EN 15341-2007 en Maintenance - Maintenance Key Performance Indicators《维修 维修关键性能指示器》.pdf

1、BRITISH STANDARDBS EN 15341:2007Maintenance Maintenance Key Performance IndicatorsThe European Standard EN 15341:2007 has the status of a British StandardICS 03.100.99g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g5

2、3g48g44g55g55g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58BS EN 15341:2007This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 April 2007 BSI 2007ISBN 978 0 580 50611 6National forewordThis British Standard was published by BSI. It is

3、the UK implementation of EN 15341:2007.The UK participation in its preparation was entrusted to Technical Committee DS/1, Dependability and terotechnology.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include al

4、l the necessary provisions of a contract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunity from legal obligations.Amendments issued since publicationAmd. No. Date CommentsEUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 15341March 2007ICS 0

5、3.100.99English VersionMaintenance - Maintenance Key Performance IndicatorsMaintenance - Indicateurs-cls de performances en matirede maintenanceInstandhaltung - Wesentliche Leistungskennzahlen fr dieInstandhaltungThis European Standard was approved by CEN on 10 February 2007.CEN members are bound to

6、 comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Mana

7、gement Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as th

8、eofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia,

9、Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2007 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN

10、national Members.Ref. No. EN 15341:2007: EEN 15341:2007 (E) 2 Contents Page Foreword3 Introduction .4 1 Scope 5 2 Normative references 5 3 Terms and definitions .5 4 Maintenance Performance 5 5 System of indicators .6 5.1 General6 5.2 Objectives.6 5.3 Architecture of key indicators6 6 Indicators7 6.

11、1 General7 6.2 Economical Key Indicators.8 6.2.1 LEVEL 1 8 6.2.2 LEVEL 2 8 6.2.3 LEVEL 3 9 6.3 Technical key indicators .10 6.3.1 LEVEL 1 10 6.3.2 LEVEL 2 10 6.3.3 LEVEL 3 11 6.4 Organisational indicators .12 6.4.1 LEVEL 1 12 6.4.2 LEVEL 2 12 6.4.3 LEVEL 3 12 7 Methodology for the selection and use

12、of key performance indicators for maintenance .14 7.1 Defining the objectives which characterise the maintenance management process 14 7.2 Selecting the relevant indicators .14 7.3 Defining and collecting the necessary basic data .15 7.4 Calculating the indicators and selecting the type of represent

13、ation .15 7.4.1 Frequency of calculating the indicators15 7.4.2 Type of presentation .16 7.4.3 Test and validation 16 7.4.4 Analysis of the results 16 Annex A (normative) Key Indicators Factors List17 EN 15341:2007 (E) 3 Foreword This document (EN 15341:2007) has been prepared by Technical Committee

14、 CEN/TC 319 “Maintenance”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by September 2007, and conflicting national standards shall be withdrawn at the lat

15、est by September 2007. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ic

16、eland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EN 15341:2007 (E) 4 Introduction This European Standard provides Maintenance Key Performance Indicators to support managemen

17、t in achieving maintenance excellence and utilize technical assets in a competitive manner. The majority of these indicators apply to all industrial and supporting facilities (buildings, infrastructure, transport, distribution, networks, etc). These indicators should be used to: a) measure the statu

18、s; b) compare (internal and external benchmarks); c) diagnose (analysis of strengths and weaknesses); d) identify objectives and define targets to be reached; e) plan improvement actions; f) continuously measure changes over time. EN 15341:2007 (E) 5 1 Scope This European standard describes a system

19、 for managing Key Performance Indicators to measure maintenance performance in the framework of the influencing factors such as economical, technical and organisational aspects, to appraise and to improve efficiency and effectiveness to achieve excellence in maintaining Technical Assets. 2 Normative

20、 references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 13306:2001, Maintenance Terminolog

21、y IEC 60050-191:1990 International electrotechnical vocabulary; chapter 191: dependability and quality of service 3 Terms and definitions For the purposes of this document the terms and definitions given in EN 13306:2001, IEC 60050-191:1990 and Annex A of this document, together with the following a

