[专升本类试卷]写作练习试卷6及答案与解析.doc

1、写作练习试卷 6 及答案与解析一、Writing1 投诉信：你是李新，2010 你于劳动节期间从大地超市购买了一台电冰箱。一周后，冰箱出现噪音，制冷也发生故障。给超市写一封投诉信，表示希望更换一台新冰箱，否则将要求退款。回复信：你是超市售后服务部门的职员李雷，负责就李新先生投诉的冰箱问题写一封叫复信。你要对冰箱给李先生带来的不便表示歉意，并承诺在三天内派工作人员上门检查冰箱。如果确是质量问题，五天内将为其调换新冰箱。写作练习试卷 6 答案与解析一、Writing1 【正确答案】 投诉信：No. 775, Huanghai Road Dongyang District, Nanjing Jian

2、gsu Province May 23, 2010 Dear Sir / Madam,Im writing to complain about the poor quality of the fridge that I purchased from Dadi Supermarket.Frankly speaking, whenever I buy some appliances, I would like to go to Dadi Supermarket. It has always been my favorite. On May 1, 2010, I bought the fridge

3、(serial number X9843). The machine operated well at first, but got so noisy one week later that I could not sleep well at night. Worse still, the cooling system didnt work well. Its poor quality ruined almost all my previous impression toward your service.I strongly suggest that a new one should be

4、sent to my home without delay. If you cant, Im afraid that I will request for a full amount of refund. I would appreciate all your assistance in this matter. Look forward to your reply.Yours Sincerely, LiXin投诉回复信：Address: XXXXX May 26, 2010Dear Mr. Li Xin,I am writing to apologize for the trouble th

5、e fridge has brought to you.We normally take pride in our service and the quality of our products, but you are the second one to complain about the fridge. We had the case investigated immediately, and the result showed the damage was due to improper packing, for which the suppliers are definitely responsible.Well send a service engineer within 3 days (from May 26-29) and he will carry out a through check. If it is due to the same reason, well have it changed into a totally new one.We greatly regret any inconvenience that may have been caused.Yours sincerely, Li Lei【知识模块】 写作