1、 ETSI EG 202 952 V1.1.1 (2014-09) Human Factors (HF); Guidelines to identify “Design for All“ aspects in ETSI deliverables ETSI GUIDE ETSI ETSI EG 202 952 V1.1.1 (2014-09)2Reference DEG/HF-00143 Keywords accessibility, Design for All, HF, interface, user ETSI 650 Route des Lucioles F-06921 Sophia An
2、tipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice The present document can be downloaded from: http:/www.etsi.org The present document may be
3、made available in electronic versions and/or in print. The content of any electronic and/or print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any existing or perceived difference in contents between such versions and/or in print,
4、 the only prevailing document is the print of the Portable Document Format (PDF) version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this
5、 and other ETSI documents is available at http:/portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced or utilized in
6、any form or by any means, electronic or mechanical, including photocopying and microfilm except as authorized by written permission of ETSI. The content of the PDF version shall not be modified without the written authorization of ETSI. The copyright and the foregoing restriction extend to reproduct
7、ion in all media. European Telecommunications Standards Institute 2014. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTMand the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM and LTE are Trade Marks of ETSI registered for the benefit of its Members and of the 3GP
8、P Organizational Partners. GSM and the GSM logo are Trade Marks registered and owned by the GSM Association. ETSI ETSI EG 202 952 V1.1.1 (2014-09)3Contents Intellectual Property Rights 4g3Foreword . 4g3Modal verbs terminology 4g3Introduction 4g31 Scope 5g32 References 5g32.1 Normative references . 5
9、g32.2 Informative references 5g33 Definitions and abbreviations . 6g33.1 Definitions 6g33.2 Abbreviations . 6g34 Rationale . 7g34.1 The role of standards 7g34.2 Types of users . 7g34.3 Design for All . 8g35 Assessing the Design for All relevance of an ETSI deliverable. 9g35.1 General . 9g35.2 DfA ch
10、ecklist 9g35.2.1 Control of devices through a user interface 9g35.2.2 Control of services 10g35.2.3 Media presentation to the user 10g35.2.4 Media entry by the user media capture 10g35.2.5 Media processing including transport, coding, transposition, etc. 10g35.2.6 User and device profile management
11、and use . 11g35.3 User needs related to the Design for All Topics . 11g36 Process 16g36.1 Awareness raising. 16g36.2 Process integration . 16g36.3 Process support . 16g3Annex A: ITU-T Telecommunications Accessibility Checklist 17g3Annex B: User needs according to ISO/IEC TR 29138-1 . 18g3Annex C: Do
12、cuments supporting the Design for All assessment . 19g3C.1 General . 19g3C.2 Use case categories . 19g3C.3 User needs categories . 19g3C.4 Design for All guidance and standards . 20g3Annex D: User needs references . 22g3Annex E: Design for All awareness raising presentation . 27g3History 28g3ETSI ET
13、SI EG 202 952 V1.1.1 (2014-09)4Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR
14、000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/ipr.etsi.org). Pursuant to the ETSI IPR Policy, no investi
15、gation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This ETSI Guide (EG) ha
16、s been produced by ETSI Technical Committee Human Factors (HF). The Text taken from ISO/IEC TR 29138-1:2009: “Information technology - Accessibility considerations for people with disabilities - Part 1: User needs summary“ is reproduced with the premission of the International Organization for Stand
17、ardization, ISO. This standard can be obtained from any ISO member and from the Web site of the ISO Central Secretariat at the following address: www.iso.org. Copyright remains with ISO. Some material contained herein is the copyright of, or has been supplied by ITU-T. Modal verbs terminology In the
18、 present document “shall“, “shall not“, “should“, “should not“, “may“, “may not“, “need“, “need not“, “will“, “will not“, “can“ and “cannot“ are to be interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the expression of provisions). “must“ and “must not“ are NOT allo
19、wed in ETSI deliverables except when used in direct citation. Introduction The present document was prepared in response to Mandate M/473 i.5 from the European Commission to CEN, CENELEC and ETSI. Ageing and a better inclusion of people with various kinds of functional limitations represent key chal
20、lenges in Europe and most other parts of the world. The fundamental objective of Mandate M/473 is to ensure that standardization deliverables are developed in a way that follows “Design for All“ principles. Taking account of Design for All principles in the development of standardization deliverable
21、s, when appropriate, is intended to ensure that the use of those deliverables enables the development of products, services or systems that are also usable by and accessible to persons with disabilities and older persons. The present document describes a relatively simple, checklist-based approach t
22、hat provides ETSI groups with simple, but efficient and understandable tools to assist them to decide whether specific Design for All issues will need to be taken into account when drafting or updating standardization deliverables. The method of deployment has been specifically designed to be incorp
23、orated into ETSIs Technical Working Procedures with the minimum amount of change to existing working practices. ETSI ETSI EG 202 952 V1.1.1 (2014-09)51 Scope The present document contains a Design for All (DfA) checklist to be used by ETSI groups to identify potential Design for All implications to
24、be considered in the context of new ETSI work items. Annex D contains references to guidelines related to the Design for All issues identified in applying the checklist. NOTE: The present document can also be used in the context of the revision of already published ETSI deliverables for assessing wh
25、ether there are any Design for All issues needed to be considered. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest
26、 version of the referenced document (including any amendments) applies. Referenced documents which are not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. NOTE: While any hyperlinks included in this clause were valid at the time of publicati
27、on, ETSI cannot guarantee their long term validity. 2.1 Normative references The following referenced documents are necessary for the application of the present document. Not applicable. 2.2 Informative references The following referenced documents are not necessary for the application of the presen