22、pply. 3.1 indicator measured characteristic (or a set of characteristics) of a phenomenon, according to a given formula, which assess the evolution NOTE Indicators are related to objectives. 3.2 scorecard set of associated, consistent and complementary indicators providing synthetic and global infor

23、mation NOTE It is a tool for the development and implementation of a strategy and for monitoring progress towards the goals outlined in the strategy. 4 Maintenance Performance Maintenance Performance is the result of actively using resources to retain an item, or restore it to a state in which it ca

24、n perform its required function. It can be expressed as an achieved or expected result. Maintenance Performance depends on both external and internal factors such as: location, culture, transformation and service processes, size, utilization rate and age and is achieved by implementing corrective, p

25、reventive and improvement maintenance, using labour, information, materials, organisational methodologies, tools and operating techniques. Maintenance Performance is an outcome of complex activities which can be evaluated by appropriate indicators to measure both the actual and expected results. EN

26、15341:2007 (E) 6 5 System of indicators 5.1 General To cover this aspect of maintenance, this system of key performance indicators is structured into three groups: economic, technical and organisational. These proposed indicators can be evaluated as a ratio between factors (numerator and denominator

27、) measuring activities, resources or events, according to a given formula. These indicators are used to measure any quantitative aspect or characteristic of an indenture level and homogeneous comparison. Whenever a factor is defined using the words “internal” or “external”, the derived indicator, sh

28、ould also be used only for “internal” or “external” influences. 5.2 Objectives When the actual or expected performance is not satisfactory, it encourages management to define objectives and strategies to improve from an economic, technical or organisational point of view using the following system o

29、f indicators, allowing the organisation to: a) measure the status; b) evaluate the performance; c) compare performance; d) identify strengths and weaknesses; e) control progress and changes over time. Measurement and analysis of these indicators can help management to: f) set objectives; g) plan str

30、ategies and actions; h) share the results in order to inform and motivate people. These indicators can be used: i) on a periodic basis, for instance by preparing and following-up a budget, and during performance assessment; j) on a spot basis, for instance within the framework of specific audits, st

31、udies and/or benchmarking. The period of time to be considered for measurement depends on the company policy and management approach. 5.3 Architecture of key indicators Figure 1 illustrates the external and internal factors that influence maintenance performance and consequently the three groups of

32、key indicators. External factors are variable conditions outside company management control. Internal factors are referred to the group, company, factory, plant outside of the maintenance management control, but inside of the company management control. EN 15341:2007 (E) 7 When using the key mainten

33、ance performance indicators, it is important to consider these influencing factors as prerequisites to avoid misleading evaluations and comparisons due to not having homogeneous conditions. Maintenance Influencing Factors and Maintenance Key Performance IndicatorsIndicator LevelIndicator GroupsO11 O

34、12 O13 O14 O15 O16 O17 O18 O19 O20 O21 O22 O23 O24 O25 O26O9 O10O1 O2 O3 O4 O5 O6 O7 O8Organizational IndicatorsT8 T9 T10 T11 T12 T13 T14 T15 T16 T17 T18 T19 T20 T21T6 T7T1 T2 T3 T4 T5Technical IndicatorsE15 E16 E17 E18 E19 E20 E21 E22 E23E24E7 E8 E9 E10 E11 E12 E13 E14E1 E2 E3 E4 E5 E6Economic indi

35、catorsLevel 3Level 2Level 1LocationSociety CultureNational LabourCostMarket SituationLaws RegulationsSector / BranchesExternal influencing factorsCompany CultureProcess SeverityProduct MixPlant SizeUtilization RateAge of PlantCriticallityInternal influencing factorsFigure 1 Maintenance influencing f

36、actors and Maintenance Key Performance Indicators 6 Indicators 6.1 General When calculating the indicators, denominator and numerator, factors shall be referred to the same activity/item and to the same period of time (year, quarter, month, etc.). These factors are defined and explained in Annex A o

