MSFC NASA MGM 1280 1 REV C-2008 GUIDANCE FOR CONTINUAL IMPROVEMENT《持续改进指南》.pdf

1、CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE MGM 1280.1 REVISION C EFFECTIVE DATE: October 17, 2008 MARSHALL GUIDANCE MANUAL DA01 GUIDANCE FOR CONTINUAL IMPROVEMENT Provided by IHSNot for ResaleNo reproduction o

2、r networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 2 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION B

3、EFORE USE DOCUMENT HISTORY LOG Status (Baseline/ Revision/ Canceled) Document Revision Effective Date Description Baseline 9/27/2005 This guidance document replaces MPR 1280.9, “Continual Improvement.” Revision A 2/7/2006 Deleted references to MPR 1000.1, MPR 1130.1, MPR 1130.2 and Implementation Pl

4、ans due to changes in these processes at the Agency level. Deleted NPR 7120.5 not used in text. Replaced MWI 8040.6 with MPR 8040.1. Updated the title of MSFC Form 426. Deleted MSFC-HDBK-3173. Updated web addresses. Revision B 2/23/2007 Changed PMC to CMC; updated definition in 3.5; updated URL in 4

5、.2.2.1; revised A.1 to reflect new quality policy, CMC, Institutional Integrated Performance Summary, and Program/Project Performance Summary; updated title of MPD 1280.1 and MWI 8050.1; added MC-08, MC-21, and MC-25 to section 2; added new 3.6, 3.7, and A.6 for lean six sigma and CMMI; revised 4.2.

6、2. Revision C 10/17/2008 Revised 2. Applicability statement to address the applicability of this Directive to the Michoud Assembly Facility. Deleted superfluous use of “MSFC.” Updated 3.2 and reference document titles. Revised 3.6 definition for clarity. Provided by IHSNot for ResaleNo reproduction

7、or networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 3 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION

8、BEFORE USE TABLE OF CONTENTS 1. Purpose.4 2. References4 3. Definitions5 4. Guidance 5 5. Cancellation6 Appendix A Standard Processes Used For Continual Improvement7 Appendix B General Continual Improvement Process 10 Provided by IHSNot for ResaleNo reproduction or networking permitted without licen

9、se from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 4 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 1. PURPOSE This Marshall G

10、uidance Manual (MGM) provides guidance for continual improvement activities at the Marshall Space Flight Center (MSFC) and MSFCs Michoud Assembly Facility (MAF), including contractors and resident agencies to the extent specified in their respective contracts or agreements. (“Contractors,” for purpo

11、ses of this paragraph, include contractors, grantees, Cooperative Agreement recipients, Space Act Agreement partners, or other agreement parties.) 2. REFERENCES 2.1 MPD 1000.1, “MSFC Governance” 2.2 MPD 1150.1, Charter MC08, “MSFC Center Management Council” 2.3 MPD 1150.1, Charter MC21, “MSFC Integr

12、ated Management System Board (IMSB)” 2.4 MPD 1150.1, Charter MC25, “MSFC Strategic Planning Council (SPC)” 2.5 MPD 1280.1, “Marshall Quality Management System Manual” 2.6 MPR 1280.1, “Management Review” 2.7 MPR 1280.4, “MSFC Corrective Action System” 2.8 MPR 1280.6, “Management Systems Internal Audi

13、ts” 2.9 MPR 1280.8, “Customer Satisfaction” 2.10 MPR 1410.2, “Marshall Management Directives System” 2.11 MPR 5000.1, “Purchasing” 2.12 MPR 7120.1, “Program/Project Planning” 2.13 MPR 8040.1, “Configuration Management, MSFC Programs/Projects” 2.14 MPR 8730.3, “Control of Nonconforming Product” 2.15

14、MPR 8730.4, “Statistical Techniques” 2.16 MWI 1280.2, “MSFC Customer Feedback (CF) Processing through the Corrective Action System (CAS)” 2.17 MWI 1280.3, “Corrective/Preventive Action Notification System” Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-

15、,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 5 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 2.18 MWI 1280.5, “MSFC ALERT Processin

