1、December 2011 Translation by DIN-Sprachendienst.English price group 30No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).I
2、CS 03.080.99; 91.140.01!$xqU“1857850www.din.deDDIN EN 15221-4Facility Management Part 4: Taxonomy, Classification and Structures in Facility ManagementEnglish translation of DIN EN 15221-4:2011-12Facility Management Teil 4: Taxonomie, Klassifikation und Strukturen im Facility ManagementEnglische ber
3、setzung von DIN EN 15221-4:2011-12Facilities management Partie 4: Taxinomie, classification et structuresTraduction anglaise de DIN EN 15221-4:2011-12www.beuth.deDocument comprises 84 pagesIn case of doubt, the German-language original shall be considered authoritative.12.11 DIN EN 15221-4:2011-12 2
4、 A comma is used as the decimal marker. National foreword This standard has been prepared by Technical Committee CEN/TC 348 “Facility Management” (Secretariat: NEN, Netherlands). The responsible German body involved in its preparation was the Normenausschuss Heiz- und Raumlufttechnik (Heating and Ve
5、ntilation Technology Standards Committee), Working Committee NA 041-04-02 AA Facility Management (SpA CEN/TC 348). DIN EN 15221 consists of the following parts under the general title Facility Management: Part 1: Terms and definitions Part 2: Guidance on how to prepare Facility Management agreements
6、 Part 3: Guidance on quality in Facility Management Part 4: Taxonomy, Classification and Structures in Facility Management Part 5: Guidance on Facility Management processes Part 6: Area and Space Measurement in Facility Management Part 7: Performance Benchmarking EUROPEAN STANDARD NORME EUROPENNE EU
7、ROPISCHE NORM EN 15221-4 October 2011 ICS 03.080.99; 91.140.01 English Version Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management Facilities management - Partie 4: Taxinomie, classification et structures Facility Management - Teil 4: Taxonomie, Klassifikatio
8、n und Strukturen im Facility Management This European Standard was approved by CEN on 8 July 2011. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-t
9、o-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by transla
10、tion under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
11、 France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMIT
12、EE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15221-4:2011: EContents Page Foreword 4Common Introduction for the European Standards EN 15221-3, EN 15221-4, E
13、N 15221-5 and 5Introduction to Taxonomy, Classification and Structures in Facility Management 71 Scope 82 Normative references 83 Terms and definitions .83.1 General taxonomy of Facility Management related terms and definitions 83.2 Financial and administrative terms and definitions 103.3 Definition
14、s of main facility products. 114 Derivation of Facility Products and Relationship Model 134.1 General . 134.2 The generic structures needed to describe a facility product . 134.3 Facility Management relationship model . 154.4 Processes 174.4.1 General . 174.4.2 Facility Management Processes . 174.4.
15、3 Classification of facility products . 174.5 The quality cycle in the FM relationship model . 184.6 Client perspective and national customs . 195 Description of the Standardised Facility Products . 21Annex A (informative) Graphic representation of the Facility Product Map 55Annex B (informative) Ad
16、ditional comments to specific Facility Products . 61B.1 Reference to the FM model and interaction with organisation 61B.2 Product FM Facility Management Strategic Integration . 62B.3 Product 1000 Tactical Integration (Space definitions of terms and contents to standardise facility products which pro
17、vide a basis for cross border trade, data management, cost allocation and benchmarking; a high level classification and hierarchical coding structure for the standardised facility products; expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle calle
18、d PDCA (Plan, Do, Check, Act); a linkage to existing cost and facilities structures; alignment with the primary activities requirements. Additional benefits from this standard are: Introducing a client rather than a specifically asset oriented view; Harmonisation of different existing national struc
19、tures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references,
20、 the latest edition of the referenced document (including any amendments) applies. EN 15221-1:2006, Facility Management Part 1: Terms and definitions EN 13306, Maintenance Maintenance terminology 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.
