1、初级-Problems,problems+问题，问题及答案解析(总分：7.00，做题时间：90 分钟)一、Dealing with problem(总题数：0，分数：0.00)二、Grammar(总题数：1，分数：1.00)1.Underline the correct future form in italics.A: Hello. David Watldns spealdng.B: Oh, Im trying/Ill try ill to reach Ms North.A: Shes in a meeting. Could I help?B: I want to place a large
2、 order and Id like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?A: Of course. Im checking/Ill check her diary. When would you like to see her?B: Is next Tuesday at 3 OK?A: Shes going / Shell go to the new factory that afternoon. How about Wednesday at 10?B
3、 Thats fine. Wednesday at 10.A: Could I have your name please?B: Yes, its Jenkins. SandraJenkins.A: Fine, Im sending/Ill send you a letter to confirm the meeting.B: By the way, could you send me a copy of your catalogue?（分数：1.00）_三、Writing(总题数：1，分数：1.00)2.What will you do? Write the offer you would
4、 make in each of these situations.1. BOSS: Im going away next week and I need a plane ticket.YOU: Ill phone the travel agent.2. COLLEAGUE: Ive got a lot offilingto do.YOU: _3. BOSS: I need a table at the restaurant for Thursday night next week.YOU: _4. CLIENT: Id like to make an appointment to discu
5、ss my account.YOU: _5. FREND: Im not feeling very well, and I cant get out to go shopping.YOU: _6. COLLEAGUE: There isnt any coffee left!YOU: _（分数：1.00）_四、Complaining and apol(总题数：0，分数：0.00)五、Language in use(总题数：1，分数：1.00)3.Read this conversation and complete it with the words in the box.sorry check
6、 seems mistake deliverysent line ordered problems ordercalling refundJONES: Sales department. SamanthaJones spealdng.LEE: Hello, this is Mike Lee from Meyers. Im (1) about our order for computer disks. There (2) to be a (3) . We (4) article number 495 H4 and you (5) article 594 8F.JONES: Just a mome
7、nt. Could I have the (6) number?LEE: Lets see . Its DD303.JONES: Hold the (7) please, Ill just (8) it . Im very (9) but weve had some (10) in the Dispatch department. Could you return the disks? Of course well (11) the costs.LEE: Fine, but when can I expect (12) of the correct disks?JONES: Ill make
8、sure you get them by the end of the week.（分数：1.00）_六、Vocabulary(总题数：1，分数：1.00)4.Samantha is worried that she will lose PCPowers business. Read her letter and complete it with the words in the box.apologize customers manufacturersorder problems products（分数：1.00）_七、Finding a solution(总题数：0，分数：0.00)八、V
9、ocabulary(总题数：1，分数：1.00)5.Complete these sentences. Then write the missing words in the word grid and find the hidden word.1. Im afraid we have to _ our order.2. We _ for the delay.3. When we unpacked the machine, we noticed some _ to the casing.4. We will _ any faulty goods free of charge.5. Theres
10、 a _ on orders - it will take at least another ten days to dispatch the goods.6. The fax has broken down. We must _ it.7. There seems to be a _ in the invoice.8 We will _ your money if the goods are not satisfactory.（分数：1.00）_九、Reading(总题数：1，分数：1.00)6.Read this letter from Pacific Machines to Avalon
11、 Industries. What has Pacific Machines decided to do about the damaged machine? Tick the correct answer.Refund the money.Replace the machine.Ask the customer to return the machine.Refuse to accept responsibility.None of the above.If you chose None of the above, describe what action Bob Olsen suggest
12、s._（分数：1.00）_十、Writing(总题数：1，分数：1.00)7.You are Mr Rogers. Use these notes to write a letter in reply to Pacific Machines.（分数：1.00）_初级-Problems,problems+问题，问题答案解析(总分：7.00，做题时间：90 分钟)一、Dealing with problem(总题数：0，分数：0.00)二、Grammar(总题数：1，分数：1.00)1.Underline the correct future form in italics.A: Hello. D
