1、 Collection of SANS standards in electronic format (PDF) 1. Copyright This standard is available to staff members of companies that have subscribed to the complete collection of SANS standards in accordance with a formal copyright agreement. This document may reside on a CENTRAL FILE SERVER or INTRA
2、NET SYSTEM only. Unless specific permission has been granted, this document MAY NOT be sent or given to staff members from other companies or organizations. Doing so would constitute a VIOLATION of SABS copyright rules. 2. Indemnity The South African Bureau of Standards accepts no liability for any
3、damage whatsoever than may result from the use of this material or the information contain therein, irrespective of the cause and quantum thereof. ISBN 978-0-626-23448-5 SANS 11064-1:2010Edition 1ISO 11064-1:2000Edition 1SOUTH AFRICAN NATIONAL STANDARD Ergonomic design of control centres Part 1: Pri
4、nciples for the design of control centres This national standard is the identical implementation of ISO 11064-1:2000 and is adopted with the permission of the International Organization for Standardization. Published by SABS Standards Division 1 Dr Lategan Road Groenkloof Private Bag X191 Pretoria 0
5、001Tel: +27 12 428 7911 Fax: +27 12 344 1568 www.sabs.co.za SABS SANS 11064-1:2010 Edition 1 ISO 11064-1:2000 Edition 1 Table of changes Change No. Date Scope National foreword This South African standard was approved by National Committee SABS SC 71H, Information technology Intelligent transport sy
6、stems, in accordance with procedures of the SABS Standards Division, in compliance with annex 3 of the WTO/TBT agreement. This SANS document was published in March 2010. The committee decided not to adopt ISO 11064-2, ISO 11064-3, ISO 11064-4, ISO 11064-5, ISO 11064-6 and ISO 11064-7. Reference numb
7、erISO 11064-1:2000(E)ISO 2000INTERNATIONALSTANDARDISO11064-1First edition2000-12-15Ergonomic design of control centres Part 1:Principles for the design of control centresConception ergonomique des centres de commande Partie 1: Principes pour la conception des centres de commandeSANS 11064-1:2010This
8、 s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E)PDF disclaimerThis PDF file may contain embedded typefaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall notbe edited unless the typefa
9、ces which are embedded are licensed to and installed on the computer performing the editing. In downloading thisfile, parties accept therein the responsibility of not infringing Adobes licensing policy. The ISO Central Secretariat accepts no liability in thisarea.Adobe is a trademark of Adobe System
10、s Incorporated.Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameterswere optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely even
11、tthat a problem relating to it is found, please inform the Central Secretariat at the address given below. ISO 2000All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronicor mechanical, including photocopying a
12、nd microfilm, without permission in writing from either ISO at the address below or ISOs member bodyin the country of the requester.ISO copyright officeCase postale 56 Gb7 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.chWeb www.iso.chPrinted in Switzerlandii ISO 200
13、0 All rights reservedSANS 11064-1:2010This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E) ISO 2000 All rights reserved iiiContents PageForeword.ivIntroduction.v1 Scope 12 Normative references 13 Terms and definitions .14 Gener
14、al considerations and principles of ergonomic design.35 Framework for an ergonomic design process66 Phase A: Clarification87 Phase B: Analysis and definition.108 Phase C: Conceptual design 179 Phase D: Detailed design1910 Phase E: Operational feedback24Annex A (informative) Examples of systems .26An
15、nex B (informative) Basic requirements and constraints to be clarified in clause 6.27Bibliography30SANS 11064-1:2010This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E)iv ISO 2000 All rights reservedForewordISO (the Internation
16、al Organization for Standardization) is a worldwide federation of national standards bodies (ISOmember bodies). The work of preparing International Standards is normally carried out through ISO technicalcommittees. Each member body interested in a subject for which a technical committee has been est
17、ablished hasthe right to be represented on that committee. International organizations, governmental and non-governmental, inliaison with ISO, also take part in the work. ISO collaborates closely with the International ElectrotechnicalCommission (IEC) on all matters of electrotechnical standardizati
18、on.International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.Draft International Standards adopted by the technical committees are circulated to the member bodies for voting.Publication as an International Standard requires approval by at least 75 % of
