DIN EN ISO 9241-110-2008 Ergonomics of human-system interaction - Part 110 Dialogue principles (ISO 9241-110 2006) German version EN ISO 9241-110 2006《人-机交互作用的人类工效学 第110部分 对话原理》.pdf

1、September 2008DEUTSCHE NORM English price group 15No part of this standard may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 13.180; 35.080; 35.2

2、40.20!$QfB“1466731www.din.deDDIN EN ISO 9241-110Ergonomics of human-system interaction Part 110: Dialogue principles (ISO 9241-110:2006)English version of DIN EN ISO 9241-110:2008-09Ergonomie der Mensch-System-Interaktion Teil 110: Grundstze der Dialoggestaltung (ISO 9241-110:2006)Englische Fassung

3、DIN EN ISO 9241-110:2008-09SupersedesDIN EN ISO 9241-110:2006-08www.beuth.deDocument comprises 30 pagesDIN EN ISO 9241-110:2008-09 2 National foreword This standard has been prepared by Technical Committee ISO/TC 159 “Ergonomics”, Subcommittee SC 4 “Ergonomics of human-system interaction”, Working G

4、roup WG 5 “Software ergonomics and human-computer dialogues” in collaboration with Technical Committee CEN/TC 122 “Ergonomics” (Secretariat: DIN, Germany). The responsible German body involved in its preparation was the Normenausschuss Ergonomie (Ergonomics Standards Committee), Technical Committee

5、NA 023-00-04-05 GAK Benutzungsschnittstellen of Joint Committee Ergonomie fr Informationsverarbeitungssysteme (NAErg/NIA). The DIN Standards corresponding to the International Standards referred to in clause 2 and in the Bibliography of the EN are as follows: ISO 6385 DIN EN ISO 6385 ISO 9241-1 DIN

6、EN ISO 9241-1 ISO 9241-2 DIN EN 29241-2 ISO 9241-3 DIN EN 29241-3 ISO 9241-4 DIN EN ISO 9241-4 ISO 9241-5 DIN EN ISO 9241-5 ISO 9241-6 DIN EN ISO 9241-6 ISO 9241-7 DIN EN ISO 9241-7 ISO 9241-9 DIN EN ISO 9241-9 ISO 9241-11 DIN EN ISO 9241-11 ISO 9241-12 DIN EN ISO 9241-12 ISO 9241-13 DIN EN ISO 9241

7、-13 ISO 9241-14 DIN EN ISO 9241-14 ISO 9241-15 DIN EN ISO 9241-15 ISO 9241-16 DIN EN ISO 9241-16 ISO 9241-17 DIN EN ISO 9241-17 ISO 9355-1 DIN EN 894-1 ISO 9355-2 DIN EN 894-2 ISO 9995 (all Parts) DIN 2137 (all Parts) ISO 10075-1 DIN EN ISO 10075-1 ISO 10075-2 DIN EN ISO 10075-2 ISO 13406-1 DIN EN I

8、SO 13406-1 ISO 13406-2 DIN EN ISO 13406-2 ISO 13407 DIN EN ISO 13407 Amendments This standard differs from DIN EN ISO 9241-10:1996-07 as follows: a) A more comprehensible explanation of suitability for the task (see 4.3) has been given. b) For each dialogue principle given in 4.3 to 4.9, general rec

9、ommendations have been made. c) Examples for each of these general recommendations have been given. d) A framework for the use of the dialogue principles has been included in clause 5. DIN EN ISO 9241-110:2008-09 3 e) The relationship between this part of DIN EN ISO 9241 and DIN EN ISO 9241-11 and D

10、IN EN ISO 9241-12 has been explained in clause 6. f) Annex A “Overview of the ISO 9241 series” has been added. Compared with DIN EN ISO 9241-10:2006-08, corrections have been made to the German version only and therefore do not affect the English text. Previous editions DIN 66234-8: 1988-02 National

