1、PMP 资格认证考试-项目人力资源管理及答案解析(总分：50.00，做题时间：90 分钟)一、B单项选择题/B(总题数：50，分数：50.00)1.It is critical for your company to offer its products on the internet to increase its market share. The company has no previous experience in this area, but it believes that knowledge is needed rapidly. As you have shown an in
2、terest in the internet, you are asked to start planning for this project. What is the FIRST step to take as you begin planning?（分数：1.00）A.Identify the riskB.Plan the scopC.Establish a resource plaD.Complete a cost and schedule estimat2.A likely result of using “compromise” to resolve a two-party con
3、flict is _ .（分数：1.00）A.lose-loseB.win-loseC.win-winD.lose-win3.The project human resource management processes include the following:（分数：1.00）A.Leadership, team building, and negotiatioB.Recruitment, labor relations, and personnel administratioC.Organizational structure planning, team buildin commun
4、ication, and labor relationD.Human resource planning, acquire project team, develop project team, and manage project tea4.Project team members are drawn from all available sources, both internal and external. When the project management team is able to influence or direct staff assignments, characte
5、ristics to consider include all of the following EXCEPT _ .（分数：1.00）A.availabilityB.political philosophyC.abilityD.experience5.A project manager can BEST resolve the differences between the requirements of one stakeholder and those of another by saying which of these statements?（分数：1.00）A.There are
6、many points on which we agre I am certain if we focus on them, we will find a solutioB.Lets look at why there is a difference of opinion on the requirementC.This discussion is getting too heate Lets regroup to solve the problem tomorroD.I have made the decision to resolve the problem this wa6.In you
7、r project, you have started doing human resource planning and are studying the interpersonal relationships among the candidates who are being considered for the project team. Some factors you consider include: What type of formal and informal reporting relationships exist amongst the candidates for
8、the project team? What are the candidates job descriptions? What are the supervisor-subordinate relationships? What cultural or language differences will affect working relationship between team members? What levels of trust and respect currently exist? All this information will be available as part
9、 of _ .（分数：1.00）A.enterprise environmental factorsB.organization hierarchyC.informal reporting relationshipsD.all of the above7.Reviewing staffing pool descriptions, recruiting and developing a project team directory are all part of _ .（分数：1.00）A.resource managementB.acquir project teamC.resource le
10、velingD.staff assignment8.To be effective, recognition and rewards systems should have the following characteristics EXCEPT:（分数：1.00）A.There should be clear criteria for rewards and a planned system for their usB.Recognition and rewards should be based on activities and performance under a persons c
11、ontroC.Recognition and rewards should consider cultural differenceD.Make the required performance unachievable for most team member to ensure that all team members strive for excellence throughout the projec9.Which of the following is not the responsibility of a project manager in a matrix organizat
12、ion?（分数：1.00）A.Do resource planninB.Manage cost and budgeC.Do performance appraisal of project teaD.Complete task definition10.In your project, you invest a lot of time in team development to increase the teams performance, which increases the likelihood of meeting project objectives. Which of the f
13、ollowing indicators would you use to evaluate your teams effectiveness?（分数：1.00）A.Improvement in skills of team memberB.Improvement in competencies and sentiments that help the team perform better as a grouC.Decrease in staff-attrition( fewer people leaving the project teD.All the abov11.Constructiv
14、e team roles include _ .（分数：1.00）A.encourager, initiator, and gatekeeperB.information giver, devils advocate, and clarifierC.withdrawer, harmonizer, and blockerD.summarizer, recognition seeker, and information seeker12.In your project, you establish clear expectations regarding acceptable behavior b
15、y project team members e. g. managing conflicts, resolving issues, timely attendance in all meetings etc. You believe that early commitment to clear guidelines will decrease misunderstanding and increase productivity. These expectations and guidelines can also be referred to as _ .（分数：1.00）A.team-bu
