1、 ETSI SR 002 452 V1.1.1 (2006-01)Special Report User Group;ETSI User members opinion on ETSI workETSI ETSI SR 002 452 V1.1.1 (2006-01) 2 Reference DSR/USER-00017 Keywords ICT, user ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Sire
2、t N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be downloaded from: http:/www.etsi.org The present document may be made available in more than one electronic version or
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6、dards Institute 2006. All rights reserved. DECTTM, PLUGTESTSTM and UMTSTM are Trade Marks of ETSI registered for the benefit of its Members. TIPHONTMand the TIPHON logo are Trade Marks currently being registered by ETSI for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for th
7、e benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI SR 002 452 V1.1.1 (2006-01) 3 Contents Intellectual Property Rights4 Foreword.4 1 Scope 5 2 References 5 3 Definitions and abbreviations.5 3.1 Definitions5 3.2 Abbreviations .5 4 Introduction 6 5 Questionnaire .6 5.1 Who was
8、 questioned? Representation of the query6 5.1.1 Users overall by organization type6 5.1.2 Questioned ETSI User members by organization type .7 5.1.3 ETSI User members overall by sector 8 5.1.4 User group Members questioned by sector.8 6 Questions9 6.1 Methods9 6.2 Since when are ETSI Users involved
9、in standardization work?.10 6.3 How many standardization meetings are they attending in the ETSI framework?.10 6.4 Do they participate in some ETSI TB? Which ones and since when?10 6.5 Why did they become an ETSI member? Did your membership meet your expectations?11 6.6 Benefits gained from particip
10、ation in ETSI standardization work?11 6.7 Do you consider your participation in ETSI work as valuable for your activity? Why?11 6.8 In your opinion what are the strengths and weaknesses of ETSI work?.11 6.9 Would you rate the value/money of your participation in ETSI standardization work? 12 6.10 In
11、 which fields do you think ETSI should improve?13 6.11 Are you a member of another Standards Development Organization (SDO)? If yes which ones? 13 6.12 What are your needs as far as standardization is concerned? .13 6.13 How many people in your organization are dealing with standardization? With ICT
12、 standardization?.14 6.14 Can you define the influence of standardization in your activities?.14 7 Conclusion14 History 15 ETSI ETSI SR 002 452 V1.1.1 (2006-01) 4 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The informat
13、ion pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETS
14、I Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000
15、314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Special Report (SR) has been produced by ETSI User Group (USER). ETSI ETSI SR 002 452 V1.1.1 (2006-01) 5 1 Scope The present document aims at assessing the opinion of ETS
16、I User members on ETSI Work. 2 References For the purposes of this Special Report (SR), the following references apply: 1 ETSI TR 101 019 (V1.1.2): “User requirements; Mobility; Interworking and interoperability between networks“. 2 ETSI EG 201 219: “User requirements; Guidelines on the consideratio
17、n of user requirements when managing the standardization process“. 3 ETSI EG 202 308: “User Group; User interoperability criteria“. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: consumer: person or group of person
18、s using telecommunication products/services for purposes outside his/her trade, business or profession NOTE: Such persons are often referred to as Residential Subscribers (see EG 201 219 2). interoperability: capability to ensure the whole set of operations activated when an end-user asks for a serv
19、ice across a mixed environment of different equipment, networks, services including usage services, from different manufacturers and(or) providers (see EG 202 308 3) NOTE: Interoperability addresses the different levels: equipment interoperability (terminal, server), protocol interoperability (inter
20、connection), service interoperability (interworking). SDO: organization providing the framework for standard development User Group (UG): Special Committee of ETSI dedicated to User interests user: individuals, including consumers, or organizations using or requesting telecommunications services ava
21、ilable on public or private networks NOTE 1: The user may or may not be the person who has subscribed to the provision of the service. Without any specific addition this word is used to identify the telecommunication user community in general, e.g. end-users and IT they are significant only to a lim
22、ited extent, due to the immense differences in organization structure. 5.1.3 ETSI User members overall by sector Also, to evaluate better the outcome of the answers to our questionnaire, it is useful to look at which economic sectors are represented in the ETSI User members. 14343312131service radio
23、 telecom transsectoral ICT public safety banking electric aviation railway health Figure 3: ETSI User members by sector Certainly all of them are involved in ICT being a user of ICT, in this chart those are marked ICT who are at the same time acting as ICT providers or represent ICT providers. Trans
24、-sectoral organizations are not active in only one certain sector; they rather represent a certain group of civil society such as consumers, SMEs, or follow a particular interest such as supply chain management or patents. 5.1.4 User group Members questioned by sector The following chart shows to wh
25、ich sector the questioned ETSI Users were assorted. ETSI ETSI SR 002 452 V1.1.1 (2006-01) 9 14343312131service radio telecom transsectoral ICT public safety banking electric aviation railway health Figure 4: Questioned ETSI UG members by sector Since we have answers from close to all sectors, the fo
26、llowing results may well reflect the ETSI User Group as a whole. By looking at the structure of the ETSI User member group, there might also be a conclusion drawn as to what organizations might find it valuable to participate in it. This could be useful to decide which action to be taken to invite m
27、ore or certain organizations to participate in order to strengthen the profile and the activities of the UG. 6 Questions 6.1 Methods The questionnaire was composed of thirteen questions, with the goals mentioned above in the introduction. It has been stated in a precedent survey conducted by OVUM co
28、nsultancy in 1999 (see note 1) that users find participation in standardization highly important (see note 2). Our questionnaire was more focused on the needs of the ETSI User Members and their opinion on the standardization process with specific regard to standardization within the framework that E
29、TSI provides. NOTE 1: The survey is available under: http:/portal.etsi.org/docbox/UserGroup/UserGroup/Archive/General/survey.ppt. NOTE 2: OVUM consultancy has conducted a survey in 1999 in which telecom managers were questioned, to find out the opinion of users and User Group on standardization as a
30、 whole, which delivered the result that to users standardization is to 55 % very important and to 30 % important. Users stated that they wanted to be involved, by 60 %. Involvement should be improved by approaching users, by conferences, by internet/email and publications. ETSI ETSI SR 002 452 V1.1.
