1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationSheltered housing Requirements for services for older people provided in a sheltered housing schemePD CEN/TS 16118:2012National forewordThis Published Document is the UK implemen
2、tation of CEN/TS 16118:2012.Attention is drawn to the fact that the UK committee voted against theapproval of this European Technical Specification for the following reasons:The committee believes that the provisions in the document are an inaccuratefit with sheltered housing in the UK. The requirem
3、ents within the specifica-tion do not accurately reflect the sector in the UK and would not serve toimprove quality within it.There already exist several quality frameworks for sheltered housing providersin the UK, which are widely recognized, used and relevant:The Centre for Housing and Support (CH
4、S) Code of Practice for Support ServicesQuality Assessment Framework (QAF) - although the use of the QAF is being reduced by some local authority review teams, it is non-the-less still a framework that is available in England.Association of Retirement Housing Managers (ARHM) Code of Practice for lea
5、sehold sheltered housing.Telecare Services Association (TSA) Code of Practice.It is the view of the committee that the proposed document is not as robustas the existing frameworks, and to have a technical specification which is ofless relevance would not contribute to the sector.The way support and
6、care is being delivered and funded in the UK is currentlyundergoing significant change and the committee does not think the docu-ment gives sufficient flexibility for providers to respond to this changing envi-ronment.The UK participation in its preparation was entrusted by Technical CommitteeSVS/8,
7、 Community Services, to Subcommittee SVS/8/1, Sheltered housingservices.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisions of acontract. Users are responsible for its correct appli
8、cation. The British Standards Institution 2012Published by BSI Standards Limited 2012ISBN 978 0 580 67741 0ICS 03.080.99 Compliance with a British Standard cannot confer immunity fromlegal obligations.This Published Document was published under the authority of theStandards Policy and Strategy Commi
9、ttee on 31 May 2012.Amendments issued since publicationAmd. No. Date Text affectedPUBLISHED DOCUMENTPD CEN/TS 16118:2012TECHNICAL SPECIFICATION SPCIFICATION TECHNIQUE TECHNISCHE SPEZIFIKATION CEN/TS 16118 March 2012 ICS 03.080.99 English Version Sheltered housing - Requirements for services for olde
10、r people provided in a sheltered housing scheme Foyers logements - Exigences relatives aux prestations de service fournies aux personnes ges dans le cadre dun ensemble foyer-logement Betreutes Wohnen - Anforderungen an Dienstleistungen fr ltere Menschen im Rahmen der Wohnform Betreutes Wohnen This T
11、echnical Specification (CEN/TS) was approved by CEN on 30 January 2012 for provisional application. The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their comments, particularly on the question whether the CEN/T
12、S can be converted into a European Standard. CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parall
13、el to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, I
14、taly, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix
15、 17, B-1000 Brussels 2012 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN/TS 16118:2012: EPD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 2 Contents Page Foreword 4Introduction .51 Scope 52 Terms and definitions .53 Transparency of the
16、services offered 63.1 General 63.2 Written information on the offer .63.2.1 General 63.2.2 Scheme .73.2.3 Dwelling 73.2.4 Basic services 83.2.5 Optional services .83.2.6 Cost and financing.83.2.7 Additional written information 83.3 Oral information on the offer 93.3.1 General 93.3.2 Information on t
17、he services 93.3.3 Information on the scheme 103.3.4 Information on cost and finance . 104 Services . 104.1 Basic services . 104.1.1 General . 104.1.2 Assistance . 104.1.3 Safety and security . 124.2 Optional services 125 Requirements for service coordinators and staffing 135.1 General . 135.2 Skill
18、s and abilities . 135.3 Relevant knowledge . 135.3.1 Professional knowledge . 135.3.2 Knowledge of the services offered and the scheme . 135.4 Staffing level 146 Housing 146.1 Location and neighbourhood 146.2 Dwellings . 146.3 Common facilities . 156.4 Facility services 157 Requirements for the main
19、 provider . 158 Contractual requirements 168.1 General . 168.2 Types of contracts 168.3 Requirements for contracts . 168.3.1 Requirements for contracts related to the residents 168.3.2 Requirements for the cooperation contract . 179 Quality 179.1 General . 179.2 Resident feedback 18PD CEN/TS 16118:2
20、012CEN/TS 16118:2012 (E) 3 9.3 Active involvement of residents 189.3.1 General . 189.3.2 Active involvement through a committee . 189.4 Resident survey . 189.4.1 General . 189.4.2 Participants 199.4.3 Content . 199.4.4 Formulation and structure 199.4.5 Documentation of survey results 199.4.6 Reporti
21、ng 199.5 Internal quality audit . 20Annex A (normative) Catalogue of optional services 21Annex B (informative) Recommendations for contents of questionnaire . 22Bibliography 24PD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 4 Foreword This document (CEN/TS 16118:2012) has been prepared by Technical Commit
22、tee CEN/TC 385 “Project Committee - Services for sheltered housing for the elderly”, the secretariat of which is held by ASI. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for ide
23、ntifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Franc
24、e, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. PD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 5 Introduction Increasing focus has bee
25、n placed on services to help people sustain and improve their capacity to live independently in their accommodation and a range of sheltered housing services has been developed by a myriad of providers across Europe. With so much choice available, it is important to demonstrate that such services de
26、liver consistency, customer satisfaction, and value for money. The work of CEN/TC 385 is to standardize the requirements for delivering sheltered housing services, working with partners across Europe and taking account of national standards and recognised codes of practice. This CEN Technical Specif
27、ication (CEN/TS) intends to provide a guideline for quality assurance in the sheltered housing market. Its application is voluntary. It defines minimum quality standards regarding the services which should be made available by providers. These quality standards serve as guidance for the providers if