16、ilding activitiesB.ground rulesC.general management skillsD.rules of conduct13.One of the engineers on your team performs a presentation to a perspective client about a proposed design. In answering questions, the engineer reveals that she does not agree with the way in which this system is engineer
17、ed during the presentation. What are your options as the project manager of the engineer, listening to the presentation?（分数：1.00）A.Immediately stop the engineer and do damage controB.Ask the engineer to explain the discrepancy and what recommendation she can offeC.Communication an openness to the pr
18、oblem and lead a discussion to resolve the issueD.Rephrase the problem to ensure that everyone understands the various major points, and solicit input from everyon14.The most successful project manager usually _ .（分数：1.00）A.works their way up from assistants in the project office to full-fledged pro
19、ject managers, supplementing that experience with formal educationB.comes right from Havards MBA program into managing very large projectsC.is considered the technical expert of their fieldD.has considerable experience as a functional manager before moving in to the project management arena15.Tools
20、and techniques to acquire the project team include all of the following EXCEPT _ .（分数：1.00）A.pre-assignmentB.acquisitionC.staffing management planD.negotiation16.You are the project manager managing the setting up of an oil rig in the Pacific Ocean. Which of the following could be a valid constraint
21、 when you are doing human resource planning for your project?（分数：1.00）A.Weak matrix organization structurB.Unlimited budget since the project is very critical to meet compliance needC.Oil price increasing above $60 per barreD.None of the abov17.Conflict resolution techniques that may be used on a pr
22、oject include _ .（分数：1.00）A.withdrawing, compromising, controlling, and forcingB.controlling, forcing, smoothing, and withdrawingC.confronting, compromising, smoothing, and directingD.smoothing, confronting, forcing, and withdrawing18.There have been too many disagreements within two team-members in
23、 your project regarding the design of a particular product. You would like to incorporate the best features of the two designs-and want to create an environment that avoids conflicts and emphasis similarities. The conflict-handling mode you would like to emphasize is _ .（分数：1.00）A.smoothingB.comprom
24、isingC.confrontationD.withdrawal19.Your organization has to follow some guidelines and policies while recruiting people to the company. From your project perspective, these guidelines and policies will be considered to be _ .（分数：1.00）A.regulationsB.best practicesC.assumptionsD.constraints20.A resour
25、ce histogram has all of the following characteristics EXCEPT:（分数：1.00）A.It generally shows that the project has insufficient resources to be completed oil schedulB.It is a tool of the staffing management plaC.It illustrates the number of hours that a person, department, or entire project team will n
26、eeded each week or month over the course of the projecD.It can include a horizontal line that represents the maximum number of hours available from a particular resourc Bars that extend beyond the maximum available hours identify the need for a resource leveling strateg21.You are the project manager
27、 for a complicated construction project which involves building highways in the whole state of North Carolina. You have several groups working with you in the project. To plan resources for this project, you should preferably use a/an _ .（分数：1.00）A.staffing pool descriptionB.staffing management plan
28、C.responsibility assignment matrixD.organization matrix22.Of the following conflict management approaches, which is believed to lead to the LEAST enduring positive results?（分数：1.00）A.Problem solvinB.AvoidancC.CompromisD.Forcin23.All of the following are outputs of human resource planning EXCEPT _（分数
29、：1.00）A.roles and responsibilitiesB.project organization chartsC.staffing management planD.project interfaces24.You are aware that an employee in your project may potentially get a promotionhowever, there is a possibility that he may get transferred after his promotion, thus impacting your project.