11、 Annex NA (informative) Bibliography DIN EN 894-1, Safety of machinery Ergonomic requirements for the design of displays and control actuators Part 1: General principles for human interactions with displays and control actuators DIN EN 894-2, Safety of machinery Ergonomic requirements for the design

12、 of displays and control actuators Part 2: Displays DIN EN 29241-2, Ergonomic requirements for office work with visual display terminals (VDTs) Part 2: Guidance on task requirements DIN EN 29241-3, Ergonomic requirements for office work with visual display terminals (VDTs) Part 3: Visual display req

13、uirements DIN EN ISO 6385, Ergonomic principles in the design of work systems DIN EN ISO 9241-1, Ergonomic requirements for office work with visual display terminals (VDTs) Part 1: General introduction DIN EN ISO 9241-4, Ergonomic requirements for office work with visual display terminals (VDTs) Par

14、t 4: Keyboard requirements for visual display terminals DIN EN ISO 9241-5, Ergonomic requirements for office work with visual display terminals (VDTs) Part 5: Workstation layout and postural requirements DIN EN ISO 9241-6, Ergonomic requirements for office work with visual display terminals (VDTs) P

15、art 6: Guidance on the work environment DIN EN ISO 9241-7, Ergonomic requirements for office work with visual display terminals (VDTs) Part 7: Requirements for display with reflections DIN EN ISO 9241-9, Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements

16、 for non-keyboard input devices DIN EN ISO 9241-11:1999-01, Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability (ISO 9241-11:1998) DIN EN ISO 9241-10: 1996-07 DIN EN ISO 9241-110: 2006-08DIN EN ISO 9241-110:2008-09 4 DIN EN ISO 9241-12, Ergonomi

17、c requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information DIN EN ISO 9241-13, Ergonomic requirements for office work with visual display terminals (VDTs) Part 13: User guidance DIN EN ISO 9241-14, Ergonomic requirements for office work with visual displ

18、ay terminals (VDTs) Part 14: Menu dialogues DIN EN ISO 9241-15, Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues DIN EN ISO 9241-16, Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct-manipulation dialogue

19、s DIN EN ISO 9241-17, Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues DIN EN ISO 10075-1, Ergonomic principles related to mental work-load Part 1: General terms and definitions DIN EN ISO 10075-2, Ergonomic principles related to mental work

20、load Part 2: Design principles DIN EN ISO 13406-1, Ergonomic requirements for work with visual display based on flat panels Part 1: Introduction DIN EN ISO 13406-2:2003-12, Ergonomic requirements for work with visual displays based on flat panels Part 2: Ergonomic requirements for flat panel display

21、s (ISO 13406-2:2001) DIN EN ISO 13407, Human-centred design processes for interactive systems EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN ISO 9241-110April 2006ICS 13.180 Supersedes EN ISO 9241-10:1996 English VersionErgonomics of human-system interaction - Part 110: Dialogueprinciples (ISO 92

22、41-110:2006)Ergonomie de linteraction homme-systme - Partie 110:Principes de dialogue (ISO 9241-110:2006)Ergonomie der Mensch-System-Interaktion - Teil 110:Grundstze der Dialoggestaltung (ISO 9241-110:2006)This European Standard was approved by CEN on 23 March 2006.CEN members are bound to comply wi

23、th the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretaria

24、t or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialvers

25、ions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden,

26、 Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2006 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No

27、. EN ISO 9241-110:2006: E2 DIN EN ISO 9241-110:2008-09 EN ISO 9241-110:2006 (E) Contents Page Foreword3 Introduction .4 1 Scope 5 2 Normative references 5 3 Terms and definitions .6 4 Dialogue principles and recommendations 7 4.1 Overview .7 4.2 Relationships between dialogue principles8 4.3 Suitabi

28、lity for the task .8 4.4 Self-descriptiveness. 10 4.5 Conformity with user expectations. 10 4.6 Suitability for learning 12 4.7 Controllability 13 4.8 Error tolerance 14 4.9 Suitability for individualization 15 5 Framework for using the dialogue principles and recommendations 16 5.1 General. 16 5.2

