ETSI TS 102 182-2010 Emergency Communications (EMTEL) Requirements for communications from authorities organizations to individuals groups or the general public during emergencies .pdf

1、 ETSI TS 102 182 V1.4.1 (2010-07)Technical Specification Emergency Communications (EMTEL);Requirements for communications fromauthorities/organizations to individuals,groups or the general public during emergenciesETSI ETSI TS 102 182 V1.4.1 (2010-07)2Reference RTS/EMTEL-00015 Keywords administratio

2、n, emergency ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present d

3、ocument can be downloaded from: http:/www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of di

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6、ritten permission. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2010. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit o

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8、red and owned by the GSM Association. ETSI ETSI TS 102 182 V1.4.1 (2010-07)3Contents Intellectual Property Rights 5g3Foreword . 5g3Introduction 5g31 Scope 6g32 References 6g32.1 Normative references . 6g32.2 Informative references 7g33 Definitions and abbreviations . 7g33.1 Definitions 7g33.2 Abbrev

9、iations . 8g34 Nature of communications from authorities to citizens 9g35 Objectives and guidelines for an emergency notification service 10g35.1 Service objectives . 10g35.2 Service features 10g35.2.1 Capacity 11g35.2.2 Delivery 11g35.2.3 Auditing 12g35.2.4 Access. 12g35.2.5 Security . 12g35.2.6 Pe

10、rformance 12g35.2.7 Coverage . 12g35.2.8 Multiple languages 13g35.2.9 MMI requirements 13g35.2.9.1 Recognizing the emergency message 13g35.2.9.2 Displaying the message on mobile phones 13g35.2.9.3 Service configuration 13g35.2.10 CAP (Common Alerting Protocol) . 13g36 Requirements versus technologie

11、s . 14g3Annex A (informative): Challenges associated with authority to citizen communication . 17g3A.1 Need for clear statutory responsibilities . 17g3A.2 Transient population . 17g3A.3 Business/Retail population . 17g3A.4 Night hours . 17g3A.5 Transport or site based incidents 17g3A.6 Privacy and d

12、ata protection issues 17g3A.7 Service availability . 18g3A.8 Information to the citizens 18g3A.9 Media plan for major incidents 18g3Annex B (informative): Methods of communicating from authority to citizen 19g3B.1 Use of the media (Broadcast Television and Radio) 19g3B.1.1 RDS (Radio Data System for

13、 VHF/FM Broadcasting) 19g3B.1.2 “Voice Break-In“ facilities within radio rebroadcast systems 19g3B.1.3 Digital Audio Broadcast (DAB) . 20g3B.1.4 Digital television 20g3ETSI ETSI TS 102 182 V1.4.1 (2010-07)4B.2 Siren systems 20g3B.3 Emergency Telephone Alert System (ETAS) 20g3B.4 Use of mobile device

14、s 21g3B.4.1 Paging systems . 21g3B.4.2 Cell Broadcast Service . 21g3B.4.3 SMS bulk messaging 22g3B.4.4 Video broadcast technologies to mobile phones 22g3B.4.5 MBMS 22g3B.4.6 MMS 22g3B.4.7 USSD 23g3B.4.8 IP Multimedia Subsystem 23g3B.5 Amateur radio . 23g3B.6 Web notification . 23g3B.7 email notifica

15、tion 24g3Annex C (informative): Bibliography . 25g3History 26g3ETSI ETSI TS 102 182 V1.4.1 (2010-07)5Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly av

16、ailable for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web se

17、rver (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may

18、be, or may become, essential to the present document. Foreword This Technical Specification (TS) has been produced by ETSI Special Committee Emergency Communications (EMTEL). The present document is the third of a set of deliverables covering the communication needs of individuals and authorities in

19、 emergency situations, as identified below: SR 002 180: “Emergency communications Requirements for communication of citizens with authorities/organizations in case of distress (emergency call handling)“; TS 102 181: “Emergency Communications (EMTEL); Requirements for communication between authoritie

20、s/organizations during emergencies“.; TS 102 182: “Emergency Communications (EMTEL); Requirements for communications from authorities/organizations to individuals, groups or the general public during emergencies“; TR 102 410: “Emergency Communications (EMTEL); Basis of requirements for communication

21、s between individuals and between individuals and authorities whilst emergencies are in progress“. Introduction Recent world events have created a heightened social focus on public protection and general public safety. Actions such as the Universal Service Directive requiring the European emergency

22、call number (112) to be enhanced with the provision of caller location and the Seveso II Directive aimed at the prevention of major accidents involving dangerous substances highlight this focus. Special consideration may have to be given to the elderly, the disabled and the young people. An annotate

23、d bibliography of documents dealing with human factors can be found in SR 001 996 i.4. The provision of effective communication is one of the most important duties of a public authority towards its citizens. An important component required to meet this duty is the ability for Authorities to communic

24、ate with citizens during times of emergency. Authorities and emergency response teams need to warn and inform the public in times of crisis and therefore is required to have effective, high quality communication methods and systems to meet this need. The responsibility for emergency response or disa

25、ster-related communications is addressed differently from country to country. In most cases, the parties responsible for warning and informing the public follow the countrys administrative structures with coordinators at both the local and national levels, as well as across multiple disciplines and

26、departments. The present document catalogues the requirements on warning and informing the public as seen by the Emergency Services Community and looks at the technologies and methods available to do this. ETSI ETSI TS 102 182 V1.4.1 (2010-07)61 Scope The present document gives an overview of the re

