1、April 2017 English price group 11No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 03.080.20!%c4“2649917www.din.deDIN
2、 EN 16763Services for fire safety systems and security systems;English version EN 16763:2017,English translation of DIN EN 16763:2017-04Dienstleistungen fr Brandsicherheitsanlagen und Sicherheitsanlagen;Englische Fassung EN 16763:2017,Englische bersetzung von DIN EN 16763:2017-04Prestations de servi
3、ces pour les systmes de scurit incendie et les services de sret;Version anglaise EN 16763:2017,Traduction anglaise de DIN EN 16763:2017-04www.beuth.deDocument comprises 16 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.03.17DI
4、N EN 16763:2017-04 2 A comma is used as the decimal marker. National foreword This document (EN 16763:2017) has been prepared by Technical Committee CEN/CLC/TC 4 “Services for fire safety and security systems” (Secretariat: DIN, Germany). The responsible German body involved in its preparation was D
5、IN-Normenausschuss Dienstleistungen (DIN Standards Committee Services), Working Committee NA 159-01-16 GA “Joint Committee NAS/NMP: Services for fire safety and security systems”. The terms “fire safety system” and “security system” used in this standard cover the systems mentioned in the scope. Att
6、ention is drawn to the fact that further application rules apply for fire security systems and security systems. EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16763 January 2017 ICS 03.080.20 English version Services for fire safety systems and security systems Prestations de services pour le
7、s systmes de scurit incendie et les systmes de sret Dienstleistungen fr Brandsicherheitsanlagen und Sicherheitsanlagen This European Standard was approved by CEN on 23 October 2016. CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions f
8、or giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC member. This European Standard e
9、xists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN and CENELEC m
10、embers are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg
11、, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN/CENELEC All rights of exploitation in any form and by any means reserved worldwide for
12、 CEN national Members and for CENELEC Members. Ref. No. EN 16763:2017 EEN 16763:2017 (E) 2 Contents Page European foreword . 3 Introduction 4 Figure 1 Position of this European Standard within European Standards framework 5 1 Scope 6 2 Terms and definitions . 6 3 Requirements . 8 3.1 General 8 Figur
13、e 2 Stages of work for fire safety systems and security systems 8 3.2 Requirements for the service provider . 8 3.3 Requirements for subcontracting 10 3.4 Requirements for staff . 10 3.4.1 General . 10 3.4.2 Role A 10 3.4.3 Role B 11 3.4.4 Role C 11 3.5 Requirements for service output . 11 3.5.1 Gen
14、eral requirements 11 3.5.2 Requirements for maintenance providers . 12 Annex A (informative) Guidance on the documentation for the stages of work 13 A.1 General . 13 A.2 Planning . 13 A.3 Design . 13 A.4 Installation . 13 A.5 Commissioning 14 A.6 Verification . 14 A.7 Handover . 14 A.8 Maintenance .
15、 14 DIN EN 16763:2017-04 EN 16763:2017 (E) 3 European foreword This document (EN 16763:2017) has been prepared by Technical Committee CEN-CENELEC/TC 4 “Services for fire safety and security systems”, the secretariat of which is held by DIN. This European Standard shall be given the status of a natio
16、nal standard, either by publication of an identical text or by endorsement, at the latest by July 2017, and conflicting national standards shall be withdrawn at the latest by July 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent righ
17、ts. CEN shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Re
18、public, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. DI
19、N EN 16763:2017-04 EN 16763:2017 (E) 4 Introduction Many national and regional authorities and organizations within Europe publish services standards for the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems. This Euro
20、pean Standard is intended to create a common understanding for a minimum service level by establishing criteria for the service level of service providers, the involved staff and the output of services provided. The European Parliament and the Council passed into law on 2006-12-12 the directive 2006
21、/123/EC “Services in the internal market” (SD). This Service Directive establishes general provisions facilitating service providers the freedom of establishment and the free movement of services within the EU, while maintaining a high quality of services (SD, Article 1-1). The SD states in Article
22、26 for a “Policy on Quality of Services” to enhance qualified service compatibility between the Member States. This European Standard was prepared to support the intention of Article 26-5 of the SD. This European Standard does not replace the work of other CEN/CENELEC committees such as CEN/TC 72, C
23、LC/TC 79 and CEN/TC 191. It should be read in conjunction with their standards and application guidelines for the use of their products and systems. Only services for the systems within the scopes of CEN/TC 72, CLC/TC 79 and CEN/TC 191 are covered in this European Standard with the exceptions define
24、d in the scope. This European Standard is intended to be applied in conjunction with application guidelines, either European (if any) or national, as well as with national laws and regulations in the field of expertise and can be used as the basis for establishing certification schemes for declared
25、services but is not intended to be applied on its own as a certification scheme. Figure 1 shows the position of this European Standard within the relevant European Standards framework. Having all parts of Figure 1 will help to achieve a consistent implementation of this European Standard. DIN EN 167
26、63:2017-04 EN 16763:2017 (E) 5 Figure 1 Position of this European Standard within European Standards framework DIN EN 16763:2017-04 EN 16763:2017 (E) 6 1 Scope This European Standard specifies the minimum requirements for service providers as well as the competencies, knowledge and skills of their i
27、nvolved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for: a) fire safety
28、 systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems and smoke and heat control systems; b) security systems including, but not limited to, intruder and hold-up alarm systems, access control systems, external perimeter security systems and video s