13、avid Watldns spealdng.B: Oh, Im trying/Ill try ill to reach Ms North.A: Shes in a meeting. Could I help?B: I want to place a large order and Id like to discuss discount and delivery terms. Could I arrange a meeting with her for next week?A: Of course. Im checking/Ill check her diary. When would you
14、like to see her?B: Is next Tuesday at 3 OK?A: Shes going / Shell go to the new factory that afternoon. How about Wednesday at 10?B: Thats fine. Wednesday at 10.A: Could I have your name please?B: Yes, its Jenkins. SandraJenkins.A: Fine, Im sending/Ill send you a letter to confirm the meeting.B: By t
15、he way, could you send me a copy of your catalogue?（分数：1.00）_正确答案：(1. Im trying2. Ill check3. Shes going4. Ill send5. Ill send6. Ill enclose)解析：三、Writing(总题数：1，分数：1.00)2.What will you do? Write the offer you would make in each of these situations.1. BOSS: Im going away next week and I need a plane t
16、icket.YOU: Ill phone the travel agent.2. COLLEAGUE: Ive got a lot offilingto do.YOU: _3. BOSS: I need a table at the restaurant for Thursday night next week.YOU: _4. CLIENT: Id like to make an appointment to discuss my account.YOU: _5. FREND: Im not feeling very well, and I cant get out to go shoppi
17、ng.YOU: _6. COLLEAGUE: There isnt any coffee left!YOU: _（分数：1.00）_正确答案：(2. II1 help you with it.3. Ill phone the restaurant.4. Ill check my diary.5. Ill do your shopping.6. Ill get some.)解析：四、Complaining and apol(总题数：0，分数：0.00)五、Language in use(总题数：1，分数：1.00)3.Read this conversation and complete it
18、with the words in the box.sorry check seems mistake deliverysent line ordered problems ordercalling refundJONES: Sales department. SamanthaJones spealdng.LEE: Hello, this is Mike Lee from Meyers. Im (1) about our order for computer disks. There (2) to be a (3) . We (4) article number 495 H4 and you
19、5) article 594 8F.JONES: Just a moment. Could I have the (6) number?LEE: Lets see . Its DD303.JONES: Hold the (7) please, Ill just (8) it . Im very (9) but weve had some (10) in the Dispatch department. Could you return the disks? Of course well (11) the costs.LEE: Fine, but when can I expect (12)
20、of the correct disks?JONES: Ill make sure you get them by the end of the week.（分数：1.00）_正确答案：(1. calling2. seems3. mistake4. ordered5. sent6. order7. line8. check9. sorry10. problems11. refund12. delivery)解析：六、Vocabulary(总题数：1，分数：1.00)4.Samantha is worried that she will lose PCPowers business. Read
21、her letter and complete it with the words in the box.apologize customers manufacturersorder problems products（分数：1.00）_正确答案：(1. order 2. problems 3. manufacturers4. products 5. apologize 6. customers)解析：七、Finding a solution(总题数：0，分数：0.00)八、Vocabulary(总题数：1，分数：1.00)5.Complete these sentences. Then wr
22、ite the missing words in the word grid and find the hidden word.1. Im afraid we have to _ our order.2. We _ for the delay.3. When we unpacked the machine, we noticed some _ to the casing.4. We will _ any faulty goods free of charge.5. Theres a _ on orders - it will take at least another ten days to
23、dispatch the goods.6. The fax has broken down. We must _ it.7. There seems to be a _ in the invoice.8 We will _ your money if the goods are not satisfactory.（分数：1.00）_正确答案：( )解析：九、Reading(总题数：1，分数：1.00)6.Read this letter from Pacific Machines to Avalon Industries. What has Pacific Machines decided t
24、o do about the damaged machine? Tick the correct answer.Refund the money.Replace the machine.Ask the customer to return the machine.Refuse to accept responsibility.None of the above.If you chose None of the above, describe what action Bob Olsen suggests._（分数：1.00）_正确答案：(None of the above. Bob Olsen suggests sending someone to inspect the machine. They will decide what to do after they read the report.)解析：十、Writing(总题数：1，分数：1.00)7.You are Mr Rogers. Use these notes to write a letter in reply to Pacific Machines.（分数：1.00）_正确答案：( )解析：