30、In this situation, you should:（分数：1.00）A.Give a bad recommendation about the person so as to delay the promotion of the person until project is oveB.Inform the employee about the potential promotion, and ask him to transition his responsibilities to another persoC.After the employee gets the promoti
31、on and is told of the transfer, you ask him to prepare a transition plaD.Hire another resource who can replace the person after he gets the promotio25.Theory X holds that:（分数：1.00）A.Quality improvements lie in the hands of quality circleB.Profits are tied to meeting schedule deadlineC.Absenteeism is
32、 tied to poor working conditionD.Workers are inherently unmotivated and need strong guidanc26.10 members were assigned in advance to your project team. This pre-assignment could because of all the following reasons EXCEPT:（分数：1.00）A.People were promised as part of a competitive proposaB.Suitable peo
33、ple came forward and mentioned that they wanted to work on the projecC.Staff assignments were defined in the project charteD.Project is dependent on the expertise of some of the pre-assigned person27.The responsibility assignment matrix(RAM) _ .（分数：1.00）A.is used for development of the project budge
34、tB.is developed at the activity level and used to closely link project roles and responsibilities to project network activitiesC.is used to show the connections between work that needs to be done and project team member It can show responsibilities at various levels of detailD.is used to identify ac
35、countabilities in individual performance appraisals28.Management of the project team is complicated _ .（分数：1.00）A.when team members are co-locatedB.when minor problems do not impact the project completion date OE budget targetC.when team members are accountable to both a functional manager and the p
36、roject managerD.when formal training plans are implemented29.A project team has been arguing for days about the correct way to complete a high level design. This has caused the SPI to fail to 0.89 and has a CPI of 0.9. If the project manager tees the team “we will schedule this discussion for our te
37、am meeting next week”. The project manager is _ .（分数：1.00）A.using earned valueB.compromisingC.increase costs even furtherD.withdrawing30.As a project manager, you are in the process of creating a listing of all the project team members, their roles and communication information. This information sho
38、uld reside in the _ (choose the best answer).（分数：1.00）A.project planB.project team directoryC.performance reportsD.responsibility assignment matrix31.A project loses a contractor in the middle of a project. A new project team is formed to replace the role of the lost contractor and his/her team. As
39、a project manager, what is the FIRST topic to address to the team in the kick-off meeting?（分数：1.00）A.Identify team roles and responsibilitieB.Review detailed schedulC.Discuss cost estimateD.Emphasize your authorit32.Your technical team leader, Ted, proposed an action that would overall project quali
40、ty with a minor cost increase. The project control officer, Sun Ha, recommended an approach that would shorten the project schedule, but reduce product features. Increasing quality and accelerating the schedule are critical form your point of view. Although you believe that Ted and Sun Ha could lear
41、n from each other, they typically like to agree to disagree. You need a conflict resolution method that provides a long-term resolution. You decide to use which one of the following approaches?（分数：1.00）A.ConfrontinB.Problem solvinC.CompromisD.Smoothin33.In a project management context, all the follo
42、wing are constructive roles EXCEPT _ .（分数：1.00）A.information seekerB.recognition seekerC.consensus takerD.information giver34.The disorientation experienced by people who suddenly find themselves living and working in a different environment is known as _ .（分数：1.00）A.culture shockB.sociocentrismC.te
43、mporal shockD.ethnocentrism35.You have been having a lot of heated discussions with your colleague about an issue. and this is resulting in a hostile environment. To “cool-off” this hostile situation, you agree to your colleagues point of view. The conflict resolution mode that you are using is _ .（
44、分数：1.00）A.problem solvingB.withdrawalC.forcingD.confrontation36.Which from of power is the LEAST effective from the project managers viewpoint in terms of influencing functional manager?（分数：1.00）A.Formal poweB.Expert poweC.Penalty poweD.Referent powe37.The primary method of reducing conflict in proj
45、ects is to _ .（分数：1.00）A.hold periodic group meetingsB.use group facilitatorsC.perform careful project planningD.enforce strict rules about arguing38.Team-building activities include management and individual actions taken I specifically and primarily to improve team performance. Many of these actio
46、ns may enhance team performance as a secondary effect. An example of some action that may enhance team performance as a secondary effect is _ .（分数：1.00）A.establishing team performance goals and holding off-site retreats to review ways of best achieving these goalsB.collocating all teams members in a
47、 single physical locationC.establishing a team-based reward and recognition systemD.involving non-management-level team members in the planning process39.As a project manager, you realize the importance of team development for project human resource management. Team development helps in developing i
48、ndividual and group competencies to enhance project performance. All the following are tools and techniques for “Develop Project Team” EXCEPT _ .（分数：1.00）A.general management skillsB.pre-assignmentC.trainingD.ground rules40.Sally, the project manager, was working with two of her team members to reso
49、lve a conflict. Although one party, Bill, had withdrawn, and the other, Kathleen, was attempting to compromise, the resolution was slow in coming. Due to the negative impact a non-resolution would have on a critical milestone which was quickly approaching, Sally brought the two together to confront the issue. Neither would work with Sally to resolve the issue. Sally finally listened to both sides and made a decision, which favored Bills position more than Kathl
