EN ISO IEC 25063-2017 en Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability C.pdf

1、Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: Context of use descriptionBS EN ISO/IEC 25063:2017BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06EUROPEANSTANDA

2、RDNORME EUROPENNE EUROPISCHE NORMEN ISO/IEC 25063 May 2017ICS 35.080EnglishVersionSystems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: Context of use description (ISO/IEC 25063:2014)Ingnierie des sy

3、stmes et du logiciel - Exigencesde qualit et valuation des systmes et du logiciel(SQuaRE) - Format industriel commun (CIF) pourlutilisabilit: Description du contexte dutilisation (ISO/IEC 25063:2014)System- und Software-Engineering - Qualittskriterien und Bewertung von Systemen und Softwareprodukten

4、 (SQuaRE) - AllgemeinesIndustrieformat (CIF) zurGebrauchstauglichkeit: Nutzungskontextbeschreibung (ISO/IEC 25063:2014)This European Standard was approved by CEN on 6 April2017.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving thisEur

5、opean Standard the status of a national standard without any alteration.Up-to-date lists and bibliographical referencesconcerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions

6、 (English, French, German). A version in any other language made bytranslation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC ManagementCentre has the same status as the officialversions.CEN members are the nationalstandards bodies of Austria, Belgium,

7、 Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Sw

8、itzerland, Turkey and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reservedworldwide for CENnational M

9、embers.Ref. No. EN ISO/IEC 25063:2017 ENational forewordThis British Standard is the UK implementation of EN ISO/IEC 25063:2017. It is identical to ISO/IEC 25063:2014. It supersedes BS ISO/IEC 25063:2014, which is withdrawn The UK participation in its preparation was entrusted to Technical Committee

10、 PH/9, Applied ergonomics.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 20

11、17 Published by BSI Standards Limited 2017ISBN 978 0 580 96010 9ICS 35.080Compliance with a British Standard cannot confer immunity from legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 October 2017.Amendments/corrigenda

12、issued since publicationDate Text affected31 October 2017 This corrigendum renumbers BS ISO/IEC 25064:2014 as BS EN ISO/IEC 25064:2017BRITISH STANDARDBS EN ISO/IEC 25063:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO/IEC 25063 May 2017 ICS 35.080 English Version Systems and software en

13、gineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: Context of use description (ISO/IEC 25063:2014) Ingnierie des systmes et du logiciel - Exigences de qualit et valuation des systmes et du logiciel (SQuaRE) - Format ind

14、ustriel commun (CIF) pour lutilisabilit: Description du contexte dutilisation (ISO/IEC 25063:2014) System- und Software-Engineering - Qualittskriterien und Bewertung von Systemen und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur Gebrauchstauglichkeit: Nutzungskontextbeschreibung

15、 (ISO/IEC 25063:2014) This European Standard was approved by CEN on 6 April 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and

16、bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the re

17、sponsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav

18、Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EURO

19、PEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO/IEC 25063:2017 EBS EN ISO/IEC 25063:2017EN ISO/IEC 25063:

20、2017 (E) 3 European foreword The text of ISO/IEC 25063:2014 has been prepared by Technical Committee ISO/IEC JTC 1 “Information technology” of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) and has been taken over as EN ISO/IEC 25063:

21、2017 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical This European Standard shall be given the status of a national standard, either by publication o

22、f an identical text or by endorsement, at the latest by November 2017, and conflicting national standards shall be withdrawn at the latest by November 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall

23、not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmar

24、k, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsem

25、ent notice The text of ISO/IEC 25063:2014 has been approved by CEN as EN ISO/IEC 25063:2017 without any modification. ISO/IEC 25063:2014(E) ISO/IEC 2014 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Conformance . 13 Terms and definitions . 14 Purposes and types of context

26、 of use descriptions . 44.1 General . 44.2 Initial outline of the context of use 64.3 Detailed context of use descriptions 64.4 Context of use for an evaluation . 74.5 Context of use information included in a product description 75 Elements of a context of use description . 85.1 General . 85.2 Subje

