EN 50134-7-2017 en Alarm systems - Social alarm systems - Part 7 Application guidelines.pdf

1、BS EN 50134-7:2017Alarm systems Social alarm systemsPart 7: Application guidelinesBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS EN 50134-7:2017 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 50134-7:2017. It supersedes DD C

2、LC/TS 50134-7:2003 which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee GW/1/12, Social alarms.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary p

3、rovisions of a contract. Users are responsible for its correct application. The British Standards Institution 2017.Published by BSI Standards Limited 2017ISBN 978 0 580 90567 4 ICS 13.320 Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was publi

4、shed under the authority of the Standards Policy and Strategy Committee on 28 February 2017.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS EN 50134-7:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 50134-7 February 2017 ICS 13.320 Supersedes CLC/TS 50134-7:2003

5、English Version Alarm systems - Social alarm systems - Part 7: Application guidelines Systmes dalarme - Systmes dalarme sociale - Partie 7 : Lignes directrices dapplication Alarmanlagen - Personen-Hilferufanlagen - Teil 7: Anwendungsregeln This European Standard was approved by CENELEC on 2016-12-26

6、. CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.Up-to-date lists and bibliographical references concerning such national standards may be obtained

7、 on application to the CEN-CENELEC Management Centre or to any CENELEC member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CENELEC member into its own language and notified to th

8、e CEN-CENELEC Management Centre has the same status as the official versions. CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hu

9、ngary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. European Committee for Electrotechnical Standardization Comit Europen de Normalisation Elec

10、trotechnique Europisches Komitee fr Elektrotechnische Normung CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members. Ref. No. EN 50134-7:2017 EBS EN 50134-7:2017EN 50134-7:2017 2 Co

11、ntents Page European foreword 3 Introduction 4 1 Scope . 5 2 Normative references. 5 3 Terms and definitions 6 4 General requirements 7 5 Marketing 7 6 Sale and referral . 7 7 Assessment 8 8 Installation 8 9 Alarm monitoring . 9 9.1 General call handling arrangements . 9 9.2 Operational procedures 1

12、1 9.3 Personal receiver . 11 9.4 Alarm receiving service 12 9.5 Buildings used for alarm receiving services 12 9.6 Testing of alarm receiving service equipment . 12 10 Response arrangements 12 10.1 General requirements 12 10.2 Unplanned visits to the user. 13 10.3 Planned visits to the user . 13 11

13、Operational records 13 12 Service and maintenance 14 13 Risk management . 14 14 Service development and improvement. 14 15 Workforce 15 15.1 Recruitment 15 15.2 Training needs . 15 BS EN 50134-7:2017EN 50134-7:2017 3 European foreword This document (EN 50134-7:2017) has been prepared by CLC/TC 79 “A

14、larm systems”. The following dates are fixed: latest date by which the EN has to be implementedat national level by publication of an identicalnational standard or by endorsement(dop) 2017-12-26 latest date by which the national standards conflictingwith the EN have to be withdrawn(dow) 2019-12-26 T

15、his document supersedes CLC/TS 50134-7:2003. EN 50134-7:2017 includes the following significant technical changes with respect to CLC/TS 50134-7:2003: Editorial changes and refinement of wording; Scope clarification that standard applies to the delivery of alarm services by organisations whether the

16、y use paid or volunteer staff; Additional aspects now covered include marketing, sale or referral, assessment, service and maintenance. Definitions updated to reflect those used across the 50134 series 8 - Installation Improvement to the requirement for the installation, configuration and testing of

17、 a Local Unit and Controller Added requirements for instructions where a self installation model is provided 9.1 Refinement and clarification of general call handling arrangements 9.1 e) - Refinement of the time between TAEand Treactionand receipt of all calls 9.4 c) - Refine to requirements for kee

18、ping of records of all calls to and from the alarm receiving service and to include electronic messages and communications 9.4 e) - Added requirement for equipment used in the receipt, display or transmission of alarm of an alarm call to have a standby that can be brought into operation 9.5 - Added

19、requirements for buildings sued for provision of alarm receiving services 9.6 - Added requirement for testing of equipment alarm receiving service equipment 11 - Clarification and refinement of requirements for retaining operational records 12 - Clarification and added requirements for regular testi

20、ng, maintenance and Normative References - Review and verify references to other standards. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CENELEC shall not be held responsible for identifying any or all such patent rights. BS EN

21、 50134-7:2017EN 50134-7:2017 4 Introduction A social alarm system provides 24 h facilities for alarm triggering, identification, signal transmission, alarm reception, 2-way speech communication, reassurance and assistance for use by persons who can be considered to be at risk. This standard describe

22、s the service chain functions that are considered to be required to provide safe and effective application of a social alarm system to support persons who can be considered to be at risk. The standard specifies minimum requirements for each of these service chain functions. BS EN 50134-7:2017EN 5013

23、4-7:2017 5 1 Scope This standard applies to the delivery of social alarms services by organisations, whether through the use of paid or voluntary staff. It does not apply to the use of social alarm systems to enhance informal arrangements between an individual and their close friends and family for

24、the provision of assistance, although it may provide advice on the issues that such individuals may need to consider. This standard specifies requirements for social alarm service providers for effective and efficient management, policy and procedures for: a) general requirements; b) marketing; c) s

25、ale and referral; d) assessment; e) installation; f) alarm monitoring; g) response arrangement; h) operational records; i) service and maintenance; j) risk management; k) service development and improvement; l) workforce. NOTE The effectiveness of a social alarm service is largely dependent upon the