19、the member bodies casting a vote.Attention is drawn to the possibility that some of the elements of this part of ISO 11064 may be the subject ofpatent rights. ISO shall not be held responsible for identifying any or all such patent rights.International Standard ISO 11064-1 was prepared by Technical
20、Committee ISO/TC 159, Ergonomics,Subcommittee SC 4, Ergonomics of human-system interaction.ISO 11064 consists of the following parts, under the general title Ergonomic design of control centres:Gbe Part 1: Principles for the design of control centresGbe Part 2: Principles for the arrangement of cont
21、rol suitesGbe Part 3: Control room layoutGbe Part 4: Layout and dimensions of workstationsGbe Part 5: Displays and controlsGbe Part 6: Environmental requirements for control roomsGbe Part 7: Principles for the evaluation of control centresGbe Part 8: Ergonomic requirements for specific applicationsA
22、nnex A and B of this part of ISO 11064 are for information only.SANS 11064-1:2010This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E) ISO 2000 All rights reserved vIntroductionDriven by demands for safer, more reliable and effi
23、cient operations, innovations in information technology have ledto the increased use of automation and centralized supervisory control in the design of user-system interfaces andtheir associated operational environments. Notwithstanding these developments, the operator has retained acritical role in
24、 monitoring and supervising the behaviour of these complex automated systems. As the scale ofautomated solutions has grown, so have the consequences of equipment and human failures.The job of the operator can at times be very demanding. The consequences resulting from inappropriate operatoraction in
25、 control rooms, such as acts of omission, commission, timing, sequence and so on, can be potentiallydisastrous. Accordingly, this part of ISO 11064 has been prepared to set up a generic framework for applyingrequirements and recommendations relating to ergonomic and human factors in designing and ev
26、aluating controlcentres with the view to eliminating or minimizing the potential for human errors.A specific control centre project is often part of a design project for a larger system. The design of the control centreshould not be developed separately from the objectives and goals associated with
27、the context of this wider system.Consequently, it is necessary to view the ergonomic aspects of a control room design in relation to issues which, atfirst sight or by tradition, may seem to fall outside the scope of ergonomic design projects. These judgements willneed to be taken on a case by case b
28、asis and are not necessarily resolved by a prescriptive approach.This part of ISO 11064 includes requirements and recommendations for a design project of a control centre interms of philosophy and process, physical design and concluding design evaluation, and it can be applied to boththe elements of
29、 a control room project, such as workstations and overview displays, as well as to the overallplanning and design of entire projects. Other parts of ISO 11064 deal with more detailed requirements associatedwith specific elements of a control centre.SANS 11064-1:2010This s tandard may only be used an
30、d printed by approved subscription and freemailing clients of the SABS .SANS 11064-1:2010This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .INTERNATIONAL STANDARD ISO 11064-1:2000(E) ISO 2000 All rights reserved 1Ergonomic design of control cent
31、res Part 1:Principles for the design of control centres1 ScopeThis part of ISO 11064 specifies ergonomic principles, recommendations and requirements to be applied in thedesign of control centres, as well as in the expansion, refurbishment and technological upgrades of control centres.It covers all
32、types of control centres typically employed for process industries, transportation and logistic controlsystems and people deployment services.Although this part of ISO 11064 is primarily intended for non-mobile control centres, many of the principlesspecified in this document could be applicable to
33、mobile control centres, such as those found on ships and aircraft.2 Normative referencesThe following normative documents contain provisions which, through reference in this text, constitute provisions ofthis part of ISO 11064. For dated references, subsequent amendments to, or revisions of, any of
34、these publicationsdo not apply. However, parties to agreements based on this part of ISO 11064 are encouraged to investigate thepossibility of applying the most recent editions of the normative documents indicated below. For undatedreferences, the latest edition of the normative document referred to