16、g” 2.19 MWI 5100.1, “Initiating Procurement Requisitions” 2.20 MWI 5116.1, “Evaluation of Contractor Performance under Contracts with Award Fee Provisions” 2.21 MWI 5330.1, “Evaluation/Audits of Contractors, Suppliers, and Vendors” 2.22 MWI 5330.2, “NASA Engineering and Quality Audit (NEQA)” 2.23 MW

17、I 8050.1, “Verification and Validation of Hardware, Software, and Ground Support Equipment for MSFC Projects” 2.24 MWI 8715.13, “Safety Concerns Reporting System (SCRS)” 2.25 MSFC Form 426, “Heres My Idea” Suggestion Form 2.26 MSFCHDBK3173, “MSFC Project Management and Systems Engineering Handbook”

18、3. DEFINITIONS 3.1 Continual Improvement. Recurring activity consistent with Center values to increase the ability to fulfill requirements, increase the effectiveness of the management system and its processes, improve safety, and make other improvements that enhance quality, productivity, and the C

19、enters quality of life. 3.2 Marshall Management System (MMS). A system of organizations, policies, procedures, and processes that is documented in a set of directives and requirements delineating how business is conducted by the MSFC. The Quality Management System (QMS), Environmental Management Sys

20、tem (EMS), and Occupational Health and Safety (OH&S) Management System are components of the MMS. 3.3 Metric. A standard of measurement. 3.4 Objective. An aim or goal toward which effort is directed. A strategic position to be attained or a purpose to be achieved by an organization. 3.5 Quality Obje

21、ctive. Something sought, or aimed for, related to quality. Quality objectives are generally based on the MSFC quality policy and should be measurable. 3.6 Lean Six Sigma Continuous Improvement (CI). A CI process that pursues the elimination of waste in processes and seeks to perfect processes throug

22、h the application of Six Sigma. Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 6 of 12 CHECK THE MASTER LIST at https:/repository.msf

23、c.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 3.7 Capability Maturity Model Integration (CMMI). A process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across

24、a project, a division, or an entire organization. CMMI helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. 4. GUIDANCE 4.1 Standard Pr

25、ocesses for Improvement. Improvements are made on a routine basis through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions, and management review. (Reference MPD 1280.1, “Marshall Quality Management System Manual.”) (See Appendix A

26、 for a brief summary of these standard processes for improvement.) 4.2 Other Continual Improvement Activities. 4.2.1 Other continual improvement efforts may take place using breakthrough projects or small-step ongoing improvement activities. Cross-functional teams are usually formed outside of routi

27、ne operations to work on breakthrough improvement projects, while people or teams within an organization are the best source of ideas for small-step or ongoing process improvement. (See Appendix B for a general continual improvement process flow.) 4.2.2 There are also several methods for any employe

28、e to submit recommendations for improvements, including those listed below. Actions are assigned to appropriate organizations to evaluate suggestions and either implement improvements or provide an explanation if no changes are necessary. In addition to the programs listed below, organizations may a

29、lso develop their own initiatives. 4.2.2.1 Formal Suggestion Program. Provides a Center-wide, formal process for suggestions that would benefit MSFC, NASA, and other Government agencies in achieving measurable improvements in organization efficiency, service, and cost reduction. (Reference MSFC Form

30、 426, “Heres My Idea.) (Access: http:/inside.msfc.nasa.gov/howto/suggestion.html) 4.2.2.2 Innovative Dynamic Employees Active Solutions (IDEAS). Captures suggestions that would improve the safety or quality of life at Marshall, Center-wide, or within a particular organization. This system can be acc

31、essed under Employee Resources on Inside Marshall. (Access: http:/ideas.msfc.nasa.gov/) 4.2.2.3 Safety Concerns and Reporting System (SCRS). Captures ideas for improving MSFCs and MAFs safety, health, and environmental programs. This system can be accessed through Inside Marshall or the SHE Web page

32、. (Reference MWI 8715.13, “Safety Concerns Reporting System (SCRS).”) (Access: https:/msfcsma3.msfc.nasa.gov/dbwebs/apps/safetrak/norestrict/concerns_new_input.aspx) Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidan

33、ce for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 7 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE 4.2.2.4 Lessons Learned/Best Practices/Application Notes Standards Integration