29、urveillance systems; c) a combination of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centres are not included. This European Standard is applicable regardless of
30、project size. This European Standard is applicable regardless of the service providers organizational structure and size. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 authorized person of the service provider person(s) that represent(s) th
31、e service provider, holds decision-making authority and makes commercial and contractual commitments 2.2 staff persons working under the responsibility of the service provider 2.3 system set of interacting or interdependent components forming an integrated whole 2.4 subcontractor individual or organ
32、ization contracted to perform part of the obligations of another providers contract 2.5 stage of work self-contained element of work 2.6 field of expertise area of activity in which specific knowledge and technology are applied, and for which specific competencies in one or more of the stages of wor
33、k are required DIN EN 16763:2017-04 EN 16763:2017 (E) 7 2.7 declared services stages of work in a field of expertise in which the service provider operates 2.8 service provider organization or part of an organization delivering one or more services to a client 2.9 planning specifications of protecti
34、on objectives and scope of the system(s) based on identified risks and known boundary conditions 2.10 design selection and location of components such that the resulting system meets the specified system objectives of the planning 2.11 installation implementation of the design, specifically the asse
35、mbling, mounting and connecting of the relevant system components 2.12 commissioning activating and testing of the system according to the design 2.13 verification process of confirming that the commissioned system meets the planning, design, installation and commissioning requirements 2.14 handover
36、 process of transferring the responsibility of the system to the organization specified in the contract 2.15 maintenance combination of preventive and corrective activities during the life of the system, which are intended to retain it in, or restore it to, a state in which it can perform the requir
37、ed function 2.16 client party for which services are provided 2.17 acknowledged rule of technology technical provision acknowledged by a majority of representative experts as reflecting the state of the art SOURCE: EN 45020:2006, definition 1.5 DIN EN 16763:2017-04 EN 16763:2017 (E) 8 3 Requirements
38、 3.1 General The content of this European Standard relates to the stages of work (see Figure 2). NOTE The numbering in Figure 2 corresponds to Clause 2. Figure 2 Stages of work for fire safety systems and security systems See Annex A for guidance on the documentation for the stages of work. Service
39、providers shall provide and declare a package of stages of work according to the relevant application guidelines. 3.2 Requirements for the service provider For the purpose of identification, the service provider shall provide those with a legitimate interest with the information below, including but
40、 not limited to: registered name and trading name (if different) and place of registration of the service provider, which shall be located in a country which is a member of CEN/CENELEC; geographical address(es) for the area(s) from where the services are executed; DIN EN 16763:2017-04 EN 16763:2017
41、(E) 9 contact address details (e.g. email, mailing address, telephone); authorized person; registration as per the relevant national requirements. The service provider shall clearly stipulate in which countries it claims to execute which services. The service provider shall meet the national laws an
42、d regulations applicable in the country where the declared services are executed. Additionally the service provider shall use this document only in conjunction with European standards and national guidelines (e.g. application guidelines etc.) if available in the declared services in the area where t
43、he services are executed. The service provider shall: a) have resources, infrastructure (e.g. tools, equipment), knowledge and skills to fulfil the declared services, b) have processes for identification and fulfilment of requirements for a stage of work in accordance with the contract, relevant law
44、s and regulations, authorities, standards, and other applicable documents (e.g. application guidelines, trade association, insurance and certification body guidelines), c) have processes to collect and check all information required to successfully execute the declared services, d) have processes to
45、 ensure execution of declared services in accordance with the output from b) and c), e) have processes for recording executed services and maintaining these records. If the duration of maintaining records is not covered by regulation, maintaining records for the duration of the contract plus an addi
46、tional 5 year period is required, f) have executed services in the field of expertise, NOTE 1 This can be demonstrated by three completed projects within a 12 month period. g) have initial and ongoing staff training, relative to their role (3.4) for the declared services, h) have processes to train
47、involved staff and any subcontractors of all local or site related safety and security requirements, i) have insurance for all declared services in the geographical area where the services are executed, j) have a management system implemented that covers the quality of the execution of the declared
48、services, NOTE 2 A management system such as EN ISO 9001 or similar fulfils the requirement. k) have access to the applicable manufacturers instructions for components and systems for the declared services, l) have access to all applicable standards, application guidelines, either European (if any)
49、or national, regulations for the declared services in the geographical area where the services are executed, DIN EN 16763:2017-04 EN 16763:2017 (E) 10 m) keep all client related information confidential and secure unless agreed with the client or required by regulation and shall restrict access to this information so that only authorized parties have access, n) where allowed by regulation and where required, provide evidence of security vetting of the relevant staff and have processes for regular updating, o) where allowed by regulation and where r
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