1、_ STD.ICA0 iLZ-AN/857-ENGL Lb I 48414Lb 0083589 5b2 I DOC 71 92-AN/857 Part E-1 training manual Part E-I CABIN ATTENDANTS SAFETY TRAINING SECOND EDITION - 1996 Approved by the Secretary General and published under his authority INTERNATIONAL CIVIL AVIATION ORGANIZATION COPYRIGHT International Civil
2、Aviation OrganizationLicensed by Information Handling ServicesPublished in separate English, French, Russian and Spanish editions by the International Civil Aviation Organization. All correspondence, except orders and subscriptions, should be addressed to the Secretary General. Orders for this publi
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9、/96 The and Catalogue of ICAO Publications Audio Visual Training Aids Issued annually, the Catalogue lists all publications and audio visual training aids currently available. Monthly supplements announce new publications and audio visual training aids, amendments, supplements, reprints, etc. Availa
10、ble free from the Document Sales Unit, ICAO COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling Services STD-ICA0 7172-AN/857-ENGL L77b m LiBLiLqLb 0083573 LLO m training manual DOC 71 92-AN/857 Part E-1 CABIN ATTENDANTS SAFETY TRAINING SECOND EDITION - 1996 Approved
11、by the Secretary General and published under his authority INTERNATIONAL CIVIL AVIATION ORGANIZATION COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesAMENDMENTS The issue of amendments is announced regularly in the ICAO Journal and in the monthly Supplement
12、 to the Catalogue of ICAO Publications and Audio Visual Training Aids, which holders of this publication should consult. The space below is provided to keep a record of such amendments. RECORD OF AMENDMENTS AND CORRIGENDA I AMENDMENTS 1 No. 1 Date I Date 1 Entered by applicable entered I CORRIGENDA
13、(ii) COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesSTDmICAO 7172-AN/857-ENGL L77b qB*IL41b 0083573 T73 W FOREWORD Cabin attendants are required on board aircraft to ensure passenger safety. The effectiveness of cabin attendants in fulfilling their safety
14、-related duties can only be attained through proper and effective training. Although the requirements of States and the procedures adopted to satisfy those requirements show considerable variation, there has been a growing interest among States in the standardization of the basic training and furthe
15、r qualification of cabin attendants in the technical aspects of aircraft equipment which cabin attendants may be required to operate in the normal safety procedures and the procedures to be followed during emergencies. In line with Annex 6 - Operation of Aircraft, Part I, Intemational Commercial Air
16、 Transport - Aeroplanes specifications, the term cabin atrendant is used throughout this manual to identify crew members required on board an aircraft to effect a safe and expeditious evacuation of the aeroplane and to perform the necessary functions in an emergency or in a situation requiring emerg
17、ency evacuation. For all practical purposes, cabin attendant is synonymous with the terms cabin crew and j7ighr attendanr commonly used in the industry to identify personnel carried on board an aircraft in accordance with the requirements of Chapter 12 of Annex 6 to the Convention on International C
18、ivil Aviation. The manual fully recognizes cabin attendants place as members of an over-all crew with an integrated approach of ensuring flight safety. This recognition is appropriately emphasized in the manuals recommendation for joint flight crew and cabin crew emergency training and in the chapte
19、r on Human Factors and crew resource management (CRM) training for all crew members. Cabin attendants training is about safety. Their duties and responsibilities in air transport operation are safety- related and their training should clearly reflect this fact. There is reason to believe that, in ma
20、ny places, cabin attendants may not have been given enough information about and/or practice with equipment and situations to master the skills they need in an emergency. A special investigation, conducted by the National Transportation Safety Board (USA), on cabin attendants training and performanc