34、 System. A Web-based tool for accumulating and sharing data related to lessons learned working with technical standards. (Access: http:/standards.nasa.gov/) 5. CANCELLATION MGM 1280.1, revision B, dated February 23, 2007. Original signed by David A. King Director Provided by IHSNot for ResaleNo repr

35、oduction or networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 8 of 12 CHECK THE MASTER LIST at https:/repository.msfc.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT

36、 VERSION BEFORE USE APPENDIX A STANDARD PROCESSES USED FOR CONTINUAL IMPROVEMENT A.1 MSFC Quality Policy and Objectives A.1.1 MSFC policy is to provide quality products and services to our customers and partners through the NASA values. (Reference Marshall Policy Directive (MPD) 1280.1, “Marshall Qu

37、ality Management System Manual,” for the full statement of the quality policy.) MSFC establishes quality objectives to support this policy. Directorate/Office-level objectives, including quality objectives, are established during strategic planning. Operational performance metrics are tracked in the

38、 Centers Integrated Institutional Performance Summary. (Reference MPD 1000.1, “MSFC Governance.”) A.1.2 Objectives, including quality objectives, for programs/projects are established and tracked by the programs/projects. (Reference MPR 7120.1, “Program/Project Planning.”) Program/project plans and/

39、or quality plans establish objectives, including quality objectives, for products. Program/Project performance metrics are tracked in the Program/Project Performance Summary. A. 1.3 Results are reviewed during project reviews by the Center Management Council (CMC) or appropriate governing council. (

40、Reference MPR 7120.1, “Program/Project Planning,” MC-08, “MSFC Center Management Council,” MC-21, “MSFC Integrated Management System Board (IMSB),” and MC-25, “MSFC Strategic Planning Council.”) A.2 Audit Results A.2.1 Internal audits are used to evaluate compliance of processes documented in the Ma

41、rshall Management Directives System and other specific program/project or customer requirements. Results of audits are documented in audit reports with corrective/preventive actions initiated and tracked using nonconformance reports. (Reference MPR 1280.6, “Management Systems Internal Audits.”) A.2.

42、2 In addition to the internal audit program, MSFC, including MAF, is periodically audited by external entities such as the NASA Inspector General (IG), the General Accounting Office (GAO), and a Quality System Registrar. Corrective/preventive actions are taken, as necessary, in response to these ext

43、ernal audits. A.3 Analysis of Data Continual improvements are also achieved through analysis of data collected as part of the following ongoing processes: A.3.1 Data on customer satisfaction is provided through MPR 1280.8, “Customer Satisfaction,” and Marshall Work Instruction (MWI) 1280.2, “MSFC Cu

44、stomer Feedback (CF) Processing Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Marshall Guidance Manual DA01 Guidance for Continual Improvement MGM 1280.1 Revision: C Date: October 17, 2008 Page 9 of 12 CHECK THE MASTER LIST at https:/repository.msf

45、c.nasa.gov/directives/directives.htm VERIFY THAT THIS IS THE CORRECT VERSION BEFORE USE through the Corrective Action System (CAS).” Corrective/preventive action in relation to significant external customer complaints or any failure to provide quality products and services to an external customer ar

46、e initiated and tracked through the MSFC Corrective Action System. Less significant issues or issues from internal customers are resolved by the affected Directorate/Office outside the formal MSFC Corrective Action System. (Reference MPR 1280.4, “MSFC Corrective Action System.”) A.3.2 The process fo

47、r handling nonconforming products is MPR 8730.3, “Control of Nonconforming Product.” Data relating to nonconforming product is analyzed and corrective/preventive action is initiated when necessary in accordance with MPR 1280.4, “MSFC Corrective Action System.” A.3.3 Data on conformance of product to

48、 design requirements is reviewed by each project prior to shipment of product. Any rework, repair, and redesign are documented and reverified prior to completion of the certification/verification activity. (Reference Acceptance Reviews and Integrated Readiness Reviews (IRRs) in MSFCHDBK3173, “MSFC Project Management and Systems Engineering Handbook,” MPR 8040.1, “Configuration Management, MSFC Programs/Projects,” and MWI 8050.1, “Verification and Validation of Hard