28、t document but they assist the user with regard to a particular subject area. i.1 ETSI EG 202 116: “Human Factors (HF); Guidelines for ICT products and services; “Design for All“. i.2 ETSI EG 202 670: “Human Factors (HF); User Experience Guidelines for real-time communication services expressed in Q
29、uality of Service terms“. i.3 ETSI EG 202 848: “Human Factors (HF); Inclusive eServices for all: Optimizing the accessibility and the use of upcoming user-interaction technologies“. i.4 ETSI EN 301 549: “Accessibility requirements suitable for public procurement of ICT products and services in Europ
30、e“. i.5 European Commission: “M/473 Standardization Mandate to CEN, CENELEC and ETSI to include Design for All in relevant standardisation initiatives“. i.6 ISO/IEC TR 29138-1: “Information technology - Accessibility considerations for people with disabilities - Part 1: User needs summary“. i.7 ITU-
31、T (2006) Series F: “Non-telephone Telecommunication Services: Audiovisual Services. Technical Paper FSTP-TACL Telecommunications Accessibility Checklist“. i.8 ISO 26800:2011: “Ergonomics - General approach, principles and concepts“. i.9 Recommendation ITU-T P.10/G.100 Amendment 2: “New definitions f
32、or inclusion in Recommendation ITU-T P.10/G.100“, International Telecommunication Union, Geneva, Switzerland, 2008. ETSI ETSI EG 202 952 V1.1.1 (2014-09)63 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: accessibility
33、: extent to which products, systems, services, environments and facilities can be used by people from populations with the widest range of characteristics and capabilities, to achieve a specified goal in a specified context of use (from ISO 26800 i.8) Design for All: design of products to be accessi
34、ble and usable by all people, to the greatest extent possible, without the need for specialized adaptation, EG 202 848 i.3 ETSI deliverable: document (GS, TS, TR, ES, EG, EN, or SR) produced as the result of an ETSI work item ETSI group: any group within ETSI that produces or revises ETSI deliverabl
35、es haptic: passive perception through the sense of touch, EG 202 848 i.3 input modality: sense or channel through which a human can receive the output of an ICT device or service, EG 202 848 i.3 modality: See sensory modality. multimodal: relating to multiple input modalities and/or output modalitie
36、s, EG 202 848 i.3 multimodality: simultaneous support of multiple input modalities and/or output modalities, EG 202 848 i.3 output modality: channel through which a sensor, device or service can receive the input from the human, EG 202 848 i.3 quality of experience (QoE): overall acceptability of an
37、 application or service, as perceived subjectively by the end-user, EG 202 670 i.2 NOTE 1: Quality of experience includes the complete end-to-end system effects (client, terminal, network, services infrastructure, etc.). NOTE 2: Overall acceptability may be influenced by user expectations and contex
38、t. NOTE 3: Recommendation ITU-T P.10/G.100 Amendment 2 i.9 definition. sensory modality: sense or channel through which a human can send input to or receive output from an ICT device or service, EG 202 848 i.3 service: complete capability, including terminal equipment functions, for communication be
39、tween users, systems and applications, according to agreed protocols, EG 202 848 i.3 tactile: perception through the sense of touch while actively moving parts of the body, EG 202 848 i.3 user: person who interacts with the product, service or environment ISO/IEC TR 29138-1 i.6 user interface: physi
40、cal and logical interface through which a user communicates with a device or service, EG 202 848 i.3 3.2 Abbreviations For the purposes of the present document, the following abbreviations apply: AT Assistive Technology DfA Design for All ICT Information and Communication Technology TC Technical Com
41、mittee ETSI ETSI EG 202 952 V1.1.1 (2014-09)74 Rationale 4.1 The role of standards When followed, ETSI deliverables containing requirements will influence the characteristics of a product or service to which they are applied. Each ETSI deliverable will be written with the primary intention to influe
42、nce the characteristics of some clearly defined aspects of a future product or service. The focus of the majority of ETSI deliverables are ICT products or services. When a standard is being drafted, its authors have in mind the primary purpose of the standard and the primary entities that will be af
43、fected by application of the standard. What is more difficult to predict is the full range of secondary effects of applying the standard and sometimes these secondary effects are not correctly identified. Sometimes the application of a standard can have an unintended effect on an entity that was not
44、 considered during the drafting of a standard. The focus of the present document is on the potential effect of ETSI deliverables on human users. Even though very many ETSI deliverables do not directly address an ICT product or service that has an obvious human user, and many define ICT that appears
45、to be very remote from the user, the application of that deliverable will most frequently have some indirect impact on human users. Clause 4.2 identifies categories of users of ICT that are wider than those users who directly use an ICT product or service. These multiple categories of users affected
46、 by ICT are also the categories of user that need to be considered when drafting ETSI deliverables that define characteristics of ICT products and services. 4.2 Types of users People affected by a technical infrastructure, product or service can be the providers thereof, the recipients for whom they
47、 have been created, or a combination of both: Providers are potentially affected by benefits such as jobs, income or influence. Recipients are directly or indirectly affected by potential benefits (or detriments) such as receiving support to achieve their goals or being offered entertainment. EXAMPL
48、E: Examples of people being affected both as providers and as recipients are technicians servicing switching systems or people working for the providers telephone call centre. In addition, technical infrastructures, products or services are, in many cases, used not only by the people from inside the
49、 intended user group but by other people as well. Therefore, the requirements and capabilities of all potential users have to be taken into account in technical standards and product / service specifications. The impact of Design for All (DfA) issues on users depends on their involvement in the actual usage of the device or service. This involvement may be more or less direct; hence users can be defined as: Direct users: these can be defined as those users who directly interact with a device or service for their own
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