21、e during emergency situations revealed that some cabin attendants did not demonstrate proficiency in their knowledge of exit operations, evacuation slide or slidehaft inflation and disconnection, location of equipment, knowledge of chemically generated oxygen systems, use of checklists during an eme
22、rgency, crew communication and ability to follow established or standard operating procedures. Training may never duplicate all the types of situations that may confront cabin attendants in the performance of their duties on board an aircraft. Nevertheless, training can instill the basic knowledge,
23、skills, attitudes and confidence that will allow cabin attendants to handle emergency situations. As the structural strength of transport-category aeroplanes improves and accidents become more survivable, cabin attendants are assuming a more critical role for ensuring passenger safety. Cabin attenda
24、nts are an important part of the operational safety system, both in the prevention of accidents and in the assistance they give to survivors in the event of an accident. Because of these changes, civil aviation authorities should ensure that operators implement a training system for cabin attendants
25、 which consistently results in no less than a minimum level of proficiency so that cabin attendants can perform their duties and undertake their responsibilities in the most efficient and effective manner. This manual contains training syllabuses for the training of cabin attendants covering both in
26、itial and recurrent phases. Subject matter required to be addressed during initial, recurrent and aircraft type training is indicated in 1.2.5 - Training reference guide which also includes the desired degree of expertise required in each subject. Details of training included in this manual are not
27、all-inclusive and are provided as a guideline to the minimum requirement for the training of cabin attendants. The training syllabus of cabin attendants assigned for duties on commercial international air transport operations must include syllabuses suggested in this manual but should not be limited
28、 by it. 1. National Transportation Safety Board. Special Investigation Repon - Highr Attendant Truinirig and Performance During Emergency Situations. Page 24. Washington. D.C. 1992. (iii) COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling Services(iv) Training Manual
29、 This manual has been prepared by the Personnel international organizations and individual experts who have Licensing and Training Section of ICAO and replaces provided support, advice and input for this manual. ICAO Doc 7192 - Training Manual, Part E-I - Cabin Transport Canada, Aviation - Flight At
30、tendant Training Personnel, First Edition, 1976. ICAO would like to Standard, Original Issue, 1994, was also very useful in the acknowledge the contribution received from States, preparation of this manual. COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling Services
31、STD*ICAO 7192-ANI857-ENGL L79b 484141b 0083595 8bb TABLE OF CONTENTS Definitions List of abbreviations Chapter 1 . Training principles . Regulatory requirements Training requirements i . 1 i . 2 Chapter 2 . General recommendations . 2.1 Accommodation and equipment for classroom-based training Chapte
32、r 3 . Aviation indoctrination . 3.1 Introduction 3.2 Regulatory aspects . 3.3 Aviation terminology and terms of reference 3.4 Theory of flight and flight operations . 3.5 Physiology of flight Chapter 4 . Duties and responsibilities . 4.1 Introduction 4.2 Ground duties and responsibilities (pre-fligh
33、t and post-flight including taxiing) 4.3 In-flight duties and responsibilities (take.off, climb. cruise. descent and landing) Chapter 5 . Emergency procedures 5 .I 5.2 5.3 5.4 5.5 5.6 5.7 Introduction General emergency procedures . Emergency equipment Fire fighting Smoke removal procedures Emergency
34、 lighting Rapid decompression and cabin pressurization problems . Page (vi) (viii) El-1 El-1 El-1 El-7 Ei-7 El-10 El-10 El-10 El-11 El-1 1 El-I2 El-13 Ei-i3 El-i3 El-15 El-17 El-17 El-18 El-19 El-19 El-20 El-21 El-21 5.8 Evacuation . 5.9 Use of life- and slide-rafts 5.10 Unlawful interference Chapte
35、r 6 . Carriage of dangerous goods . . 6.1 Introduction. . 6.2 Training objectives 6.3 Required knowledge. skill and attitude 6.4 Checklists for dangerous goods incidents . Chapter 7 . Human factors 7.1 Introduction 7.2 The meaning of Human Factors 7.3 Crew resource management (CRM) . 7.4 Awareness .
