EN ISO 9241-304-2008 en Ergonomics of human-system interaction - Part 304 User performance test methods for electronic visual displays《人-机交互作用的人类工效学 第304部分 电子可视显示器的用户性能试验方法》.pdf

1、BS ENISO 9241-304:2008ICS 13.180; 35.180NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDErgonomics of human-system interactionPart 304: User performance testmethods for electronic visual displays(ISO 9241-304:2008)This British Standard was published under the au

2、thority of the Standards Policy and Strategy Committee on 31 January 2010. BSI 2010ISBN 978 0 580 68971 0Amendments/corrigenda issued since publicationDate CommentsBS EN ISO 9241-304:2008National forewordThis British Standard is the UK implementation of EN ISO 9241-304:2008. Together with BS EN ISO

3、9241-302:2008, BS EN ISO 9241-303:2008, BS EN ISO 9241-305:2008 and BS EN ISO 9241-307:2008, it supersedes BS EN ISO 13406-1:1999, BS EN ISO 13406-2:2002, BS EN 29241-3:1993, BS EN ISO 9241-7:1998, and BS EN ISO 9241-8:1998, which are withdrawn.The UK participation in its preparation was entrusted t

4、o Technical Committee PH/9, Applied ergonomics.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.Compliance with

5、a British Standard cannot confer immunity from legal obligations.EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN ISO 9241-304November 2008ICS 13.180; 35.180English VersionErgonomics of human-system interaction - Part 304: Userperformance test methods for electronic visual displays (ISO9241-304:200

6、8)Ergonomie de linteraction homme-systme - Partie 304:Mthodes dessai de la performance de lutilisateur pourcrans de visualisation lectroniques (ISO 9241-304:2008)Ergonomie der Mensch-System-Interaktion - Teil 304:Prfverfahren zur Benutzerleistung (ISO 9241-304:2008)This European Standard was approve

7、d by CEN on 11 July 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandar

8、ds may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to th

9、e CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherla

10、nds, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any

11、 form and by any means reservedworldwide for CEN national Members.Ref. No. EN ISO 9241-304:2008: EBS EN ISO 9241-304:2008EN ISO 9241-304:2008 (E) 3 Foreword This document (EN ISO 9241-304:2008) has been prepared by Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee

12、 CEN/TC 122 “Ergonomics“, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by May 2009, and conflicting national standards shall be withdrawn at the latest by

13、May 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards or

14、ganizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,

15、 Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. Endorsement notice The text of ISO 9241-304:2008 has been approved by CEN as a EN ISO 9241-304:2008 without any modification. BS EN ISO 9241-304:2008ISO 9241-304:2008(E) ISO 2008 All rights reserved iiiContents Page For

16、eword iv Introductionvi 1 Scope1 2 Normative references1 3 Terms and definitions .2 4 Guiding principles .2 5 Conformance .2 6 Specifying the visual ergonomics test objectives .3 6.1 General .3 6.2 Criterion description .3 6.3 Measuring method.3 6.4 Performance criteria3 7 Defining the test procedur

17、e4 7.1 General .4 7.2 Alphanumeric and non-alphanumeric text .4 8 Visual performance and comfort test Carrying out the test and analysing the data.5 8.1 General .5 8.2 Purpose 5 8.3 Overview.5 8.4 Test participants6 8.5 The displays.6 8.6 Test setup.6 8.7 Dependent measures 11 8.8 Statistical treatm

18、ent of results.12 8.9 Critical values for Barnards U test14 Annex A (informative) Overview of the ISO 9241 series .16 Bibliography20 BS EN ISO 9241-304:2008ISO 9241-304:2008(E) iv ISO 2008 All rights reservedForeword ISO (the International Organization for Standardization) is a worldwide federation

19、of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. I

20、nternational organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with

21、 the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approva

22、l by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 9241-304 was prepared by Technical Commit

23、tee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction. This first edition of ISO 9241-304, together with ISO 9241-302:2008, ISO 9241-303:2008, ISO 9241-305:2008 and ISO 9241-307:2008, cancels and replaces ISO 9241-3:1992, of which it constitutes a technical revision.

24、It also incorporates the Amendment ISO 9241-3:1992/Amd.1:2000, replacing that Amendments test method with the one specified in Clause 8. ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work with visual display terminals (VDTs): Part 1: General intr

25、oduction Part 2: Guidance on task requirements Part 4: Keyboard requirements Part 5: Workstation layout and postural requirements Part 6: Guidance on the work environment Part 9: Requirements for non-keyboard input devices Part 11: Guidance on usability Part 12: Presentation of information Part 13:

26、User guidance Part 14: Menu dialogues Part 15: Command dialogues Part 16: Direct manipulation dialogues Part 17: Form filling dialogues BS EN ISO 9241-304:2008ISO 9241-304:2008(E) ISO 2008 All rights reserved vISO 9241 also consists of the following parts, under the general title Ergonomics of human

27、system interaction: Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services Part 110: Dialogue principles Part 151: Guidance on World Wide Web user interfaces Part 171: Guidance on software accessibility Part 300: Introduction to electronic visual dis

28、play requirements Part 302: Terminology for electronic visual displays Part 303: Requirements for electronic visual displays Part 304: User performance test methods for electronic visual displays Part 305: Optical laboratory test methods for electronic visual displays Part 306: Field assessment meth