21、1 General taxonomy of Facility Management related terms and definitions 3.1.1 adaptability possibility (ability) of changing characteristics like volume or function or space in order to meet new requirements NOTE 1 Adaptability consists of: Elasticity: The possibility of changing the volume; 8EN 152
22、21-4:2011 (E) DIN EN 15221-4:2011-12 Generality: The possibility of changing the function; Flexibility: The possibility of changing the distribution of space. NOTE 2 Usability is defined in ISO 9241. 3.1.2 classification system for grouping and categorising items with similar characteristics (attrib
23、utes) 3.1.3 facility manager person responsible for the facility management organisation who is the single point of contact for the client on strategic level; leads the FM organisation, ensures quality and continuous improvement and conducts strategic projects and tasks NOTE If he is a member of the
24、 board of the organisation, the facility manager is also called Chief Facility Management Officer CFMO or Chief Facility Executive CFE. 3.1.4 facility process support process which is integrated and managed by FM NOTE 1 The output of a facility process is a facility product. NOTE 2 Facility processe
25、s are subdivided into facility management processes on strategic and tactical level and facility services processes on operational level. 3.1.5 FM product map structure of the standardised (classified) facility products in FM NOTE Based on EN ISO 9000 the term product is used to cover service, softw
26、are and hardware. 3.1.6 hierarchy structure of levels in which each level includes its lower levels NOTE Taxonomies are frequently arranged in a hierarchical structure. Typically they are related by supertype-subtype, also called parent-child relationships. 3.1.7 real estate encompasses land along w
27、ith anything affixed to the land, such as buildings NOTE Real estate, immovable property, real property, realty are used synonymously. 3.1.8 standardised facility product one of a defined set of classified and hierarchically organised facility services. Depending on national language customs, the te
28、rm standardised facility service may be used synonymously NOTE 1 The term product is used in accordance with EN ISO 9000 being the output of a (facility) process which can be a single or a package of material (hardware) or immaterial provisions (software), supplies or services which support the prim
29、ary activity of the organisation and its properties. 9EN 15221-4:2011 (E) DIN EN 15221-4:2011-12 NOTE 2 The term “Facility product“ has been chosen due to its more commodified (classified) and therefore more comparable nature to enable benchmarking while facility services generally are of a more ind
30、ividual and customised nature. The products have been defined from a client perspective while considering different European customs. NOTE 3 In this standard the term “Facility“ (= a tangible asset, see EN 15221-1) is used in the sense of “facilitation“, to provide services, assets, tools and consum
31、ables to make work easier/to support the primary activities. This includes a whole production site of an organisation and goes down to a single sheet of paper which needs to be purchased, stored, supplied, bound, archived and recycled. Facilities like a building or a sheet of paper are always embedd
32、ed in activities and the provision of services. 3.1.9 structure relationships between classes, groups and categories and how they are linked together 3.1.10 support processes a workflow of activities not designated as primary activities (non-core activities) NOTE Support processes which are integrat
33、ed and delivered by FM are called facility processes. 3.1.11 taxonomy practice and science of classification NOTE A knowledge map of a topic typically realised as a controlled vocabulary of terms and or phrases. An orderly classification of information according to presumed natural relationships. A
34、classification system for improved information management, which should contribute to improving the capability of users to sustain and improve the operations of their business, into a series of hierarchical groups to make them easier to identify, study, or locate. 3.1.12 tenant individual or busines
35、s which has temporary possession of or pays rent for real estate owned by another party (landlord) 3.2 Financial and administrative terms and definitions NOTE When registering, recording or collecting facility costs, as well as allocating them to products, it is necessary to indicate the nature of t
36、he costs and revenue. A definition of cost types and terms related to costs used in this standard is given below. For more detailed definitions this standard refers to national or international accounting standards. 3.2.1 asset management activities aiming to optimize the life cycle costs of facilit
37、ies which have a value for the organisation NOTE In the context of facility management, this is either an activity within the FM organisation and each standardised facility product concerning the facilities needed to provide its support services or a support service to the primary activity and conce
38、rning e.g. its production facilities. 3.2.2 cost of capital interest and provision for capital 3.2.3 cost of enhancement of initial performance (improvement costs) costs needed to change a facility to meet new requirements 10EN 15221-4:2011 (E) DIN EN 15221-4:2011-12 3.2.4 depreciation estimated or
39、expected decline in value of an asset NOTE The term is used in accounting, economics and finance to spread the cost of an asset over the span of several years. 3.2.5 FM cost centres element within the accounting system which captures FM-costs 3.2.6 material costs/costs of materials costs of goods (e
40、.g. consumables, tools, spare parts) 3.2.7 personnel costs/costs of personnel wage costs (the gross annual salary, including social plans and taxes, holiday pay, gratuities, bonuses and profit sharing) and other personnel costs 3.2.8 primary activity cost centres element within the accounting system
41、 which captures costs NOTE A cost centre often represents a division that adds to the cost of the organisation. 3.2.9 revenue earnings NOTE Costs and revenue are linked to the time when they are generated. Costs therefore are not necessarily equal to expenditure, and revenue does not, by definition,
42、 constitute receipts and vice versa. 3.2.10 tax costs costs such as taxes, fees and offsetting of non-reclaimable VAT (value added tax) 3.3 Definitions of main standardised facility products NOTE Facility products are hierarchically structured. The principle structure is outlined in the body of this
43、 standard and the terms are therefore added in this chapter. The structure follows the examples given in the annex of EN 15221-1 with minor adaptations. A more detailed definition of these standardised facility products as well as the definitions of the products on lower levels are given in Clause 5
44、. 3.3.1 business support services supporting mainly the management of an organisation, for example, legal counsel 3.3.2 cleaning services related to hygiene and cleanliness that maintain a proper working environment and help to maintain assets in a good condition 11EN 15221-4:2011 (E) DIN EN 15221-4
45、:2011-12 3.3.3 Health, Safety, Security and Environment (HSSE) services protecting from external dangers or internal risks and protect assets and the health and well-being of the people and providing a safe and sustainable environment 3.3.4 hospitality services providing a hospitable working environ
46、ment making people feel welcome and comfortable 3.3.5 ICT services related to information and communication technologies 3.3.6 logistics services concerned with the transport and storage of goods and information and improving the relevant processes 3.3.7 organisation specific services related to peo
47、ple and organisation which are specific to the type or branch of the organisation 3.3.8 outdoors services related to the outdoor areas including land, maintaining parking facilities, gardening etc. 3.3.9 primary activity specific (Industry sector specific) services related to space and infrastructur
48、e which are specific to the type or branch of the organisation NOTE A boiler for example can supply heating for buildings or steam for industrial processes. The latter would fall under this product to make investment and energy used in the buildings comparable to other buildings and industry processes comparable to similar industry processes and thus enabling benchmarking. 3.3.10 space (accommodation) services for the provision of a
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