36、 7.5 Practice and feedback 7.6 Reinforcement 7.7 Training objectives 7.8 Required knowledge, skill and attitude Chapter 8 . Hygiene. aviation medicine and first aid . 8.1 Introduction 8.2 Training objectives 8.5 Required knowledge. skill and atti tude Chapter 9 . Recurrent training . 9.1 Introductio
37、n 9.2 Training objectives 9.3 Required knowledge. skill and attitude Appendix . List of recommended reading materials . Page E 1-22 e1-23 E 1-24 e1-25 e1-25 E 1-25 e1-25 E 1-25 e1-27 e1-27 e1-27 E 1-28 e1-28 e1-28 E 1-29 e1-29 e1-30 e1-32 e1-32 E 1-32 E 1-33 e1-36 E 1-36 e1-36 E 1-37 e1-39 COPYRIGHT
38、 International Civil Aviation OrganizationLicensed by Information Handling ServicesDEFINITIONS Able-bodied passengers. Passengers selected by crew members to assist in managing emergency situations if and as required. Non-able-bodied passengers should be removed from exit rows prior to flight. In a
39、planned emergency, able-bodied passengers will be briefed on their responsibilities if time permits. Barostalie. An atmospheric pressure, used in forecasting the weather and determining altitude, derived using a barometer. Cabin attendant. A crew member who performs, in the interest of safety of pas
40、sengers, duties assigned by the operator or the pilot-in-command of the aircraft, but who shall not act as a flight crew member.2 Cognitive. Pertaining to cognition. Knowing, perceiving, or conceiving as an act or faculty distinct from emotion and volution. Colicky pain. Denoting or resembling the p
41、ain of colic: pain relating to the colon. Spasmodic pains in the abdomen caused by spasm, obstruction or twisting. Convention (the). The Convention on International Civil Aviation (ICAO Doc 7300) signed at Chicago on 7 December 1944. Crew member. A person assigned by an operator to duty on an aircra
42、ft during flight time. Critical phases of flight. The period of high workload on the flight deck, normally being the periods between the beginning of taxiing until the aircraft is on the route climb phase and between the final part of descent to aircraft parking. Dangerous goods. Articles or substan
43、ces which are capable of posing significant risk to health, safety or property when transported by air. Emergency locator transmitter (ELT). I A generic term describing equipment which broadcast distinctive signals on designated frequencies and, depending on application, may either sense a crash and
44、 operate automatically or be manually activated. An ELT may be any of the following: Automatic fixed ELT: An ELT which is permanently attached to the aircraft. Automatic portable ELT: An ELT which is rigidly attached to an aircraft but readily removable from the aircraft after a crash. Automatically
45、 deployable ELT: An ELT which is rigidly attached to an aircraft and deployed automatically in response to a crash. Manual deployment is also provided. Survival ELT: An ELT which is removable from an aircraft, stowed so as to facilitate its ready use in an emergency and activated by survivors. Autom
46、atic activation may apply. Exanthematous diseases. Relating to an exanthema: a skin eruption occurring as a symptom of an acute viral or coccal disease, as in scarlet fever or measles. Flight crew member. A licensed crew member charged with duties essential to the operation of an aircraft during fli
47、ght time. Hypoglycaemic attack. Pertaining to or characterized by hypoglycaemia: abnormal decrease in concentration of glucose in the circulating blood, e.g. less than the minimum of the normal range. Hypothermia. A subnormal body temperature significantly below 37C. Hypoxia. A deficiency of oxygen
48、in inspired gases, arterial blood or tissue, short of anoxia (almost complete absence of oxygen). 1. This term has an official ICAO definition specified in the Annexes to the Convention on International Civil Aviation. 2. The term cabin arrendanr used by ICAO is synonymous with the terms cabin crew
49、member andflight arrendanr used in the industry. COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesSTD=ICAO 7L72-AN/857-ENGL L77b 48qL4Lb 0083577 b37 Part E-I. Definitions Cabin Attendants Safety Training vii) Minimum equipment Eist. A list which provides for the operation of aircraft, subject to specified conditions, with particular equipment inoperative, prepared by an operator in conformity with, or more restrictive than, the master minimum equipment list (MMEL). Mock-up. A training device that is a part
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