29、ods for electronic visual displays Part 307: Analysis and compliance test methods for electronic visual displays Part 308: Surface-conduction electron-emitter displays (SED) Technical Report Part 309: Organic light-emitting diode (OLED) displays Technical Report Part 400: Principles and requirements

30、 for physical input devices Part 410: Design criteria for physical input devices Part 920: Guidance on tactile and haptic interactions For the other parts under preparation, see Annex A. BS EN ISO 9241-304:2008ISO 9241-304:2008(E) vi ISO 2008 All rights reservedIntroduction ISO 9241 was originally d

31、eveloped as a seventeen-part International Standard on the ergonomics requirements for office work with visual display terminals. As part of the standards review process, a major restructuring of ISO 9241 was agreed to broaden its scope, to incorporate other relevant standards and to make it more us

32、able. The general title of the revised ISO 9241, “Ergonomics of human-system interaction”, reflects these changes and aligns the standard with the overall title and scope of Technical Committee ISO/TC 159, Subcommittee SC 4. The revised multipart standard is structured as series of standards numbere

33、d in the “hundreds”: the 100 series deals with software interfaces, the 200 series with human centred design, the 300 series with visual displays, the 400 series with physical input devices, and so on. See Annex A for an overview of the entire ISO 9241 series. ISO 9241-3:1992, Annex C, offered users

34、 a provisional alternative method for testing the visual quality of a display, intended for novel display technologies for which no optical test method was available. The Amendment ISO 9241-3:1992/Amd.1:2000 replaced this test method and made the previously informative Annex C normative. ISO 9241-7:

35、1998, ISO 9241-8:1997 and ISO 13406-2:2001 (all three of which have since been cancelled and replaced by other parts of the ISO 9241 “300” subseries) referred to that Amendment as providing an alternative user performance test method. This part of ISO 9421 not only incorporates the Amendment, but ex

36、tends its basis to provide guidance on the general process of assessing the visual ergonomics of displays in a specific context of use by means of a user performance test method. The test method specified in this part of ISO 9241 is applicable only to user tasks involving the handling and processing

37、 of text. However, it is expected that test procedures will also be developed for using maps and for handling and interpreting photographs and moving images, with these then being incorporated into a future edition. The structure of this part of ISO 9241 is an exception in the ISO 9241 “300” subseri

38、es in that it establishes the conformance of a visual display used for text rendition according to its own user performance test method, instead of by means of a compliance route given in ISO 9241-307 (in which no compliance route relevant to this part of ISO 9241 is provided). BS EN ISO 9241-304:20

39、08INTERNATIONAL STANDARD ISO 9241-304:2008(E) ISO 2008 All rights reserved 1Ergonomics of human-system interaction Part 304: User performance test methods for electronic visual displays 1 Scope This part of ISO 9241 provides guidance for assessing the visual ergonomics of display technologies with u

40、ser performance test methods (as opposed to the optical test methods given in ISO 9241-305). Its use will help to ensure that, for a given context of use, a display meets minimum visual ergonomics requirements. It covers only visual attributes and does not address the ergonomics or usability of the

41、whole product that houses a visual display. The general principles laid down by this part of ISO 9241 apply to any colour or monochrome visual display attached to a system with which human beings interact. This includes, but is not limited to, visual displays used with desktop and portable computers

42、 those used on mobile devices such as mobile telephones, digital cameras and personal digital assistants, and status displays used on consumer electronics equipment such as printers, in-car navigation systems and microwave ovens. It extends the basic idea of the visual performance and comfort test

43、specified in ISO 9241-3:1992/Amd.1:2000 to the use of the performance and judgment of the display end users themselves for evaluating the quality of a display, and includes a more diverse range of technologies, users, tasks and environments. Because of this diversity, it is not feasible for this par

44、t of ISO 9241 to stipulate a single, generic test method that can be used with all display technologies. Instead, the basic principles for generating a test method are given. This method will be valid for evaluating specific displays in specific contexts of use: the method generated according to Cla

45、use 8 is applicable only to tasks involving the handling and processing of text. No other examples are given. An essential property of the process is that it permits the verification of the usability of a visual display for a representative task, performed by representative users, taking their perfo

46、rmance and judgment as measured quality values. It does not, however, permit the measurement of specific perceptual attributes such as luminance contrast or display flicker in isolation. The main users of this part of ISO 9241 will be those who procure displays or who need to measure display perform

47、ance during product development. Its application assumes a background in behavioural science. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edi

48、tion of the referenced document (including any amendments) applies. ISO 9241-5, Ergonomic requirements for office work with visual display terminals (VDTs) Part 5: Workstation layout and postural requirements ISO 9241-6, Ergonomic requirements for office work with visual display terminals (VDTs) Par

49、t 6: Guidance on the work environment ISO 9241-302, Ergonomics of human-system interaction Part 302: Terminology for electronic visual displays BS EN ISO 9241-304:2008ISO 9241-304:2008(E) 2 ISO 2008 All rights reservedISO 9241-303:2008, Ergonomics of human-system interaction Part 303: Requirements for electronic visual displays ISO/IEC 8859 (all parts), Information technology 8-bit single-byte coded graphic character sets 3 Terms and definitions For the purposes of this docum