29、Example for use of this part of ISO 9241 in the analysis of interactive systems. 17 5.3 Example for use of this part of ISO 9241 in design of interactive systems (Relationship with ISO 9241-13 to ISO 9241-17) 18 5.4 Example for use of this part of ISO 9241 in evaluation of interactive systems . 19 6

30、 Relationship between this part of ISO 9241 and ISO 9241-11 and ISO 9241-12. 19 Annex A (informative) Overview of the ISO 9241 series. 21 Bibliography. 25 3 EN ISO 9241-110:2006 (E) DIN EN ISO 9241-110:2008-09 Foreword This document (EN ISO 9241-110:2006) has been prepared by Technical Committee ISO

31、/TC 159 “Ergonomics” in collaboration with Technical Committee CEN/TC 122 “Ergonomics”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by October 2006, and c

32、onflicting national standards shall be withdrawn at the latest by October 2006. This document supersedes EN ISO 9241-10:1996. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Bel

33、gium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Endorsement notice The text of

34、ISO 9241-110:2006 has been approved by CEN as EN ISO 9241-110:2006 without any modifications. Introduction This part of ISO 9241 deals with the ergonomic design of interactive systems and describes dialogue principles which are generally independent of any specific dialogue technique and which are a

35、pplicable in the analysis, design and evaluation of interactive systems. These dialogue principles concern the development of user interfaces and help prevent users of those products from experiencing usability problems such as additional unnecessary steps not required as part of the task, misleadin

36、g information, insufficient and poor information on the user interface, unexpected response of the interactive system, navigational limitations during use, and inefficient error recovery. In this part of ISO 9241, a dialogue is the “interaction between a user and an interactive system as a sequence

37、of user actions (inputs) and system responses (outputs) in order to achieve a goal”, where user actions include not only entry of data but also navigational and other (control) actions of the user. The priority with which each dialogue principle is weighted will depend on the characteristics of the

38、intended user of the system, the tasks, the environment and the specific dialogue technique used. Guidance on identifying relevant aspects of the users tasks and environment of use is given in ISO 9241-11. Specific guidance on the use of techniques such as menus, command languages, direct manipulati

39、on and form-based entry can be found in ISO 9241-14 to ISO 9241-17. The ultimate beneficiary of ISO 9241 will be the user of an interactive system. It is the needs of this user that provide the ergonomic requirements used by the International Standards developers. Although it is unlikely that the us

40、er will read ISO 9241 or even know of its existence, its application will lead to user interfaces that are more usable, consistent and that enable greater productivity. This part of ISO 9241 comprises the following: a) the dialogue principles; b) recommendations corresponding to the dialogue princip

41、les; c) a framework for requirements concerning analysis, design and evaluation that gives guidance on the specification of dialogue requirements, based on the dialogue principles, for the design of interactive systems that adhere to ISO 9241-110, and this part of ISO 9241, the specification of appr

42、opriate design solutions based on the recommendations for the application of dialogue techniques according to ISO 9241-14 to ISO 9241-17; the evaluation of interactive systems against the dialogue requirements. 4 DIN EN ISO 9241-110:2008-09 EN ISO 9241-110:2006 (E) 1 Scope This part of ISO 9241 sets

43、 forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems. While this part of ISO

44、9241 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work). It is intended for the following types of users: designers of user interface development tools and style guides to be used by user inter

45、face designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference this part of ISO 9241 during product procurement; evaluators, who are res

46、ponsible for ensuring that products meet its recommendations. This part of ISO 9241 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate design.

47、The list of recommendations for each of the dialogue principles is not exhaustive. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the

48、 referenced document (including any amendments) applies. ISO 9241-11:1998, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability ISO 9241-12, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 12

49、: Presentation of information ISO 9241-13, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 13: User guidance ISO 9241-14, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 14: Menu dialogues 5 EN ISO 9241-110:2006 (E) DIN EN ISO 9241-110:2008-09 ISO 9241-15, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues ISO 9241-16, Ergonomics