27、ct of the context of use description . 95.3 User population . 105.4 Goals and responsibilities of the user group and the organization 135.5 Tasks of the users . 145.6 Environment(s) of the user . 165.7 Problems . 18Annex A (informative) Initial outline of the context of use 20Annex B (informative) U

28、sers of the context of use 21Annex C (informative) Example of a context of use checklist 23Bibliography .32BS EN ISO/IEC 25063:2017ISO/IEC 25063:2014(E) ISO/IEC 2014 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Conformance . 13 Terms and definitions . 14 Purposes and typ

29、es of context of use descriptions . 44.1 General . 44.2 Initial outline of the context of use 64.3 Detailed context of use descriptions 64.4 Context of use for an evaluation . 74.5 Context of use information included in a product description 75 Elements of a context of use description . 85.1 General

30、 . 85.2 Subject of the context of use description . 95.3 User population . 105.4 Goals and responsibilities of the user group and the organization 135.5 Tasks of the users . 145.6 Environment(s) of the user . 165.7 Problems . 18Annex A (informative) Initial outline of the context of use 20Annex B (i

31、nformative) Users of the context of use 21Annex C (informative) Example of a context of use checklist 23Bibliography .32BS EN ISO/IEC 25063:2017ISO/IEC 25063:2014(E)ForewordISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the speci

32、alized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical co

33、mmittees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.Internatio

34、nal Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.The main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Pu

35、blication as an International Standard requires approval by at least 75 % of the national bodies casting a vote.Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such pate

36、nt rights.ISO/IEC 25063 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems engineering, in collaboration with Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction.iv ISO/IEC 2014 Al

37、l rights reservedBS EN ISO/IEC 25063:2017ISO/IEC 25063:2014(E)ForewordISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate

38、 in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and

39、non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.The main

40、 task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies castin

41、g a vote.Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights.ISO/IEC 25063 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology

42、, Subcommittee SC 7, Software and systems engineering, in collaboration with Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction.iv ISO/IEC 2014 All rights reserved ISO/IEC 25063:2014(E)IntroductionThe human-centred design approach of ISO 9241-2104is

43、 well established and focuses specifically on making systems usable. Usability can be achieved by applying human-centred design and testing throughout the life cycle. In order to enable a human-centred approach to be adopted, it is important that all the relevant types of information related to usab

44、ility (information items) are identified and communicated. This identification and communication enables the usability of a system to be designed and tested.This International Standard provides a framework and consistent terminology for describing the context of use of an interactive system. It is i

45、ntended to assist developers in documenting and communicating usability-related information through the system development life cycle.The Common Industry Format (CIF) for Usability family of International Standards is described in ISO/IEC TR 2506019and is part of the SQuaRE series (ISO/IEC 2500017to

46、 ISO/IEC 25099) of standards on systems and software product quality requirements and evaluation.The CIF family of standards uses definitions that are consistent with the ISO 9241 series of standards (Ergonomics of human system interaction), as this is the terminology that is normally used for this

47、subject matter.CIF standards are planned for the following information items: Context of use description (ISO/IEC 25063); User needs report (ISO/IEC 25064); User requirements specification (planned ISO/IEC 25065); User interaction specification; User interface specification; Evaluation report (plann

48、ed ISO/IEC 25066); Field data report.The CIF standards are part of the “Extension Division” of the ISO/IEC 25000 “SQuaRE” series of International Standards (see Figure 1).Figure 1 Organization of SQuaRE series of International StandardsContext of use is defined in ISO 9241-11.2The system quality mod

49、el in ISO/IEC 2501018incorporates context of use. ISO/IEC 2014 All rights reserved vBS EN ISO/IEC 25063:2017ISO/IEC 25063:2014(E)Figure 2 Relationship of CIF documents to user centred design in ISO 9241-2104and system life cycle processes in ISO/IEC 152887Figure 2 illustrates the interdependence of these information items with the human-centred design activities described in ISO 9241-2104as well as the corresponding System Life Cycle processes described in ISO/IEC 15288.7The figure depicts the activities as a