28、 they wish to offer sheltered housing. At the same time the CEN/TS intends to make the services offered for this type of housing more transparent for the consumers. 1 Scope This CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service i
29、s publicly or privately funded. Its primary purpose is to improve and maintain standards of sheltered housing services and not that of the building design or specification. This CEN/TS primarily applies to new build sheltered housing schemes, but providers may choose to apply this to existing scheme
30、s where circumstances permit. This CEN/TS refers to facilities of sheltered housing for older people living in a sheltered housing scheme only and is not applicable to services required for nursing homes. 2 Terms and definitions For the purposes of this document, the following terms and definitions
31、apply. 2.1 sheltered housing services for older people living in an accessible dwelling in a sheltered housing scheme, comprising basic services and optional services allowing them to live independently and to feel secure Note 1 to entry The services are provided to support an independent and self-d
32、etermined manner of living and managing a household as well as the integration of the individual into the residential community and the neighbourhood. The sheltered housing services are not based on those of a nursing home. 2.2 basic services minimum package of services provided for sheltered housin
33、g residents in all cases 2.3 optional services any other services that exceed the basic services and from which residents are free to benefit on a voluntary and individual basis PD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 6 2.4 sheltered housing scheme buildings and external spaces which make up a par
34、ticular sheltered housing development including the dwellings, common rooms, circulation spaces and garages (where provided) Note 1 to entry “scheme“ is used for “sheltered housing scheme“. 2.5 main provider legal body (e.g., a municipality, private company, charity or community of owners) which is
35、responsible for ensuring that the provisions of the sheltered housing are fulfilled 2.6 service provider organization that enters into a contract with the resident and/or the main provider for the provision of basic and/or optional services 2.7 service coordinator person in charge of coordinating th
36、e services provided within the sheltered housing on behalf of both the main provider and the residents 3 Transparency of the services offered 3.1 General The main provider shall fulfil the following requirements. Where properties are being resold by a current owner, responsibility for provision for
37、ensuring the purchaser has accurate information will be shared between the vendor, the purchaser, their legal advisers and the main provider. 3.2 Written information on the offer 3.2.1 General The handover of information shall be documented. The information provided shall be transparent for the cons
38、umer and formatted in such a manner as to facilitate comprehension. The information shall give the date when it was issued to the consumer. The information documents shall indicate when they were last updated and be up to date. The information shall be given to the prospective resident before conclu
39、sion of the contract either at or if possible, before the first consulting session. The required information (see 3.2.2 to 3.2.7) shall be given in writing to the prospective resident in the following form: a) information sheet on the scheme design (see 3.2.2) and dwellings (see 3.2.3); b) catalogue
40、 of services and prices of the basic services; c) catalogue of services and prices of the optional services; d) scheme rules; PD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 7 e) contracts (contract of rental/sale, contract for services). 3.2.2 Scheme The information on the scheme shall at least contain s
41、tatements on: a) main providers address and contact data; b) contact person (function, phone numbers, and e-mail address); c) year of construction; d) size of the scheme (number of dwellings); e) services provided in the scheme; f) layout of the scheme; g) type and amount of common facilities (e.g.,
42、 therapeutic bath, reading room, caf, sauna, sports facilities, function rooms); h) accessibility of the building; i) accessibility of the area and of the building entrances, open spaces and connecting paths; j) security measures; k) map of the area showing local infrastructure; l) guest rooms in th
43、e scheme; m) environmental performance; n) facilities and parking spaces for mobility scooters, power wheelchairs and wheelchairs; o) parking spaces for cars: disabled, visitor and resident. 3.2.3 Dwelling The information on the dwelling shall at least contain statements on: a) size of the dwellings
44、 referring to national standards; b) location of the dwelling in the scheme; c) layout of the individual dwelling; d) equipment of the dwelling; e) type and location of any storage rooms; f) possibility for the installation of additional equipment (e.g., washing machine, electronic devices); g) admi
45、ssibility of pets; h) special terms and conditions regarding use of dwellings; i) environmental performance. PD CEN/TS 16118:2012CEN/TS 16118:2012 (E) 8 3.2.4 Basic services The information on the basic services shall contain statements on: a) name and full contact details of main provider together
46、with an identified contact person; b) names and full contact details of other service provider(s) (if applicable) together with the identified contact person(s); c) catalogue of basic services; d) essential information on sub-contractors providing basic services. It shall be clarified that basic ser
47、vices do not include care services. 3.2.5 Optional services The information on the optional services shall at least contain statements on: a) free choice of optional service provider; b) catalogue of optional services; c) co-operation with external optional service providers. 3.2.6 Cost and financin
48、g The information on costs and financing shall at least contain statements on: a) range of minimum to maximum rent or sale/offer prices per dwelling; b) known or calculated operating costs (monthly average) per dwelling; c) maintenance charges (monthly average); d) any other charges; e) possibility
49、of acquisition of property; f) detailed cost for basic service per month; g) any non-recurring costs at the commencement or conclusion of the contract; h) cost per car parking space; i) details of deposit system and mandatory insurance if any. A pricelist for optional services shall also be provided. 3.2.7 Additional written
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