27、quirements for communication from authorities/organizations to citizens in all types of emergencies. It collects operational and organizational requirements as a basis for a common notification service, including targeting of the area to be notified. Although many of the requirements relate to natio

28、nal public policies and regulation, there are a number of service and technical aspects which are better dealt with on the European level to ensure harmonized access and services over Europe and service effectiveness through increased user awareness by using standardized solutions. The present docum

29、ent also collects already established requirements for notification and gives guidance on how to find the standardization work published or ongoing. The document identifies the areas needing particular attention from the experts and refers to identified documents in preparation in SDOs. The present

30、document is a collection of technical requirements and recommendations. The present document is applicable to ETSI technical bodies for the defining of services and specifying technical solutions. It is clear that the present document will not present a solution for every scenario. 2 References Refe

31、rences are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the reference document (including any amendments) applies. Referenced do

32、cuments which are not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee their long term validity. 2.1 Normative references The follo

33、wing referenced documents are necessary for the application of the present document. 1 ETSI EN 300 401: “Radio Broadcasting Systems; Digital Audio Broadcasting (DAB) to mobile, portable and fixed receivers“. 2 ETSI EN 300 468: “Digital Video Broadcasting (DVB); Specification for Service Information

34、(SI) in DVB systems“. 3 UK Civil Contingency Act 2004, chapter 36. . NOTE: http:/www.opsi.gov.uk/acts/acts2004/20040036.htm. 4 Void. 5 Void. 6 ETSI TS 102 181: “Emergency Communications (EMTEL); Requirements for communication between authorities/organizations during emergencies“. 7 ITU-T Recommendat

35、ion E.106: “International Emergency Preference Scheme (IEPS) for disaster relief operations“. 8 ITU-T Recommendation E.105: “International telephone service“. ETSI ETSI TS 102 182 V1.4.1 (2010-07)79 ETSI TS 122 228: “Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommuni

36、cations System (UMTS); LTE; Service requirements for the Internet Protocol (IP) multimedia core network subsystem (IMS); Stage 1 (3GPP TS 22.228)“. 10 ETSI TS 123 228: “Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System (UMTS); LTE; IP Multimedia Subsys

37、tem (IMS); Stage 2 (3GPP TS 23.228)“. 11 World Telecommunication Development Conference 1994 (WTDC-94): “Resolution No.7, Disaster Communications“. 12 ITU-T Recommendation X.1303: “Common alerting protocol (CAP 1.1)“. 2.2 Informative references The following referenced documents are not necessary fo

38、r the application of the present document but they assist the user with regard to a particular subject area. i.1 ETSI TR 102 410: “Emergency Communications (EMTEL); Basis of requirements for communications between individuals and between individuals and authorities whilst emergencies are in progress

39、“. i.2 ETSI TR 102 444: “Emergency Communications (EMTEL); Analysis of the Short Message Service (SMS) and Cell Broadcast Service (CBS) for Emergency Messaging applications; Emergency Messaging; SMS and CBS“. i.3 ETSI SR 002 180: “Emergency communications Requirements for communication of citizens w

40、ith authorities/organizations in case of distress (emergency call handling)“. i.4 ETSI SR 001 996: “Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability“. i.5 Cheshire Fire and Rescue Service: “In case of Emergency“. i.6 Cheshire Fire and Rescue Servic

41、e: “Media Plan for Major Incidents“. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the terms and definitions given in SR 002 180 i.3 and the following apply: citizen: any individual (resident, visitor, passer-by), present in the vicinity of an emergency si

42、tuation (from the first notice till the complete clearance) and subject to be affected by it, but who has no identified role in the actions of rescue and of restoration of normal conditions NOTE: Depending on his situation, the citizen can send alerts or provide information to the emergency services

43、, but in many cases is either passive or a potential victim. common emergency communication and information system: system to enable communication and sharing information between the monitoring and information centre and the designated contact points emergency notification systems: general category

44、for any systems used to notify persons of an emergency Emergency Telecommunication Service (ETS): service capability that exhibits the following characteristics: 1) ETS is a national implementation utilizing the features facilities and applications available in existing national public networks and

45、service offerings. As such it could be said to resemble a supplementary service since it can only exist if there is an underlying telecommunications service. ETSI ETSI TS 102 182 V1.4.1 (2010-07)82) As a national capability, ETS is specifically designed to serve the telecommunications needs of natio

46、nally authorized users. This might include issues such as priority access to telecommunications in a secure mode operation. 3) Nationally authorized ETS users may be given access to TDR facilities for disasters occurring in other countries or indeed within the national environment. The development o

47、f this and other aspects are a national matter. emergency telephone notification systems: specific category for a system that uses the telephone, in conjunction with other elements, including computer hardware and software to notify persons of an emergency NOTE: May include changeable message signs,

48、 sirens, telephone and other media. originating network: access network from which the emergency call was originated telecommunications for disaster relief: the provision of telecommunications with and within the region affected by the disaster, including international communications to and from the

49、 disaster area and local communications at the disaster area NOTE: Where feasible TDR would be provided by the use of existing public telecommunications services and facilities. This might include for example invoking the preference scheme described in ITU-T Recommendation E.106 7 for the International Telephone Service E.105 8. 3.2 Abbreviations For the purposes of the present document, the following abbreviations apply: AM Amplitude Modulation BSC Base Station Controller CAP Common Alerting Protocol CBCH Cell Broadcast CHannel C