26、 management of the system and its integration with other services. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references,

27、 the latest edition of the referenced document (including any amendments) applies. EN 50134-1, Alarm systems - Social alarm systems - Part 1: System requirements EN 50134-2, Alarm systems - Social alarm systems - Part 2: Trigger devices EN 50134-3, Alarm systems - Social alarm systems - Part 3: Loca

28、l unit and controller EN 50134-5, Alarm systems - Social alarm systems - Part 5: Interconnections and communications EN 50136-3, Alarm systems - Alarm transmission systems and equipment - Part 3: Requirements for Receiving Centre Transceiver (RCT) CLC/TS 50136-4, Alarm systems - Alarm transmission s

29、ystems and equipment - Part 4: Annunciation equipment used in alarm receiving centres EN 50518-1:2013, Monitoring and alarm receiving centre - Part 1: Location and construction requirements BS EN 50134-7:2017EN 50134-7:2017 6 EN 50518-2:2013, Monitoring and alarm receiving centre - Part 2: Technical

30、 requirements 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. For all others see EN 50134-1. 3.1 interconnections transmission system that provides the communication between trigger devices and local unit and controller 3.2 fault reporting time m

31、aximum interval from the time a fault occurs in the interconnection until the transmission of a fault signal is initiated by the controller 3.3 user person benefiting from a service provided via a social alarm system 3.4 portable trigger device trigger device carried by the user and providing wire-f

32、ree communication 3.5 helper person who attends and gives assistance to a user as a result of an alarm call 3.6 service provider individual or organisation having an agreement with a user to provide a social alarm service 3.7 life-critical call any alarm call received at an alarm receiving station f

33、or which, from the information available to the alarm recipient prior to acceptance of that call, it is not obvious that the call is in respect of an equipment test or fault 3.8 alarm receiving station personal receiver or an alarm receiving centre terminal at which calls are received and processed

34、by an alarm recipient 3.9 alarm receiving service service for the receipt and processing of alarm calls from an alarm system 3.10 transmission time time measured from when the local unit and controller enters the alarm condition until the alarm condition is reported at the alarm receiving station 3.

35、11 availability percentage of time during which the system is known to be available to transmit an alarm condition or an alarm triggering event without corruption and within the specified transmission time BS EN 50134-7:2017EN 50134-7:2017 7 3.12 social alarm service service provided to an individua

36、l which uses or is mediated through a social alarm system 3.13 alarm call signal transmitted by the controller to an alarm receiving centre to indicate an alarm condition or a fault condition 4 General requirements All social alarm equipment used to deliver a social alarm service shall comply with t

37、he requirements of the EN 50134 series. It is the responsibility of the service provider to ensure the correct functioning of a social alarm system and to arrange a response to alarm calls. The service provider shall provide a continuous service. 5 Marketing The service provider shall ensure that th

38、ey provide information that enables the user to determine that the service being offered is appropriate to their needs. Where the system installed requires specific services e.g. telecommunications, for its correct function the service provider shall make this requirement known to the user. 6 Sale a

39、nd referral The service provider shall have a procedure for receipt and processing of sales orders and or referrals. The delivery of social alarm services to individuals shall be covered by a contract between the user and the service provider. This contract shall set out in clear and simple language

40、 the following details (where applicable): a) the name of the service provider and relevant contact details; b) the services provided under the contract; c) the ownership of any equipment required to deliver those services; d) any charges arising under the contract and the arrangements for payment o

41、f those charges; e) the information that the service provider will require to fulfil the contract and the purposes to which that information will be put, including any arrangements for sharing that information; f) details of any initial period during which the user may cancel the contract without no

42、tice or payment; g) the service providers policy and procedures for obtaining forced entry to the users premises and the liability for securing and repairing the property after forced entry; h) details of the service providers complaints system and how to make a complaint; i) details of any obligati

43、ons of the user under the contract to include: a. maintaining arrangements to facilitate access in an emergency, b. supply of up to date information, c. consent to data processing including voice recording of all calls to the ARC, d. notification of planned periods of absence of the user, BS EN 5013

44、4-7:2017EN 50134-7:2017 8 e. support for regular testing of the installed equipment, f. reasonable access to allow for maintenance, repair or recovery of the service providers equipment; j) the right of the service provider to sub-contract delivery of the services; k) the arrangements for variation

45、by either party of the services provided; l) the arrangements for termination of the service by the service provider; m) the arrangements for termination of the service by the user. Personal information required for the delivery of the contracted service shall be obtained and checked with the user.

46、As a minimum this information shall include: a. user name and address; b. user premises telephone number or identifier; c. name, address and telephone number or identifier for nominated helpers; d. key/access details; e. relevant health conditions; f. doctors contact details; g. any special instruct

47、ions and notes. Where the user has nominated individuals to act as a helper, the details of these individuals and their willingness to perform this role shall be checked by the service provider. Where the user has provided the service provider with direct access to keys, the details of these arrange

48、ments shall be checked and confirmed with the user. 7 Assessment Where the service provider provides an assessment service it shall have documented policies, processes and procedures for the provision of the assessment service. 8 Installation The service provider shall ensure that: a) the local unit

49、 and controller is installed in a manner that will allow it to interrupt other usage of the alarm transmission system in the event of an alarm condition being detected; b) the local unit and controller is configured to be unique and distinguishable for the selected alarm receiving service; c) where system components offer programmable parameters these are set to meet the agreed service requirements of the user; d) the equipment is installed so that it does not interfere with the health and safety and normal daily activities of the user;