37、f this document. Most indicators can be used at different levels depending on whether they are used to measure the performance of plant production, one production line, or a given equipment or item, etc. The indicators in this standard are structured in levels that represent their breakdown structur

38、e. Indicators below level one are a detailed description of indicators at a higher level. The magnitude and number of levels may be established by each company. The indicators in this standard are numbered by level as a means of identification, not to indicate importance. These indicators refer to i

39、nternal maintenance, external maintenance or both. The term “Time” is generally used to describe time units related to equipment and its performance. The terms “Hours” or “Man-hours” describes the hours delivered to maintenance activities. EN 15341:2007 (E) 8 6.2 Economical Key Indicators 6.2.1 LEVE

40、L 1 E1 Total Maintenance Cost Assets Replacement Value x 100 E2 Total Maintenance Cost Added value plus external costs for maintenance x 100 E3 Total Maintenance Cost Quantity of output E4 Total Maintenance Cost Production transformation cost x 100 E5 Total Maintenance Cost + unavailability costs re

41、lated to maintenance Quantity of output E6 Availability related to maintenance Total Maintenance Cost 6.2.2 LEVEL 2 E7 Average inventory value of maintenance materials Asset Replacement Value x 100 E8 Total internal personnel cost spent in maintenance Total Maintenance Cost x 100 EN 15341:2007 (E) 9

42、 E9 Total external personnel cost spent in maintenance Total Maintenance Cost x 100 E10 Total contractor cost Total maintenance cost x 100 E11 Total cost of maintenance materials Total maintenance cost x 100 E12 Total cost of maintenance materials Average inventory value of Maintenance materials = W

43、arehouse turnover E13 Cost for indirect maintenance personnel Total Maintenance Cost x 100 E14 Total Maintenance Cost Total Energy Used 6.2.3 LEVEL 3 E15 Corrective maintenance cost Total Maintenance Cost x 100 E16 Preventive maintenance cost Total Maintenance Cost x 100 E17 Condition based maintena

44、nce cost Total Maintenance Cost x 100 E18 Predetermined maintenance cost Total Maintenance Cost x 100 E19 Improvement maintenance cost Total Maintenance Cost x 100 E20 Maintenance shutdown cost Total Maintenance Cost x 100 EN 15341:2007 (E) 10 E21 Cost of training for maintenance Number of maintenan

45、ce personnel unit of value / person E22 Total Mechanical maintenance contractor costs Total maintenance contractor costs x 100 E23 Total Electrical maintenance contractor costs Total maintenance contractor costs x 100 E24 Total Instrumentation maintenance contractor costs Total maintenance contracto

46、r costs x 100 6.3 Technical key indicators 6.3.1 LEVEL 1 T1 Total Operating time Total Operating time + Downtime due to maintenance x 100 (availability related to maintenance) T2 Achieved up time during required time Required time x 100 (operational availability) T3Number of failures due to maintena

47、nce creating environmental damage Calendar time T4 Annual volume of wastes or harmful effects related to maintenance Calendar time T5 Number of injuries for people due to maintenance Working time 6.3.2 LEVEL 2 T6 Total operating time (Total operating time + Downtime related to failures) x 100 T7 Tot

48、al operating time (Total operating time + Downtime related to planned and scheduled maintenance) x 100 EN 15341:2007 (E) 11 6.3.3 LEVEL 3 T8 Preventive maintenance time causing downtime Total downtime related to maintenance x 100 T9 Predetermined maintenance time causing downtime Total downtime rela

49、ted to maintenance x 100 T10 Condition based maintenance time causing downtime Total downtime related to maintenance x 100 T11 Number of failures causing injury to people Total number of failures x 100 T12Number of failures causing potential injury to people Total number of failures x 100 T13Number of failures causing damage to the environment Total number of failures x 100 T14Number of failures causing potential damage to the environment Total number of failures x 100 T15 Total Operating time Number of maintenance work-orders causing downtime T16 Total Operating time Number