35、 applies. Members of ISO and IEC maintainregisters of currently valid International Standards.ISO 6385, Ergonomic principles in the design of work systems.ISO 11064-3, Ergonomic design of control centres Part 3: Control room layout.3 Terms and definitionsFor the purposes of this part of ISO 11064, t
36、he following terms and definitions apply.3.1control centrecombination of control rooms, control suites and local control stations which are functionally related and all on thesame siteISO 11064-3:1999, definition 3.13.2control roomcore functional entity, and its associated physical structure, where
37、operators are stationed to carry out centralizedcontrol, monitoring and administrative responsibilitiesISO 11064-3:1999, definition 3.43.3control suitegroup of functionally related rooms, co-located with the control room and including it, which houses the supportingfunctions to the control room, suc
38、h as related offices, equipment rooms, rest areas and training roomsISO 11064-3:1999, definition 3.6SANS 11064-1:2010This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E)2 ISO 2000 All rights reserved3.4design specificationdetai
39、led description of features of the control suite, including room arrangements, equipment, workstation displaysand operator controls, which meets the control centres overall requirements with regard to development,procurement and construction3.5function allocationdistribution of functions between hum
40、an and machine3.6functional analysisanalysis identifying those requirements which need to be met by humans or machines in order to achieve theoperational goal3.7functional specificationrecord, put together from functional analysis, of what the control centre is to include in terms of objectives,func
41、tions, support of users and machines, relationships with external systems, and physical and environmentalattributes3.8human-centred design approachapproach to interactive system development, focusing specifically on making systems usable, and emphasizing therole of human operators as control agents
42、who maintain authority within a working system3.9job designprocess of determining what the job content should be for a set of work tasks and how the tasks should beorganized and interlinkedNOTE For the purpose of this part of ISO 11064, a definition of job design is introduced which indicates the de
43、sign ofseveral jobs, instead of one job (such as specified in EN 614-1:1995, annex B).3.10local control stationoperator interface that is located near the equipment or system being monitored and/or controlledISO 11064-3:1999, definition 3.153.11primary userperson engaged in those job functions norma
44、lly associated with control centre activitiesEXAMPLES Operator, assistant operator, foreman or supervisor.3.12secondary userperson that occasionally uses or maintains the control centreEXAMPLES Maintenance engineers, cleaners, managers or visitors.3.13situational analysistask analysis in an existing
45、 situation to analyse all the behavioural aspects of the work system, such as revealingpractical experiences, informal communication, expectations and complaints of current users and any other factsthat might be useful for redesign purposesSANS 11064-1:2010This s tandard may only be used and printed
46、 by approved subscription and freemailing clients of the SABS .ISO 11064-1:2000(E) ISO 2000 All rights reserved 33.14task analysisanalytical process employed to determine the specific behaviours required of people when operating equipment ordoing workISO 9241-5:19983.15validationconfirmation by exam
47、ination and tangible evidence that the particular requirements for a specific intended use arefulfilledNOTE In design and development, validation concerns the process of examining a product to determine conformity withuser needs.ISO 8402:1994, definition 2.183.16verificationconfirmation by a systema
48、tic examination and tangible evidence that specified requirements have been fulfilledNOTE 1 In design and development, verification concerns the process of examining the result of a given activity to determineconformity with the stated requirements for that activity.NOTE 2 Tangible evidence is regar
49、ded as being information that can be proved to be true, based on facts obtained throughobservation, measurement, test or any other means.ISO 8402:1994, definition 2,174 General considerations and principles of ergonomic design4.1 GeneralNine principles shall be taken into consideration for the ergonomic design of control centres. They are explained in4.2 to 4.10.4.2 Principle 1: Application of a human-centred design approachISO 6385 specifies ergonomic principles intended as a guide for the design of work systems. The objective is todesign
