, definitions and abbreviations apply. CEN/TS 15291:20068 3.1 Definitions 3.1.1 area around area around a terminal that is used for access (under control of the building owners) and other areas immediately adjacent to the card reader (under the control of local authority) 3.1.2 accessible describes all or part of a site, building or facility that complies with this docum