31、1 (2006-01) 106.2 Since when are ETSI Users involved in standardization work? Most organizations are involved in standardization work for a long time, many of them ten years and longer. no answerup to 5 yearsover 5 up to 10 yearsover 10 up to 20 yearsover 20 yearsFigure 5: How long are ETSI UG membe
32、rs involved in standardization? 6.3 How many standardization meetings are they attending in the ETSI framework? User members of the ETSI participate regularly in standardization meetings that relate to their sector or are vital to the interests of members that they represent. Only one organization h
33、as stated that they do not attend any meetings, adding that they would if it was not for the travel expenses and they always assist when events are taking place in their country. 6.4 Do they participate in some ETSI TB? Which ones and since when? There are only five users that do not participate in
34、any ETSI TBs, all others participate more or less in the field of standardization that concerns their interests. Therefore ETSI Users are represented in the following areas: TETRA, TISPAN, ERM, Human Factor, STQ, Safety, AT. They also participate in subcommittees. ETSI ETSI SR 002 452 V1.1.1 (2006-0
35、1) 116.5 Why did they become an ETSI member? Did your membership meet your expectations? Governmental Organizations will underline the importance of developing standards in their field as a reason to become ETSI member. Also, from their side ETSI is being used as a source of information on the stand
36、ardization process. For example they seek information on new test methods or upcoming problems with product compatibility. ETSI is appreciated as a good source of information and a good forum for users. Organizations representing sectors certainly want to see standards developed in their sector, nam
37、ely standards for radio appliances, services, telecommunication etc That is their reason to become an ETSI member. They expect to have more influence on the development of standards and the opportunity to enhance the development of standards in their sector being a member of ETSI. As a member of ETS
38、I businesses also try to grant interoperability of products, which is vital to their competitiveness in the market. Also, worldwide used standards are wanted because customized products could damage products of other manufacturers. In the field of interoperability Standardization is the key issue. I
39、nternational Organizations will underline that they joined ETSI in order to influence the standardization process in the field of ICT in favour of the group of society they represent (SMEs, consumers). Others are not interested in standardization itself but became a member to have better access to s
40、tandards. It was remarked that ETSI did not meet expectations as to how the period in between meetings is handled. 6.6 Benefits gained from participation in ETSI standardization work? Some organizations see their benefit from their participation in ETSI work as the development of standards in genera
41、l, others even in the development of a certain standard. Others name their influence on the standardization process itself as the gain. Also, obtained information is considered a benefit, particularly to know in time problems related to new appliances or test methods. Benefits mostly correspond to t
42、he members expectations from their membership. 6.7 Do you consider your participation in ETSI work as valuable for your activity? Why? All organizations estimated their participation in ETSI as valuable for their activity. It is a means to promote their interests, in whatever direction these interes
43、ts point. Some want to obtain information for their interaction with other stakeholders, others their clientele to be heard in the standardization process (consumers), some just point out to the benefits of standardization itself (businesses). 6.8 In your opinion what are the strengths and weaknesse
44、s of ETSI work? Strength of ETSI work is the development of standards that are widely supported which leads to the competitiveness of products, as mentioned above. Pointing out that ETSI is not focused on regional issues but takes a global approach to standardization, can is to be mentioned at this
45、point. The cooperation with professionals from different backgrounds is appreciated. ETSI is also considered as a standards body where things can be seen moving forward - in comparison to other standardization bodies, such as CENELEC. The profile of the organization is considered strength as well. T
46、he aviation organization stated that there are not enough links to the bodies that are in the sector concerned with standardization. By a significant number of members the procedures of developing standards are seen as to be too lengthy. This has overall been identified as a weakness of ETSI work. E
47、TSI ETSI SR 002 452 V1.1.1 (2006-01) 12User members of the ETSI also state that ETSI is not strong enough in certain markets, services for instance or in all the markets. Others point out that ETSI has changed into a more bureaucratic organization than it has been in earlier times, and that technica
48、l issues are not well understood at times. It is criticized that certain groups have a great impact on the adoption of standards in their favour whereas others have difficulties in raising their voice. For instance consumers are seen as underrepresented. Also the radio sector representatives have ev
49、aluated radio sector members as a minority, which leads to the assumption that there is a wish for more influence on ETSI work. A weakness seems to be that ETSI rules apply to commercial entities and do not take sufficiently into account the needs of non-profit organizations, such as consumer associations. The ETSI voting system is such an example. For small participants travel expenses are also a relevant factor, since meetings are being held all over Europe. Also their capability to take part in the work actively and defend their interests is affected by limited l
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